Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Shangri-La Hotel, Colombo offers some of the finest accommodation in the country, inclusive of 541 luxurious rooms, suites, and serviced apartments, amazing restaurants, spa and health club and the largest event space catering to up to 2,000 guests. categories
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
Shangri-La Colombo emerges as a luxurious haven in the heart of the city, with guests lauding its extensive amenities, such as diverse dining options and a serene pool area. The rooms impress with their spaciousness and modern comforts, though value perceptions are mixed, with some citing high costs for services.
While cleanliness is consistently celebrated, service experiences vary, ranging from personalized care to occasional lapses. Nestled near Colombo's key attractions, the hotel's location and inviting atmosphere, complete with elegant decor and live music, are often highlighted by visitors.
Location
Central
Atmosphere
Luxurious
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Comprehensive
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
2 stayed 2 nights on return journey from South Coast. Wish we had more days, didn’t expect anything less from Shangrila, the customer service once more outstanding. Reception area to rooms was very luxurious. We had an amazing view of the lake and Lotus Tower. Breakfast was amazing with a very big selection and like our experience in Hambantota staff couldn’t do enough for us. Very comfortable beds and spacious bathroom and shower. The pool area on 4th floor had stunning views and when we arrived we captured the most amazing sunset. Hotel is linked to One Galle Shopping centre , great location to shop and eat out too. Tuk Tuks and hotel cars available to visit Columbo sights.
Read more
Date of stay: March 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:A perfect location for shopping and eating out too
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I am a frequent guest at the Shangri-La chain of hotels, particularly the Shangri-La Colombo. My husband and I, being regular visitors to Sri Lanka, transitioned from another renowned hotel in Colombo to the Shangri-La when it first opened, largely due to the migration of many staff members from the former hotel to Shangri-La.
I generally refrain from writing hotel reviews, as I believe it is more effective to communicate feedback directly to the staff. However, after our recent stay, I felt compelled to share my experience—particularly regarding the exceptional service provided by one of the room cleaning staff, Tharindu, who is assigned to the 30th Horizon Club Floor.
While the standards at Shangri-La are consistently very high, my husband and I wanted to highlight Tharindu's outstanding service during our 23-day stay. We traveled to Sri Lanka specifically to support our son in his cricket endeavors and needed a "home away from home." With our hectic schedule centered around cricket, we often found ourselves somewhat disorganized. Tharindu ensured that all our needs were met with remarkable efficiency—he required instructions only once, and everything was flawlessly maintained throughout our stay.
As I was working from the room during this time, I often left the desk in a rather disorganized state. However, every time the room was serviced, I returned to a clean, well-organized desk with thoughtful touches such as a replenished supply of note paper. Tharindu's attention to detail and professionalism went above and beyond, making our stay truly comfortable and stress-free.
Read more
Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Herve Duboscq, General Manager at Shangri-La Colombo
Responded 6 Jan 2025
Dear Sammy Perera, Thank you for sharing your heartfelt feedback about your recent 23-day stay at Shangri-La Colombo. We are truly honored to have had the opportunity to host you and your husband during such a meaningful visit to support your son’s cricket endeavors. It is delightful to hear about your appreciation for Tharindu’s exceptional service on the Horizon Club Floor. His dedication, attention to detail, and thoughtfulness are qualities we value deeply in our team members. We are thrilled to know that he made your stay comfortable and ensured that you had a “home away from home.” We are grateful for your continued loyalty to Shangri-La and your kind recognition of our high standards. Your feedback about Tharindu will undoubtedly motivate him and our entire team to continue delivering the exceptional service you’ve come to expect from us. We look forward to welcoming you back to Shangri-La Colombo on your next visit to Sri Lanka. Please do not hesitate to reach out if we can assist in making your next stay even more memorable. Warm regards, Herve Duboscq General Manager Shangri-La Colombo
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I stayed in Shagri-La Colombo being part of Sri Lanka MICE 2023 Event. What instantly attracted me was a warm welcome from each and everyone of the staff members (from the valet to the security team right up to Guest Relations). When they welcome you they really mean it and it just made me feel so wonderful.
I first stayed in Room 1209 offering view of the Lotus Tower however the room has WiFi dead spot for some reason so Mr. Sachdev from Guest Relations moved me to Room 1222 offering sea view.
The room was well decorated, spacious, well lit, each with I believe a 42 inch Samsung Smart TV.
The staff was very courteous. The house keeping team was always on their toes in making me comfortable and happy.
Once I was ironing and I noticed that iron was leaving stains, I called house keeping and they replaced it immediately. The replaced iron was not working properly so without any further questions they just took my suit away and brought it well pressed in 10 minutes.
The main restaurant (all day dining) was "Central" with very lavish buffet offering a variety of cuisines. Part of the restaurant offered sea view which I really enjoyed while having breakfast. So smooth and so calm.
The hotel has a mall right next to it and there is a doorway that leads to the mall directly from the hotel.
Read more
Date of stay: March 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shangri-La Colombo, Owner at Shangri-La Colombo
Responded 22 May 2023
Dear TravelDaastan. Thank you so much for sharing feedback of your stay with us at Shangri-La Colombo during the recent MICE Expo here in Colombo. We are all so happy to see your appreciation of the efforts made by the team here in ensuring all the delegates had a memorable time in Colombo. After several challenging years, it has been wonderfully uplifting to see so much interest in promoting this dynamic destination. It was such a pleasure to have you with us and we hope that we will be able to welcome you and your clients to Shangri-La Colombo very soon Warm Regards Herve Duboscq General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a well located property facing the sea and the new Port city of Colombo.
I describe it as having all the right hardware but lacking in the right software. In other words, the quality of service fails to match the quality of the rooms, restaurants and public areas of the hotel
Initially, I was impressed with the emails prior to my arrival asking what I needed prior to arrival. My emails had quick and efficient responses. Then when I really needed some responses, the Reservations Dept went quiet! I telephoned and had a poor experience with the operator at the call centre who asked for my name 3 times and still got it wrong and then disconnected the call! When I called again, despite providing my reservation number, I was subject to a verification procedure which I thought was not necessary. And then the call was also disconnected. The 3rd call to the Assistant Reservations Manager never got through! I resorted to emailing again enquiring why I had not received a reply when the email had been copied to several hotel staff. Only then did one of them respond. This was a frustrating experience but which was a precursor of more to come
On checking-in, I was asked if I wanted to pay for breakfast. I agreed. However, the same staff spoke with me later that being registered on the Horizon Club room, breakfast was included. Why wasn’t this picked up when I checked-in?
I encountered problems at the Horizon Club when the staff on duty took ages to sort out my transport bookings
The final frustration was to return to my room 3 hours after leaving the card on the door to make up the room - to find it was not cleaned. I called the Service Centre and was informed that someone would be sent immediately. Immediately never happened and I called again. Only after complaining to the F&B Manager, did the housekeeping staff come by to say they would attend to my room - but after cleaning another room! Only when I expressed further annoyance did he change his mind and have the room cleaned straight away
While waiting for them to clean the room, I had a call from “Guest Relations” asking “How was your stay so far?”. When I asked if she was aware of my issue with Housekeeping she said she did not know. Clearly the staff work in silos
In my opinion, the most important aspect of a hotel stay is the experience. When service levels fail to meet expectations, the experience is spoilt. Perhaps I have been too pampered at Shangri-la Kuala Lumpur and Singapore which may have wrongly set what to expect at Colombo.
If service levels can be improved, this is a place which I would recommend to stay. But if you’re fussy about service levels, then until things improve, maybe not
Read more
Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is my first stay at Shangri-La Colombo and what a pleasant experience it is! From the moment I walked in I got the feeling that I am walking in to a lovely luxury hotel run by my family (I wish!). From the check-in process, which is so smooth and quick and made me wonder whether they actually checked me in, to the house keeping (who made the room impeccable every time they came in with a lovely touch), and every team member you meet - you will get the feeling that they are part of your family.
Well appointed rooms, with a great view across Colombo Port City and a great location adjacent to One Galle Face mall in the center of Colombo made it as a great choice for our stay.
In addition to all of these, I should say about the amazing Central restaurant. Excellent breakfast spread along with - should I say this again - an amazing caring team - I wanted to dine there forever!
Thank you Shangri-La Colombo team - you have a new fan!
Read more
Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Herve Duboscq, General Manager at Shangri-La Colombo
Responded 28 Jan 2025
Dear ysram, Thank you for sharing your heartwarming feedback about your first stay at Shangri-La Colombo. We’re delighted to know that your experience felt like being part of a family—this is exactly the kind of warmth and care we strive to deliver to all our guests. Your kind words about our seamless check-in process, impeccable housekeeping, and the dedication of our team members truly mean a lot to us. It’s wonderful to hear that you enjoyed the well-appointed rooms, the stunning views, and our convenient location next to One Galle Face mall. We're especially thrilled that you loved dining at Central. Your appreciation for our breakfast spread and the team's attentive service has been shared with them—they’ll be so pleased to know they made a lasting impression. Thank you for choosing us, and welcome to the Shangri-La family! We look forward to welcoming you back for many more memorable stays. Warm regards, Herve Duboscq General Manager Shangri-La Colombo
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am just leaving the Shangri-La Hotel in Colombo, concluding my stay here. This was my second visit to this hotel. My first visit was in October 2024, and I must say, I was absolutely delighted back then, which is why I recommended it to a few friends who joined me this time.
However, my experience this time was somewhat different. It started right at check-in, which took an unreasonably long time. The staff was very friendly, but we had to wait far too long to get to our rooms, even though we arrived at the hotel after 3 PM.
Another issue was the selection of drinks at the pool bar—it was very limited, and I struggled to find something suitable for myself. Additionally, given the hotel's category and level, I expected better housekeeping services. Specifically, I anticipated a turndown service in the evening, but no one came to check if we needed anything. This was quite surprising to me.
One of the biggest disappointments was the dining experience. We had dinner at the à la carte restaurant, Shang Palace. We ordered a multi-course menu, and while the food itself was delicious, the service and presentation left much to be desired. Instead of serving individual portions for all five guests, they brought everything in large communal dishes and scooped the food onto our plates. The overall presentation was unappealing and not up to the standards expected from a luxury hotel.
Breakfast was an even bigger disappointment. I remembered Shangri-La for having one of the best breakfasts I’ve ever had. As someone who travels extensively for work—staying/inspecting in over 200 hotels per year—I had high expectations. This time, the experience was very different. I wanted fresh mango juice, which was readily available on my previous visit, but this time, the selection of fresh juices was extremely limited—they only had three options. I ordered an orange juice, but it never arrived. Similarly, I requested a coffee and was given one from a machine more suited to a three-star hotel, rather than a proper espresso from a professional machine. Even after specifically mentioning it, I received the same poor-quality coffee again. Overall, breakfast was a major letdown.
I must say that I am disappointed with the hotel. For my next visit to Colombo, I will have to reconsider whether I return. A renowned hotel chain like Shangri-La should not allow such a decline.
Read more
Date of stay: February 2025Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
These reviews are machine translated from their original language. Show machine translations?
My stay at Shangri-La Colombo was just fantastic! The hotel impresses not only with its modern architecture and stylish furnishings, but above all with its exceptional service. From the warm welcome to Check-out I was spoiled all around.
The room was spacious, very clean and offered stunning views of the sea and Colombo skyline. We loved the great Spa Ceylon bath products! I particularly enjoyed the exclusive breakfast buffet – the selection was incredibly varied and every dish delicious.
The staff was always friendly, helpful and took care of every detail to make my stay perfect. The location of the hotel is also ideal – right on Galle Face Green and close to many attractions. Little tip: the hotel has its own luxury Tuktuk for excursions in the area.
Relaxation was provided by the magnificent pool area and luxurious spa, which were just the thing after a day in the city. I can highly recommend the Shangri-La Colombo to any traveler seeking first-class comfort and outstanding service in a stylish setting.
I will definitely come back!
Read more
Automatically translated
Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is one of the best value for a luxury property for business or pleasure. Outstanding staff, incredible views, pristine property and a home away from home for business.
I've been staying at this hotel for years during our construction and even during covid and protests they continued to exceed expectations and duty of care. I am greeted by name and a smile and always look forward to returning.
I am a bit of a creature of habit and like the same room and comfortable settings. They make sure my room and expectations are always met. It's not easy being away from home, but the friendly faces of the team at Shangri-La make it easier.
The Horizon club team is outstanding and Naveesha their service leader is such an outstanding representative and knows my preferences and departure requirements.
Herve their GM is outgoing, welcoming and goes above and beyond.
As business is starting to return it will become more challenging to hit the mark, but so far they are doing an outstanding job.
Read more
Date of stay: March 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip:Connected to a Mall the carries all the extra needs you can't find at the hotel and right off the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shangri-La Colombo, Owner at Shangri-La Colombo
Responded 24 May 2023
Dear GOfliesglobal, Thank you for sharing feedback of your most recent visit to Shangri-La Colombo. We were super excited when reading this lovely review and to see your appreciation of our services, facilities but most importantly our colleagues. Our colleagues are no doubt the heart and soul of Shangri-La Colombo and is the very reason why our guests keep returning. It was such a pleasure to have you visit and we eagerly look forward to welcoming you back to Shangri-La Colombo very soon. Warm Regards Herve Duboscq General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here with my friend. The hotel room was very small and minimal. For the price we payed, definitely not worth it. The hotel staff is very greedy for money. The tables, chairs, bed and all other wooden items, appliances, looks cheap. They use paint and other tricks to make them look expensive. Every item, service is expensive than other hotels. You’ll be better off staying at a different hotel with much better facilities for the same price.
Some of the basic items like tooth paste and tooth brush weren’t already there in the room. We had to order. The food was bad and room service took a long time. The rooms aren’t sound proof and the AC temperature is unadjustable. The Wi-Fi worked fine though. This hotel is one of the most expensive hotels in Colombo and when you compare with other hotels, Shangrila Colombo, definitely not worth the price. Customer service was slow. There’s something definitely wrong with the management. Some of the staff were rude when communicating. Please teach the staff how to communicate with customers. Definitely didn’t feel like a 5 star hotel and definitely won’t come here again.
Read more
Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shangri-La Colombo, Owner at Shangri-La Colombo
Responded 23 Nov 2022
Dear Dimitri, Thank you for your feedback on your recent stay with us at Shangri-La Colombo. It was very disheartening to read of your disappointment during your time with us; but I appreciate the opportunity to respond to your feedback. I sincerely apologize for any shortcomings experienced and that you didn’t find the hotel facilities and service from the staff here to your liking especially as our aim is to provide heartfelt hospitality. With your feedback, we are in process of reviewing our facilities and internal processes so to avoid for similar circumstances to happen again in the future. We have also addressed this with our teams to make your stay with us more comfortable on your future visits Once again please accept my sincere apologies on behalf of the team and thank you for the feedback, which will assist us to improve its services and guest experience. Our team are always at hand to assist should you experience any service shortfalls. We look forward to the opportunity to welcome you again in the near future. Warm regards, Thank you Herve Duboscq General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stunning interior, very professional and hospitable staff. My room was lovely and very comfortable. I booked in only really to sleep off a long-haul flight so I didn’t have a chance to make use of most of the facilities. I did sleep really well - I didn’t hear a sound from any other room, nor the exterior for the entire 1.5 days. Just a couple of gripes. I ordered a bottle of ordinary white wine, two small bottles of water and three juices to be delivered to my room and it cost over $100. No food. My choice not to bother converting the price in rupees to dollars as I was too tired but that seemed extortionate to me. It may be the going rate but I don’t stay at five star hotels often (or when I do, my husband pays!) Also the breakfast buffet looked wonderful if you have no dietary restrictions but for someone who cannot eat dairy there wasn’t much substantial to choose from. I did order eggs but they were cooked in butter so I had to leave them. Some more vegan options would be great. Bit of confusion with the pre-authorisation being deducted from my credit card even though I stipulated upon check in that I intended to settle in cash as I was worried I was maxed out on my credit card. All in all a beautiful hotel and I’d definitely stay again.
Read more
Date of stay: March 2024Trip type: Travelled solo
Room Tip:Make sure you check prices properly before ordering room service!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Herve Doboscq, General Manager at Shangri-La Colombo
Responded 15 Jul 2024
Dear Fiona, Thank you for sharing your recent experience with us. We're delighted that you found our hotel's interior stunning and our staff professional and hospitable. It's wonderful to hear that your room was lovely and comfortable, allowing you to rest well after your long-haul flight. Your feedback about breakfast options for guests with dietary restrictions is valuable to us, and we will certainly look into offering more substantial vegan choices. We regret any confusion with the pre-authorization on your credit card and appreciate your understanding in this matter. We'll work to ensure smoother communication in the future. Thank you for considering staying with us again. We look forward to welcoming you back for another enjoyable stay. Warm regards, Herve Duboscq, General Manager, Shangri-La Colombo
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dubai, United Arab Emirates32 contributions37 helpful votes
Hi, yes definitely Hotel can arrange PCR or you arrange it as well by what’s app directly with Nawaloka Hospital
+94 115 777 777, they have drive through service, best if hotel arranges as it’s all done at the hotel
Not stayed at this hotel since June 2021, no idea of the pool, just what’s app Duty manage Roshan +94 (76) 428 1159
& ask him
we stayed in a suite overlooking the ocean which was beautiful
did not have access to the lounge so cannot comment on that
we walked to the mall adjoining the hotel and had a meal at the food court there
did no twalk out from the hotel
not sure of limo price as we had a pickup with our tour company
Lancashire, United Kingdom131 contributions77 helpful votes
Hi, the benefits are listed on the hotel website, but essentially you get a better quality room & lounge access, which is the biggest plus for breakfast & evening cocktails.
There are more places to choose from in the Colombo area.
PRICE RANGE
RM 806 - RM 952 (Based on Average Rates for a Standard Room)
LOCATION
Sri LankaWestern ProvinceColombo
NUMBER OF ROOMS
541
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
