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Rixos President Astana Hotel

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Rixos President Astana Hotel
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301 Reviews from our TripAdvisor Community

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Showing 191: English reviews
Belgrade, Serbia
Reviewed 1 week ago

Perfect service without any remarks. Everything according to description! Perfect bed, delicious breakfast. Kindness of all people. Quietness. High speed internet. Perfect heating. Bathroom from dreams. Best recommendation!

Review collected in partnership with this hotel
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Helpful?
Thank UROS N
Tansel_Tercan, General Manager at Rixos President Astana Hotel, responded to this review

Dear Mr. UROS N, Thank you for taking the time to share your experience with us. It fills us with great joy to know that you had a great experience whilst you were staying with us. We pride ourselves on our personalized service, so it is always brilliant to read such wonderful comments about my team and our service. I...

Boston, Massachusetts
Reviewed 2 weeks ago

Stayed in different hotels in Astana. Rixos is one of the best. Pro: good swimming pool; great massage (balinese); good breakfast choice; good wi-fi. It seems that spa and swimming pool also used by outside locals with kids.

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Helpful?
1Thank astro5888
Tansel_Tercan, General Manager at Rixos President Astana Hotel, responded to this review

Dear Guest (astro5888), Thank you for choosing Rixos Hotel for your recent stay in Astana and for taking a moment to share your experience. I am pleased to hear that you enjoyed the breakfast, spa facilities, and the wi-fi service. I will be certain to share this fantastic review with the whole of the team. Thank you once again for...

Bangkok, Thailand
Reviewed 3 weeks ago via mobile

Having a comfortable room is one thing, And having polite staff is another. These two factors combined are what this hotel is (Plus the parrots)! The President of Kazakhstan really knows how to train his staff. I stayed at the Peninsula in Bangkok before and I must say that their politeness wasn't from the heart. Here, The staff were helpful...

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Helpful?
Thank Aiyaphol K
Tansel_Tercan, General Manager at Rixos President Astana Hotel, responded to this review

Dear Aiyaphol K, Thank you for your kind words and thoughtful review. We're honored to have welcomed you to Rixos President Astana Hotel, and delighted to hear you enjoyed your stay and your dining experiences here. I must thank you for taking the time to personally commend the staff, who made your stay here a memorable, satisfying one. I will...

New York City, New York
Reviewed 14 December 2016

I spend 2 nights at this hotel and found it to be ok for the price being charged, the rooms are clean and the design is interesting yet at the same time the staff really need to learn how to operate and provide service, it actually took me 25 minutes to check out I would prefer a brand name hotel...

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Helpful?
Thank brucegurfein
Tansel_Tercan, General Manager at Rixos President Astana Hotel, responded to this review

Dear Guest (brucegurfein), Thank you for taking the time to write a review. I am glad that you enjoyed our rooms and found the design interesting. However we regret that the checkout process took longer than expected. We appreciate your comment and will share these with our reception team so that we can continue to improve our services. We do...

Reviewed 17 November 2016 via mobile

Central and food service, ideally located for business trip. Helpful staff, good spa and swimming pool , nice Irish pub. Rooms are a bit old but overall it is a very good value for money and seems to be the preferred hotel for anyone visiting on business

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Helpful?
Thank Mariya G
Tansel_Tercan, Генеральный директор at Rixos President Astana Hotel, responded to this review

Dear Mariya G, Thank you so much for your kind feedback which is genuinely appreciated as we use this to review what improvements we can make to our product and service. I'm happy to know you had a great stay that you enjoyed most of your time at our hotel. We do pride ourselves on our service here and we...

London, United Kingdom
Reviewed 17 November 2016 via mobile

Typical business hotel... with the exception of parrots in a lobby lounge. :) Excellent breakfast, good size rooms, complimentary spa and swimming pool. Very helpful reception staff and location walking distance to Baiterek Tower, Khan Shatyr and the Presidential Palace.

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Helpful?
Thank Anita_w
Tansel_Tercan, Генеральный директор at Rixos President Astana Hotel, responded to this review

Dear Anita_w, Thank you for sharing your kind review of your recent stay at Rixos President Hotel Astana! I am so glad to hear about your great stay, from the convenience to location of the hotel to the detail about hotel facilities. We do pride ourselves on our service here and that you found my staff incredibly friendly and helpful!...

Coventry, United Kingdom
Reviewed 15 November 2016 via mobile

The Rixos is a top quality hotel in the centre of Astana. Pretty much half way down the central park between the Bayterek Tower and the Khan Shatyr complex. The Irish Bar is open 24/7, although can be a little smoky for those used to a smoking ban. The sauna and pool were excellent, and the staff everywhere look after...

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Helpful?
Thank Thomas B
Tansel_Tercan, Генеральный директор at Rixos President Astana Hotel, responded to this review

Dear Thomas B, Thank you for sharing your amazing review about your recent stay at Rixos President Hotel Astana! It brings us great joy to hear about your wonderful experience during your trip to Astana. Our staff is so dedicated in providing personalized touches and warmth through our service and I am so happy that you were able to experience...

Reviewed 8 November 2016

This is a beautifully appointed property with excellent service. I enjoyed my stay here -- in particular, room service and the dining options were superb. I also thought that the amenities and the furnishings were superior to other hotels I have stayed at in Eurasia and Kazakhstan. Clearly geared towards high-end travelers and those used to western amenities. Easy walk...

Review collected in partnership with this hotel
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Helpful?
Thank Ray L
Tansel_Tercan, Генеральный директор at Rixos President Astana Hotel, responded to this review

Dear Ray L, Thank you so much for such a lovely review, it is most rewarding to hear your remarks and I assure you they will be passed on to all the employees. I was very happy to read that you enjoyed your stay with us and enjoyed the facilities, location and of course the level of service at Rixos...

Sheffield, United Kingdom
Reviewed 8 November 2016

Just got back from staying at the Rixos & loved the hotel, the staff were friendly & helpful. The breakfast had everything anyone could possibly want & the other meals in the hotel were very enjoyable.The room was very comfortable & impressed with the free wifi & phone calls. The one problem we had was I a function for the...

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Helpful?
Thank judihod
Tansel_Tercan, Генеральный директор at Rixos President Astana Hotel, responded to this review

Dear judihod, Thank you for your wonderful feedback of your recent stay at Rixos President Hotel Astana. I am pleased to hear that you enjoyed the food you had while staying with us and that you found our service impeccable. I will be certain to share this fantastic review with the whole of the team. Once again, thank you for...

Luanda
Reviewed 8 November 2016

Didn't actually stay here. Had arrived in Astana from an overnight train and needed to be at airport for midnight. Hotel were quite happy for us to hang around their lobby in the evening. We of course used the Irish bar facilities. Although the veal soup had gristly bones and the beer was £8/pint!

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Helpful?
Thank Mike W
Tansel_Tercan, Генеральный директор at Rixos President Astana Hotel, responded to this review

Dear Mike W, Thank you very much for your wonderful review about your recent visit at Rixos President Hotel Astana. I'm happy to know you had a great time and that you enjoyed our public areas. I am thrilled to hear such wonderful feedbacks regarding my staff and rest assures that I will pass your lovely comments on to my...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Babysitting
Official Description (provided by the hotel)
Rixos President Astana combines the peak of comfort and luxury in Astana. Classically inspired yet fresh and eco-friendly, this luxury hotel's accommodation options are among the city's most spacious. Of the 184 guest units, including 4 Junior Suites, 2 Premium Suites, 12 Presidential Suites and 2 Royal Suites, the most spacious accommodation in Astana, all are offering magnificent view of the city. In-room facilities are geared to the needs of international business travelers. Rixos President Astana blends local tastes and world cuisines with style and luxury. Destined to be among the city's hottest see-and-be-seen destinations, Rixos President Astana features lifestyle restaurants with the finest dining and nightlife in Astana. Our international and globally experienced Food & Beverage Team provides the best and most authentic culinary experiences. Located in the heart of Astana, Rixos Wellness & SPA is city's most luxurious retreat. A place to unwind, restore and invigorate the body and mind. Surrounded by gentle interiors, advanced fitness equipment, an expansive swimming pool, steam room, sumptuous treatment areas, it brings relaxation, wellness and fitness to the core. The Spa features relaxing treatment rooms as well as the sensual bathing retreats Hamam, which allows fully immerse in exotic Turkish ritual ambience. Relaxation lounge is the ideal place to have a rest between appointments. The Spa offers an extensive range of treatments, including different types of massage, facials and body treatments. Rixos President Astana offers over 1,000 square meters of functional space, including seven meeting and event facilities to host official receptions, conferences, business and private meetings and banquets. Choose from our many distinguished venues, and our attentive staff will organize, oversee and deliver every last detail of your event, conference or special occasion. Discover flexible spaces that adapt perfectly to your meeting purpose. ... more   less 

Additional Information about Rixos President Astana Hotel

Address: Kunayeva St., 7, Astana 010000, Kazakhstan
Region: Kazakhstan > Akmola Province > Astana
Price Range: RM566 - RM2,563 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Rixos President Astana Hotel 5*
Number of rooms: 184
Reservation Options:
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Also Known As:
Rixos President Astana
Hotel Style:
#1 Business Hotel in Astana
#1 Spa Hotel in Astana
#2 Luxury Hotel in Astana
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Questions & Answers

Here's what travellers have asked, with answers from Rixos President Astana Hotel staff and other travellers.
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Questions? Get answers from Rixos President Astana Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lower level rooms”
 of 5 bubbles Yazaksami, 9 Sep 2016 | Read review
“South-side rooms have greater view”
 of 5 bubbles 326vitd, 29 Jun 2016 | Read review
“Try to get a room up to the 3rd floor for the view.”
 of 5 bubbles L2_R3, 26 May 2016 | Read review
“All rooms similar”
 of 5 bubbles jamesbZ5639EF, 17 Apr 2016 | Read review
“Just ask for what you want. My room had terrific views over the green line, Astana's Central Park.”
 of 5 bubbles DunxEnright, 1 Mar 2016 | Read review
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