All Israeli hotels are very expensive, but this is one of the more reasonably priced ones compared to other hotels nearby. Beds were comfy which is the most important thing. Excellent lifts. Great view of city from 9th floor.
All round an excellent place to stay. Location - Rooms - Service - all would make me stay again.Breakfast had a great choice and could not be faulted. Front desk staff were more than helpful. 5 minute walk to the beach bars and restaurants.
We stayed in this hotel in Dec 2022. We had booked a room with a sea view but when we checked in was offered another room, "an upgrade" with a city view. What a mistake. 24 hour roadworks all night long. All we could hear was drilling and trucks all night long. We called down to the lobby at 3:30am and they offered us another room which we took as we were desperate. Imagine taking the elevator in your pajamas in the middle of the night! Bleary eyed, the next morning we went to breakfast desperate for a cup of coffee as we had hardly slept. The way it works in this hotel is that you have to order your drinks and eggs from a waiter and the rest is buffet style. 45 mins later no drinks and no eggs. Terrible service! As we were about to leave, the food and hot drinks finally arrived. All in all a terrible stay. Do yourself a favor and find a different hotel to stay at in Tel Aviv.…
First the positive; The location is great, next to the almondy street and the beach. The elevators are top notch and futuristic, the lobby is good, the 40 inch TV works, the bed is okay. The good ends there. I have never stayed at a 4-star hotel where you couldn´t get free coffee from the lobby. It seems like a large portion of the hotel is under renovation. For example, Hotels.com promise a fantastic skybar. It turns out that it has been closed for a year now due to renovation. How often do Hotels.com update their info and where does it come from, you can wonder. Jacuzzis that were said to be available had no water in them. I even had to bring an employee to see it by his own eyes just to stop him keep saying "they are there for everyone to use". He said they may been drained due to bad weather, which is a lame excuse. The room: It was a standard/classic room. When we walked in the room, the temperature was very hot, 29 C. Starting the AC at "cool" made it even warmer. Front desk response was that "all A/C:s are hardcoded to heating since it's wintertime". Opening windows as a resort resulted in construction work noice or/and fan noice, and a bad smell, the room stank from sewer when we walked in the room after a day on the town. The only window that can be opened cannot be locked in an open position so you will have to block it with something to prevent it from closing. Is this an acceptable solution for a luxury hotel, that the temperature has to be regulated by your window and not the A/C system? The (classic) rooms are small, I cannot imagine where a third person would sleep (Hotels.com says 1-3 persons in this room). The rooms are dark (not enough lamps in the sealing), the shower has no illumination and low water flow. There is very little space in the room to put things, no drawers at all! Just one very small table so two persons cannot have space for their laptops at the same time. There was no marchall speaker in the room as advertized and no minibar, just a small refridgerator. Room cleaning staff has no english speaking skills what so ever. This just shows that you cannot trust Hotels.com when choosing a hotel, you have to double check everything yourself.…
Starting with the pros - the beds are comfortable and the breakfast staff are nice. There’s plenty of choice so no complaints there. The cons- it’s the worst hotel I have ever stayed in. The service was poor from start to finish of my trip. Spend your money elsewhere. It’s not at all how it’s advertised. Don’t be fooled by the appearance of reception where they seem to have made a lot of effort. There are major building works surrounding the hotel so you cannot get a taxi directly to the hotel they will drop you off close by. I had to move rooms after one night as I was on the 8th floor and noise from street building work/club music combined with early morning drilling from the floor above was ridiculous. The front of desk do not engage with you well - they appear to not care at all. I used the WhatsApp service to complain about the noise and was moved to a room on a different floor. I was checked out and wasn’t told and neither were my belongings moved nor did they offer to send someone to help. I was expected to do move it all myself. Both rooms were dirty, dark without working lights and rugs which are too big for the room! The sauna and gym area all dirty - just avoided using. Overall incredibly poor experience. Would not recommend or returning. There are also no coffee machines in the classic rooms which is absurd - I’d rather not have the molten brown bathroom products and having a hot drink facility. They seem to prioritise the wrong things. Room cleaning service completely missed cleaning the room entirely. Just an overall waste of my money.…
The hotel ambiance was dark and a bit creepy. When we got to our room on the 15th floor the aroma from the scent machine blowing directly on us was overbearing, like a person using too much cologne. Construction outside the hotel involved jackhammering the street and began at 10:30 pm continuing all night. The air conditioning in our room (an advertised feature) didn’t seem to work and it got hot and stuffy. When it reached 29 degrees at 1:30am I called the front desk to be informed that the AC is turned off for the winter and we have to open a window (despite the already loud construction noise). I requested a conversation with a manager then and again upon check out, but nobody contacted me.
Great location! Thanks for the breakfast boxes so that we could take to the airport, much appreciated. Reception staff nice and very helpful to give tips. the fridge in the room wasnt working and the room could have more drawers but our room had a good size for 3. i would come back to this hotel
The distinctive Lighthouse by Browns is more than just a great hotel. It’s a part of modern and vibrant Tel Aviv. Check in process is quick and easy, staff is very friendly and knowledgeable and not just about hotel but Tel Aviv and Israel in general, and the rooms are spotless, but my favorite thing about it, is the location.I highly recommend this place if you’re visiting Tel Aviv.
The manager and the staff were very helpful. They made my visit to Israel enjoyable with all the information I needed. The breakfast in the hotel restaurant was excellent. The room was luxurious and very clean. I am a happy customer and will stay there again in my next visit.
Special thanks to Hagai and Lior for their kindness. The hotel is really well located in Tel Aviv : less than 5 minutes form the beach, 20 minute walking from the train station. The hotel is clean and I could see the beach from my room. Having a breakfast with a sea view is promising a marvelous day start. Brown LightHouse has been very supportive to book taxis at any time of the day ! If I would come to Tel Aviv, I would book my room in this Hotel.