Guide Hotel
9/3, University Street, Ulaanbaatar 14201 Mongolia
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Avg. RMÂ 207 /night, 1/18 - 1/19
RMÂ 207
per night
RMÂ 207
per night
RMÂ 207
per night
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About
#11 of 68 hotels in Ulaanbaatar
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Guide Hotel is an excellent choice for travellers visiting Ulaanbaatar, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.
Guest rooms offer amenities such as a desk, a mosquito net, and a seating area, and guests can go online with free wifi offered by the hotel.
Guide Hotel features 24 hour front desk, room service, and baggage storage, to help make your stay more enjoyable. The property also boasts free breakfast. If you are driving to Guide Hotel, free parking is available.
Given the close proximity of popular landmarks, such as Migjid Janraisig Sum (0.2 mi) and Gandantegchenling Monastery (1.2 mi), guests of Guide Hotel can easily experience some of Ulaanbaatar's most well known attractions.
While in Ulaanbaatar be sure to experience local schnitzel favourites at Cafe Austria.
If you are interested in exploring Ulaanbaatar, check out an architectural building, such as Ulaanbaatar Central Post Office.
Enjoy your stay in Ulaanbaatar!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Billiards
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Meeting rooms
Secured parking
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Special diet menus
Baggage storage
Currency exchange
Mosquito net
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Room features
Desk
Housekeeping
Room service
Safe
Seating area
Telephone
Bath / shower
Complimentary toiletries
Wake-up service / alarm clock
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Charming
Family
Languages Spoken
English, French, Polish
Location
9/3, University Street, Ulaanbaatar 14201 Mongolia
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 80 out of 100
80
Buyant Uhaa Airport
14.7 km•
See all flights
Car Hire
15 Restaurants
within 0.5 kilometers
3 Attractions
within 0.5 kilometers
Reviews
Traveller rating
- 25
- 36
- 8
- 2
- 0
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Detailed Reviews
It's an ok place, it's clean, bathroom all works fine, and in a great location for the centre of town. Its a bit past it's prime, it has a kind of retro soviet feel to it which is actually kind of fun in an odd way. Our tour started here.
The staff are very friendly and helpful. It's not bad at all, it's just a bit dated.
The staff are very friendly and helpful. It's not bad at all, it's just a bit dated.
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Date of stay: September 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guide hotel is basic but very clean, generally has hot water for showers. Reception staff have limited English, are friendly and help as much as they can. There is a bank to exchange money and a supermarket easily accessible in the next street. Hotel is quiet. Breakfast is good. I would stay there again.
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Date of stay: June 2016Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Odgarav B, Manager at Guide Hotel
Responded 28 Jun 2016
Dear Guest, Thank you for staying with us & sharing your thoughts. It seems like you stayed here during hot water limitation due to annual city maintenance. Now it's finished and we have hot water all the time. Unfortunately I can't see your name but thank you so much again. Please do come back as you said :) Kind regards, Odgarav
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a straightforward hotel that is nevertheless very clean and well appointed where it matters. Bedding is crisp and comfortable, bathrooms have all that one wants and the staff are responsive, friendly and helpful. Breakfasts are a decent buffet. Overall I was pleased, felt very safe and found the proximity to the city center very convenient.
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Date of stay: July 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guide Hotel is a great hotel with convenient location. Staff are very helpful with smile :) Rooms are clean with strong wi-fi.
In case of any questions, they tried their best to render assistance to you.
Their professional attitude has given us confidence and comfort.
I would like to give my heartfelt gratitude to Manager Ogi, front desk staff, driver, and other staff who helped us a lot and gave us an unforgettable memory in Mongolia.
If i travel to Mongolia again, Guide Hotel will be my first priority. ^_^
By Jonathan from Hong Kong :)
In case of any questions, they tried their best to render assistance to you.
Their professional attitude has given us confidence and comfort.
I would like to give my heartfelt gratitude to Manager Ogi, front desk staff, driver, and other staff who helped us a lot and gave us an unforgettable memory in Mongolia.
If i travel to Mongolia again, Guide Hotel will be my first priority. ^_^
By Jonathan from Hong Kong :)
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Date of stay: August 2017Trip type: Travelled with friends
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Odgarav B, Manager at Guide Hotel
Responded 28 Aug 2017
Dear Jonathan, Thank you so much guys :)) You stayed here quite long that you were like member of our family. We were all glad helping you guys. You guys are so sweet,you know that? :)) Anyway we will be more than happy to welcome you back here in our Guide hotel. Thanks again.. Send our regards to Yee :) Kind regards, Ogi Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I'm giving it three stars by a Western standard but for UB its surely a 4 star hotel. Its tucked away on a hidden road behind a high street, you enter through an archway in the block of buildings off that main street (Taga Toiruu), across from Namaste Restaurant, and its immediately on your left once you're through the passage way. Staff spoke very workable English and were honest and helpful. The room I had was as per the title. Very very clean, a rock hard bed as per the Chinese standard (which I like), and a much nicer bathroom than I expected based on the location. A number of grocery stores, pharmacies, shops, and pubs are all within 1-3 blocks away. Try the Kings Crown Pub on Surguuli Street, just half a block away, when you get tired of Mongolian or Korean food. Downtown, Sukbaatar Square and the main shopping street are a 10-minute walk.
It comes with breakfast, and the staff offered to make me a takeaway bag when I told them I had a 5AM taxi booked. Very helpful indeed. No issues at checkout or with safety. Would stay here again.
It comes with breakfast, and the staff offered to make me a takeaway bag when I told them I had a 5AM taxi booked. Very helpful indeed. No issues at checkout or with safety. Would stay here again.
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Date of stay: September 2015Trip type: Travelled with friends
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Odgarav B, Manager at Guide Hotel
Responded 16 Nov 2015
Dear Scott B, Thank you for sharing your experience and giving feedback for the future guests. Right now we are doing "Guide" Hotel board to facilitate the access to the hotel/ of course we will place it if we can obtain the permission/. I hope it would be very helpful for our guests. Thanks again! Kind regards, Odgarav
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tucked away in a not very prepossessing location this hotel is supposed to be only ten years old. The Mongolian staff spoke no English and whilst friendly were clearly very inexperienced and untrained. The door to the first room we were given didn't seem to open or close properly, some lights didn't work. We'd still have been left there with a shrug and a smile of the owner's French husband hadn't taken charge. Everything worked ok in our final room but it wasn't exactly the cleanest. No airconditioning either, no lift. Breakfast was delicious (French husband is the chef).
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Date of stay: June 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed at the Guide Hotel for 3 nights in total to join a group of travellers booked on a Intrepid Travel trip. I arrived a day in advance of the group first meeting and tried to book an extra night/room at the Guide Hotel. Unfortunately the hotel had no availability due to me leaving it too late to reserve.
I searched on booking.com for a room near to the Guide Hotel, booked and printed off confirmation of my booking and map for taxi driver. I arrived in Mongolia at 6am, after 3 flights, to discover my luggage was lost. The next incident was being stuck with a taxi driver and his friend trying to find the Titem Hotel, which it turned out does not exist.
A very long story short.
With no luggage and no hotel room I thought it best to report to the Guide Hotel a day earlier before the tour started. The staff where very concerned, I was somewhat stressed at this stage. The staff spent over an hour helping try to call the booking number with no luck. They also called our tour guide and various to help locate my lost luggage. Followed by call around various hotels helping to find me somewhere to stay for the night. Whilst all this was taking place I was offered breakfast. I declined, however a member of staff bought me a coffee, fruit and cakes from the breakfast room. Even though I was not staying the night they went out of their way to help me. I continued to witness their customer care and high standard of quality. They all showed pride and care in their roles. Truly top class people who go way above the call of duty to assist visitors to the hotel/Mongolia. All staff were wonderful and I would like to use this opportunity to pass on my appreciation and thanks for all their help. In particular thanks to Odgarav and Khaliun, who made what started to be a bad trip, to welcoming me to their beautiful country.
In addition to the above. The hotel is located reasonably near in walking distance to the Chinggis square. Offers good food but also local to alternative good food spots. Is clean, tidy and has affordable rates. All this with extremely helpful and friendly staff. Excellent stay! Thanks again to the wonderful two ladies when I first arrived, and to all staff who continued to provide excellent service.
I searched on booking.com for a room near to the Guide Hotel, booked and printed off confirmation of my booking and map for taxi driver. I arrived in Mongolia at 6am, after 3 flights, to discover my luggage was lost. The next incident was being stuck with a taxi driver and his friend trying to find the Titem Hotel, which it turned out does not exist.
A very long story short.
With no luggage and no hotel room I thought it best to report to the Guide Hotel a day earlier before the tour started. The staff where very concerned, I was somewhat stressed at this stage. The staff spent over an hour helping try to call the booking number with no luck. They also called our tour guide and various to help locate my lost luggage. Followed by call around various hotels helping to find me somewhere to stay for the night. Whilst all this was taking place I was offered breakfast. I declined, however a member of staff bought me a coffee, fruit and cakes from the breakfast room. Even though I was not staying the night they went out of their way to help me. I continued to witness their customer care and high standard of quality. They all showed pride and care in their roles. Truly top class people who go way above the call of duty to assist visitors to the hotel/Mongolia. All staff were wonderful and I would like to use this opportunity to pass on my appreciation and thanks for all their help. In particular thanks to Odgarav and Khaliun, who made what started to be a bad trip, to welcoming me to their beautiful country.
In addition to the above. The hotel is located reasonably near in walking distance to the Chinggis square. Offers good food but also local to alternative good food spots. Is clean, tidy and has affordable rates. All this with extremely helpful and friendly staff. Excellent stay! Thanks again to the wonderful two ladies when I first arrived, and to all staff who continued to provide excellent service.
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Date of stay: August 2017Trip type: Travelled as a couple
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is my first time in Mongolia and I am grateful for previous reviews of this hotel. It is very clean, management is very friendly, and the restaurant is good. There are improvements being made to the exterior and the rooms are in very good condition. No complaints except the low clearance on the entry door (banged my head twice). Shouldn't be a problem for people under 6'4", but 6'5" beware!
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Date of stay: June 2017Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Odgarav B, Manager at Guide Hotel
Responded 26 Jul 2017
Dear Colton, I would like to thank you again for coming back to our hotel and for staying very long time with us :)) Next time you should come for travelling not for business... Anyway it was great having you here. Thanks again. Please,contact me if you want to come back :) Kind regards, Ogi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I agree that I don't know why this is only 2 star hotel! The hotel is in great position, but quiet, it only took us 15 minutes to walk to Ghinggis square and the fantastic Blue sky tower, 20 mins walk to the Beatles square, 5 minutes walk to a large shopping mall and the Modern Nomads restuarant which is well worth trying for good local and western type food....There are so many restaurants around selling every type of cuisine you could ask for as well as small shops...The Staff do have limited English but the Manager is fantastic and speaks very good English, she was so helpful and either came or was on the phone to help us any time day or night.. the breakfast was limited but the staff cooked extra eggs for us and we were very satisfied with the freshness and quality, the room was large and very warm and had TV good shower and was kept very clean, The beds were comfortable, there is a fridge in the room, we stayed here twice and would highly recommend Guide hotel.
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Date of stay: October 2016Trip type: Travelled with friends
Cleanliness
Service
Sleep Quality
Room Tip:Â ask for 1st floor as there are no elevators
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Odgarav B, Manager at Guide Hotel
Responded 26 Jul 2017
Dear Michelle D, We apologize for late response but we have to thank you for all your praises :))) We are very grateful that you enjoyed your stay here with us. The good customer experience and hearing them from guests is all we need to work better and harder. Thank you for giving us good motivation. About the language, we are working on it :) Hopefully to see you again :)) Kind regards, Ogi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a great time at the Guide Hotel. As others have commented, the front desk staff is not very proficient at English, but they try very hard and I had no trouble communicating my needs. Ogi, the manager, speaks great English and was amazing. She got a space heater delivered to my room one cold night because the central heating had yet to be turned on (have to wait for October). And she cleared up a billing issue that arose when the cashier said the credit card reader had not accepted my card, when it had, and I ended up paying in cash as well -- she got the credit card charge reversed, keeping my apprised over email as to the status of the progress. Really wonderful.
Breakfast was actually quite good. And the place is very quiet. I had hot water the entire time I was there and several TV channels in English. The inside of the rooms is quite nice. The only downside is that the hotel doesn't look very pleasant from outside and it is kind of hidden behind other buildings, but that didn't bother me.
There is an amazing Indian restaurant across the street.
I would definitely recommend the hotel to others.
Breakfast was actually quite good. And the place is very quiet. I had hot water the entire time I was there and several TV channels in English. The inside of the rooms is quite nice. The only downside is that the hotel doesn't look very pleasant from outside and it is kind of hidden behind other buildings, but that didn't bother me.
There is an amazing Indian restaurant across the street.
I would definitely recommend the hotel to others.
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Date of stay: September 2016Trip type: Travelled solo
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Rosisan,
Thank you for your interest in our hotel. If book directly by email or our website it's $60 per night including buffet breakfast.
Yes,we can arrange airport pick up which costs $25 during working hours/9am to 6pm/ and $35 for non working hours. If you have any other question or inquiries,please feel free to contact us through info@guide-hotel.mn. We will be glad to assist you.
Kind regards,
Odgarav
Manager
Dear Melijwarren,
Thank you for contacting us. Yes,of course. We have a room with 2 separate beds. Please check your email, I have just sent an email.
Kind regards,
Odgarav
Manager
Dear Mr.Darussalam,
Thank you for your interest in our hotel. Yes, we do provide airport pick up for extra charge. It costs $25.
Kind regards,
Odgarav
Hotel manager
PRICE RANGE
RMÂ 248 - RMÂ 248 (Based on Average Rates for a Standard Room)
LOCATION
MongoliaUlaanbaatar
NUMBER OF ROOMS
30
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Guide Hotel
Which popular attractions are close to Guide Hotel?
Nearby attractions include Migjid Janraisig Sum (0.3 km) and Dashchoilin Monastery (0.2 km).
What are some of the property amenities at Guide Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Guide Hotel?
Top room amenities include a desk, a mosquito net, and a seating area.
What food & drink options are available at Guide Hotel?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Guide Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Guide Hotel?
Conveniently located restaurants include Modern Nomads, Asiana Central Restaurant, and Torres Spanish & Mexican Cuisine.
Does Guide Hotel have airport transportation?
Yes, Guide Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Guide Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Guide Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Guide Hotel?
The staff speaks multiple languages, including English, French, and Polish.
Are there any historical sites close to Guide Hotel?
Many travellers enjoy visiting Gandantegchenling Monastery (1.9 km) and The Project for Rehabilitation of Railway Facilities (2.4 km).