Waldorf Astoria Jerusalem
Access to deck area from my patio
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Panorama of the Deluxe Balcony Room at the Waldorf Astoria Jerusalem
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Waldorf Astoria Jerusalem
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Fully refundable before Sun, 2 Jun
No prepayment needed
RM 2,800
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About

4.5
#24 of 112 hotels in Jerusalem
4.9 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Welcome to Waldorf Astoria Jerusalem, a unique experience of history and lavish modern luxury. Ideally located for discovering Jerusalem’s cultures and religions, our inspirational environment lends rich character to one of the world’s most ancient and holy cities. Designed by award-winning Turkish architect Sinan Kafadar, this relaxing retreat offers legendry True Waldorf Service and elegant accommodations, creating unforgettable experiences to last a lifetime.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Babysitting
Highchairs available
Airport transportation
Paid public parking on-site
Wifi
Yoga room
Personal trainer
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Wine / champagne
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Couples massage
Facial treatments
Full body massage
Hammam
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Newspaper
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Luxury
City View
Languages Spoken
English, French, Russian, Arabic and 7 more

Location

26-28 Gershon Agron, Jerusalem 9419008 Israel
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Ben Gurion Intl Airport
40.4 km
See all flights
Sde Dov Airport
2,016Reviews65Q+A100Room tips
Traveller rating
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Detailed Reviews
john36j wrote a review Jan 2024
New York City, New York22 contributions11 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
Just returned from my 13th visit to the superb Waldorf Astoria Jerusalem. Special thanks to Ihab from the front office who was very courteous and extremely helpful. Thanks to other staff from the front desk: Mohammed, Paulo, Assem and Karim.

David, from the Waldorf Astoria Jerusalem Security team, always with a nice smile and ready to help in any way possible. And a nice welcome at the hotel entrance by Ghoul and Neuber.

Special mention to Maamoon and Fuad, the 2 professional Maitre d’hotel who continuously welcomed me with a warm smile and constantly went beyond to cater to all of my requests. And thanks to Hassan for assisting with my custom requests. And thank you Ira from the Dining room and thanks to Lila for the exceptional in-room dining service.

It is always exciting to see the new foods added to the extraordinary Waldorf Astoria Jerusalem breakfast. New long baguette rolls. The tasty Matjes herring. And a yummy new croissant with an almond cream filling and crushed pistachios on top of the croissant. Mouth-watering breakfast.

Waldorf Astoria Jerusalem. The Dream Hotel of the Middle East.
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Date of stay: December 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stuart B wrote a review Jan 2020
Teaneck, New Jersey5 contributions9 helpful votes
5.0 of 5 bubbles
We just returned home from our vacation in Israel and I cannot say enough things about the Waldorf Astoria in Jerusalem. The hotel’s facilities, as well as the treatment the guests receive, are second to none. It began at check-in when were told that we had been upgraded to deluxe rooms (two attached rooms on the 6th floor) without even requesting an upgrade. The perks of being Hilton Gold, I guess. We had come to Israel to celebrate our daughter’s at mitzvah which I guess I had mentioned at check-in because a short time later two staff members surprised her at our room with a birthday cake, sodas and a gift (a very cute pink Waldorf Jerusalem knapsack). They even gave me and my wife a bottle of champagne. It’s a Waldorf property so obviously the rooms were stunning (chandeliers, couches, a television inside the bathroom mirror, etc…). The staff was exceptional. Mr. Jundich Faud, the breakfast supervisor, went above and beyond every morning as did the waiters like Marc who constantly checked to make sure we had everything we wanted. If you’re Hilton Gold you have the added bonus of being seated in a side room where a waiter stands near the table to get you anything you may want. It happened to be that the traffic situation in Jerusalem the week we were there was a mess due to over 45 world leaders coming to town for a ceremony commemorating the liberation of Auschwitz. Even though the Waldorf sat in the middle of the street closures and it was housing several of the dignitaries and hosting one of the events, the hotel took measures to make sure the guests weren’t inconvenienced by the extra security (the street closures caused problems returning to the hotel one evening but the hotel concierge stayed on the phone with us trying to guide us to a nearby parking lot unaffected by the security). In summary, I cannot recommend this hotel enough and I can’t wait to return on our next visit to Jerusalem.
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Date of stay: January 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AmiraYL, General Manager at Waldorf Astoria Jerusalem
Responded 28 Jan 2020
Dear SBoy1977, We too can't wait to welcome you back for another wonderful experience of True Waldorf Service in Jerusalem. We love nothing better than providing a stay to cherish. My thanks for your time taken to review and commend, this is much appreciated and rewarding. Kind regards, Avner On General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bob G wrote a review Feb 2020
Fuquay-Varina, North Carolina76 contributions39 helpful votes
4.0 of 5 bubbles
This was our first fine dining experience in Israel. The quality was extremely good and the service was mediocre.

We ate in the “meat” restaurant at the hotel so all entrée choices were meat.

Of course everything was kosher, and most if not all of the wines on the wine list were from Israel.
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Date of stay: February 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AmiraYL, General Manager at Waldorf Astoria Jerusalem
Responded 22 Feb 2020
Dear Bob G, Thank you for sharing your experience. I'm pleased you enjoyed it overall, though I do regret you found service less than perfect. Indeed we are a strictly kosher property; there are excellent non-kosher fine dining options conveniently located in the near area, our Concierge are delighted to assist with reservations. We would love to host you again for an altogether wonderful experience in Jerusalem. Kind regards, Avner On General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
amyfg wrote a review Jan 2020
New York City, New York18 contributions25 helpful votes
4.0 of 5 bubbles
If you are counting on a lounge for Hilton Gold and Platinum this is not the place for You. Coffee and light meals which would be lounge offerings are expensive
In addition if you book more than 3 nights through FHR American Express , even , if upgrade is available you won't get it without paying . AT least that is how it was explained to me by my personal concierge. I have yet to verify that with American Express
On the upside the room we paid for is ,what we got and it was nice
The food although expensive was delicious and the location is Excellent
The minuses are No lounge
No real gym, only a few treadmills in converted guest room, no spa
It is a nice hotel but not quite a Waldorf
There is supposed to be a spa and gym eventually
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AmiraYL, General Manager at Waldorf Astoria Jerusalem
Responded 19 Jan 2020
Dear amyfg, Thank you for sharing your experience. Our apologies for any misunderstanding, you certainly were upgraded and I'm pleased you enjoyed the room; I regret the suite upgrade was not available complimentary due to high occupancy. We look forward to welcoming you back again when the full spa, pool and gym may be enjoyed. Kind regards, Avner On General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
HappyUSAFamily wrote a review Jan 2020
New York55 contributions18 helpful votes
5.0 of 5 bubbles
If you ever wondered what it would be like to be treated like royalty step politely into the Waldorf Astoria of Jerusalem.

My wife and I were celebrating a milestone anniversary. Gladis in Reservations became earnestly involved and used the full measure of her professionalism and sensitivity to prepare a truly unforgettable experience. As Gold members we were afforded an upgrade. Wine and glasses were waiting for us in the beautiful and well-appointed room.

That week, several hotels in Jerusalem were hosting over forty world leaders for an unusual commemoration. Gladis found the time to care about us as guests, and our reservation.

The professional service of the breakfast staff was unfailing. Shout out to Dov who remembered the precise way I enjoy my coffee at the sumptuous, morning feast.

Waiters and waitresses came quickly, eager to satisfy our particular requests. All was done with a smile and courteous manner.

Errors:
A dress shirt sent to laundry was lost. Amir at reception went out of his way for two days to locate the garment. Also, a vessel to prepare hot water for Sabbath never arrived.

If you are a Sabbath observer, you will find the Waldorf enjoys a genuine Oneg Shabbat atmosphere. There were also different services available during morning Tefilla for Ashkenazi and Sephardic rites.

We greatly look forward to our next visit. We thank each and every one of the staff who made sure we enjoyed a magnificent celebration of our anniversary, and our time in Jerusalem.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AmiraYL, General Manager at Waldorf Astoria Jerusalem
Responded 28 Jan 2020
Dear HappyUSAFamily, Thank you for your detailed review and compliments, I'm delighted you've so enjoyed your stay. Such praise is rewarding to a team who do indeed genuinely care and are dedicated to True Waldorf Service. We look forward to welcoming you back again for another wonderful and memorable stay in Jerusalem. Kind regards, Avner On General Manger
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TravelerCathy123 wrote a review Feb 2020
Florida181 contributions70 helpful votes
+1
5.0 of 5 bubbles
We found this to be a great location where we could easily walk to the Old City and other areas. Concierge, Alessandro Barracca, arranged lovely welcome treats to celebrate my son’s birthday and Masters graduation that he sent to our upgraded Junior Suite. The room was spacious and comfortable with nice Ahava toiletries. The breakfast buffet and menu items are Kosher so there are dairy, but no meat offerings. There were many tasty choices. The hotel service was good and employees were helpful. Would highly recommend staying here!
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AmiraYL, General Manager at Waldorf Astoria Jerusalem
Responded 10 Feb 2020
Dear TravelerCathy123, Thank you for a lovely review and compliments to the team, who are genuinely caring and dedicated to True Waldorf Service and rewarded by your words. We would love to welcome you back to create many more wonderfully memorable occasions. Kind regards, Avner On General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ellenmM8836RC wrote a review Mar 2020
Washington, D.C., United States3 contributions1 helpful vote
5.0 of 5 bubbles
This is the third time I've stayed at this hotel. They are very welcoming & helpful. The room was very nicely decorated and clean. The hotel-provided toiletries are the Ahava brand, which is a mark of quality. This Waldorf Astoria is a great location; an easy walk to the Old City. Lastly, somehow, this hotel even managed to arrange fabulous weather for my trip - not sure how they did that!
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Review collected in partnership with Waldorf Astoria
Date of stay: March 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Coachman18 wrote a review May 2022
New York44 contributions112 helpful votes
3.0 of 5 bubbles
My wife and I spent a week at The Waldorf in May 2022. We were happy to return to Israel 2 years since the Israeli government barred foreigners from entry. We love Jerusalem and we have stayed at The Waldorf, King David, and Citadel in the past. This trip, we returned to The Waldorf because of its walking proximity to the Old City, and because the hotel is somewhat new with all modern amenities.

There seems to be a problem in Jerusalem. None of the hotels can get decent help. The housekeeping at The Waldorf are staffed with older men. As result, as expected, the rooms are not clean. Additionally, although the hotel is less than 10 years old, it appears run down. The hallway carpets are frayed, and the walls are banged up with scuff marks. (We avoided the King David because that hotel is massively run down, and the rooms are filthy.)

The management at The Waldorf was pleasant and they did try to provide a hospitable and comfortable stay, but in no way is the staff high end or professional.

All the Jerusalem Hotels include breakfast buffet. After staying at the Citadel, King David, and Waldorf, we do rate the Waldorf as the worst breakfast of the three. I ordered an egg omelet on two separate mornings, and unfortunately, they were the worst omelets I ever had in my life.

Nonetheless, my wife and I were happy with our stay, and we would go back. Among the bad hotels near the Old City, the Waldorf is the lesser of all evils. We won’t be disappointed because our expectations are so low.
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Date of stay: May 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jkruvi wrote a review May 2021
San Diego, California6 contributions
5.0 of 5 bubbles
This was my first stay at the WA Jerusalem. The hotel is mesmerizing with fantastic location 2 minutes walk from Mamila center . The sense of luxury and comfort is displayed everywhere the moment you step in from the lobby to the classic modern and luxury guest room, beautiful meeting rooms and a world famous new Guerlin Spa.
The breakfast buffet which is actually a brunch was back and the selection was fantastic and very nicely displayed making it difficult to decide what to choose.
Most of all the staff was very attentive from the bar to the restaurant , parking and the front office staff. Highly recommend this special hotel.
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Date of stay: May 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David G wrote a review Jun 2021
40 contributions15 helpful votes
5.0 of 5 bubbles
This was as find a hotel stay as we have ever had. From the second we checked in at the front desk. To the help from the Bellmean, Everybody at the hotel was so kind and welcoming. The hotel is beautiful rooms are well kept and housekeeping and turn down service were both excellent.

The swimming pool has just reopened. The star of the show is the breakfast. It’s the best that I’ve had in Israel. Cured salmon just melts in your mouth. And as good as the food was the service was even better. FAOUD manages the staff and is just a great guy always making sure we had everything we needed. Two servers really stood out in Sammi and Aaron. They take tremendous pride in what they do and we are in some cases bring us but we have been having every morning before we even ask for it.

Especially as Israel is emerging from COVID you will never have an opportunity to stay at a 5 star hotels like this for such a reasonable room rate. God-willing we can return soon.

Well done!
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from john36j
New York City, New York22 contributions11 helpful votes
No...however you can walk to the Western Wall from the hotel...the hotel is in a great location!
SuZQ234 asked a question Jan 2021
Broomfield, Colorado240 contributions82 helpful votes
Is there a safe in the room?
Answer from debbie g
Netanya, Israel190 contributions56 helpful votes
Yes
Cindy PJ Nguyen asked a question Nov 2019
Los Angeles, California7 contributions
Does the Waldorf allow men and women who are not married stay in the same room?
Answer from Amira YL
Jerusalem, Israel11 contributions
Dear Cindy PJ N, Guests are welcome to make their reservations as they please, we do not stipulate any such restrictions.
Answer from Amira YL
Jerusalem, Israel11 contributions
Dear Julesjersey, Work has indeed begun and we look forward to opening the full facilities in February 2020. I very much regret they will not yet be available during your December stay.
Answer from Amira YL
Jerusalem, Israel11 contributions
Dear Dobson-Shaw, Your fellow travelers have provided excellent information. Indeed all Jerusalem hotels are kosher, significance being the following: specific dietary restrictions, meat and dairy served separately, on Sabbath and Jewish holidays menu available is the traditional Sabbath meals or a cold menu. Also as noted - there are quite a few superb non-kosher restaurants in the close vicinity. In the event you wish to contact us directly, we would be more than happy further clarify and assist.
Ymym65 wrote a tip Jan 2024
Tel Aviv, Israel764 contributions132 helpful votes
4.0 of 5 bubbles
"Stay here only on weekdays."
Read full review
srsimpkins1 wrote a tip Sept 2023
Dayton, Ohio20 contributions6 helpful votes
5.0 of 5 bubbles
"Employ a guide if this is your first visit. Spend at least five days to see everything."
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mttaylor9 wrote a tip Jul 2023
Baltimore, Maryland841 contributions395 helpful votes
5.0 of 5 bubbles
"If you can afford it... don't think twice"
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Carol F wrote a tip Jul 2023
11 contributions6 helpful votes
5.0 of 5 bubbles
"Try to get a higher floor as the view is beautiful of the city."
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jessaspen wrote a tip Jun 2023
Los Angeles, California4 contributions
5.0 of 5 bubbles
"Wonderful location, close to old city. Pool and gym close early so plan accordingly."
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Not the right property for you?
There are more places to choose from in the Jerusalem area.
PRICE RANGE
RM 2,538 - RM 3,041 (Based on Average Rates for a Standard Room)
LOCATION
IsraelJerusalem DistrictJerusalem
NUMBER OF ROOMS
226
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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WALDORF ASTORIA JERUSALEM: UPDATED 2024 Hotel Reviews, Price Comparison and 1,378 Photos (Israel) - Tripadvisor

Frequently Asked Questions about Waldorf Astoria Jerusalem
Which popular attractions are close to Waldorf Astoria Jerusalem?
Nearby attractions include Baltinester Bros. Jewelry and Judaica (0.4 km), The Friends of Zion Museum (0.3 km), and Moonshine Escape Room (0.4 km).
What are some of the property amenities at Waldorf Astoria Jerusalem?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Waldorf Astoria Jerusalem?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Waldorf Astoria Jerusalem?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Waldorf Astoria Jerusalem?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Waldorf Astoria Jerusalem?
Conveniently located restaurants include Happy Fish Restaurant, Deja Bu, and Katy's.
Are there opportunities to exercise at Waldorf Astoria Jerusalem?
Yes, guests have access to a pool, a fitness centre, and a yoga room during their stay.
Does Waldorf Astoria Jerusalem have airport transportation?
Yes, Waldorf Astoria Jerusalem offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Waldorf Astoria Jerusalem located near the city centre?
Yes, it is 0.7 km away from the centre of Jerusalem.
Are any cleaning services offered at Waldorf Astoria Jerusalem?
Yes, dry cleaning and laundry service are offered to guests.
Does Waldorf Astoria Jerusalem offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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