*The* best place to stay in Jerusalem - perfectly situated to see all the sites, beautiful rooms and services, friendly and accommodating staff. Yardena, the sommelier at the restaurant, was a standout and suggested wonderful Israeli wines for us. Looking forward to going back!
After sorting a number of issues with the room - warm fridge and TV on the blink, things seemed ok until we realised the minibar (only basics such as coffee/tea/bottles of water) would not be restocked each day and was a costable item and there was no milk provided in the first instance. The breakfast buffet was ok but nothing compared to other hotels such as Beresheet. The pool area was relaxing and pleasant although the beds were very close together. On-site parking is a first come availability at NIS60 per day you stay - you have to phone them when you are at the carpark gate to get access - a bit of a pain.
First time at the King David Hotel. I know this is an iconic hotel but it’s stuck in a time warp and is in desperate need for a make-over. The rooms were large and spacious with very dated furnishings. The bathroom was large and very tired. The shower was dark and gloomy. I always look forward to a nice shower after a day of touring but this was the one hotel room I was never excited to jump in the shower or “lounge” in the room. We had two huge hiccups. Our first night, I heard someone open a door around 5-5:30am. It sounded like it was our door but it must have been the next room over. At 6am when my husband woke up, our door was open. We didn’t say anything to the front desk because we thought perhaps we didn't shut our door properly after returning from dinner. But in the 30+ years of traveling all over the world at 5 star hotels, we have NEVER left our door open. We ALWAYS double lock. Second hiccup, our first day of our excursion we left our room at 8:30 am. We called housekeeping to let them know we were out for the day. We returned at 3:30 and our room was not made up. That is extremely irritating after a long hot day of excursions. We called again and told them we will be at the pool and to make up our room. We came back 2 hours later and still no housekeeping. After several calls to the front desk we found out someone called the front desk and said they had covid and gave our room number! In retrospect, someone should have followed up with our room since they suspected that we were stuck in the room with covid. We cleared this up that we never called the front desk to report covid. We all had a laugh and went forward. I let the front desk know about hearing someone come in our room and left the door open. They said they looked at their camera and didn’t see anything. I don’t buy that, I’m convinced that the front door and the covid room mishap is tied together. I will say that Jeremy Weiss was the best. He was always friendly, attentive and professional. The breakfast buffet was plentiful but they didn’t offer anything hot. Ordering from the breakfast menu was a better option. The servers for breakfast was attentive and quick. Our cappuccinos arrived quickly and they were very professional. The pool area was OK. The towels were small. There is an outdoor dining area but no food service?…
Room Service Staff I have been in the hotel for a few months for work and after long days I normally eat in my room at night one outstanding person comes to mind Yassim who has helped me immensely as I work long hours always assistant and helpfull
My name is Ilan Amouyal business owner in Jerusalem We had the best experience in the hotel especially in the resturant of the pool The service was great , the manager of the resturant - his name is - Qutob was personal and amazing Will come again for sure Thank yoy
My husband and I visited kind David hotel for our honeymoon and were welcomed by Jeremy Weiss who was very warm and kind. Throughout our stay Jeremy was very helpful. He made a few restaurant suggestions and ended up making the reservations for us. All his suggestions were super delicious and exactly what we had in mind. Overall we had a great experience with King David hotel staff and service but Jeremy really made our experience much better. Highly recommend this hotel and their services.
Yardena what is an exquisite host who took care of us with such delicacy and kindness that we almost forgot that we were on Earth. The food was excellent, very nicely prepared, with tastes unknown before. Shani, the waiter, was very smiley, obviously happy with her job: what is better than a happy person? This evening will stay forever as a wonderful souvenir.
Yes, the King David Hotel in Jerusalem, an icon itself, could use some major refurbishment, but fine decor and up-to-the-minute technology are not the only things that matter. Service when it counts is crucial. We are here to get ready for a history of Christianity tour seen through its buildings and its art that begins the end of this week. On of our scholars for the trip arrived yesterday. He has been suffering from kidney disease which he thought was under control. It wasn't. Last evening he lost consciousness. His wife called the desk. The duty manager and medics were there in minutes. They saved his life. The manager went with them to the hospital and he has been there to visit and check on them today. That's what I mean by above and beyond. We are all grateful to everyone at the hotel, especially I also found that service in the restaurant just off the lobby. The past two days I've had four-hour lunches to do background reading for the trip. Today's waiter Halil found not have been better, and Yardena the sommelier made sure I had a glass of good chardonnay. Little things. They matter. With others on Trip Adviser, I hope the hotel management and owners do some fixing up of the infrastructure and decor. But, I'm thankful for the very BIG thing they do right, which is come through when you really need them. Five Diamond on that all the way!!…
We recently stayed at The King David for 9 days in early June. We were willing to put up with the 3.5 star rooms (we even stayed on the 6th floor) because the pool is the nicest in Jerusalem. While we have stayed in the hotel many times this was our first post covid stay. We were surprised how much the service declined and especially how poor the food was. The breakfasts were certainly not up to the standard that KD guests remember. The Shabbat and Chag meals were tasteless. Thankfully there are many better options in Jerusalem. Dan & Ell
This hotel required refurbishment 25 years ago. It hasn't been touched since. The upper 2 floors were somewhat refurbished a few years ago but are also run down. The place needs to be gutted in order to enable to come back to life. Everything is old and decrepid except for the tariff, which is amongst the highest in the city. The breakfast buffet is also a shadow of its former pre-covid self and the service in the hotel is generally quite poor.