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Islamabad Serena Hotel

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Islamabad Serena Hotel
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527 Reviews from our TripAdvisor Community

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Showing 482: English reviews
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Hong Kong, China
Reviewed yesterday NEWvia mobile

Don't get me wrong, the hotel is fine. Rooms are small and a bit tired - some stains on the sofa and carpet, but comfortable bed and very decent shower. The buffet breakfast is good and so is the grill restaurant outside. Security is also good, based on what I've seen in other places.

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Helpful?
Thank ckatsuya
Reviewed 2 days ago NEWvia mobile

Recently stayed at this hotel and from the minute I entered the room it was disappointing. Towels seemed to be in short supply. Water bottles were rationed. We were served frozen lamb shank at the restaurant. Bakery cafe served horrible nachos. Price was one of the most expensive compared to the service standards. I had to wait +4 hours to...

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Thank RehanUK
Karachi, Pakistan
Reviewed 4 days ago NEWvia mobile

Ate there with some friends. Most of the items we ordered were good but not fantastic. Serving sizes were very large and we couldn't end up finishing our food. Pricing was not cheap for that cuisine as it really didn't have the culinary excellence of fine dining. I would hesitate to eat there again simply because there are better options...

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Helpful?
Thank nchammmer
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the comments following your dinner at our Al Maghreb restaurant. I have read your comments with great concern and be assured that they will be conveyed to our restaurant's Chef and to the Food & Beverage Director for their review and action. We are looking forward to welcoming you and your friends...

Cambridge, Massachusetts, United States
Reviewed 6 days ago NEW

Hard to find a truly international standard hotel in Pakistan. This one is better than many abroad as well. The management has thought of every single detail and made it perfect. It felt calm and high quality all along.

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Helpful?
Thank Mariam C
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for your kind comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you enjoyed to the fullest the hotel's facilities and its quality service. We are looking forward to welcoming you back soon to " your home away from home". With warmest regards, Michel...

London, United Kingdom
Reviewed 1 week ago via mobile

Always stay at Serena Hotel when I'm in Pakistan. I believe this is the only 5* hotel in the country and this is shown in the customer service and hotel quality. Very clean rooms and modern room. Excellent restaurants that offer a range of cuisines but above all, excellent customer service from all the staff

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Helpful?
Thank AES09
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the kind comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you enjoyed to the fullest the hotel facilities, the selection of Food & Beverage outlets and the quality service. We are looking forward to welcoming you back soon to "your home away...

Oslo, Norway
Reviewed 1 week ago via mobile

Beatiful hotel with excellent service and very service-minded staff. The hotel is very spacious with beatiful lobby and garden. Enjoyed the swimmingpool and gym. The room is well equiped and the bed is very good

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Helpful?
Thank annegC5156NH
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the kind comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you enjoyed your stay to the fullest and your comments on the hotel's facilities and quality service are very much appreciated. We are looking forward to welcoming you back soon to "your...

Reviewed 2 weeks ago via mobile

I happen to visit Baradari resturant at Serena Hotel in islamabad and I must say what an amazing resturant it is. The staff there was very friendly and professional especially Manager Shams and one of the host from chitral serving us there truly set an example of hospitality. If you happen to be in islamabad it's a must visit. Thanks

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Helpful?
Thank naxeeya a
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for your warm comments following your visit to our Baradari restaurant. The associates and I were delighted to read that you had a wonderful experience while dining at this outdoor outlet and your kind comments will be conveyed to Shams and his team.This will encourage them to carry on their good work. We...

Oslo, Norway
Reviewed 2 weeks ago

Absolutely fabulous hotel, great staff,clean and very comfortable beds. Nice gardens making it easy to enjoy your coffee, swimming pool is a bit small. Security around the hotel is a great reminder of being in Pakistan.

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Helpful?
Thank richardfv
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the kind comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to learn that you enjoyed to the fullest the comfort and quality service of our property. Kindly be informed that we offer the choice of two swimming pools in our property and the garden one...

manama
Reviewed 2 weeks ago

I am pretty sure this is one of the best hotels in Islamabad. The lobby is very beautiful, and the breakfast buffet was very good. Wide variety and delicious pakistani food. The rooms were not bad, but nothing special. The service from the staff was very good as well.

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Thank Bu Y
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the kind comments following your stay at the Islamabad Serena Hotel. The Associates and I are delighted to read that you enjoyed the comfort of the hotel and the quality of our Buffet Breakfast to the fullest. I have read with interest your comment on our bedrooms and be assured that our...

Lahore, Pakistan
Reviewed 3 weeks ago

Poor experience. Rude staff. Uncaring attitude. They will strip you down to your bags each time you enter the hotel. I stayed there for a week and I told them that I did not want to be frisked each time I entered hotel but they won't listen. They gave me a room that had an adjoining door and it was...

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1Thank ZillNiazi
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the comments following your stay at the Islamabad Serena Hotel which I have read with great concern. I was sad to read that you had an unpleasant experience with our security staff but it is of prime importance for us to enforce to the letter security measures for the safety of our...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
The Islamabad Serena Hotel stands at the foot of the Margalla Hills, on fourteen acres of land, with beautiful gardens and serene water shore of the Rawal Lake in close proximity, next to the Diplomatic Enclave. The architecture and interiors of this fabulous Hotel building is a mere reflection of typical Pakistani cultural heritage depicting the skills and craftsmanship of native artisans. In this state-of-the-art building, local traditions are elegantly combined with latest technologies in order to provide a comfortable stay to our prestigious guests. ... more   less 

Additional Information about Islamabad Serena Hotel

Address: Khayaban-e-Suhrawardy, Islamabad 44000, Pakistan
Region: Pakistan > Islamabad Capital Territory > Islamabad
Price Range: RM1,158 - RM1,427 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Islamabad Serena Hotel 5*
Number of rooms: 387
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Questions & Answers

Here's what travellers have asked, with answers from Islamabad Serena Hotel staff and other travellers.
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Questions? Get answers from Islamabad Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay at Serena at all. Try Marriott for a better view and locale and service.”
ZillNiazi, 29 Mar 2017 | Read review
“Ask for a room on floors that do not have active renovations underway”
kgruberman, 16 Mar 2017 | Read review
“Get your business to pay for your room!”
GlobalCit59, 23 Feb 2017 | Read review
“if you want to impress this is the place to go bit pricey but you get what you pay for”
AMCONW, 1 Jan 2017 | Read review
“Highly recommend.”
816sajjadr, 24 Dec 2016 | Read review
5 of 5