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River Palace Hotel

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110 Reviews from our TripAdvisor Community

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Showing 90: English reviews
Childers
Reviewed 9 March 2016

This hotel overlooks the Mekong and is just a short tuk tuk ride to the main area of restaurants etc. Room was large, with a king bed and a single, which as 2 females travelling together suited us perfectly. The only gripe I have is that the airconditioning did not cool at all, which made for a very unpleasant sleep....

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Thank PamelaChilders
rathafom182, Front Office Manager at River Palace Hotel, responded to this review

Dear PamelaChilders, Warmest greeting from River Palace Hotel & Spa! Thank you so much for writing us your feedback. It is with great pleasure to hear that you enjoyed staying with us. We are delighted to read you liked our beautiful location, room and other facilities. And we are currently working on facing the issue to improve the air conditioner....

Regina, Canada
Reviewed 23 January 2016 via mobile

We were happy to arrive at The River Palace Hotel after a long bus ride from Ho Chi Minh City. Although it is probably 30-40 years old, it is well built and very comfortable. We found an insider deal via Agoda, which fit our budget. The Dinner menu in the restaurant offered several Khmer dishes and were very tasty. The...

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Thank GerriCL
Reviewed 8 January 2016

it a really great place for me to stay in Phnom Penh, Breakfast was good and wifi is fast it easy for me to do my job. staff are very friendly and helpful. the room very comfortable. here also including Steam, Susana, Jacuzzi, and gym. i was using their Jacuzzi make me feel very refreshing. next trip i will come...

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Thank Davin S
rathafom182, Front Office Manager at River Palace Hotel, responded to this review

Dear Davin S, Thank you for completing the survey regarding your recent stay at our property. Your feedback is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...

Tel Aviv, Israel
Reviewed 4 January 2016 via mobile

It's an old hotel, maintenance is ok, but it was impossible to get the right water temperature in the shower, the carpet looks too old and dirty and the wifi was weak so they gave us an extra device. The room is big and comfortable. Breakfast was poor. Also note this is not very close to the center or the...

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Thank m_dory
Milan, Italy
Reviewed 16 December 2015

The hotel building is modern, my room was very large with nice furniture and a well equipped bathroom with both shower and bathtub. It was facing the river on the 4th floor, which I appreciated because at night there is a disco just on a big boat on the river in front of the hotel and you hear the music,...

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1Thank ele170
Nashik, India
Reviewed 15 December 2015

We went as a group of 13 people from India and the hotel fell short of our collective expectations. Firstly, it did not provide any airport pickup/drop services which was a big let down. We were arriving from Siem Reap by bus and had requested the hotel to pick us up from the bus stop and the response we got...

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Thank sakhinitinanita
Menai Bridge
Reviewed 21 November 2015

Once my hotel of choice in Phnom Penh l decided to return on my most recent visit to Phnom Penh because my current favourite was full. In view of the excellent times I have previously had here this latest visit was very disappointing. It started badly. Wherever l go I always want a non smoking room on a high floor....

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Thank shellreddog
Reviewed 28 September 2015

I've stay there just only one night and head down to Siem Reap. the staff are very polite, warm greeting upon arrival with fresh welcome drinks. room is bigger, Superb wifi speed in everywhere in hotel areas, the location is it's just 5mns walking only where we can get to Mekong Express bus station. I would recommended this hotel !!

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Thank Kunnang M
Evanston, Illinois
Reviewed 2 September 2015

This hotel is located outskirt of Phnom Penh city center and next to Mekong river. Nice river view hotel. Easy to get tuk-tuk service to downtown Phnom Penh. Close to Mekong Express Bus station. Great room size and view.

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Thank kiltmaker2
Bor S, General Manager at River Palace Hotel, responded to this review

Dear Kiltmaker, Warm greeting from BEST WESTERN River Palace & Spa Thank you for sharing such a wonderful review on Trip Advisor - we are truly delighted that you had a memorable time at our hotel. We highly appreciate your recommendations and look forward to the opportunity of welcoming you back in the near future. Best Regards, Bor Sombun

Bangkok, Bangkok, Thailand
Reviewed 28 August 2015

Went there for 4-5 days. The room was very comfortable and clean! Unfortunately there was cold water! When I told them they said I have to let it run 5 minutes first. It's true, ..actually just 3-4 minutes.lol About the sleep: somewhen around 10/11pm-1/2am the music from the near club just is so loud you can feel the bass, every...

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Thank Laeberwurscht
Bor S, General Manager at River Palace Hotel, responded to this review

Dear Erik, Warm greeting from BEST WESTERN River Palace Hotel &Spa Thanks you very much for your recent review, Your value comment is important us to improve our standard service. We look forward to welcome you next destination to Phnom Penh Cambodia Best regards,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
The River Palace Hotel is a four-star property with 59 spacious rooms and suites, offering contemporary comfort and modern amenities. The hotel features 25 city-view and 34 river-view rooms, all measuring 33 square meters and featuring flat-screen televisionss, complimentary Wi-Fi, walk-in showers and bathtubs. A sanctuary of calm in the heart of the lively Cambodian capital city, Phnom Penh, this hotel provides the ideal location for both business and leisure travelers seeking comfort, convenience and excellent value. And with facilities including the Riverview Restaurant, function rooms, fitness centre, lounge and a spa with the city's only traditional Hammam, guests have all their needs catered for. ... more   less 

Additional Information about River Palace Hotel

Address: National Road No. 5, Sangkat Sras Chork, Khan Daun Penh | Khan Duan Penh, Phnom Penh, Cambodia (Formerly BEST WESTERN River Palace Hotel)
Region: Cambodia > Phnom Penh
Price Range: RM172 - RM264 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — River Palace Hotel 4*
Number of rooms: 59
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Questions & Answers

Here's what travellers have asked, with answers from River Palace Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd floor is better for good wifi connection (non smoking)”
mrsau2015, 11 Jan 2017 | Read review
“Rooms overlooking the road are quieter than those overlooking the river due to a disco near by .”
iancE6519WP, 2 Nov 2016 | Read review
“The Lifts elevator air-conditioning is really cool.”
LongTekseng, 23 May 2016 | Read review
“Double Deluxe River View”
lakkimhok, 20 Apr 2016 | Read review
“Make sure the aircon is operating.”
PamelaChilders, 8 Mar 2016 | Read review
5 of 5