“The hotel, location, architecture, and the best of all, the people, staff at the hotel :) all of them are amazing I spent a nice time with my family. this hotel became as my home if I come back to Baku again :) khalid
First time in Baku and we stayed here to celebrate our wedding anniversary (7 years) along with our 2 year old toddler. Firstly the location is excellent walking distance to a lot of attractions. Not only that but the service was exceptional. Breakfast was excellent and service second to none. We were well looked after during our 2 night stay. Check-in was efficient and staff were kind enough to upgrade our room with seaview. Would highly recommend!
Hotel is located in great location. Food in restaurant is the best. I really appreciate effort staff put into make my stay perfect (especially restaurant’s hostess). I’m happy that I had chosen this hotel for my stay in Baku. It was just perfect 🤩!
The hotel is centrally located on a busy street in baku, has an excellent club lounge and the rooms are new and comfortable with high tech features. Decor overall is excellent. Staff is friendly and helpful. All is well and the hotel meets the brand standard for Intercontinential chain.
The hotel has blown my mind with the customer service and the exceptional staff, they have been super helpful during my stay and very accommodating. I highly recommend the hotel and will certainly stay again in my next visit to Baku.
Misleading promises. The front desk kept us waiting 1.30 hours to check in. The room was not cleaned properly. Sugar granules on the coffee table. Broken wires with digital clock. Room cards not working. The worst was the staff do not understand English. Inspite of complaining so many times no action is taken .
Nice hotel located in the heart of Baku, close to the everything you need, corniche, malls, restaurants and main places of interest. Service was at the top of everything, starting from Samira from cleaning service was doing a great job. And Khadija with Ramil from the reception were amazingly kind, full of positivity and fun, very talkative and ready to help and assist with every single request by the way he speaks good Arabic and I saw Indian guests talking to him in their language. I felt myself at home, not a tourist or guest in the hotel. Will be back definitely and will advise to others the same. Thanks for your hospitality Intercontinental Baku.
Great hotel with very professional staff. The staff was very kind and provide all information that we were need and solved all our requests very fast One street away from Caspian sea promenade. Near the hotel there is an ATM with very good exchange rates, so you do not need to go to the banks We got great attitude towards children on breakfast. The chef prepared special funny meals for our children :)) Very nice pool and hamam. Divine and professional massage in the spa
The hotel seems so far to be flawless. Great breakfast there. Room is perfect staff is perfect they have a swimming pool but it's an indoor pool which I'm not crazy about. My guess is this is the best hotel in Baku. The stuff go out of your way to be helpful and the chef from what I can tell expects perfection. There is even a honey comb stacked your honey from at breakfast. Really the hotels flawless and I'm the pickiest person on the planet. I love everything at this hotel I love the location I love the staff I love the comfort of my room. The only thing that could be improved is they can put CNN on instead of just BBC world. Concierge is great and the people that work there are genuine and very helpful.
This Hotel is located in the center and 200m from the water front. The street is busy so a bit of noise if your room face the street. Service is polite quick and professional, really no issues The room is spacious, well equipped with coffee , big TV and good shower . Breakfast - Great very good value for money paid