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Raffles Makkah Palace

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Traveller (489)
Room & Suite (230)
Dining (32)
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Overview
  • Excellent78%
  • Very good13%
  • Average5%
  • Poor2%
  • Terrible2%
Travellers talk about
“butler service”(33 reviews)
“signature suite”(13 reviews)
“kaaba view”(32 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
Additional information
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Reviews (834)
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364
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All reviewsbutler servicesignature suitekaaba viewother hotelsliving roomluxurious hotelroyal suiteking abdulaziz gateexcellent serviceamazing hotelroom servicesame complexrecommend this hotelholy cityperfect staybreakfast and dinnerduty manager
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1 - 5 of 479 reviews
Reviewed 2 days ago

The receptionist was totally unprofessional and unfriendly, the staff in the lobby was not professional!! The money not worth the stay ! I will never recommend this hotel to any of my family and friendsMore

Review collected in partnership with raffles.com
Thank maldal169021
Response from AccorMakkah H, Manager at Raffles Makkah PalaceResponded yesterday

Dear Guest, Thank you for taking the time to write this feedback. At Raffles Makkah Palace, it is our top priority to provide our guests with luxurious services and superior experience. Your feedback is very important to us. Your comment is taken into account and...More

Hotel's Favourite
Reviewed 3 weeks ago via mobile

Spent a week in Mecca for the first week of ramadhan. Stayed at raffles. The room is always a welcome to be in. The service is top rated along with the staff. A special mention to Osama Osman the butler on the 17 th floor....More

Thank southafrica_11
Response from AccorMakkah H, Guest Relations Manager at Raffles Makkah PalaceResponded 3 weeks ago

Hello Guest, Thank you for your feedback and positive recommendation of your recent stay at Raffles Makkah Palace. We believe in providing superior services and it is a pleasure to know that we have been able to craft a memorable experience for you. Your sweet...More

Reviewed 6 days ago

Great in everything, staff, location, view, food, shopping, and parking.rooms were very spacious, and comfortable, clean, modern furniture. Breakfast buffet was excellent. I like the staff, they were friendly, and curious. Shopping mall was next door. the best of it all, the Al Haram, my...More

Thank Mohammed B
Response from AccorMakkah H, Manager at Raffles Makkah PalaceResponded 5 days ago

Dear Mohammed, Thank you for taking the time to write these lovely words.At Raffles Makkah Palace, we work hard to provide our guests with luxurious service and superior experience. Guest satisfaction is our top priority. We are delighted to know you enjoyed the overall ambiance...More

Reviewed 1 week ago

The staff were helpful and the food was great. Rooms are clean. Location is the best you can see kabba . Specific elevators from hotel to haram are available. Coffee machine is available in room. It is recommended to book in this hotel.More

Review collected in partnership with raffles.com
Thank nalras492591
Response from AccorMakkah H, Manager at Raffles Makkah PalaceResponded 1 week ago

Dear Guest, Greetings from Raffles Makkah Palace. Thank you for taking the time to write these lovely words. At Raffles Makkah Palace, our top priority is to provide our guests with the luxurious service they deserve and expect, making sure they are satisfied. We are...More

Reviewed 2 weeks ago via mobile

This hotel is the best hotel in Makkah because of its amazing service and because of the great people that work there. It is clean and has good internet and food and comfortable rooms and you have a very nice view and overall it is...More

Thank rahmah757
Response from AccorMakkah H, Manager at Raffles Makkah PalaceResponded 2 weeks ago

Dear Guest, Thank you for taking the time to write this amazing review. At Raffles Makkah Palace, guest satisfaction is our top priority; that is why we are delighted to know that you enjoyed your stay with us. We hope we welcome you again soon....More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Details
Price range
US$233 - US$744 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Mecca
#1 Romantic Hotel in Mecca
#3 Luxury Hotel in Mecca
#30 Best Value Hotel in Mecca
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$233 - US$744 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Mecca
#1 Romantic Hotel in Mecca
#3 Luxury Hotel in Mecca
#30 Best Value Hotel in Mecca
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (489)
Room & Suite (230)
Dining (32)
Business Centre & Event Rooms (2)
Questions & Answers
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Eissa M
2 May 2018|
AnswerShow all 3 answers
Response from Saad S | Reviewed this property |
I think signature suite is a bit spacious than junior suite but consists of same structure room and a lounge
0
Votes
ssamreen
9 November 2017|
AnswerShow all 3 answers
Response from mnhamzah | Reviewed this property |
Depends n the size of the bed that is in your room. King size may probably fit 3 adults (if you lay still) and the fourth person can use the couch. Based on previous experiences we were 3 adults and 1 child, the hotel... More
0
Votes
Travelsaudi
“New 2000SAR (~£400) Umrah visa fee reported for last year’s pilgrims 12 Oct 2017 Hajj and Umrah travel agents have been informed of a new Umrah visa fee by their respective Saudi Arabian embassies. The new policy, thought to be effective immediately, puts an additional 2,000SAR charge (approximately £400) charge on visas for Umrah for those who travelled for Umrah in the last Hijri year (1438). Although travel agencies have been informed by their local embassies, the Ministry of Haj and Umra is yet to make an official announcement. Prospective pilgrims around the world should contact their local embassies to find out if the fee applies to them. The policy is apparently the latest in a string of controversial new measures introduced recently as part of Mohammad bin Salman’s ambitious vision 2030 reform plan, devised to reset the kingdom’s Economic dependence away from oil generated revenue. Recent examples include the hugely unpopular and unaffordable Dependent Fee to be paid for each non-Saudi, non-government employee, a 5% VAT tax to be introduced in coming months and the second recent increase in fuel prices, to name a few. Other recent policies have also been thought to be based on economic incentives, such as a slew of new fines for particular traffic offences, and the recent lift on the driving ban for some women. Sorry this may not be related however can someone tell me how true this is.”
27 October 2017|
Answer
Response from ksayma | Reviewed this property |
Hi Really if you need the right answer just send your question to right person which is Saudi embassy .thsnks
0
Votes
Room Tips
"Kaaba view with panoramic view."
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"no view of Kabah"
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"For anyone looking for luxury and beautiful views on Haram, he must choose this hotel. The rooms have very..."
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"i had partial haram which was not too bad ..... higher better view"
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