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NagaWorld Hotel & Entertainment Complex

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525 Reviews from our TripAdvisor Community

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Showing 430: English reviews
Hofheim am Taunus, Germany
Reviewed 13 January 2015

Sometimes called a 5-star hotel - but not even 2 worth it. No WIFI in the room - just cable and very slow, no swimming pool (any more); Spa access 78 $ minimum, bad food, friendly but not capable staff, absolutely overpriced. If you're not into gambling, "special customer service" or KTV - no reason to stay in that hotel....

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Helpful?
Thank Nils E
NagaWorld_Team, Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Dear Nils E, Thank you for sharing your feedback on your recent stay with us. We are sorry that you did not enjoy your time with us. We value our guests and your feedback is very important to us. As you are aware, we are currently in the process of upgrading our hotel & swimming pool to make significant improvements...

Auckland
Reviewed 9 January 2015

The entertainment facilities in this hotel are great. They have a casino, nightclub, ktv, restaurants and numerous bar areas. So if you are looking for all your entertainment under one roof this place works! Unfortunately the hotel is a different story. Facilities: As mentioned above it has everything. Restaurant is large with good range of breakfasts. Didn't check out gym...

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Helpful?
Thank dajayman
HOTELMNGMNT, Public Relations Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Dear dajayman, Thank you for staying with us and please accept our apologies that we were not able to meet your expectations. Your comments will be shared with our team as we want to ensure our guests are receiving the best possible experience. As you notice, there are many changes happening here and we expect to make some significant improvements...

Klang, Malaysia
Reviewed 6 January 2015

Stayed in this hotel many times and still my preferred hotel in Phnom Penh. It is a Hotel run by casino, with virtually everything under one roof (All In One). Just bring your gear (business or holiday) and this can be a good starting point for your visit to Kingdom of Wonders.... BTW, Free shuttle bus available from/to airport. Saves...

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Helpful?
1Thank 100,919,742,014
HOTELMNGMNT, Public Relations Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Dear 100919742014, Thank you very much for your feedback and review. We are glad to hear that NagaWorld is still your preferred resort choice in Phnom Pehn. Thank you again for your recommendation and we look forward to seeing you again on your next trip to Cambodia! Best regards, NagaWorld team

Reviewed 1 January 2015 via mobile

Although I was there not for the casino activities, I must say that all the customer services personal, including the restaurant personal, displayed excellent customer services level. The only reason why I did not gave it a good cleanliness and room conditions are due to the massive renovation going on at the section that I stayed at, and also to...

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Helpful?
Thank pcoolguy
NagaWorld_Team, Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Dear pcoolguy, Thank you for the positive review on NagaWorld! We are excited and glad that our customer service has been recognized by you. This means that all of their hard work have paid off and the team will be happy to know that. However, it is also a concern to read your stay was not totally satisfactory. We apologized...

Kuala Lumpur
Reviewed 29 December 2014

Re-stayed in this hotel again for 2 nights and it was still as excellent as ever. The rooms are spacious, clean and comfortable. Despite the casino is at the lobby of the hotel, you still can have a quiet sleep at night in the room. Full sets of toileteries are provided and there are safe box and mini fridge in...

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Helpful?
Thank irisofgod
NagaWorld_Team, Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Dear irisofgod, Many thanks for choosing to stay with us again here at NagaWorld and for taking the time to write such a detailed review of our hotel. We are happy to hear that you found our hotel as excellent as ever, and especially the satisfactions of rooms, amenities and services. With regards to the WiFi, we are currently working...

Bangkok, Thailand
Reviewed 11 December 2014

Not so far from the airport, they have good packages covering breakfast, airport transfer, dinners, spa to choose from. Restaurants choices - wonderful. You can get all Asian dishes - Indian, Malay, Indo, Chinese Plus - Nice view of the city and river Minus - Smokers everywhere, construction on for 2nd phase, should bother for few more months

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Helpful?
Thank RSN2011
HOTELMNGMNT, Public Relations Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Dear RSN2011, We are glad that you chose NagaWorld for your recent stay in Phnom Penh and are pleased to know that you enjoyed your time with us! On the behalf of our team, we extend a thank you for the published review. We continue to strive and deliver quality services which are a hallmark of NagaWorld's guest service excellence...

Bangalore
Reviewed 8 December 2014 via mobile

Unfortunately no one knows about the casino. When we spoke to people at Siam reap about places of interest in Phnom Penh no one mentioned about the casino at naga world. We were pleasantly surprised about its presence. I guess they need to market better.

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Helpful?
Thank Shekarsreerama
HOTELMNGMNT, Public Relations Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Dear Shekarsreerama, We would like to thank you for taking the time to write this comment about your recent stay in our hotel. We are really glad to see that you enjoyed your stay at Naga World. We hope to see you again for your next trip to Phnom Penh. Best regards, Naga World team

Mumbai
Reviewed 7 December 2014

A very decent experience. we landed from Siem Reap in the evening by flight. Saw the booth of Nagaworld at the Airport and asked if we could use the shuttle. They were very happy to help. Distance is far from the Airport due to traffice. Hence take the shuttle. Check in was smooth. Staff not very good at English. Rooms...

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Helpful?
Thank JaydeepMehta
HOTELMNGMNT, Public Relations Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Dear JaydeepMehta, Thank you so much for your review. We are happy to hear that you experienced a great level of service during your stay! Our goal here at Naga World is to provide the best service and it seems like we are on the right track! We also want to thank you for sharing your feedback regarding the air...

Phnom Penh, Cambodia
Reviewed 5 December 2014

Stayed one night for this hotel as company provide a complementary room. The room is clean and trendy, breakfast is good at the second floor. The hotels has many type of restaurants especially Chinese, Korean, and Japan. And negative is many gamblers are gambling nearby lobby and crowded and also smoking everywhere. If you to entertain and do not mind...

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Helpful?
1Thank SidneySn
HOTELMNGMNT, Public Relations Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Dear SidneySn, Thank you so much for sharing your feedback regarding your recent stay here at Naga World. We are happy that you enjoyed our facilities. Your review means a lot to us and we thank you for sharing it. We hope to see you back again soon! Best Regards, NagaWorld Team

Paris, France
Reviewed 2 December 2014

The first room I was given had no windows. The second one was better. Decor of the room was fine and bathroom was clean and proper but the smell on smoke was quite bad. The hotel is not offering any non smoking rooms. There was no wifi available in my room at all. Breakfast was better than expected though. There...

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Helpful?
1Thank NennaF
HOTELMNGMNT, Public Relations Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Hello NennaF, Thank you very much for taking the time to write a review of your recent stay with us here at NagaWorld. We take our reviews and customer feedback seriously and are very unhappy to hear about your recent stay and the issues you encountered while with us here in Phnom Penh. As such, we would like to invite...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Pool
  • Bar/Lounge
  • Spa
  • Breakfast included
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
Official Description (provided by the hotel)
This five-star hotel & entertainment complex is only 30 minutes from the Phnom Penh International Airport. Strategically situated in the heart of Cambodia’s capital, it is close to the Pencil Super Center, the Cambodia Amusement Park as well as other governmental offices like the National Assembly and the Ministry of Foreign Affairs and International Cooperation. Showcasing an ancient Khmer style, the hotel’s interior and guestrooms are adorned with traditional motifs including the gracious stone-carved Apsara, a highly revered female angel in ancient Khmer mythology. The Nagaworld Cambodia’s on-site casino, located at a separate wing of the hotel, is complete with various gaming halls, live music and first-rate service. ... more   less 

Additional Information about NagaWorld Hotel & Entertainment Complex

Address: NagaWorld, Samdech Techo Hun Sen Park | Hun Sen Park, Phnom Penh, Cambodia
Region: Cambodia > Phnom Penh
Price Range: RM374 - RM667 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — NagaWorld Hotel & Entertainment Complex 5*
Number of rooms: 525
Reservation Options:
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Hotel Style:
#35 Luxury Hotel in Phnom Penh
#40 Spa Hotel in Phnom Penh
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Questions & Answers

Here's what travellers have asked, with answers from NagaWorld Hotel & Entertainment Complex staff and other travellers.
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Questions? Get answers from NagaWorld Hotel & Entertainment Complex staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for the island or the park view through hotel number and the higher room, the less noise you get”
 of 5 bubbles vichetv, 3 Jan 2017 | Read review
“Request highest floor and no. Smoking rooms.”
 of 5 bubbles nursajaa2410, 1 Jan 2017 | Read review
“All rooms are good”
 of 5 bubbles sobhanprakashp, 28 Nov 2016 | Read review
“higher floors have better views”
 of 5 bubbles LukeHV, 26 Nov 2016 | Read review
“swim pool side hi floor”
 of 5 bubbles 647johannesk, 18 Sep 2016 | Read review
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