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One Up - Banana Hotel

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One Up - Banana Hotel
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545 Reviews from our TripAdvisor Community

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Showing 442: English reviews
Edinburgh, United Kingdom
Reviewed 7 December 2016 via mobile

From the moment you arrive the staff treat you like a member of the family. Always keen to know if they can do anything to help from arranging transport to suggesting places to eat. The hotel is very clean and well maintained. The rooftop terrace has great views and if you are in the penthouse is like having your own...

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Helpful?
2Thank Paul S
Heng S, Owner at One Up - Banana Hotel, responded to this review

Hi Paul, Thank you for your lovely review, very much appreciated your kind and friendly words. We are also very happy with the location of our little One Up Family Hotel, tucked away at the end of an alley, yet, still very central. Thank you Paul and safe travels onwards!

Reviewed 12 November 2016 via mobile

We loved our stay here! The check in was friendly and efficient with a cold drink given before being shown our room. Exceptionally friendly staff, we couldn't walk downstairs without them leaping up to chat with us. Rooms were great, big and clean. Hotel was quiet. Great location near some good food and drink places - great stay and well...

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2Thank Suzy M
Heng S, Owner at One Up - Banana Hotel, responded to this review

Dear Suzy, Thank you for your kind review. Yes, our staff tend to lean to a nudge to much hospitality. I hope their leaping was not too uncomfortable. In their defence; they are just very proud to talk (in English) about their country and they want to make sure our guests have a marvellous time while being with us in...

Glasgow, United Kingdom
Reviewed 4 November 2016 via mobile

We stayed here for our last 4 nights in Cambodia. Chose due to the great reviews and reasonable price at about $30-35 a night for a double room. Rooms were comfy and spotless with AC, mini bar, tv and good bathroom (even a shower that doesn't spray all over the toilet!!) Staff were all excellent and very friendly and good...

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5Thank 1981SteveP
Heng S, Owner at One Up - Banana Hotel, responded to this review

Dear SteveP, Thank you for your review! Very helpful. we hope many potential guests read your advise! Good quality at a reasonable price. Yes, that is One Up Hotel!! But our motivated staff is the real Beauty of our small One Up Family Hotel.... \ Thank you

Toronto, Canada
Reviewed 4 November 2016 via mobile

We were impressed when we arrived by the beautiful decorations in the lobby and the attentive staff. They gave us a welcome drink and a map of the city and assured is they were around 24/7 to help us. The room was nice with a separate bedroom and foyer area. Unfortunately it's a bit noisy at night in the room...

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Thank Angela F
Heng S, Owner at One Up - Banana Hotel, responded to this review

Dear Angela, Thank you for your kind review. So glad you like our rooftop patio and our cocktails :-)) they are lovely in a cool wind on the rooftop after a long hectic day sightseeing in the city... Thank you!

Perth, Australia
Reviewed 3 November 2016 via mobile

My wife and I enjoyed three nights in this small and well-run hotel which is located south of the city centre just behind Wat Lan Ka, about 20 minutes walk from the Royal Palace. Very friendly staff and good value for money accommodation in a quiet lane off the main street - oh, and great cocktails too! Thanks Mr Rith...

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3Thank retrotek
Heng S, Owner at One Up - Banana Hotel, responded to this review

Dear etrotek, Lovely review, we thank you very much! Mr Rith Son and his team would like to thank you the personal message in your review!! We will keep up the good work in 2017! Thank you very much.

Beverley, England, United Kingdom
Reviewed 1 November 2016

I stayed for 4 nights and was disappointed I couldn't have stayed longer, the room was amazing, large room very clean and the bed was very comfortable, which is a must. I enjoyed the roof top terrace most evenings. The staff are lovely, could not have been more helpful. They are very chatty and happy to help with organising anything...

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4Thank Sally W
Heng S, Owner at One Up - Banana Hotel, responded to this review

Dear Sally W The pleasure was totally ours to make your trip memorable!! Thank you for the fantastic review "Fab hotel, amazing staff" and the kind compliments for our lovely staff.

Amsterdam, The Netherlands
Reviewed 27 October 2016 via mobile

We stayed in the penthouse which is up&down 4 floors without an elevator. The location is very good among loads of restaurants etc. The restaurant at the hotel is kinda expensive and when we ordered breakfast for the day we left (since restaurants weren't open yet), it arrived 20 minutes late, incomplete and after two phone calls. Not so nice...

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Thank Tessa E
Heng S, Owner at One Up - Banana Hotel, responded to this review

Dear Tessa E Thank you for your review. Our best room prices are always find on our website or by dropping us an email or phone call directly. We are very sorry to read that our sometime over-enthusiastic staff was too much. Our apologies Tessa. We will address this to our staff. In their defence (....) , they are eager...

Reviewed 18 October 2016 via mobile

We stayed here as part of a honeymoon trip (hotel no.11) The hotel is tucked down a little alley which was a little disconcerting but once we got in the door we were treated with lovely smiling faces, a lovely drink and a cold towel. The staff really are lovely, always asking if you need help knowing where to go...

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2Thank Ashley L
Heng S, Owner at One Up - Banana Hotel, responded to this review

Thank you so much Ashley for your wonderful review. So good to read everything went so smooth during your stay with us. Thank you and good travels onwards!.

Birmingham, United Kingdom
Reviewed 16 October 2016

the staff is very friendly, and knowledgeable. the lady at morning shift (sorry, forgot her name) was particularly friendly and very organized because she recorded down all guest request in a small note book so that none was forgotten. however, the hotel location is at a dead end junction of street 51. All tuk tuk driver i took didnt know...

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2Thank Starkiwi26
Heng S, Owner at One Up - Banana Hotel, responded to this review

Dear Starkiwi26, Thank you for your kind review "very friendly staff". Some tuk tuk drivers don't go in but most do when it is raining even though it is a dead end alley. It's a 150 meter walk to the hotel but if you call our hotel our staff will come and out and collect you and your luggage with...

Vimercate, Italy
Reviewed 12 October 2016

This place is the ideal choice for a mid-range accommodation in PP: our room (on the top of the building - go for it if you can, there's a nice terrace) was perfect, the staff is just amazing, you can't go wrong! Super recommended!

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3Thank stebaraz
Heng S, Owner at One Up - Banana Hotel, responded to this review

Hey stebaraz, We love the "Super recommended!"!! Thank you for the thumbs up for the Rooftop rooms number 12 and 13. They are our nicest rooms and definitively worth the few extra dollars to have your own rooftop garden outside the room. Perfect to enjoy a cocktail in a cool wind after a hot sightseeing day in a hectic City........

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Dry Cleaning
Official Description (provided by the hotel)
We have 14 great rooms, two with private balcony, and two on our beautiful rooftop. All our rooms feature: Mini Bar, Air Conditioning, In-room WiFi, 32" LCD TV, Kitchenette with fridge, Kettle Tea and coffee in room, Walk-in shower with hot water, Daily cleaning service, 24-hour security. ... more   less 

Additional Information about One Up - Banana Hotel

Address: Z9-132, Street 51 | BKK1, Phnom Penh 12000, Cambodia
Region: Cambodia > Phnom Penh
Price Range: RM143 - RM236 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — One Up - Banana Hotel 2.5*
Number of rooms: 13
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Questions & Answers

Here's what travellers have asked, with answers from One Up - Banana Hotel staff and other travellers.
4 questions
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Melbourne, Australia
over a year ago
San Francisco, California
Ponte Vedra, FL
9 months ago

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Questions? Get answers from One Up - Banana Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The penthouse has a roof top terrace which I don't think other guests may be aware of, so feels private”
 of 5 bubbles 196sallyw, 31 Oct 2016 | Read review
“Top floor is quiet and is great for relaxing.”
 of 5 bubbles 558laurences, 25 Sep 2016 | Read review
“Quiet hideaway from the bustle of Phnom Penh”
 of 5 bubbles ConcordMum, 20 Aug 2016 | Read review
“Roof top rooms can be quite hot relative to rooms on lower levels. Choose lower level rooms and you can still use the rooftop patio area.”
 of 5 bubbles robert3764, 3 Aug 2016 | Read review
“The largest room are #5 and 6 and 10 and 11 (possibility to add an extra single bed. There are also have two penthouse room.”
  • One Up Banana always welcome you with tailored welcome, when you first arrive, to Honey Mooners
  • Roof terrace
 of 5 bubbles maudinand, 14 Jul 2016 | Read review
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