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Al Marwa Rayhaan by Rotana-Makkah

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371 Reviews from our TripAdvisor Community

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Showing 312: English reviews
Reviewed 18 April 2015 via mobile

I hate this place!i really hate it! The receptionist are very lousy,the rooms are dirty and they smell like urine,a receptionist called me by 1 in the morning telling me that he has to change my room and that they gave me the wrong room,who's fault is it. I was already asleep that night so I got angry, what kind...

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Helpful?
1Thank Juwaira A
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Juwaira, Thank you very much for taking the time to share your comments with us. Please accept our sincere apologies for any discomfort caused. Every hotel is defined by the quality of service that it provides to its guests. Our success is measured by how our guests evaluate our services and facilities. Therefore be assured that the comments...

Reviewed 15 April 2015 via mobile

We have been staying at this particular rotana everytime we come to Makkah for umrah. All my previous stays were just there, nothing to write home about but this particular stay irritated me that I just had to share my experience. We arrived to check in only to find out that our rooms were not ready. A 'ten minute wait'...

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3Thank Maryam A
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Maryam Thank you very much for taking the time to share your comments with us. It is only through candid, constructive feedback that we can strive to better our products and refine our services. With much regret, we have noted your dissatisfaction in regards a certain hotel services. Please accept our sincere apologies for any discomfort caused. Every...

Reviewed 2 April 2015 via mobile

I Stayed in the hotel for a night on 31st March while on a visit for Umrah to Makkah.To be very honest this hotel should not have a two star rating also. Room are dirty, carpets have stain, bathroom stinks as there is no ventilation. I have stayed in some of the best hotels and i only write a bad...

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Helpful?
Thank Dirham H
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Dirham I greatly appreciate you taking the time to share with us your experience during your recent stay and the constructive feedback highlighted from your side. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to...

Woodbridge, Virginia
Reviewed 16 March 2015

Find yourself another hotel. The staff is not friendly, helpful or respectful. Rooms are not properly cleaned and will leave trash in the room or not replace towels. Reception will not greet you with a smile or tell you about the hotel amenities. There is only free wifi in lobby and you have to pay 15 riyals (about $4) per...

Review collected in partnership with this hotel
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1Thank Nouman M
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Nouman Thank you very much for taking the time to share your comments with us. It is only through candid, constructive feedback that we can strive to better our products and refine our services. With much regret, we have noted your dissatisfaction with regards Reception service. Please accept our sincere apologies for any discomfort caused. Every hotel is...

Reviewed 16 March 2015 via mobile

Room wasn't that convenience. However Some furniture needs upgrading. There is an iron board and hair drier. The best thing of this hotel is it is very close to the Holy mosque so within few minutes you can be in the new section of the holy place. The worst was the bathroom. There was no tub or glass screen or...

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Thank a_ebaidli
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Ebaidli I greatly appreciate you taking the time to share with us your experience during your recent stay and the feedback highlighted from your side. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target...

London, United Kingdom
Reviewed 8 March 2015 via mobile

My family and I booked a 5 night stay and we have had a mix experience. My experience of the staff working in reception were lazy and unprofessional. When we checked in, I believe a guy called Hasan told me that I couldn't pay by credit card because the card machine wasn't working and directed me to an ATM machine....

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Thank mali81
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Mali First of all, I would like to thank you for choosing Al Marwa Al Rayhann as your residence while you are visiting Makkah, it’s our pleasure being your host. It is our goal to consistently provide finer service and your comments are very important to us. The feedback we receive from our valued guests like you enables...

Cairo
Reviewed 4 March 2015 via mobile

The location is great but this is where it ends. The room wasn't clean with a stained carpet. The bathroom is too tiny and the shower door leaked. We had to complain to get house keeping done. Staff members aren't friendly but this is everywhere in Mecca! So don't count on this being a 5 or even 4 stars hotel.

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Thank The_Egyptian_Couple
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Sirs, I greatly appreciate you taking the time to share with us your experience during your recent stay and the feedback highlighted from your side. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem...

Kuala Lumpur
Reviewed 2 March 2015

I have stayed at this place twice and we loved it very much. The rooms are spacious and it has the view of the Kaaba. Below the hotel is the mall, hence, it is easy to find food if you dont feel like cooking. And it is just 2-3 minutes walk from the doors of Masjidil Haraam. The service is...

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Helpful?
Thank FHamzah
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. FHamzah Thank you for your recent correspondence regarding Al Marwa Al Rayhann Makkah by Rotana, We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts...

Reviewed 25 February 2015

hotel was good, but room clean in not that good, maybe due to it is a busy hotel. food was good but no free wifi in the room, you have to pay, and it is expensive, otherwise rest was fine. i recommend this hotel

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Thank Elhossan
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Elhossan Thank you for having taken the time and effort to write us your feedback, I was delighted to learn that overall you enjoyed your stay with us at the Al Marwa Al Rayhann Makkah. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our...

Bekasi, Indonesia
Reviewed 15 February 2015

I stayed here for 3 nights. The hotel was really close to Masjidil Haram. Meals were fresh, tasty but i think it needs more types of foods. I ate 3 times a day in hotel resto and it felt like the menus were repetitive. The staff and housekeeping were cooperative and friendly. My room was spacious, clean but bathroom wasn't...

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2Thank Pramuditha U
Nidal A, Director Of Rooms at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Pramuditha Thank you for choosing to stay at Al Marwa AlRayhann Makkah by Rotana. I very much appreciate that you took the time for sharing your delightful experience during your stay at our Hotel. We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments. Sincerely,...

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Amenities

Highlights
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Located in Makkah's new Abraj Al Bait development, Al Marwa Rayhaan by Rotana - Makkah is Rotana's first hotel to open in Saudi Arabia under the new brand Rayhaan Hotels & Resorts by Rotana, offering 481 well appointed rooms and suites with luxurious bathrooms and modern design complementing the values of the contemporary Arabian culture. With 415 rooms and suites newly renovated and refurbished with view of Masjid Al Haram and the Kaaba, you can make your stay even more relaxed and comfortable. This 5 star hotel is offering an uncompromising alternative that upholds the world-class standards synonymous with the Rotana name. ... more   less 

Additional Information about Al Marwa Rayhaan by Rotana-Makkah

Address: King Abdul Aziz Gate, Abraj Al Bait | PO Box 9601, Mecca 21955, Saudi Arabia
Region: Saudi Arabia > Makkah Province > Mecca
Price Range: RM634 - RM1,932 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Al Marwa Rayhaan by Rotana-Makkah 5*
Number of rooms: 481
Reservation Options:
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Also Known As:
Al Marwa Rayhaan By Rotana-Makkah Hotel Mecca
Al Marwa Rayhaan By Rotana-Makkah Mecca
Hotel Style:
#14 Luxury Hotel in Mecca
#22 Best Value Hotel in Mecca
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Questions & Answers

Here's what travellers have asked, with answers from Al Marwa Rayhaan by Rotana-Makkah staff and other travellers.
17 questions
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Coatesville, Pennsylvania
Bahrain
25 days ago

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Questions? Get answers from Al Marwa Rayhaan by Rotana-Makkah staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to higher floor with Haram view (may be pricy)”
 of 5 bubbles mithaheem, 12 Dec 2016 | Read review
“Rooms have Haram view,”
 of 5 bubbles azsultan, 9 Nov 2016 | Read review
“You might want to get the Kaabah view. It is definitely worth it.”
 of 5 bubbles tiaidrus, 9 Oct 2016 | Read review
“Get the Kaaba view, it is worth it while here. There are two venues for breakfast not only one that almost all go to.”
 of 5 bubbles FahadDM, 29 Sep 2016 | Read review
“Some rooms may have view of haram.”
 of 5 bubbles soomeyya, 25 Aug 2016 | Read review
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