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Sheraton Saigon Hotel & Towers

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Sheraton Saigon Hotel & Towers
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1,961 Reviews from our TripAdvisor Community

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Showing 1,503: English reviews
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Reviewed 3 days ago NEWvia mobile

Stayed in this hotel in April for 3 nights and had a wonderful stay. Perfect location for seeing most things by foot. Amazing shopping in high end shopping district. Buffet breakfast was the best we have had in Vietnam. Highly recommend. Was a great start to our trip in Vietnam.

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Helpful?
Thank Shyan M
Perth, Australia
Reviewed 3 days ago NEW

Had a room on the 12th floor overlooking the city.The room was really big and luxuriously appointed- it even had electronically controlled curtains (from a control pad on the wall near the bed). The breakfast buffet is almost without comparison and the dinner buffet ($75USD per person) was also brilliant value. However it is the location that is the big...

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Helpful?
Thank Craig D
Sheraton Saigon H, EAM – Food & Beverage at Sheraton Saigon Hotel & Towers, responded to this review

Dear Craig D, First of all, I would like to express my gratitude for your staying with us and taking time leaving us your valuable feedback. Your review really made our day. We are glad that you enjoyed our room, the spectacular city view and our central location. We also really appreciate your positive feedback on food and services, this...

Reviewed 1 week ago NEW

I have stayed at this property about 4 times now and gave a harsh review in November 2016. I last visited the property in February 2017 and I have to say, things have definitely changed for the better. 1. I like a hotel that takes responsibility for crappy service and makes amends. The manager reached out to me personally on...

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Helpful?
1Thank Poulomi B
Sheraton Saigon H, General Manager at Sheraton Saigon Hotel & Towers, responded to this review

Dear Poulomi B, Thank you for choosing to stay with us again and giving us another opportunity to gain back your trust. We are very happy to learn that the team’s efforts to bring to our guests the best experiences has been recognized. Though we pride ourselves on operational excellence, there is always room for improvement, which is why we...

Kuala Lumpur, Malaysia
Reviewed 1 week ago via mobile

In HCMC for business and stayed here as an alternative to the Le Meridien. A bit confused why they checked me into a double twin bed when I requested for a king size bed...Comfortable room but furniture and decor were old, and some parts of the hotel require renovation. Breakfast spread was decent.

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Helpful?
Thank Kllsm
Sheraton Saigon H, General Manager at Sheraton Saigon Hotel & Towers, responded to this review

Dear Kllsm, Thank you for staying with us and your time leaving us your valuable feedback. Regarding the room assignment during check in, whilst we strive to deliver operational excellence I am disappointed and sorry that on this occasion, we failed in our delivery to meet your expectations. We do have plans to upgrade our rooms’ facilities so we hope...

Reviewed 1 week ago via mobile

Only a brief overnight stay so not a lot to judge on... Here goes though :) First impressions... An entrance to make you feel like King and Queen with staff that smile and greet you. Great check in and the room was beautiful and clean. Bed was super comfy after lots of travel and sleep was undisturbed :) Would def...

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Helpful?
Thank Duncan G
Sheraton Saigon H, General Manager at Sheraton Saigon Hotel & Towers, responded to this review

Dear Duncan G, Thank you for choosing Sheraton Saigon and for sharing this review of your stay. We really appreciate your feedback and we are happy to hear that the team took good care of you and that you have enjoyed the room. We all hope to have the next pleasant to welcome you back soon. Warmest regards, Scott Hodgetts...

Petaling Jaya, Malaysia
Reviewed 1 week ago via mobile

Came here on a one day working trip & wished to stay longer. Staffs are very friendly & efficient. Lobby decor are modern although the some of the furnishings in the room are a bit dated. Overall very comfortable stay & sleep. Welcome fruit platter is a pleasant surprise and buffet breakfast is very impressive. Arrays of local & conti...

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Helpful?
Thank serumz
Sheraton Saigon H, General Manager at Sheraton Saigon Hotel & Towers, responded to this review

Dear serumz, Thank you for staying with us and for letting us know you had such a good visit at Sheraton Saigon. It’s very kind of you to leave us your nice words about the breakfast at Saigon Café restaurant. We continually receive great feedback from our guests regarding the breakfast and the team will be delighted to know they...

Mumbai
Reviewed 2 weeks ago

Were upgraded to a beautiful well appointed room with a good view of the area around. Excellent breakfast and sumptuous dinner buffet. Very well maintained hotel - courteous service. Complete all round satisfaction.

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Helpful?
1Thank aspitemuljeem
Sheraton Saigon H, General Manager at Sheraton Saigon Hotel & Towers, responded to this review

Dear aspitmuljeem, Thank you very much for taking the time to share such a great review on TripAdvisor and your review really made our day. We are glad that you enjoyed our room, the spectacular city view. We also really appreciate your positive feedback on food and services, this will be our motivation to keep delivering our guest the best...

Hornsby, Australia
Reviewed 2 weeks ago via mobile

Hotel is in a great location, in the centre of everything. Room and facilities were clean and well kept. Massive downside to this property is that you have to pay for WiFi. I have traveled all throught Vietnam and this was the first place that asked for us to pay ....and its not cheap.$18usd per day! Im a travel agent...

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Helpful?
Thank Jade L
Sheraton Saigon H, General Manager at Sheraton Saigon Hotel & Towers, responded to this review

Dear Jade L, Thank you for staying at Sheraton Saigon and your time leaving us your valuable feedback. We are delighted that you have enjoyed the room and our facilities. Our normal guests are offered complimentary wifi connection if they make the booking via Sheraton or SPG website. However, in your case of a travel agent, we apologize for any...

Sydney, Australia
Reviewed 2 weeks ago via mobile

Great location, easy walk to the markets and other attractions. Staff were very good. Stayed here 3 nights. The buffet breakfast in the Saigon cafe on level 1 was very good. The bar on level 23 has amazing views. Was disappointed the there is no happy hour. We had dinner in the Saigon cafe, a seafood buffet which was amazing.

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Helpful?
Thank Bceeingu
Sheraton Saigon H, General Manager at Sheraton Saigon Hotel & Towers, responded to this review

Dear Bceeingu, We are delighted to know that our services met your expectations and you have enjoyed our central location. Your nice words regarding Saigon Café Restaurant were delivered our team accordingly. Having encouraging comments such as yours does give us motivation towards providing exceptional service to all our guests. We hope to see you back in the near future....

Reviewed 2 weeks ago via mobile

I have stayed the last years in this beautiful hotel, usually in the Tower section which I highly recommend. This gives you access to the Tower Grand Club with its superb dishes and drinks during happy hours. The suites are spacious and entertainment is waiting right next to you in the street. Easily 5 stars *****

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1Thank Claudius K
Sheraton Saigon H, General Manager at Sheraton Saigon Hotel & Towers, responded to this review

Dear Claudius K, Thank you very much for your recommendation to Sheraton Saigon. We are glad to hear we were able to meet your high expectations in our services. We all look forward to the next pleasant opportunity of welcoming you back. Warmest regards, Scott Hodgetts General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Wheelchair Access
Food & drink at the hotel
The Lounge
The Lounge
Cuisines: European, Vietnamese, Bar, Cafe, Asian, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of Ho Chi Minh City's vibrant business and entertainment district, Sheraton Saigon Hotel & Towers is a heaven of convenience, connecting you with colleagues and friends. Conduct business meetings in style or enjoy the sights and sounds of the city in our central location. ... more   less 

Additional Information about Sheraton Saigon Hotel & Towers

Address: 88 Dong Khoi Street | District 1, Ho Chi Minh City 70000, Vietnam
Region: Vietnam > Ho Chi Minh City
Price Range: RM590 - RM1,118 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Saigon Hotel & Towers 5*
Number of rooms: 470
Reservation Options:
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Also Known As:
Sheraton Saigon Hotel And Towers
Sheraton Ho Chi Minh City
Ho Chi Minh City Sheraton
Hotel Style:
#2 Casino Hotel in Ho Chi Minh City
#11 Romantic Hotel in Ho Chi Minh City
#14 Business Hotel in Ho Chi Minh City
#15 Family Hotel in Ho Chi Minh City
#16 Spa Hotel in Ho Chi Minh City
#20 Luxury Hotel in Ho Chi Minh City
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Saigon Hotel & Towers staff and other travellers.
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Questions? Get answers from Sheraton Saigon Hotel & Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms above the 8th floor are quieter- lots of road noise.”
G6160AUcraigd, 23 Apr 2017 | Read review
“Our upgraded room was on the 7th floor. Enjoyed it.”
aspitemuljeem, 12 Apr 2017 | Read review
“Executive Suites are very good.”
lanhamumc, 24 Mar 2017 | Read review
“Tower rooms are the best”
SuzannePC, 18 Mar 2017 | Read review
“My Room, overlooking the pools was quieter according to a colleague who was on the opposite side off the hotel.”
FoxyBoxee, 14 Mar 2017 | Read review
5 of 5