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Diplomat Hotel and Business Center

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Diplomat Hotel and Business Center
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123 Reviews from our TripAdvisor Community

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Showing 62: English reviews
Bucharest, Romania
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 August 2016 via mobile

This hotel has large rooms, good views over the city. The breakfast is good and the staff it is ok. Unfourtenately they dont speak very well english, so it's relatively hard to understand them sometimes. It's clean and this is what it's matter most for me: good bed, good food, clean room.

Helpful?
Thank Constantin I
MenshovMikhail, Генеральный директор at Diplomat Hotel and Business Center, responded to this review

Dear Mr. Constantin, on behalf of the entire team of the Hotel let me thank you for your time and kind comments. I would like to inform you that while the current situation with English speaking staff presents a problem for a major number of Kazakhstani businesses, we constantly work on improving our staff's language skills. We are very glad... More 

New York City
Level Contributor
842 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 517 helpful votes
Reviewed 24 July 2016

The setting: You are a 20 minute and 1500-2750 tenge taxi ride from the airport. The hotel is directly across from Baiterek (tree of life) Tower, and a block from a nice mall called Keruen, which has a great supermarket for convenience. The exterior of the hotel has a 90’s feel. The lobby is not impressive, but there is a... More 

Helpful?
1 Thank Brooklynite_Abroad
MenshovMikhail, Генеральный директор at Diplomat Hotel and Business Center, responded to this review

Dear Guest! Let me thank you for your time and very detailed comments! We are glad that you enjoyed your staying at our Hotel and had a chance to evaluate the quality of our services. Let me inform you that, currently, we are conducting a full renovation of the hotel's facilities that is planned to be finished by the end... More 

Vienna, Austria
Level Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 23 July 2016 via mobile

Stayed on a business trip, hotel has high standards, clean efficient and good service. The restaursnt 7s expensive but good. Not much choice for a veggie but neither is there at local eateries. My room was comfortable, the view was the apartments next door. Liked my stay though and would recommend as a clean, no nonsense place to stay.

Helpful?
Thank Finnbar_Oooh
MenshovMikhail, Генеральный директор at Diplomat Hotel and Business Center, responded to this review

Dear Guest! On behalf of Diplomat Hotel & Business Center let me thank you for taking time and sharing your comments! I'd like to assure you that we constantly work on improving our services. We hope to see you again soon. Best wishes, Mikhail Menshov General Manager More 

Singapore, Singapore
Level Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 8 July 2016 via mobile

Great location right in the middle of Astana means everything is in walking distance. Wifi works well. But hotel rooms are already quite dated, and hotel staff seemed disinterested. Probably wouldn't stay again... There's probably better options

Helpful?
Thank Natejordon
MenshovMikhail, Генеральный директор at Diplomat Hotel and Business Center, responded to this review

Dear Guest! On behalf of Diplomat Hotel & Business Center let me thank you for your time and comments. I am sorry to hear that you weren't satisfied with the room you stayed in as well as with the quliaty of the service. Let me assure you that we work hard both on the hotel's renovation (which is expected to... More 

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Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 June 2016

Indeed, good location makes this hotel attractive, but it is not cheap amenity. Service is also not so distinguished, and being in business trip it is quite complicated to receive invoice for your company.

Helpful?
Thank Vit D
MenshovMikhail, Генеральный директор at Diplomat Hotel and Business Center, responded to this review

Dear Guest! On behalf of Diplomat Hotel & Business Center let me thank you for taking time and sharing your comments! I'd like to assure you that we constantly work on improving our services. We hope to see you again soon. Best wishes, Mikhail Menshov General Manager More 

Sundsvall
Level Contributor
81 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 16 June 2016

Very good location. As close to the Bayterek tower as you can get. Quick check-in. Rather spacious room (my with a somewhat dull view). Good sleeping quality. Key card did not work on day 2, but crew fixed it. Breakfast a bit dull but okey. Bored security guards without smiles.

Helpful?
Thank tretjak
MenshovMikhail, General Manager at Diplomat Hotel and Business Center, responded to this review

Dear Guest! On behalf of Diplomat Hotel & Business Center let me thank you for sharing your comments! I am sorry to hear that you felt a bit dull, however, we constantly work on broadening the range and improving the quality of our services! Let me express my hope to see you again soon. Best wishes, Mikhail Menshov More 

Poland
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 May 2016 via mobile

The rooms are spacy and cleaned every day. Breakfast is ok. The bathroom needs refreshment. Nice club o 21 floor. Lobby bar also ok. The location is very good - in the very center of the city. Overall - I would reccomend this hotel although do not expect spectacular conditions.

Helpful?
Thank lechprze
MenshovMikhail, Генеральный директор at Diplomat Hotel and Business Center, responded to this review

Dear Guest! Let me thank you for your time and comments! We will defintely take your opinion into account and enlarge our list of things-to-improve at Diplomat Hotel & Business Center! We are looking forward to seeing you again. Best regards, Mikhail Menshov More 

Level Contributor
6 reviews
Reviewed 19 May 2016

Good location in a new central area of Astana. Nice lobby area with lobby bar, average breakfast options. Rooms are spacious enough, while with signs of broken parts (in a bathroom), beds are good enough. WiFi internet operates with a breaks.

Helpful?
Thank Hombre D
MenshovMikhail, Генеральный директор at Diplomat Hotel and Business Center, responded to this review

Dear Guest! On behalf of Diplomat Hotel & Business Center let me thank you for taking time and sharing your comments! I'd like to assure you that we constantly work on improving our services and renovation of our premises. Thank you again. We hope to see you again soon. Best wishes, Mikhail Menshov More 

Budapest, Hungary
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 March 2016

The hotel located in the heart of Astana, at the Baiterek Tower. The staff was friendly and helpful. The room was not really warm, I think the windows could be better, and the air-conditioner is rather loud. If I wanted to sleep I had to switch it off, but in the morning it was a bit cold in the room.... More 

Helpful?
Thank Maria P
MenshovMikhail, Генеральный директор at Diplomat Hotel and Business Center, responded to this review

Dear Guest, Thank you very much for your kind comments about your stay with us. We highly appreciate your feedback on areas for improvement, and we will continue to strive for bringing the most valuable services. On behalf of the entire hospitality team of the Diplomat Hotel & Business Center, I would like to thank you for choosing our hotel... More 

Brussels, Belgium
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 February 2016

The hotel is welcoming and friendly. The rooms were clean, if a bit sparse of creature comforts for travelling business folks. The main downside was an inability to control the room temperature which was either very hot, or rather cold. Overall, could do with a make-over

Helpful?
Thank Dennis L
MenshovMikhail, General Manager at Diplomat Hotel and Business Center, responded to this review

Dear Guest, Thank you for your feedback on your stay with us. We highly appreciate your constructive feedback on areas for improvement, and we will continue to strive for bringing the most valuable services. On behalf of the entire hospitality team of the Diplomat Hotel & Business Center, I would like to thank you for choosing our hotel and we... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
Official Description (provided by the hotel)
Diplomat Hotel & Business Center in Astana is a First Class full service hotel with excellent location in the city center of the capital. Behind the rounded, modern façade the Diplomat Hotel & Business Center offers large, comfortable and stylish rooms and suites with warm colours and tall windows with panoramic views. Enjoy superb dining in El Gaucho Argentinian restaurant with carefully selected top class meat, grilled over open fire. On the 21st floor, you will find the DIP Lounge, where we offer an astonishing panoramic view of Astana and Japanese cuisine and selection of inspiring drinks from our Sky Bar. The Lobby Bar is open 24/7 and is the natural meeting venue in the city. Select something to eat from our rich menu or just have a drink and relax while watching the Baiterek Monument just in front of the hotel. When you feel for some recreation, you have free access to the Bali Spa with gym, pool, saunas and Hamam. In the Bali Spa we are proud to offer various treatments for your body and health with massage and beauty saloon, and refreshing healthy fresh juices from the Bali Spa Bar. The Diplomat Hotel & Business Center offers convenient Meeting & Event solutions. The Baiterek Ballroom is perfect for big banquets, congresses or exhibitions. For smaller meetings, we recommend our luxury and comfortable VIP rooms. Always in the Diplomat Hotel & Business Center: Free WiFi, Complimentary Breakfast, 24h Room Service, Laundry Service, Multi Lingual Staff. ... more   less 

Additional Information about Diplomat Hotel and Business Center

Address: 29/1, D. Kunayev Str., Astana 010000, Kazakhstan
Region: Kazakhstan > Akmola Province > Astana
Price Range: RM307 - RM747 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Diplomat Hotel and Business Center 4*
Number of rooms: 77
Reservation Options:
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Also Known As:
Diplomat Hotel Astana
Hotel Style:
#3 Spa Hotel in Astana
#5 Luxury Hotel in Astana
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Questions & Answers

Questions? Get answers from Diplomat Hotel and Business Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are often parties in the hotel. On higher floors you have less noise from these events.”
  • Rather large rooms
  • Room 607
  • Room 607 at 03.30 when we arrived
 of 5 bubbles MarcelTraveller, 17 Oct 2016 | Read review
“high floors facing the city tower”
 of 5 bubbles jchahar, 20 Sep 2016 | Read review
“Top floor with baytarek view”
 of 5 bubbles kiltmaker2, 23 Aug 2016 | Read review
“Nice view from upper floors”
 of 5 bubbles hombred778, 19 May 2016 | Read review
“Facing the Baiterek monument”
  • Looking out at the Baiterek monument
 of 5 bubbles dennisl346, 10 Feb 2016 | Read review
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