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River Palace Hotel

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1 room 2 adults 0 children
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River Palace Hotel
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108 Reviews from our TripAdvisor Community

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Showing 90: English reviews
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Leamington Spa, United Kingdom
Reviewed 1 week ago

was promised a city view room but was given a room over looking a night club and the noise was horrendous, took me several days to be given what i had booked, staff are very polite but mostly the english is poor so the agree to everything even when they do not understand, gym hardly opens on time so had...

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Helpful?
Thank michael g
Adelaide, Australia
Reviewed 1 week ago via mobile

This place is on the river, but a few minutes tuk tuk ride away from the main area with restaurants and bars. The food here is very good, although they could have topped up a bit more on what was on offer for breakfast. The staff were very helpful and friendly, we stayed here 2 nights. They have a decent...

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Thank 5035Michael
Zelkow, Poland
Reviewed 15 February 2017 via mobile

It is very good hotel-out of the centre-3 km from Royal Pałace but close-200 meters from Catholic Church of you need.breakfast good but not superb.very friendly staff.close at fuel station mini market.

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Helpful?
Thank zylet
Management response:

Dear zylet, Warmest greeting from River Palace Hotel & Spa. Thank you very much for your spending time review us to share your experience a bout River Palace Hotel & Spa.Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are delight your comments a bout aspect of your stay during in...

Salford
Reviewed 31 January 2017 via mobile

Stayed at this hotel. It is a modern hotel. It is in a good location. It costs 2 dollars to get to the night market. It doesn't have a pool. The rooms are spacious and bright. The breakfast is mainly catering for the Chinese market. Very limited if you like cereals. There is a cook making any kind of eggs...

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Thank SalfordSalfordred
Management response:

Dear SalfordSalfordred, Warmest greeting from River Palace Hotel. Thank you very much for your spending time review us to share your experience a bout River Palace Hotel & Spa.Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the staff in kitchen that need updating.It...

Kuala Lumpur, Malaysia
Reviewed 11 January 2017

Location far from main town. Rooms big clean with nice toilet. Air-con is cold. Only setback is the water system. Need to wait for 5-7 min for hot-water shower and after 5 min no more hot water followed by completely no water in the middle of your shower. Need to wait for 2-3 min and the water supply resume. Changed...

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Helpful?
Thank mrsau2015
Management response:

Dear mrsau2015, Warmest greeting from River Palace Hotel & Spa. Thank you very much for your review during your stayed with us.your feedback review is extremely valuable to us. as we try improve each every stay in our property.we appreciate to read your review and comments a bout Water system that we need to updating and changed to the new...

Reviewed 2 November 2016

Very comfortable hotel overlooking the river which means there is always something going off to hold your interest.The Staff are the Stars of this hotel,nothing is to much trouble to make sure your stay is memorable.Cannot praise them enough so friendly and always a great smile awaits you .The rooms are spacious and pleasantly presented and the air conditioning is...

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Helpful?
Thank Ian C
Management response:

Dear Ian C, Warmest greeting from River Palace Hotel & Spa. Thank you very much for your spending time review us to share your experience a bout River Palace Hotel & Spa.Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are delight your comments a bout aspect of your stay during...

Reviewed 14 August 2016

Spacious family room and very clean. The staff were very attentive, helpful, and always with a smile. Breakfast buffet is average. The reason why it did not receive five stars is because of the location.

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Thank Soursdey M
Bor S, General Manager at River Palace Hotel, responded to this review

Dear Sourdey M, Thank you for your recent review our hotel. We look forwards to welcome you soon. Have a nice day Best regards, Bor Sombun

Kuala Lumpur, Malaysia
Reviewed 24 May 2016

We arrived in Phnom Penh Airport as scheduled at about 8 am. Engaged a taxi to take us to the pre-booked accommodation with River Palace Hotel & SPA. The petite lady at the desk was very kind to check us in immediately. We left our backpacks in our respective rooms & quickly headed out to Cheoung Ek or Killing Field...

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Helpful?
Thank LongTekseng
rathafom182, Front Office Manager at River Palace Hotel, responded to this review

Dear Long Tekseng, Warmest greeting from River Palace Hotel & Spa! Thank you so much for writing us your feedback. It is with great pleasure to hear that you enjoyed staying with us. We are delighted to read you liked our hotel and other facilities. And we are currently working on facing the issue to improve the Wi-Fi and the...

Sihanoukville, Cambodia
Reviewed 20 April 2016

The room is huge with luxury amenities, and it located in urban area with a beautiful river view. The staffs are very friendly and always with a smile. It was a very good relaxing place since my last trip in Phnom Penh.

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Thank lakkimhok
rathafom182, Front Office Manager at River Palace Hotel, responded to this review

Dear Lakkimhok, Warmest greeting from River Palace Hotel & Spa! Thank you so much for writing us with your good feedback. It is with great pleasure to hear that you enjoyed staying with us. We are delighted to read you liked our staffs, location, room and other facilities. We will be sharing your feedback with our team for encouragement while...

Cavite Province, Philippines
Reviewed 9 March 2016

We stayed here last February and as we entered the hotel, it was actually beautiful. We even got free drinks at their bar and free use of their jacuzzi. Their wifi was fast and the rooms were clean and great. The breakfast was also good. They have a very approachable staff who willingly accompanied my friend and I to buy...

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Helpful?
Thank RJJJJJJJ
Bor S, General Manager at River Palace Hotel, responded to this review

Dear RJJJJJ, Warm greeting! Thank you for your accommodation stay with us during your recent visited to Phnom Penh, We value your review and look forwards to serve you next destination. Have a nice day Regards, Bor Sombun General Manager

65 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
The River Palace Hotel is a four-star property with 59 spacious rooms and suites, offering contemporary comfort and modern amenities. The hotel features 25 city-view and 34 river-view rooms, all measuring 33 square meters and featuring flat-screen televisionss, complimentary Wi-Fi, walk-in showers and bathtubs. A sanctuary of calm in the heart of the lively Cambodian capital city, Phnom Penh, this hotel provides the ideal location for both business and leisure travelers seeking comfort, convenience and excellent value. And with facilities including the Riverview Restaurant, function rooms, fitness centre, lounge and a spa with the city's only traditional Hammam, guests have all their needs catered for. ... more   less 

Additional Information about River Palace Hotel

Address: National Road No. 5, Sangkat Sras Chork, Khan Daun Penh | Khan Duan Penh, Phnom Penh, Cambodia (Formerly BEST WESTERN River Palace Hotel)
Region: Cambodia > Phnom Penh
Price Range: RM181 - RM287 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — River Palace Hotel 4*
Number of rooms: 59
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Questions & Answers

Here's what travellers have asked, with answers from River Palace Hotel staff and other travellers.
1 question
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Questions? Get answers from River Palace Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd floor is better for good wifi connection (non smoking)”
 of 5 bubbles mrsau2015, 11 Jan 2017 | Read review
“Rooms overlooking the road are quieter than those overlooking the river due to a disco near by .”
 of 5 bubbles iancE6519WP, 2 Nov 2016 | Read review
“The Lifts elevator air-conditioning is really cool.”
 of 5 bubbles LongTekseng, 23 May 2016 | Read review
“Double Deluxe River View”
 of 5 bubbles lakkimhok, 20 Apr 2016 | Read review
“Make sure the aircon is operating.”
 of 5 bubbles PamelaChilders, 8 Mar 2016 | Read review
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