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Crowne Plaza Hotel Jerusalem

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Traveller (638)
Room & Suite (356)
Dining (92)
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Overview
  • Excellent43%
  • Very good23%
  • Average15%
  • Poor10%
  • Terrible9%
Travellers talk about
“supreme court”(17 reviews)
“old city”(127 reviews)
“business lounge”(25 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Additional information
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,831)
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Traveller rating
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129
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All reviewssupreme courtold citybusiness loungethe central bus stationhigh floorsmall balconyfront desk staffan upgradebreakfast and dinnerdining roomspecial thankslight railbennynourriadknessetland
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311 - 315 of 1,250 reviews
Reviewed 26 July 2016

I have stayed at this hotel many times over the years as I have led tours to Israel. My last trip was trip #17. Crowne Plaza has always been good, but on this last trip (February 2016), the staff was even more courteous and welcoming....More

Thank Gary F
Response from Riad A, Front Office Manager at Crowne Plaza Hotel JerusalemResponded 2 August 2016

Dear Mr. Gary f Thank you for choosing to stay at Crowne Plaza Jerusalem and thank you for your detailed review and your kind words. I am happy you had such a meaningful experience in Israel and that you enjoyed the hotel and the high...More

Reviewed 25 July 2016 via mobile

This used to be the Jerusalem Hilton, and it wears its age nicely. The room is nice sized for one, the bath lovely. When I mentioned an issue with the hot water in the shower, they fixed it quickly and without fuss. Nice shopping opportunities...More

Thank Lspdoll
Response from Riad A, Front Office Manager at Crowne Plaza Hotel JerusalemResponded 12 August 2016

Dear Guest, We would like to thank you for taking the time to write your review regarding your recent stay at Crowne plaza Jerusalem hotel. We were exciting to read that you had a successful vacation. All your kind words will received to our staff...More

Reviewed 24 July 2016 via mobile

One of the worst stays I have had. Arrived at 11pm along with many others and no assistance available at all. Took ages to check in and then the room.... Frayed towels,dirty carpet, windows and shower. A really unpleasant experience. When I went for a...More

2  Thank avi18
Response from Riad A, Front Office Manager at Crowne Plaza Hotel JerusalemResponded 8 August 2016

Dear Mr.Avi Thank you for taking the time to write your own review regarding your recent stay at Crowne Plaza Jerusalem hotel. We are truly sorry that your stay did not meet your expectations.We take all of the reviews we receive very seriously . Please...More

Reviewed 20 July 2016

We were upgraded to club room for free :-) Hopefully because the room was ok but not exceptionnal First night was ok, the second and third was very very noisy (the third monrning there was a bad in front of our door : hopefully the...More

Thank sisco_fr
Response from IHGService, Guest Relations Manager at Crowne Plaza Hotel JerusalemResponded 4 August 2016

Dear sisco_fr, Thank you for your feedback regarding your stay at Crowne Plaza Hotel Jerusalem. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry about the noise during your stay. We will look into this concern....More

Reviewed 16 July 2016

The Hotel is very nice, the location is the problem, a bit far from the Old City and Center City of Jerusalem, in Saturday you need taxi service or stay in the hotel area. Nothing to do in the hotel area in Saturday.

Thank MiguelNicolaevsky
Response from Judith G, Guest Relations Manager at Crowne Plaza Hotel JerusalemResponded 16 February 2018
Google Translation

אורחים יקרים תודה רבה על הדרוג אנו מקווים שיהיה לנו העונג לשוב ולארח אתכם גם בעתיד בברכה הנהלת המלון

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Spa
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Spa
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$101 - US$221 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Family Hotel in Jerusalem
#18 Spa Hotel in Jerusalem
#21 Business Hotel in Jerusalem
#37 Luxury Hotel in Jerusalem
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$101 - US$221 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Family Hotel in Jerusalem
#18 Spa Hotel in Jerusalem
#21 Business Hotel in Jerusalem
#37 Luxury Hotel in Jerusalem
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (638)
Room & Suite (356)
Dining (92)
Pool & Beach (35)
Business Centre & Event Rooms (18)
Family and Play Areas (7)
Questions & Answers
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Zahavah S
27 October 2017|
AnswerShow all 6 answers
Response from Cannesgold | Reviewed this property |
Contact them directly
0
Votes
eyalandhila
26 October 2016|
AnswerShow all 9 answers
Response from Yaelh101 | Reviewed this property |
Yes
0
Votes
Room Tips
"High floor room with club acces makes the trip perfect."
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"All rooms have balconies"
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"Ask for executive room, floor 9, for larger rooms."
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"Stay above the 5th floor noise from lobby can be heard on lower floors"
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