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NagaWorld Hotel & Entertainment Complex

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512 Reviews from our TripAdvisor Community

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There are newer reviews for NagaWorld Hotel & Entertainment Complex
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Showing 419: English reviews
Portsmouth, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 November 2014

We chose this hotel as meant to be a 5* more like a 2 staff were rude rooms disgusting smelt of smoke, no hot water, they never told us building work was happening, we had wires, tools and piping outside our doors, constant drilling and banging. The casino was full of prostitutes it was like staying in a brothel. When... More 

Helpful?
Thank barbie d
HOTELMNGMNT, Public Relations Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Hello barbie d, Thank you very much for taking the time to write a review of your recent stay with us here at NagaWorld. We take our reviews and customer feedback seriously and are very unhappy to learn of your recent disappointment. We would like to discuss this with you and investigate the issues you had further - could we... More 

Hampshire, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 November 2014

I have just travelled around cambodia for a few weeks and decided to have a nice 5 star hotel for my last night. 5 Star more like a 2 star, dirty, building work going on. women sitting in reception selling them self. No hot water in room. Stains on carpets. After going down to complain was told sorry nothing i... More 

Helpful?
Thank sally d
HOTELMNGMNT, Public Relations Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Hello sally d, Thank you so much for taking time to leave feedback on your recent stay with us. The NagaWorld management takes our TripAdvisor reviews very seriously and we are very upset to learn about your recent negative experience with us at our resort. We would like to investigate further and invite you to contact our management team directly... More 

Cairns, Australia
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 16 November 2014

We were bookied by agent inthis so called 5 star hotel. When we entered the hotel we were greeted by noisy casino crowd. We checked in and we were demanded U$100 as deposit although the room was fully paid. My wife and I were given a room in 6th floor with 2 single beds. I called and complained and they... More 

Helpful?
1 Thank RamalNaidoo
HOTELMNGMNT, Public Relations Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Hello RamalNaidoo, Thank you so much for taking time to review our recent stay with us at NagaWorld. We review all customer comments and take our TripAdvisor reviews very seriously. We are very unhappy to learn of your recent stay and the issues you found throughout your time with us. As such, we would like to invite you to contact... More 

Travellers are raving about these Phnom Penh hotels

Ireland
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 November 2014

Again not often i post on here... only the good times and bad times. Room was poor and on the pool wing as they call it (but no pool in the hotel)??? Room was big but was dated, Construction work going on in the corridoor leading to the rooms, good to see them upgrading but still it was a a... More 

Helpful?
2 Thank Paul D
HOTELMNGMNT, Public Relations Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Hello Paul D, Thank you very much for taking the time to review your recent stay with us here at NagaWorld. We are very unhappy to hear about your recent stay and the issues you encountered while with us here in Phnom Penh. We would like to investigate further and also contact you directly; could we invite you to please... More 

Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 October 2014 via mobile

The hotel itself is lovely but definitely not a 4.5 stars considering we were put in the pool side wing. The carpet was dirty and room was something that was 3 stars. We had mention to the clerk that booking through Expedia showed riverside but they refused to put us on the nicer side of the hotel. The entertainment was... More 

Helpful?
2 Thank chim c
HOTELMNGMNT, Public Relations Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Hello Chim C, Thank you very much for sharing your experiences here at NagaWorld on TripAdvisor. We are glad to hear that you enjoyed parts of our resort complex, but also are unhappy to learn of your negative experiences while with us. We would like to contact you directly to learn more about the issues you encountered; if possible please... More 

Phnom Penh, Cambodia
Level Contributor
126 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 14 October 2014

Stayed for few nights at this hotel at 9floors and could not sleep during night as down there is club which keep shaking my head and disturbing whole night. Rooms are old and dirty, or maybe it is renovation is everywhere. Did not join breakfast. It is for relaxing place but for gambling and night life,

Helpful?
2 Thank EurasieTravelAsia
HOTELMNGMNT, Public Relations Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Dear EurasieTravelAsia, Thank you for reviewing your recent stay with us while at NagaWorld. We are sorry to hear that we did not live up to your expectations on this trip. We take our TripAdvisor reviews very seriously and are constantly working to upgrade the experience for our guests. As such, we invite you to contact us directly via feedback@nagaworld.com... More 

Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 October 2014

I stayed on the 9th floor and could still hear the music from the nightclub when I went to bed. That and the internet connection was very slow. But the staff were quite helpful and there is a lot of renovation going on, so it looks like they are planning for the future. A good place to stay if you... More 

Helpful?
1 Thank Cjhoben
HOTELMNGMNT, Public Relations Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Hello Cjhoben, Thank you for your review of your recent stay with us here at NagaWorld. We are very happy to hear your positive comments on our staff and will be sure to pass these on. As you notice, there are many changes happening here and we expect to make some significant changes to our resort in the very near... More 

Level Contributor
91 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 11 October 2014 via mobile

Naga world casino was well-designed and beautiful. However, the services are really suck. The staffs even show the bad attitude to the clients. That is unacceptable. I will not come back here ever again. So disappointed. The dealer at blackjack table was having bad attitudes toward the ones having small bet.

Helpful?
1 Thank thuan n
HOTELMNGMNT, Public Relations Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Hello thuan n, Thank you for reviewing your recent stay with us here at NagaWorld. We are sorry to hear that your experience us was not a positive one. We are constantly working to upgrade our guests experience here and your comments are very valuable to us. As such, we invite you to send us more details of your experience... More 

Singapore, Singapore
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 6 October 2014

Just stayed there over the weekend due to recommendation from Brother who previously stay there and had good review. Despite all the bad review I read here but I still decided to give it a try and totally regreting it now. For this price, really think it's not worth it, not worth 5-stars hotel but probably a 5-stars hotel for... More 

Helpful?
Thank Gek T
HOTELMNGMNT, Public Relations Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Hello Gek T, Thank you for taking the time to review your recent stay here with us at NagaWorld. We are very sorry to hear about your experience with us. We take our customer comments seriously and review all of these with our management team. As such, we would also like to learn more about your stay. Could we ask... More 

New Delhi, India
Level Contributor
99 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 28 September 2014

As the name suggests it is a hotel and an entertainment complex. Was in Phnom Penh on business. Had a smooth check in. The rooms are spacious with all amenities and comfortable.Asked for a non smoking room,but was given a smoking room,the Front Office,did not want me to be waiting in the lobby and could go straight to my room.... More 

Helpful?
Thank ChandraS3
HOTELMNGMNT, Public Relations Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Hello CandraS3, Thank you very much for taking the time to review your recent stay with us here at NagaWorld. We are glad to hear that you enjoyed your time with us and that you were able to experience many of our services while staying here in Phnom Penh. We will be sure to pass your comments on to our... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
Official Description (provided by the hotel)
This five-star hotel & entertainment complex is only 30 minutes from the Phnom Penh International Airport. Strategically situated in the heart of Cambodia’s capital, it is close to the Pencil Super Center, the Cambodia Amusement Park as well as other governmental offices like the National Assembly and the Ministry of Foreign Affairs and International Cooperation. Showcasing an ancient Khmer style, the hotel’s interior and guestrooms are adorned with traditional motifs including the gracious stone-carved Apsara, a highly revered female angel in ancient Khmer mythology. The Nagaworld Cambodia’s on-site casino, located at a separate wing of the hotel, is complete with various gaming halls, live music and first-rate service. ... more   less 

Additional Information about NagaWorld Hotel & Entertainment Complex

Address: NagaWorld, Samdech Techo Hun Sen Park | Hun Sen Park, Phnom Penh, Cambodia
Region: Cambodia > Phnom Penh
Price Range: RM371 - RM670 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — NagaWorld Hotel & Entertainment Complex 5*
Number of rooms: 525
Reservation Options:
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Hotel Style:
#35 Luxury Hotel in Phnom Penh
#40 Spa Hotel in Phnom Penh
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Questions & Answers

Here's what travellers have asked, with answers from NagaWorld Hotel & Entertainment Complex staff and other travellers.
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Questions? Get answers from NagaWorld Hotel & Entertainment Complex staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are good”
 of 5 bubbles sobhanprakashp, 28 Nov 2016 | Read review
“higher floors have better views”
 of 5 bubbles LukeHV, 26 Nov 2016 | Read review
“swim pool side hi floor”
 of 5 bubbles 647johannesk, 18 Sep 2016 | Read review
“Try to get a river veiw room ”
 of 5 bubbles maninthecloud3, 15 Sep 2016 | Read review
“Try and get a room away from the current construction location (it varies)”
 of 5 bubbles Rob_Pennington, 12 Sep 2016 | Read review
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