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Al Marwa Rayhaan by Rotana-Makkah

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352 Reviews from our TripAdvisor Community

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There are newer reviews for Al Marwa Rayhaan by Rotana-Makkah
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Showing 301: English reviews
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 10 February 2015

We arrived by about 7am on day of checkin the reception was nice enough to accommodate our early checkin. Room was up to date with an amazing view of the Kaaba which cannot be justified with words. The breakfast was good with a decent selection and also the proximity of the hotel to the Haram is extremely convenient, literally down... More 

Helpful?
1 Thank Afk2014
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Afk2014 Thank you for choosing to stay at Al Marwa AlRayhann Makkah by Rotana. I very much appreciate that you took the time for sharing your experience during your stay at our Hotel. We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments. Sincerely, Nidal... More 

Kuala Lumpur, Malaysia
Level Contributor
97 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 9 February 2015 via mobile

Stayed in rotana for our umrah trip. Our accommodation was arranged by our travel agent. The hotel was located very near to the Alharam. I have stayed in the AlSafwa towers before and with the ongoing renovations, this hotel is a much better option. The rooms are spacious and clean. The food was okay but the dessert table was great.... More 

Helpful?
1 Thank nnadiama
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mrs. Nnadiama Thank you for choosing to stay at Al Marwa AlRayhann Makkah by Rotana. I very much appreciate that you took the time for sharing your delightful experience during your stay at our Hotel. We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments. Sincerely,... More 

Islamabad, Pakistan
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 February 2015

Check in was good and smooth. The room and bathroom were overall quite good. Quality of toiletries was good. However water would leak into the bathroom when one took a shower. The TV in the room was stuck onto one channel. The remote just wouldnt work. Another matter that we didnt complain. Being busy with the Mosque and Prayer routine... More 

Helpful?
Thank malikamad
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Malikamad I greatly appreciate you taking the time to share with us your experience during your recent stay and the feedback highlighted from your side. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target... More 

Manchester, United Kingdom
Level Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 3 February 2015

We stayed at Al Marwa Rayhaan during the busy Hajj season, and checked in a few days after Hajj so we expected it to be very busy, but our first impression of the hotel was not very good. We arrived with our tour group and everyone was given their room keys quite promptly so we didn't have to wait around... More 

Helpful?
Thank AyeshaY
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mrs. Ayesha First of all, I would like to thank you for choosing Al Marwa Al Rayhann as your residence while you are visiting Makkah, it’s our pleasure being your host. It is our goal to consistently provide finer service and your comments are very important to us. The feedback we receive from our valued guests like you enables... More 

Dammam, Saudi Arabia
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 December 2014 via mobile

This hotel suite that I have been upgraded to , directly overlooks Holy Kaabah . We have greatly enjoyed our worship facing the kaabah through our in the suite's windows. The services provided by all the staff were excellent.

Helpful?
3 Thank shehabi
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Shehabi Thank you for choosing to stay at Al Marwa AlRayhann Makkah by Rotana. I very much appreciate that you took the time for sharing your delightful experience during your stay at our Hotel. . We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments.... More 

Riyadh, Saudi Arabia
Level Contributor
78 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 17 December 2014

I booked a family suite for 3 nights the rooms was clean and tidy. The living room is so small with one double couch. The breakfast was so nice with many options. it is first time to have the double bed room without en-suite bathroom and the 2 singles bed has the en-suite bathroom. The housekeeping staff are so bad,... More 

Helpful?
2 Thank Majedma10
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Majedma10 I greatly appreciate you taking the time to share with us your experience during your recent stay and the feedback highlighted from your side. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target... More 

Manchester, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 16 December 2014

although the room cleaner was insistent on £10 tips every other day, and the receptionist was moody and seemed like a racist it was an amazing hotel. the location is very close to the kaabah which is ideal.

Helpful?
3 Thank Laher11
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Laher11 Thank you for choosing to stay at Al Marwa AlRayhann Makkah by Rotana. I very much appreciate that you took the time for sharing your experience during your stay at our Hotel. . We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments. Sincerely,... More 

Cairo, Egypt
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 13 December 2014 via mobile

Very good hotel. .very clean...a good breakfast. ..very close to the haram of course. .i highly recommende this hotel for anyone ..but i visited the hotel not in the high season.......................................................

Helpful?
2 Thank Michanova
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Michanova Thank you for sharing your experience with us, we appreciate you taking the time to make us aware of your delightful experience during your recent stay. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Sincerely, Nidal Alayan Director of Rooms More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 November 2014

Unclean bathroom, rotten odour from shower area, i had to leave the water running! Long time to check in.. NO one answers operator when i call from my room. I had to leave after one night for another hotel.. Even when i booked a more expensive room 1400 SAR per night for a Kaaba view, the window was dirty!! No... More 

Helpful?
2 Thank Islam S
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Islam First of all, I would like to thank you for choosing Al Marwa Al Rayhann as your residence while you are visiting Makkah, it’s our pleasure being your host. It is our goal to consistently provide finer service and your comments are very important to us. The feedback we receive from our valued guests like you enables... More 

Riyadh, Saudi Arabia
1 review
Reviewed 18 November 2014

I stayed 3 nights, from Friday 14 November 2014 until Monday 17 November 2014. Everything is good in this hotel, except: 1) Appalling check-in time. At 16:00 the room was not ready, and I got my room keys at 16:40. Unacceptable ! The lobby was crowed with people also waiting for their rooms. The staff at the reception didn't even... More 

Review collected in partnership with this hotel

Helpful?
Thank 161raphaelp
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Value Guest I greatly appreciate you taking the time to share with us your experience during your recent stay and the constructive feedback highlighted from your side. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us... More 

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Amenities

Highlights
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
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  • Restaurant
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in Makkah's new Abraj Al Bait development, Al Marwa Rayhaan by Rotana - Makkah is Rotana's first hotel to open in Saudi Arabia under the new brand Rayhaan Hotels & Resorts by Rotana, offering 481 well appointed rooms and suites with luxurious bathrooms and modern design complementing the values of the contemporary Arabian culture. With 415 rooms and suites newly renovated and refurbished with view of Masjid Al Haram and the Kaaba, you can make your stay even more relaxed and comfortable. This 5 star hotel is offering an uncompromising alternative that upholds the world-class standards synonymous with the Rotana name. ... more   less 

Additional Information about Al Marwa Rayhaan by Rotana-Makkah

Address: King Abdul Aziz Gate, Abraj Al Bait | PO Box 9601, Mecca 21955, Saudi Arabia
Region: Saudi Arabia > Makkah Province > Mecca
Price Range: RM645 - RM1,654 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Al Marwa Rayhaan by Rotana-Makkah 5*
Number of rooms: 481
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Also Known As:
Al Marwa Rayhaan By Rotana-Makkah Hotel Mecca
Al Marwa Rayhaan By Rotana-Makkah Mecca
Hotel Style:
#16 Luxury Hotel in Mecca
#21 Best Value Hotel in Mecca
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Questions & Answers

Here's what travellers have asked, with answers from Al Marwa Rayhaan by Rotana-Makkah staff and other travellers.
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Questions? Get answers from Al Marwa Rayhaan by Rotana-Makkah staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms have Haram view,”
 of 5 bubbles azsultan, 9 Nov 2016 | Read review
“You might want to get the Kaabah view. It is definitely worth it.”
 of 5 bubbles tiaidrus, 9 Oct 2016 | Read review
“Get the Kaaba view, it is worth it while here. There are two venues for breakfast not only one that almost all go to.”
 of 5 bubbles FahadDM, 29 Sep 2016 | Read review
“Some rooms may have view of haram.”
 of 5 bubbles soomeyya, 25 Aug 2016 | Read review
“As high as possible with Kaaba view”
 of 5 bubbles Nins_12, 21 Jun 2016 | Read review
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