Very comfortable and courteous Srilankan hospitality. From the check in to breakfast service then a quick trip to the mall next door. Very good property especially if you think the hotel’s resilience in dealing with the bomb blast which happened 3 years back. Security check was good, breakfast had variety options, I was surprised to see lot of westerners. Gym was very good, I would particularly like to mention the gym instructor Mr Amila Chamara Janage , a gentle man who helped me during my work out session and even gave me stretching and relaxation cool down lessons. For massage you need prior appointment, so I was very unfortunate when I came , I had no prior appointment. All in all a very pleasant stay.
I stayed in Shangri-la Colombo for a business trip. I had stayed before at Hilton, and was worried about my next trip to Colombo because the Hilton was quite bad. This time at Shangri-la made me see Colombo through a whole different lens. The facilities are great, but what's fundamentally fantastic is the service. From the moment you check in to the cleaning services of the room, to the quality of the spa services, or the personal trainers in the gym. Not to mention the restaurant where they catered for my various food allergies with a lot of professionalism. While all the staff is great, let me mention some in particular that did an outstanding job. 1) Amila Janage, the coach/personal trainer in the health club. OMG He's an excellent trainer, and extremely friendly, who makes working out such a pleasure. 2) Rasika in the breakfast restaurant - he's always there - works many shifts and yet, he's always with a smile and ready to find the decaf americano for me. 3) Chef Dilan Almeida - top notch and brought me gluten free bread and convinced me it was safe to have it. Also mixing professionalism with good humor (also chef dilan was very good). 4) Kisun at the spa - fantastic masseur. professional, and with great hands. 5) the names of the cleaners of the room - unfortunately I don't have, but would love to acknowledge their good work.…
If you are thinking like we were a couple of weeks ago. Should we travel to Sri Lanka? Please don't hesitate Visit Sri Lanka, it is a fantastic holiday destination, something for everyone and everything is open and Shangri La is the best hotel in Colombo. Just had an amazing 3 night stay in Room 3109, Horizon Club Room, can highly recommend, amazing views and the Club Lounge is superb. Highly recommend you book the Horizon rooms, the view is just simply stunning, amazing sunsets. Cannot fault our room it was pure luxury, even had a beautiful stationery bureau, with writing paper and all the stationery items you need. Ceylon Spa toiletries, amazing Shangri La teas, bathrobes, very luxurious, everything was thought about, even down to providing a hair tie and wireless charging dock. The pool area is great and super luxurious, the pool guys great service, making sure you have towels, fresh water lovely loungers and pool bar service, we could have stayed longer. Enjoyed the Sapphyr Lounge and the beautiful cakes, they could put any French patisserie to shame. Did not get chance to try the gym, I was too busy in the Horizon lounge, sampling the amazing canapes and cocktails. Chamin made the most amazing drinks and introduced us to Watermelon Martinis and Sri Lankan Wood apple drinks, Dinesh made some great Mojitos, apart from the drinks they both went out of their way to look after everybody and gave the most amazing customer care and interesting conversations about Colombo city. We were actually sad leaving the hotel, we enjoyed chatting to them so much. They are a credit to Shangri La, Colombo. Thanks to Jerome and Nilantha who also gave amazing customer care. We will be back, loved our 3 night stay. Highly recommend, don't hesitate, book it, you won't regret it!…
Herve the manager rightly so he has eyes everywhere. but its the team that give heart to anything that stands out, The rooms are excellent, good size with all the expected facilities you would expect of a 5 star, The hotel staff are highly attentive to any of you needs, Its worth paying the extra bucks to enjoy the spacious executive lounge,open for morning coffee , afternoon high tea with really delicious sandwiches, later on early evening the variety and taste of canapés are outstanding , But what really makes it happen in the lounge is Chamin master of his domain in service and master maker of cocktails who looks after all the guests. Excellent customer care and hospitality. Highly recommend for your luxury stay in Colombo.
Good food and fantastic service by Chamila! He was courteous, informative and very attentive. Keep up the good work! The dessert s were really good. Chamila made great recommendations on dishes and portions
Sajani is a friendly and courteous staff. Always smiling and hospitable. Will definitely make another stay at Shangri La Colombo. Will sure make another stay. Nice to have a good staff to make your day
Great ambience and love the food at Central Restaurant ❤️🥂. The international buffet os having different flavors to choose. Andrew and Afaz were very helpful throughout our stay. Best city hotel in colombo. Price is slightly on the upper side. But value for money.
I booked the international buffet from the UK for my dads birthday with the help of Hashendhri who went above and beyond to make it an easy booking and to make it a memorable afternoon for him. Booking was so easy and I was able to make the payment directly from the UK. There was a special birthday treat organised by Shargrila after Sunday brunch to mark his birthday which was really nice and my dad said he really enjoyed the food & service. Thank you Hashendhri & Shangrila team.
I came for a high tea with my friend and i had a wonderful experience. Good service by Kaveen. He was very attentive and helpful. Food was yummy and presentation was beautiful. Great ambiance. Will be visiting again. Kaveen keep up your good work
I am making this review a bit late due to lack of time.We stayed 5 nights in February 2022 in room #2404 which was nice and very well appointed,the hotel itself is elegant what is expected in a Shangri-la property,it is located in a seaside promenade at the best part of Colombo next to big shopping mall.The breakfast is amazing and delicious but the service was consistently chaotic during our stay;many unavailable wine options when dining at Capital grill .Finally,they still keep using plastic bottled water which is not environmentally friendly.