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Kempinski Hotel Khan Palace

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468 Reviews from our TripAdvisor Community

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Showing 347: English reviews
London, United Kingdom
Reviewed 15 June 2016

A first class hotel and well organised. From the moment you arrive the receptionists are very efficient and offer a professional and courteous service. As an international hotel you feel that everything will work and it did! The rooms are excellent in their facilities and very well furnished. The restaurant is superb. Very reasonable for the price.

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Helpful?
3Thank Bob M
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Bob M, Thank you for taking the time to share your recent experience at Kempinski Hotel Khan Palace. Your kind words regarding our staff and property have brightened up our day, as it is our mission to ensure a comfortable and pleasant stay for all our guest. We will make sure to pass on the positive feedback as we...

Cancun, Mexico
Reviewed 15 June 2016 via mobile

This is an excellent hotel in Ulaanbaatar Had a junior suite that is clean and elegant .. Breakfast is excellent and both the Mongolian restaurant on the first floor and the Japanese on the second are really good. The staff is very helpful and the general English knowledge is better than the Mongolian standard. As positives I would like to...

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Helpful?
4Thank oaxaca2
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear oaxaca2, Thank you for contributing such kind feedback on your stay at Kempinski Ulaanbaatar. We are thrilled to have you stayed with us and are overjoyed to hear that you had such a wonderful experience and our staff were accommodating. We pride ourselves on providing beautiful, clean rooms paired with unparalleled customer service for a memorable stay. Rest assured,...

Almaty
Reviewed 10 June 2016 via mobile

For sure one of the best place to stay in U-B since local market of hotels is far from being well developed. Those who travel here will understand me. They keep service standards, staff is well trained and friendly. Price is reasonable for Kempinsky though quite expensive in U-B around 170$/night for deluxe room. Room is clean, no dust, vacuum...

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Helpful?
2Thank Anara D
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Anara D, Thank you for taking the time to share your impressions on your recent stay. We are delighted to read that you had a wonderful experience overall. However; we sincerely do apologize for the disappointment you have experienced with our Spa. Rest assured that your comments will be shared with our relevant manager. Once again, thank you for...

Rio de Janeiro, RJ
Reviewed 7 June 2016

After 22 hours on the train from Chita, Russia, through Ulan Ude In the Buryat Republic, arrived in Ulan Baataar old Center of town to be greeted by smiling staff speaking English. We were showed to spacious rooms (king size beds) efficient wi-fi, comfortable furniture including TV (CNN, BLOOMBERG, Fox TV,news). The bathroom with excellent shower, a deep bathtub with...

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Helpful?
3Thank Leona F
Frank_Prasmo, General Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Leona F, Thank you very much for your recent stay at our Kempinski Hotel Khan Palace. We really appreciate you taking the time to send valuable comments about your stay at our hotel, especially for mentioning our great customer service and our Breakfast. Our team takes great pride in offering our guests inspiring stays. We look forward to welcoming...

Tobyhanna, Pennsylvania
Reviewed 21 May 2016

wonderful experience: comfy king beds with lovely cotton sheets; junior suites have sofa and office desk with 110v power strips - very handy with multiple devices these days... cable tv and free high speed internet. bathroom: all amenities with separate stall shower...breakfast wonderful with many choices - almost like a luncheon: fish dishes as well as omelet bar, cereal /...

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Helpful?
1Thank AngelaAlaska
Frank_Prasmo, General Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Angela Alaska, Thank you for your kind feed back after your recent stay at our Kempinski Hotel Khan Palace. We are delighted to hear that our team is doing a good Job and hope to have you with us soon again! Sunny greetings from Mongolia, your to Family on behalf of the Kempinski Hotel Khan Palace team. Yours in...

Thessaloniki
Reviewed 8 May 2016

although the hotel is not centrally located and that can be ab issue after dark in UB their customer service is really top notch . They arranged any transportation we needed as well provide us with accurate information about what to see and where .Breakfast tasty and reach and fb service prompt and friendly . On the negative site Lobby...

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Helpful?
1Thank HarisThes
Frank_Prasmo, General Manager at Kempinski Hotel Khan Palace, responded to this review

Dear HarisThes, Thank you very much for staying at the Kempinski Hotel Khan Palace. It is pleasure to hear that our service was satisfactory and I will share your feedback and comments to all our team members as a way to motivate our team to strive even harder in serving our guests. We will look into new ways to improve...

London, United Kingdom
Reviewed 6 May 2016

This is my second review in four years. Frank Prasmo, the General. Manager makes you feel as though you come back home. I went to the newly opened Shangri La hotel, actually the first day after it opened. .It Resembles " a dschungel atmosphere ", large conventions make it the usual city hotel, with little if any personal services. The...

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Helpful?
1Thank LondonWolfeee
Frank_Prasmo, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear LondonWolfeee, Thank you very much for your nice comments and your loyalty is well appreciated. Its is great to hear that you had a memorable stay with us and thank you for praising our service. We invest a lot of time in effort to train our team to ensure the highest level of personalized service. We are looking forward...

Reviewed 2 May 2016 via mobile

Nice hotel in an underwhelming Russian style building. However, service is solid, breakfast is very good and rooms are clean and comfortable. A nice place close to the Ulan Bator action but a bit of an oasis at the same time. Overall a good stay in an interesting town!

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Helpful?
2Thank Richard K
Frank_Prasmo, General Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Richard K, Thank you very much for your recent stay with us and taking time to writea wonderful review. We are very pleased to hear that our breakfast had made a good impression on you and glad to hear that overall you are pleased. We look forward to welcoming you back in the near future to the Kempinski Hotel...

Chicago, Illinois
Reviewed 28 April 2016

Our first visit to Mongolia could not have been nicer mainly because of our stay at Kempinski Hotel Khan Palace. The hotel and restaurant staff went above and beyond to make us feel welcome while also taking care of our needs and requests. Thank you so much!!! We will miss all of your smiling faces.

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Helpful?
1Thank rat19
Frank_Prasmo, General Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Rat19, We are very much glad that your first time visit Mongolia was wonderful and our hotel was part of your fantastic trip. It is always great to hear encouraging reviews from valued guests. We are looking very much forward to welcoming you again at our Kempinski Hotel Khan Palace. Yours in Hospitality Bayaraa ( Front Office Manager)

Pompano Beach, Florida
Reviewed 24 April 2016 via mobile

Had planned to stay at Shangri La but found the Kempinski was much closer to the venue for my meetings so I made the switch... Glad for the choice..wonderful service all the way from check-in to housekeeping. Enjoyed an incredible breakfast buffet that was included. Eggs Benedict Mongolian style made to order, soft please with extra sauce. Both the Mongolian...

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Helpful?
3Thank Bob h
Frank_Prasmo, General Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Bob.H, Thank you very much for staying with us Kempinski Hotel Khan Palace. We are very much glad that your choice was satisfactory and enjoyed your stay with us. We are very proud of our breakfast here at the Kempinski, they have built a reputation of excellence through their hard work and dedication to guest satisfaction. Your kind comments...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Conference Facilities
Official Description (provided by the hotel)
Kempinski Hotel Khan Palace, Ulaanbaatar combines European standard and attention to detail with Mongolian hospitality. This luxury hotel, with 99 rooms and suites, is located in the heart of the city's metropolis District. The hotel offers direct access to the Chinggis Khaan Square at city center and sits close to major shopping malls, embassies and commercial districts. Its inimitable blend of luxury, personal attention, sincerity and warmth gives you the opportunity to operate at your own pace and in your own space, regardless of whether you are attending to important business trip or on a well-deserved vacation; planning your dream wedding or organising a conference. Rooms & Suites includes all the modern amnesties required for the travelling guest well as unique amnesties namely; Latest Air purifier & humidifier, individually adjustable climate controller, free mobile phone, I pad rental, Large working desk with ergonomic chair. Also Kempinski Hotel Khan Palace, buffet breakfast is rated has the best in the town by the guests. ... more   less 

Additional Information about Kempinski Hotel Khan Palace

Address: East Cross Road, Peace Avenue | Bayanzurkh District, Ulaanbaatar, Mongolia
Region: Mongolia > Ulaanbaatar
Price Range: RM561 - RM866 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Khan Palace 5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Kempinski Hotel Ulaanbaatar
Kempinski Hotel Khan Palace Mongolia/Ulaanbaatar
Hotel Style:
#1 Luxury Hotel in Ulaanbaatar
#1 Business Hotel in Ulaanbaatar
#1 Spa Hotel in Ulaanbaatar
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“avoid connected rooms - soundproof is poor”
kopilashvili, 28 Apr 2017 | Read review
“I like the rooms and suites facing the front of the hotel, high floor rooms in summer, middle floor rooms in winter”
, 28 Apr 2017 | Read review
“The rooms on the 5th floor and above are quiet.”
F8342TDamandas, 1 Jan 2017 | Read review
“Centrally located, good for business visit .”
sureshb456, 23 Dec 2016 | Read review
“6 or 7th floor facing the front are my favorite rooms in winter, 9th floor in the summer. Suites are very spacious...”
, 21 Nov 2016 | Read review
5 of 5