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Mercure Istanbul City Bosphorus Hotel

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230 Reviews from our TripAdvisor Community

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Showing 141: English reviews
Monterey, California
Reviewed 18 June 2015

Came to Istanbul on a different business trip in September and the hotel we used (Marti Istanbul) was far nicer than this hotel for both business purposes and personal comfort. The location is not near to touristic areas and almost always requires a taxi. The meeting room was in the basement, without windows. The room itself was dark, though clean....

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Helpful?
2Thank LER627
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this review

Dear Guest, Thank you for choosing to stay with us at The Plaza Hotel. The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel...

Prague
Reviewed 10 June 2015 via mobile

Location - OK for business travel, app. 10 km from the city centre Staff - friendly Room - average, quite spacious, modern TV I am giving the "above average" rating mainly because of the pretty nice spa. Several restaurants within walking distance. Short ride to Besiktas for a nice view of the Bosporus. Very overpriced minibar.

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Thank ReviewerFromPrague
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this review

Dear Guest, Thank you for choosing to stay with us at The Plaza Hotel. The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel...

Reviewed 7 June 2015

Was expecting a lot from the hotel due to its "five stars" hotel status. Extremely unfriendly and unhelpful reception staff who refused to assist with complaints on the smelly smoking rooms. Only one friendly staff out of so many who were standing by in the lobby busy staring into space. Oh yes, the pillows and bedsheet in the smoking rooms...

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Thank SwissJade
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this review

Dear Guest, Thank you for choosing to stay with us at The Plaza Hotel. The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel...

Reviewed 1 June 2015 via mobile

Excellent hotel with great rooms and facilities. 5 km from Takshim Square. Taxi 15-18 TL. Spacious rooms and good location. Stay was short but very nice. Very helpful staff.... Got an excellent take away breakfast at 4.30am. Dr Sanjay Dhawan

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Thank Dr Sanjay D
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this review

Dear Guest, Thank you for choosing to stay with us at The Plaza Hotel. The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel...

Singapore, Singapore
Reviewed 27 May 2015

Hotel is located more towards the business district, for more proximity to touristic attractions, other hotels are recommended. For business travels, the hotel is more than average, service is good and breakfast is above average. Overall experience is satisfactory.

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Thank Ahmed_Abdelrazek
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this review

Dear Guest, Thank you for choosing to stay with us at The Plaza Hotel. The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel...

Seattle, Washington
Reviewed 30 April 2015

everything was just great. i ve stayed there 5 nights. they upgraded me to a süite room which is looking through to bosphorus and beautiful city İstanbul. stuff was just great they helped me about everything .hotel is great stuff is great and helpfull, thank you guys

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Thank david d
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this review

Dear Guest, Thank you for choosing to stay with us at The Plaza Hotel. The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel...

Barcelona, Spain
Reviewed 5 April 2015 via mobile

This hotel has many disadvantages: -location: it is far away from the old city. So if you want to do tourism is not the best option ( probably it could be for business purposes) -staff is not as helpful as could be expected of a 5 star hotel. They are polite, but if you have a problem they do not...

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2Thank rguerri
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this review

Dear Guest, Thank you for choosing to stay with us at The Plaza Hotel. The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel...

world traveller in Netherlands
Reviewed 26 March 2015

The hotel is near the bridge in Istanbul, based in a high tower overlooking the city. The rooms are not extremely large. The room I had, was equipped with a sort of mezzanine floor (2 steps up) overlooking the city. The room itself was not super clean, eg the bed smelled of a previous person. Not so nice, but when...

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3Thank worldtravellerTom
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this review

Dear Guest, Thank you for choosing to stay with us at The Plaza Hotel. The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel...

London, United Kingdom
Reviewed 15 March 2015

I stayed at the Plaza Hotel Istanbul for business and it was perfectly located for walking distance to the office - a must in Istanbul given the traffic! The rooms were simple and clear, an impressive view. The breakfast was good, but the coffee was not great considering we were in Turkey! I would probably try a different hotel on...

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2Thank London2Everywhere
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this review

Dear Guest, Thank you for choosing to stay with us at The Plaza Hotel. The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel...

Reviewed 22 February 2015

Nice and modern with great standard rooms. Food is OK for western standards (had the salmon salad) and all the wifi is strong. Staff knows English and are quick. TV has the few english (american) channels and the bathroom is not bad. It is not near anything touristic, but id you are being picked up and won't rely on walking...

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Thank Oren P
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this review

Dear Guest, Thank you for choosing to stay with us at The Plaza Hotel. The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel...

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Staying in Besiktas

Neighbourhood Profile
Besiktas
In Besiktas, skyscrapers compete with palaces for space in an upscale vista replete with hilly green parkland filling in the margins. Step into this rather wealthy neighbourhood and discover a rich mix of opportunities to shop, dine, and be entertained. For folks in search of urban buzz, not to mention a constant reminder of just how important Istanbul’s waterways are to its rich history, there's the frenetic Besiktas ferry terminal or the city’s most vibrant fish market to explore. For a timeout of metropolitan proportions, head to the bucolic Yildiz Park or the chic Bosphorus-side fishing village of Ortakoy. Attractions such as the grandiose Dolmabahce Palace and a bevy of other stately residences await admiration. To be sure, this large and not overly touristy swath of Istanbul yields plenty of pleasure for all.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting

Additional Information about Mercure Istanbul City Bosphorus Hotel

Address: Barbaros Bulvari No 165 - Balmumcu Besiktas, Istanbul, Turkey (Formerly The Plaza Hotel Istanbul)
Region: Turkey > Istanbul > Besiktas
Price Range: RM276 - RM518 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mercure Istanbul City Bosphorus Hotel 5*
Number of rooms: 241
Reservation Options:
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Also Known As:
Istanbul Plaza Hotel
Hotel Style:
#150 Spa Hotel in Istanbul
#191 Business Hotel in Istanbul
#285 Luxury Hotel in Istanbul
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Istanbul City Bosphorus Hotel staff and other travellers.
3 questions
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over a year ago

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Questions? Get answers from Mercure Istanbul City Bosphorus Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“prefer rooms with view”
 of 5 bubbles serter-bahar, 17 Oct 2016 | Read review
“Ask for a view of the Bosphorus - all rooms are very quiet.”
 of 5 bubbles dactrader, 14 Dec 2015 | Read review
“Higher floors with better view”
 of 5 bubbles AminB_12, 12 Nov 2015 | Read review
“Always ask for non-smoking floor and room!”
 of 5 bubbles SwissJade, 7 Jun 2015 | Read review
“I've been given a room looking on the inner side of the town! unlucky! Other side of the hotel will look towards the Bosphorus!”
 of 5 bubbles Ahmed_Abdelrazek, 26 May 2015 | Read review
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