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Islamabad Serena Hotel

TripAdvisorUS$250*
View Deal
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$350*
US$250*
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US$280*
US$350*
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Islamabad Serena Hotel
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529 Reviews from our TripAdvisor Community

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Showing 483: English reviews
Jeddah, Saudi Arabia
Reviewed 22 May 2016 via mobile

I had been to Islamabad on a business trip and was hosted in this hotel.. an absolute amazing experience with the tune of professionalism from the staff, choice of on-site restaurants, breakfast options and free service for airport pick and drop. The hotel has a bakery which we decided to had a cake taken away, well done. Last but not...

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Helpful?
Thank Ausaf78
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear Valued Guest, Thank you very much for your warm comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read your warm comments about our facilities, the Food & Beverage quality service as well as the high level hotel security service. We are looking forward to welcoming you back soon to "your home...

Harlow, England, United Kingdom
Reviewed 19 May 2016

If you are travelling to Islamabad this is the hotel to stay in. The rooms are stunning, choice of restaurants amazing, and the food is fantastic. I have stayed here quite a few times on business and have never had a bad stay. The staff cannot do enough for you, especially Umar in breakfast, he is so efficient and friendly,...

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Helpful?
Thank Tracey M
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear Valued Guest, Thank you very much for your warm comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you have enjoyed to the fullest our facilities on regular basis and the quality service at our Zamana Restaurant for breakfast as well as at the Maisha Spa & Health Club. Our...

Lahore, Pakistan
Reviewed 12 May 2016

Without a doubt, this is one of the best hotels in Pakistan, and possibly one of the best in the world. They know what they are doing and they know how to do it. That's why, when I evaluate them now, I am writing with some annoyance. They seem to have got a few basic things wrong in my last...

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Helpful?
Thank MahmoodSAli
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear Valued Guest, Thank you very much for your comments following your stay at the Islamabad Serena Hotel which I have read with great concern and I am truly sorry to read that our Rooms Division Executives did not meet your expectation.This reflects badly on the reputation of our property and I can assure you that the necessary measures have...

Karachi, Pakistan
Reviewed 8 May 2016 via mobile

Serena is a very good hotel but their service is very annoyed and bureaucratic. There hotel location ambience all is very good. Their events management isn't good. They seem to be slow and only follow their own systems which give zero leverage to the customer.

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Helpful?
Thank adeelanwer
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear Valued Guest, Thank you very much for your comments on our Events Department which I have read with great concern. I have conveyed your remarks to our Senior Event Manager for his review and I would appreciate to receive from you a detailed correspondence concerning your disappointment with the department concerned. E-mail address:michel.galopin@serena.com.pk In the meantime,we are looking forward...

Reviewed 7 May 2016 via mobile

Serena hotel is simply beautiful. It pleases the eye wherever you look at. Each single detail - from Multan pottery to china and cutlery, to marble floors, to staff uniforms - is chosen with great care and attention to esthetics. The service is flawless. There is a great variety of excellent food to choose from. One can just seat in...

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Helpful?
Thank Aleksandra P
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear Valued Guest, Thank you very much very much for your warm comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you enjoyed to the fullest the hotel aesthetics, the variety of food offered as well as the the quality of our Maisha Spa and Health Club operation. I am pleased...

Graz
Reviewed 28 April 2016

If I want to stay in Islamabad in a reasonably secure place and a the same time a perfectly run hotel, the Islamabad Serena is definitely my number one choice. Even when you are picked up at the airport and brought to the hotel, the security measures are impressive. The spacious rooms are elegantly decorated and provide everything you expect...

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Helpful?
1Thank HartGraz
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear Valued Guest, Thank you very much for your warm comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that your enjoyed the comfort of our property and the service to the fullest. Thank you very much for your compliments on our Food and Beverage selection and quality. We are looking forward...

Islamabad, Pakistan
Reviewed 27 April 2016

Serena hotel is the best secured, well-maintained & most beautiful 5* in Isb/Rwp. It offers beautiful architecture, excellent services, nice & co-operative staff & grand halls that offer much more However, food is not upto the mark, tasty & well-cooked. Rakaposhi restaurant offers a soothing & calm environment, Daawat offers excellent romantic ambience for couples. Overall it's the best place...

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Helpful?
1Thank Sehrish K
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear Valued Guest, Thank you very much for your warm comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that your enjoyed our facilities and service to the fullest. Your remarks concerning the food have been passed on to our Executive Chef for his review. We are looking forward to welcoming you...

Vermont
Reviewed 27 April 2016

I had the pleasure of staying at the Serena again. Again it showed me that it's teh nicest hotel in Pakistan. The rooms are large, comfortable, clean, and quiet. The staff is courteous and professional. The housekeeping team is exceptional. It's always a high point of any trip to Pakistan to get to spend some nights at the Serena Islamabad.

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Helpful?
Thank TPS_VT_61
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear Valued Guest, Thank you very much for your warm comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that the Serena is your favorite hotel in Pakistan and that you enjoy every stay with us to the fullest.Your compliments have been conveyed to our Housekeeping Department. We are looking forward to...

Reviewed 27 April 2016 via mobile

Well secured property around the perimeter. The property itself has a traditional and colonial feel to it, service is great and rooms are well kept. Few restaurant options within the property and also has business complex attached to the hotel. If you are Amex card user, the property had challenges processing Amex cards

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Helpful?
Thank Fiazuddeen T
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear Valued Guest, Thank you very much for your warm comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you had a comfortable stay with us and that your enjoyed our facilities. I am sorry to read that the American Express service did not meet your expectation but this service had...

Peshawar
Reviewed 25 April 2016 via mobile

It offers the most wonderful sunday brunch in islamabad with maximum variety, nice ambeince and a five star enviornment. It is better if prior reservation is made as u might find it completely booked otherwise. The brunch is bit expensive but worth exploring at least once!

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Helpful?
1Thank WasanPeshawar
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear Valued Guest, Thank you very much for your warm comments following your visit to our Zamana Restaurant on the occasion of the Sunday brunch. The Associates and I were delighted to read that you enjoyed to the fullest your experience. On another occasion if your schedule permits, I would recommend to try our outdoor restaurant "Baradari" which offers every...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
The Islamabad Serena Hotel stands at the foot of the Margalla Hills, on fourteen acres of land, with beautiful gardens and serene water shore of the Rawal Lake in close proximity, next to the Diplomatic Enclave. The architecture and interiors of this fabulous Hotel building is a mere reflection of typical Pakistani cultural heritage depicting the skills and craftsmanship of native artisans. In this state-of-the-art building, local traditions are elegantly combined with latest technologies in order to provide a comfortable stay to our prestigious guests. ... more   less 

Additional Information about Islamabad Serena Hotel

Address: Khayaban-e-Suhrawardy, Islamabad 44000, Pakistan
Region: Pakistan > Islamabad Capital Territory > Islamabad
Price Range: RM1,151 - RM1,418 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Islamabad Serena Hotel 5*
Number of rooms: 387
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, DerbySoft Ltd Shanghai HQ, Priceline and Agoda so you can book your Islamabad Serena Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
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Questions & Answers

Here's what travellers have asked, with answers from Islamabad Serena Hotel staff and other travellers.
8 questions
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Questions? Get answers from Islamabad Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay at Serena at all. Try Marriott for a better view and locale and service.”
ZillNiazi, 29 Mar 2017 | Read review
“Ask for a room on floors that do not have active renovations underway”
kgruberman, 16 Mar 2017 | Read review
“Get your business to pay for your room!”
GlobalCit59, 23 Feb 2017 | Read review
“if you want to impress this is the place to go bit pricey but you get what you pay for”
AMCONW, 1 Jan 2017 | Read review
“Highly recommend.”
816sajjadr, 24 Dec 2016 | Read review
5 of 5
TripAdvisor
US$250* /night
View Deal
Booking.comUS$280
LHW.comUS$350
PricelineUS$280
View all 6 deals
*Disclaimer
Prices are for 1 room, 2 adults
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