Jerusalem Gardens Hotel

Jerusalem Gardens Hotel

4th Vilnay Street Kiryat Moshe, Jerusalem 96100‎ Israel
לובי
Traveller (243)
Room & Suite (35)
At Jerusalem Gardens Hotel Orthodox Jewish Chamber of Commerce  Amazon conference
Dining (24)

View prices for your travel dates

Contact accommodation for availability.
There are similar hotels available.
View all

About

4.0
#43 of 112 hotels in Jerusalem
4.0 of 5 bubbles
Location
3.7 of 5 bubbles
Cleanliness
3.8 of 5 bubbles
Service
3.9 of 5 bubbles
Value

Welcome to Jerusalem Gardens Hotel, your Jerusalem “home away from home.” The Jerusalem Gardens Hotel aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.

Nearby landmarks such as Old City, The Kotel (1.9 mi) and Church of the Holy Sepulchre (1.8 mi) make Jerusalem Gardens Hotel a great place to stay when visiting Jerusalem. Easy access using the light train.

You’ll enjoy relaxing rooms that offer a flat screen TV, a refrigerator, and air conditioning, and you can stay connected during your stay as Jerusalem Gardens Hotel offers guests free wifi.

The hotel features a 24-hour front desk, a concierge, and room service.

While in Jerusalem, you may want to check out some of the restaurants that are a short walk away from Jerusalem Gardens Hotel, including Machneyuda (0.8 mi), Chakra (1.2 mi), and Crave Gourmet Street Food (0.8 mi).

There is no shortage of things to do in the area: explore popular art museums such as Israel Museum, L. A. Mayer Memorial Museum of Islamic Art, and U. Nahon Museum of Italian Jewish Art.

Jerusalem Gardens Hotel puts the best of Jerusalem at your fingertips, making your stay both relaxing and enjoyable.

Hotel spa and pool are temporarily closed for renovation.

Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free High Speed Internet (WiFi)
Free breakfast
Business Centre with Internet Access
Conference facilities
Baggage storage
Concierge
24-hour front desk
Dry cleaning
Wifi
Coffee shop
Restaurant
Breakfast buffet
Meeting rooms
Currency exchange
Non-smoking hotel
Laundry service
Room features
Air conditioning
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Classic
Family
Languages Spoken
English, French, Russian, Arabic and 1 more

Location

4th Vilnay Street Kiryat Moshe, Jerusalem 96100‎ Israel
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 55 out of 100
55
Ben Gurion Intl Airport
38.2 km
See all flights
Sde Dov Airport
52.7 km
See all flights
1,092Review22Q+A100Room tips
Traveller rating
  • 526
  • 234
  • 125
  • 109
  • 97
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
YaelSp109 wrote a review Jan 2020
1 contribution
5.0 of 5 bubbles
We had such a wonderful stay in this hotel. The room was clean, beds were comfortable, and staff was happy to help with anything that we needed.
Breakfast had a large variety of different foods-something for everyone, and we were able to pack lunch to go.

the free parking at the hotel was also a major plus, because we have stayed in hotels before that tack on crazy fees and makes it not worth renting a car at all.

Definitely would stay again!
Read more
Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nofia b, Guest Relations Manager at Jerusalem Gardens Hotel
Responded 29 Jan 2020
Dear Yael, Thank you so much for taking the time to share your review of your stay at the Jerusalem Gardens Hotel & Spa. I am delighted to read that you found our rooms clean and comfortable and that you enjoyed the various unique amenities the hotel has to offer. Thank you for your positive comments pertaining to the quality of our service and accommodations. We will look forward to our next opportunity to serve you when your travels bring you back to Jerusalem. With warm regards, Nofia
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maria B wrote a review Feb 2020
Jerusalem, Israel4 contributions1 helpful vote
5.0 of 5 bubbles
Adel; one employee in the hotel bar, noticed I asked for food late at night as I was just checking in and tired.
Kitchen was closed n felt terrible. He calmed down, offered to order food for me, called restaurant as I do not speak Hebrew. He ensured food was delivered quickly and made me feel awesome & relaxed. He gets from me, a 200% rating on fabulous customer service, patience n understanding for guests & human kind.

Note: Hotel breakfast is delicious and abundant.
Read more
Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nofia bar osher, Guest Services / Front Office at Jerusalem Gardens Hotel
Responded 26 Feb 2020
Dear Maria, , We are delighted by your wonderful review and to read that you were so happy with the service you received from the lobby bar employee. Our staff works very hard to ensure our guests have a fantastic stay with us. We look forward to welcoming you back to Jerusalem Gardens Hotel & Spa, Sincerely, Nofia
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
P Sebastian wrote a review Jan 2020
3 contributions
3.0 of 5 bubbles
Hisham was an awesome bartender! We looked forward to his attentive service each evening. His lively, gracious conversation along with delicious wine was a highlight of our stay at Jerusalem Gardens.
Housekeeping quickly responded to requests for towels.
The man at reception was very patient with me explaining maps and the light rail.
Read more
Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nofia b, Guest Relations Manager at Jerusalem Gardens Hotel
Responded 29 Jan 2020
Dear Guest, We are delighted by your wonderful review and to read that you were happy with our reception staff and bartender at the lobby bar. Our staff works very hard to ensure our guests have a fantastic stay with us. We look forward to welcoming you back to Jerusalem Gardens Hotel & Spa. Sincerely, Nofia
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Geraldo wrote a review Mar 2023
Radlett, United Kingdom249 contributions180 helpful votes
2.0 of 5 bubbles
Our experience over 5 nights is that our room and bathroom were never properly cleaned (smeared windows, stained carpets, dusty, some ants which the hotel treated on request), the beds were never properly made up (sheets just vaguely pulled up!) and the room maintenance was poor (ill fitting furniture, headboard made of chipboard which was disintegrating and broken). Some of our pillowcases also appeared stained.

On our 3rd day we returned to the room in the evening to find it not made, no clean towels and no toilet paper. On reporting this we were told we should have put out a ‘please make my room sign’ but none was provided and no such instruction until after our complaint.

Major building works immediately adjacent to the hotel with jackhammers from 7am.

On the plus side, this is a well positioned and economic hotel. Staff were courteous and helpful and the breakfast buffet was more than adequate.
Read more
Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David wrote a review Jul 2022
2 contributions1 helpful vote
2.0 of 5 bubbles
I spent 4 nights at this hotel with a group and from our arrival I knew this would not be a pleasant stay. First of all, we were sitting in the lobby waiting for our room keys for 35 minutes. My bed had a stain of urine and the reception didn’t change it despite multiple calls and it was only a day later that they gave me sheets to change myself. Moreover, the rooms aren’t supplied with towels every day, let alone even cleaned at all. And when you call for towels they either say they have none left or take 45 minutes to arrive. The food on the other hand is pretty good.
Read more
Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jennifer_ch2n wrote a review Jan 2020
San Francisco, California14 contributions16 helpful votes
1.0 of 5 bubbles
Let’s start by saying that there is no way this is a four star hotel. It is definitely a dated hotel and I am not sure where the rest of the reviewers were staying but the staff wasn’t up to par. When we checked in, there was no one at reception for at least five mins. While it was an easy check in, it didn’t feel welcoming. The rooms are basic. Again, sheets and mattresses seemed to be on the older side but clean. There was a wedding happening one of the nights we stayed. The music was very loud. We requested to change rooms to the other side but the staff said there wasn’t any and then said they would check. They also said it would be over at 11pm. We called again at 11pm to complain about the loud music and requested a room change. The staff said he would call back but never did. Thankfully the music did stop at 11:35pm. This wouldn’t have been a big deal if we were informed during check in but we weren’t. Again, when we checked out, no one was at reception until we hit the bell to drop off the keys. No words of hope you had a great stay or anything. Also, you have to take a light rail to get to the center. Quiet frankly, when you’re old and tired after walking all day long, taking a light rail and then doing a five min walk to this hotel seemed a bit dreadful at times.
Read more
Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nofia b, Guest Relations Manager at Jerusalem Gardens Hotel
Responded 4 Jan 2020
Dear Guest, I appreciate you taking the time to comment about your recent stay at our hotel. Thank you for bringing these issues to our attention. We apologize for the inconveniences you faced with the wedding music during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. Regarding the light rail, most of our guests are very happy that our location is so close to the tram. It is indeed very convenient since the light rail reaches almost all parts of the city. We hope you choose to stay with us again, so we can show you our true level of service. With warm regards, Nofia
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LisaandYaniv wrote a review Jun 2022
UK37 contributions10 helpful votes
1.0 of 5 bubbles
This hotel should be avoided at all costs. My guests were due to arrive today from the UK for an event i the area (which is why this hotel was booked) - last night they checked the website to find out about the spa hours and were faced with a note stating that all spa and pool facilities were closed due to renovations. There was no reply when calling the hotel and this morning from Jerusalem I continued to call the hotel to no avail - so at 7:30am drove up to the hotel. There is noone at the front desk!!! The receptionist arrived at 7:45am. Noone can say when the renovations started or will end and on further investigation there actually are no renovations taking place just a fence round the pool and no access to the spa. The receptionistwas unable to help me when I asked what the guests who are now on the flight from the UK should do when they arrive to no facilities and handed me a card with the name of the Reservations clerk - Loren (who my guests had booked through) and the switchboard number that noone answers!) The main hotel number is unmanned. No option is given to guests for spa and pool use and noone seems to know what the situation is. All I was suggested to do was cancel. But now what should I do with guests on the way and no hotel for my guests for the next 4 nights. I managed to get my hands on the mobile phone number of the General Manager Aharon Samuel who refused to listen to my complaint because I had already made the cancellation. But surely it is important for him to know how dreadful his hotel is functioning? And that none of his staff know anything about the renovation nor think that guests should be advised before arriving?! That reception staff are not on the desk to deal with phone calls or guests?? This hotel was, once upon a time, a great local gem with fabulous facilities, if a little shabby. How has it reached such dreadful levels of service. I wouldn't send me worst enemy here. I have sent complaints to the Ministry of Tourism and the Jerusalem Hotel Association and hope that something will change.
Read more
Date of stay: June 2022
1.0 of 5 bubblesRooms
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Room Tip: DO not go near this place
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
carlo s wrote a review Mar 2023
Milan, Italy1 contribution
3.0 of 5 bubbles
the structure of the hotel could be honestly higher than three stars, but the weak point is the service mostly due to lack of supply of towels in the bathroom and general cleaning of the rooms.
Once at the restaurant when I asked for something I needed to the waiters they all said ok I'd come in few minutes but at the end they all disappeared. I'd anyway highlight that I've most appreciated the great help from Mrs. Safa as we had a broken suitcase and she found out a decisive solution.
The food of the restaurant is almost appreciable but at the tables you are too much closed to your neighbor. I think that this hotel is normally frequented by many people and groups, so please let add an extra coffee machine in order to avoid long queues
Read more
Date of stay: March 2023
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rm1003 wrote a review Dec 2021
Manchester, United Kingdom1,245 contribution311 helpful votes
1.0 of 5 bubbles
The hotel is old and the room are in desperate need of a full refurb same with the gym and I door pool.

I stayed here essentially for the big buffet breakfast that the hotel is known for and that i have had on numerous occasions however I was in for a massive disappointment.

Due to covid and the lack of guests they have closed the hall downstairs where breakfast used to be served. Instead it is served in the cafe upstairs and no buffet. Just a small breakfast with no choice of items and service is poor. The breakfast times is very limited and not of use if you have an early start like I did. Now there is no attraction at all to stay at the Jerusalem Gardens.
Read more
Date of stay: November 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah Manning wrote a review Jul 2021
Jerusalem, Yerushalayim, Israel7 contributions6 helpful votes
5.0 of 5 bubbles
This is really a tour hotel but in the absence of tour groups it is managing valiantly to keep its guests happy. The staff are extremely helpful and respond quickly to guest requests, even when the hotel is full at the weekends. The food was plentiful and tasty. The Reception staff were exceptionally helpful and kind.
Read more
Date of stay: July 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Vicki L
Melbourne, Australia28 contributions4 helpful votes
There are always minyanim in the hotel.
Shirley L asked a question Mar 2018
Calgary, Canada11 contributions18 helpful votes
Is room # 1013 a superior single room w/ Balcony??
Answer from Toniej
33 contributions35 helpful votes
This hotel is nowhere close to as good as it thinks and advertises it is. At least, that’s how we found it. If you’re comparing it to superior rooms you’ve stayed in elsewhere, I’d run now and book somewhere far away, before it’s too late
Answer from tal s
Tel Aviv, Israel115 contributions161 helpful votes
It's the same hotel. It had a name change when the ownership change. The former Knesset Tower hotel and the Tower Hotel (which still maintains its name) are NOT the same hotel.
Answer from הדר י
1 contribution1 helpful vote
yes, but its more like a half-siting-half lying kind of thing...
Answer from Nofia b
Jerusalem, Israel2 contributions1 helpful vote
The price for dinner for our guests is 130 Shekels.
Wilma K wrote a tip Jun 2023
Somerset West, South Africa40 contributions65 helpful votes
2.0 of 5 bubbles
"No pool or spa. Be watchful of luggage and valuables... "
Read full review
alandarya wrote a tip May 2023
israel36 contributions20 helpful votes
4.0 of 5 bubbles
"We had 5 rooms on the first floor so didn't need the shabbat lifts.. peculiar but pleasant rabbi"
Read full review
LisaandYaniv wrote a tip Jun 2022
UK37 contributions10 helpful votes
1.0 of 5 bubbles
"DO not go near this place"
Read full review
ongmck wrote a tip Dec 2019
Kuala Lumpur, Malaysia62 contributions59 helpful votes
4.0 of 5 bubbles
"Request for an upper floor room for city view."
Read full review
MelWisc wrote a tip Nov 2019
Marco Island, Florida448 contributions38 helpful votes
2.0 of 5 bubbles
"Ask to overlook the outdoor pool, not the freeway."
Read full review
Not the right property for you?
There are more places to choose from in the Jerusalem area.
PRICE RANGE
RM 433 - RM 612 (Based on Average Rates for a Standard Room)
LOCATION
IsraelJerusalem DistrictJerusalemGivat Ram
NUMBER OF ROOMS
180
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

JERUSALEM GARDENS HOTEL: See 526 Reviews, Price Comparison and 270 Photos (Israel)

Frequently Asked Questions about Jerusalem Gardens Hotel
Which popular attractions are close to Jerusalem Gardens Hotel?
Nearby attractions include Bible Lands Museum Jerusalem (1.2 km), Knesset (Parliament) (1.2 km), and Bloomfield Science Museum (0.8 km).
What are some of the property amenities at Jerusalem Gardens Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Jerusalem Gardens Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Jerusalem Gardens Hotel?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
What are some restaurants close to Jerusalem Gardens Hotel?
Conveniently located restaurants include Ima Restaurant, Denya Cafe, and Ahavat HaYam.
Are any cleaning services offered at Jerusalem Gardens Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Jerusalem Gardens Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Jerusalem Gardens Hotel?
The staff speaks multiple languages, including English, French, Russian, Arabic, and Hebrew.
Are there any historical sites close to Jerusalem Gardens Hotel?
Many travellers enjoy visiting Old City of Jerusalem (3.3 km), Temple Mount Sifting Project- HaMasu'ot Lookout (4.7 km), and Western Wall (3.6 km).
All Jerusalem HotelsJerusalem Hotel DealsLast Minute Hotels in JerusalemHotels near Jerusalem Gardens Hotel
Things to DoRestaurantsFlightsHoliday RentalsTravel StoriesCruisesCar Hire