Orient Isrotel Exclusive Collection Jerusalem
3 Emek Refa'im Street, Jerusalem 9310402 Israel
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Room & Suite (237)
Dining (139)
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About
#15 of 120 hotels in Jerusalem
Location
Cleanliness
Service
Value
Travellers' Choice
The new Orient Jerusalem, part of Isrotel's Exclusive Collection, is strategically positioned in the heart of one of the city's most vibrant, upscale neighborhoods offering an abundance of leisure and entertainment options as well as panoramic views of the old and new city. The hotel is a short walking distance from the Old City and just steps away from HaTachana, the city’s first-ever train station which has since transformed into a lively district of designer boutiques, galleries, trendy cafes and restaurants. The hotel's design, inspired by the past, and guided by the future, features 243 beautifully-appointed guestrooms and suites in its newly constructed central building, as well as a selection of opulent accommodations inside two expertly preserved Templar Buildings from 1882 and 1883. Orient's cuisine offers a creative culinary approach inspired by Jerusalem’s neighborhoods and local Israeli tastes. The Hotel's extraordinary events' venues offer versatile conference rooms .
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Business Centre with Internet Access
Conference facilities
Spa
Wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Couples massage
Facial treatments
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Luxury
Languages Spoken
Arabic, Hebrew
Location
86Good for walkers
Grade: 86 out of 100
39Restaurantswithin 0.5 km
16Attractionswithin 0.5 km
Contact
3 Emek Refa'im Street, Jerusalem 9310402 Israel
Getting there
Car HireSee all Jerusalem car hire
1270Reviews26Q+A100Room tips
Reviews
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Stayed in one of the heritage buildings, which was like stepping back in time (in a good way!). Probably the most beautiful hotel I have ever been in, and the staff is top notch. Ahmad at the Khan restaurant was especially a star.
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Date of stay: March 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 4 days ago
Dear Yak848, It was such a pleasure to read your comments regarding your recent stay in the Isrotel Orient Hotel. We look forward to having another opportunity to host you again in the near future and we shall continue to do everything in our power to make your stay with us enjoyable. Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed 5 nights at this hotel. The staff is incredible. From the moment we arrived until we departed we were well looked after. The beds were extremely comfortable and the separate shower was good. Hot water was nearly instant. We were welcomed with wonderful chocolates. The breakfast is incredible. So worth your time and money. They have wonderful coffee including lattes and cappuccino as well as sparkling wine. In the evening we dined at both the meat and dairy restaurants. The lamb chops are exquisite. The crispy appetizer is very good. The steak was also phenomenal. In the dairy restaurant we enjoyed very much the cheese ravioli. A special shout-out to Shira at the rooftop restaurant for her impeccable service. Also to Dara and Sagiv in the lobby restaurant and bar. The spa was very nice and seemed reasonably priced. The pools were incredible and beautiful. There is a lifeguard on duty. Our room was cleaned very well and they have a nightly turn down service. It’s a well regarded hotel here and I can see why. I have mobility issues and this hotel is very accessible.…
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Date of stay: March 2023Trip type: Travelled as a couple
Room Tip: Parking is free in the lot to the left. It’s 60 shekel on the right and charged for each entry....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 2 weeks ago
Dear MHBSoDAK, It was a pleasure to read of your satisfaction regarding your recent stay in the Isrotel Orient Hotel and that the service lived up to your expectations There is no doubt that feedback such as received from you strengthens our motivation and give us the feeling that our efforts are all worth while. We shall be very happy to see you again in the future. Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing hotel! We just returned to the US after 4 nights at the Orient. Beautiful rooms and amazing food. Our kids loved the pools and the Turkish spa. Great location with an easy walk to the old city. Thank you Basel for great service at breakfast time!
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 4 weeks ago
Dear H4978IBjeffj, It was a pleasure reading your warm words about your recent stay in the Isrotel Orient Hotel. Our goal is the comfort and enjoyment of our guests and we sincerely appreciate receiving reviews such as yours, which affirm by how much we have succeeded. We will be happy to see you again in the future Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are staying at the Oriet Jerusalem for every celebration we have. Like birthdays and wedding day. The location..rooms and specials the staff are very unique jantl and professionals. Shely from public rerelatinships knows all the time to give personal feeling like we are the only one gusts
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 11 Feb 2023
Dear 104udif, Thank you for taking the time to share your experience during your recent stay at Isrotel Orient Hotel and thank you for your wonderful review. There is no doubt that feedback such as received from you strengthens our motivation and give us the feeling that our efforts are all worth while. We shall be very happy to see you again in the future Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel lobby is warm and welcoming but the room was smaller than I expected. I paid close to $500 per night so I had expected a better room. Housekeeping was lukewarm and after several exchanges trying to explain our issues, Mr Hany came personally to the room to sort out the issues. Essentially we had a moving sink, slow responses and as I said housekeeping was not the best. I had to call a few times for replenishment of basic stuffs eg no water, no toilet roll and not enough towels. Mr Hany was brilliant and here’s a shout out to him for his very proactive approach. It was only on the last day that we finally managed to get replenishments at one go with another pro active staff who brought water, toilet rolls and extra towels. Though not requested I truly appreciated his initiative. It is unfortunate I did not get the young man’s name. I also must mention the breakfast spread and dinner buffet I had at the dining room. The service was excellent and the food was amazing and I commend the hotel for its spread. I also thank the excellent staff at the dining room. Great smiles and good service.…
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 5 Feb 2023
Dear jenk373, Thank you for taking the time to share your experience during your recent stay at Isrotel Orient Hotel and thank you for your review. We were happy to read that you enjoyed our hotel. your comments have been taken on board for further attention by our GM and management. We Hope to see you again in the future. Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very good and modern property in Jerusalem. It’s more a business / corporate kind of hotel although it was full of families there. The amenities such as indoor pool and gym are great. Breakfast was also very completeZ . If you’re looking for a good solid hotel this is a good option - it just lack charm.
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 4 Feb 2023
Dear rafael_azzi, It was a pleasure to read that your recent stay in the Isrotel Orient Hotel lived up to all you hoped it would be. We shall look forward to welcoming you again in the future. Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived I noticed and received a cold reception from Noam which was disappointing She listed many negatives about what we may not do and how we get penalised including the parking downstairs which was shekels for every time you take the car out 60 shekels a day but extra 60 for each time you remove the car and return It’s a beautiful hotel Spa is excellent. Location very pleasant with many adequate restaurants and buses available The rooms were more than comfortable and well appointed bathrooms I wouldn’t be in a hurry to return to this hotel because of the poor service Lynette Shapiro Rasnana
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Date of stay: January 2023Trip type: Travelled with family
Room Tip: Sort out your parking needs before you arrive as you may want to use your car going and coming...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 30 Jan 2023
Dear 342lynettes, Thank you for taking the time to share your experience during your recent stay at Isrotel Orient Hotel and thank you for your review. We make great efforts, in order to please our guests' time and provide them with courteous and professional service, so I was sorry to read your comments, regarding the treatment and service you received from the hotel staff. Our dedication to the well-being of our guests is for us a supreme value, which we have always engraved on our flag, and what it means to us is to provide a courteous and professional service, out of a desire to give our guests the vacation of their dreams. Your comments do not match the level of hospitality in our hotels and I apologize for any inappropriate behavior We hope that despite this we will be given the opportunity to return to host you in the future while we do our utmost to make your vacation enjoyable. Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Orient is a perfectly fine five star hotel. The rooms are large and comfortable and the bathroom is spacious with a lovely walk in shower and a bath. The staff are helpful and charming and special shout out must go to Omri who was amazing. We ate one day in the milk restaurant downstairs and had a delicious cheese board and salad washed down with a great bottle of wine BUT the hotel misses the opportunity to make a good stay into an outstanding one by the lack of attention to small details. The bathroom had no face wash cloths or those little packages with Qtips and cotton wool pads inside. A dirty glass was left in our bedroom for two days , pyjama’s were left in a crumpled pile on the side table ,the waste bin wasn’t emptied and there was no bed turning down service The breakfast was adequate but nothing special and the waiting staff were poorly trained. We sat with our dirty plates on the table and were asked if we’d like an omelette at the end of our meal !! We ate another night in the restaurant upstairs with its fabulous view over the old city. We weren’t very hungry so we shared a couple of starters. My husband had crackers and dips. Beautiful and unusual crackers served with four different dips. All the dips were industrially produced and , other than the colour, it was impossible to know which was which. I had chicken wings which neither looked or tasted like any chicken that Ive ever had and all covered with an unappealing sauce. As I said, the hotel has nothing that would have me complaining about but also nothing to make it outstanding or make me feel like I want to revisit…
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: There is a free parking lot two minutes walk from the hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 24 Jan 2023
Dear debbieg809, Thank you for taking the time to share your experience during your recent stay at Isrotel Orient Hotel and thank you for your review. We were happy to read that you enjoyed our hotel. All of your comments have been taken to our attention and brought to the attention of the parties concerned. We look forward to having another opportunity to host you again in the near future and we shall continue to do everything in our power to make your stay with us enjoyable. Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Trek46723419420 wrote a review Jan 2023
The Spa was amazing!!! Olga from the Spa department was very kind and helpful! We enjoyed by two very good treatment Revina and Natali! Was excellent experience! Definitely we will come back!! Thanx
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 23 Jan 2023
Dear Trek46723419420, It was a pleasure to read of your satisfaction with the service you received during your recent stay in the Isrotel Agamim Hotel as well as its spa services and it will be a further pleasure to convey your kind words to all concerned. Visitors to the especially spacious, utterly luxurious Carmel Forest Spa complex at the Orient Jerusalem will be spoiled for choice with more than 70 body and beauty treatments of the highest caliber. Each treatment is administered by experienced professional therapists, using products from the world's top skincare and cosmetics brands. These treatments include various body massage techniques, a balancing and releasing massage, seaweed wrap, hot stones treatment, reiki and other energetic treatments, healing, shiatsu, Ayurveda, and more. We look forward to welcoming you for your next stay with us. Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Our room on the 9th floor was wonderful, just a bit too close to the elevator so we heard a lot of noise. Id request something farther next time, but the view was incredible. Room was spotlessly clean, bed was very comfortable. The towels are very large which is a very nice touch! Staff was very helpful. Even during a busy time at breakfast there were plenty of waiters circulating and we received omelets and coffee very quickly.
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Date of stay: January 2023Trip type: Travelled as a couple
Location
Service
Room Tip: Ask for a room farther away from the elevator
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 16 Jan 2023
Dear SarKru, Thank you for taking the trouble of writing to us and for being a regular and frequent guest of the Isrotel Orient hotel. It was such a pleasure to read your comments regarding your recent stay in our Hotel. Our goal is the comfort and enjoyment of our guests and we sincerely appreciate receiving reviews such as yours, which affirm by how much we have succeeded. We will be happy to welcome you again during your next stay in Jerusalem. Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$343 - US$507 (Based on Average Rates for a Standard Room)
LOCATION
IsraelJerusalem DistrictJerusalem
NUMBER OF ROOMS
243
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Claim Your ListingORIENT ISROTEL EXCLUSIVE COLLECTION JERUSALEM: UPDATED 2023 Hotel Reviews, Price Comparison and 1,181 Photos (Israel) - Tripadvisor
Frequently Asked Questions about Orient Isrotel Exclusive Collection Jerusalem
Which popular attractions are close to Orient Isrotel Exclusive Collection Jerusalem?
Nearby attractions include The Menachem Begin Heritage Center Museum (0.4 km), The First Station Jerusalem (0.1 km), and Barbara Shaw Gifts (0.4 km).
What are some of the property amenities at Orient Isrotel Exclusive Collection Jerusalem?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Orient Isrotel Exclusive Collection Jerusalem?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Orient Isrotel Exclusive Collection Jerusalem?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Orient Isrotel Exclusive Collection Jerusalem?
Conveniently located restaurants include Adom, The Culinary Workshop, and Smadar.
Are there opportunities to exercise at Orient Isrotel Exclusive Collection Jerusalem?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Orient Isrotel Exclusive Collection Jerusalem?
Yes, dry cleaning and laundry service are offered to guests.
Does Orient Isrotel Exclusive Collection Jerusalem offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Orient Isrotel Exclusive Collection Jerusalem?
The staff speaks multiple languages, including Arabic and Hebrew.
Are there any historical sites close to Orient Isrotel Exclusive Collection Jerusalem?
Many travellers enjoy visiting Old City of Jerusalem (1.4 km), Temple Mount Sifting Project- HaMasu'ot Lookout (3.3 km), and Western Wall (1.5 km).
Is Orient Isrotel Exclusive Collection Jerusalem accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.