The service was excellent! Everything that we asked for was granted immediately! The staff were super helpful in helping us to find a taxi. The manager, Ola, was awesome! She gave us welcoming champagne later because we had missed it and personally arranged a cab for us. Ksenia was great and chipper and super helpful ! Great staff at the Lighthouse Tel Aviv!
Pros - location, purim celebrations, which included snacks, a comfy bed and clean. Also had free water and snacks in the room. When I mentioned about a leak in the room, the management quickly resolved and offered free breakfast. The breakfast is in a lovely room with a huge selection of food. Cons - leak in the room, road works outside, a bit tired around the edges and quite dark
The hotel has very friendly staff, they've helped us with arranging taxis and upgraded us to a bigger room. The hotel also offers a great breakfast. The room was clean and had good beds. So we were very pleased!
Our stay was truly beautiful especially beautiful mainly because of how great the staff is. Erez, particularly, helped us greatly and made our stay really beautiful. It was my dad’s birthday on our last day and he enjoyed himself greatly. The hotel is really clean and beautiful.
Do not be fooled by the photos. The place looks absolutely NOTHING like the photos. I arrived to this hotel after a 10 hour flight. Online, it seemed decent, like a standard 4 star hotel (perhaps even nicer than that). The marketing for this hotel is great. Oh but the stay… Please don’t be fooled by the photos! I ask to get help with my luggage as I’m clearly exhausted. I walk down dim, creepy hallways that look like they’re in the middle of redoing. Finally I get to the room and I see a huge bug on the bed. Great. The whole vibe was creepy and old, the doors didn’t have the regular scan locks that normal hotels have. It was horrible. I went downstairs after seeing the bug (may have been a few because my sister saw it as well before I came) I asked to get a normal room. They upgraded us and offered breakfast so that was nice. The next room was better, somehow a different floor with no weird hallways. Small room, nothing like the pictures but decent. My question is how do they place people in this dingy hallway floor with the kind of room we first had??? And rate it as a 4 star hotel are you kidding me. This really effected our whole trip negatively. Plus they had a ton of construction in front of the hotel so to access any taxis or buses we had to walk a whole block every time… Oh and the heat didn’t work properly it was freezing. I was trying to work and asked them to turn it on they said it’s on the highest… They tried accommodating and helping but man, I wouldn’t stay in that first room if you paid me.…
A copy of the review I sent to management following my stay. A shabby place that hired a fancy photographer, with several issues I believe are dangerous and needs to be investigated immediately. I received 25% refund after this complaint but feel the issues should be stated publicly. "Hi Deetsah, thanks for getting in touch. I was disappointed in my stay in the lighthouse for lots of reasons. I thought the place was shabby, the hallways were filthy and everywhere you looked in a poor state of decoration. Some shiny pieces of furniture couldn’t distract from the state of the building. I’ve attached a few pictures from just wandering around the place to illustrate my point but it must be obvious to anyone working there. Apparently our room was a renovated suite, it was ok but it feels like the renovation was a lick of paint rather than a full modernisation. I felt the welcome was poor. On arriving at hotel the only person you are greeted by is a security man who sits at the entrance and refuses to make eye contact with anyone. Staff behind front desk were stood on personal phones rather than welcoming new guests, and overall an unfriendly vibe. Housekeeping would do half a job each day, beds not made or dirty coffee cups taken away. The breakfast was good and the breakfast staff were good. I was disappointed the rooftop bar wasn’t open and no explanation could be given as to why it hadn’t opened since the summer. But mainly, and most seriously is I felt there are some deep safety issues in this hotel. One night, we had the next door room loudly socialising and smoking. The sound, and smell travelled through the ducting all the way to our bedroom - past the bathroom and sitting area that the kids were sleeping in. It was crystal clear and the smell was strong. I looked inside the ducting in the bathroom the next day, which isn’t secured, and it seems that the breeze block seperation walls between the two rooms are not complete and gaps have been left at the top to allow pipes through. I do not know Israeli building codes, but in the UK this would be a serious breach of building codes. If a fire was to start in the room next to ours, the smoke would immediately rise and pass through the gap and ducting. The smoke alarm did not go off in the next door room, I don’t know if they blocked it or were smoking in the bathroom to avoid it. I noticed when walking up and down the corridor a strong smell of cigarette smoke coming from rooms which appeared to be back of house. There is nothing but a curtain seperating housekeeping from guests. I noticed several instances of poor electrical practice in the hotel, messy wiring and repairs to appliances (picture attached of a vacuum cleaner taped together for example). Again in the UK this would be an immediate breach of health and safety regulations, and I doubt Israeli codes are backwards in these regards. Even a read of official Israeli hotel guidelines seems to be clear there are deficiencies here. Also, gaps under guest room doors of half an inch, another fire hazard. No doorview/spyhole to see who’s at the door, no internal security restrictor would make a lone female guest feel unsafe. I do hope this is looked into, I was told the hotel is extending and if this quality is replicated on a bigger scale on more floors I feel it’s a disaster waiting to happen. Looking at the pictures and architecture of the building and interior style photos I had envisaged a stay on the likes of The Standard in london, and instead found one of the worst hotels I’ve been to. And it wasn’t particularly cheap for the stay….."…
Avery good hotel in the heart of Tel Aviv, Check in was prompt and friendly. The room we had was more than adequate with a seperate lounge. the bathroom was spacious very clean with top range soaps and shampoes. The bed was very comfortable with a sea view. The breakfast were fabulous among the best we have had in Israel served in a indoor garden with real trees and birds. Overaul a excellant hotel and first class service.
Really nice hotel. One block from the beach. Ten minute walk from Carmel Market and 25/30 minute walk to old Jaffa. The staff were really friendly and helpful. Nir on the front desk was great. Will come back again when travelling for work. Lovely breakfast
All Israeli hotels are very expensive, but this is one of the more reasonably priced ones compared to other hotels nearby. Beds were comfy which is the most important thing. Excellent lifts. Great view of city from 9th floor.
We stayed in this hotel in Dec 2022. We had booked a room with a sea view but when we checked in was offered another room, "an upgrade" with a city view. What a mistake. 24 hour roadworks all night long. All we could hear was drilling and trucks all night long. We called down to the lobby at 3:30am and they offered us another room which we took as we were desperate. Imagine taking the elevator in your pajamas in the middle of the night! Bleary eyed, the next morning we went to breakfast desperate for a cup of coffee as we had hardly slept. The way it works in this hotel is that you have to order your drinks and eggs from a waiter and the rest is buffet style. 45 mins later no drinks and no eggs. Terrible service! As we were about to leave, the food and hot drinks finally arrived. All in all a terrible stay. Do yourself a favor and find a different hotel to stay at in Tel Aviv.…
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