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Jerusalem Gardens Hotel & Spa

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Jerusalem Gardens Hotel & Spa
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551 Reviews from our TripAdvisor Community

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Showing 309: English reviews
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Pardes Hanna Karkur, Israel
Reviewed 2 weeks ago

Good value for money. Room spacious and clean although wall-to-wall carpet near bathroom door was soaked wet. Public areas were neglected and worn out. Corridors dark and unfriendly, starirway dirty. Breakfast OK. Noisy till 23:00-24:00 beacause of loud music- wedding - function hall. Car access to front door very inconvenient and not enough parking. Had to park outside and pay...

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Helpful?
Thank israeljet2016
JGNB123, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, I regret to read that some components of your visit were not satisfactory, and I do apologize for the inconvenience regarding the wet carpet, We will see to it that this will not happen again. Your feedback is highly valued because it’s important for us to know where we succeed and where we can improve. Your remarks will...

Modiin, Israel
Reviewed 2 weeks ago via mobile

Been there as a couple, very quite and relaxing. Enjoyed the stunning view of Jerusalem after a delicious meal. Swim in the pool (inside and outside), take a few minutes at the sauna, and don't forget to keep up the work in the gym. Thank you for the great service and a good break for relaxation.

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Helpful?
Thank Dor S
JGNB123, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you so much for taking the time to share your review of your stay at the Jerusalem Gardens Hotel & Spa. I am delighted to read that you found our rooms comfortable and that you enjoyed a relaxing time at our spa and gym. Thank you for your positive comments pertaining to the quality of our service...

Israel
Reviewed 2 weeks ago

I was staying here a couple of times in my capacity as a tour guide. The place offers everything you need in a hotel. Simple - not fancy. For people with a limited budget it's a good place to go. It's in walking distance from the Central Station (I walked there once with my suitcase!) and the light train, so...

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Helpful?
Thank Benayah
JGNB123, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to write such a nice review of our hotel. We are so glad to see that you have returned to us a couple of times and that you enjoyed your stay with us and that you took advantage of our fabulous and convenient location. It is always a pleasure to...

Australian Capital Territory, Australia
Reviewed 2 weeks ago

Wonderful Timeless elegance. Great for singles couples and families. I loved staying here as It is so comfortable and comforting. Accommodation is clean and offers everything you need and then more.Worth staying in.

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Helpful?
Thank DeeDeldum18
JGNB123, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to write such a nice and heart-warming review of our hotel. We are so glad to see that you enjoyed your stay with us and that you found our accommodation comforting. It was a pleasure serving you as a guest, and we look forward to accommodating you again soon. With...

Stuttgart, Germany
Reviewed 3 weeks ago

We spent 10 days in this hotel this spring. First of all, the breakfast buffet was great and very diversive. But unfortunately the service, especially the reception of this hotel was the total opposite: When having questions, about tours roads or anything else concerning the hotel, these were answered 85% of the time with "I don't know". For example, there...

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Helpful?
Thank ironymike
JGNB123, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, My thanks for your time taken to post a detailed review of your stay at Jerusalem Gardens Hotel & Spa. Your feedback is truly valued and will be internally reviewed. Your comments have been shared with the various departments and steps have already been taken to improve and/or eliminate these happenings. It’s important for us to know where...

Pretoria, South Africa
Reviewed 4 weeks ago

After reading the good reviews, I was excited to book this for my family for 2 nights. But sadly i was disappointed, but let me start with the obviously positive 1. The location-near a tram station and bus route 2. good breakfast range (kosher) 3. Good wifi, heated pool 4. Some parking space available As for the not so good......

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Helpful?
Thank Admiral N
JGNB123, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for your review of your stay with us. I regret to read that your experience did not meet your expectations and there was too much noise during your stay. However, I'm happy to see that you did take advantage of our great location and kosher and tasty food. Your feedback is highly valued, for comments like...

Reviewed 15 March 2017 via mobile

5.0 / 5Exceptional "Nice hotel" This hotel is in walking distance from the Central bus station, so we had a very easy nice walk there. The staff was very friendly and let us drop off our luggage before check-in time, which let us use the day to explore the city. The room is good enough to our taste, clean, all...

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Helpful?
Thank luis r
JGNB123, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Luis, Thank you for taking the time to share your experience of your recent stay here at Jerusalem Gardens Hotel & Spa.. We are truly happy that you enjoyed your room and that our staff and service met your expectations. I'm happy to hear that you took advantage of our hotel's wonderful and very convenient location and that you...

Reviewed 7 March 2017

A really nice and comfortable hotel with large rooms. However it can do with a little modernising. It has a swimming pool and two restaurants, including a really nice but pricey grill room on the twelfth floor. The breakfasts are excellent. It also has a training room. We will be happy to return.

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Helpful?
Thank SARAH H
JGNB123, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Sarah, We are delighted by your wonderful review and to read that you were happy with our facilities and food. We are very proud of our Sky Line Restaurant on the twelfth floor. I hope you enjoyed the perfect view from the balcony. Our staff works very hard to ensure our guests have a fantastic stay with us. We...

ein-mahel,ISRAEL
Reviewed 2 March 2017

simply a quit location near the Hebrew Jerusalem University , close to the museums of Jerusalem. about 50 km from Ben Gurion international airport ! The whole furniture of the hotel is old and must be changed ! A very good variety of breakfast and very tasty ! Small Lobby space considering to a hotel that contain close to 200...

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Helpful?
Thank habiballah
JGNB123, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write such a nice review of our hotel. We are proud of our reasonable pricing and extremely convenient location. I would like to mention that the hotel is in the process of undergoing a general renovation, but our guests do find the hotel to be cozy with a very warm atmosphere....

Jerusalem, Israel
Reviewed 27 February 2017

My mom,my baby and myself stayed in this amazing hotel for the last weekend and i must say that it was great vacation-the room was big,the food was excellent and the service was great. Its not the first time that we staying in this beautiful hotel and certainly not the last. Very recommended for long vacations as well as short....

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Helpful?
Thank einat b
JGNB123, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Einat, Thank you very much for taking the time to write such a nice and heart-warming review of our hotel. We are so glad to see that you enjoyed your weekend with us and that our food, staff and service met your expectations. It was a pleasure welcoming you back as a guest, and we look forward to accommodating...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Jerusalem Gardens Hotel & Spa

Address: 4 Kiryat Moshe, Jerusalem 9610204, Israel
Region: Israel > Jerusalem District > Jerusalem
Price Range: RM383 - RM1,166 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Jerusalem Gardens Hotel & Spa 4*
Number of rooms: 180
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Hotel Style:
#13 Spa Hotel in Jerusalem
#31 Luxury Hotel in Jerusalem
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Questions & Answers

Here's what travellers have asked, with answers from Jerusalem Gardens Hotel & Spa staff and other travellers.
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Questions? Get answers from Jerusalem Gardens Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are neat , clean and elegant”
DeeDeldum18, 5 Apr 2017 | Read review
“All rooms are good.”
sarahhL6587LW, 7 Mar 2017 | Read review
“A room at a high storey will be perfect to see parts of Jerusalem !”
habiballah, 1 Mar 2017 | Read review
“not sure wich side is best but the room was luxury to my opinion”
bosmateh, 16 Jan 2017 | Read review
“Go to another hotel”
IzzyPacket, 9 Jan 2017 | Read review
5 of 5