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Makkah Clock Royal Tower, A Fairmont Hotel

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Makkah Clock Royal Tower, A Fairmont Hotel
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1,692 Reviews from our TripAdvisor Community

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Showing 1,036: English reviews
Abuja
Level Contributor
3 reviews
3 hotel reviews
Reviewed 2 days ago NEW

The hospitality and accommodation is excellent and the environment awesome. Makkah Clock Royal is a home away from home. A must visit destination for every one and would surely be a journey of a life time.

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank ibrahims25
Lahore, Pakistan
1 review
Reviewed 4 days ago NEW

hotel is good, but the room temperature control was stuck at 16 degrees, and hitel staff failed to rectify it, they declined to the request for changing of room and provided a heater after 12 hours, by that time i and my wife had already fell sick.

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank محمد سھیل ن
Abudhabi
1 review
Reviewed 4 days ago NEW

To sum it up ... Comfort, value for money, kindness of staff, clean and a friendly atmosphere. The care and attention on arrival was one of a kind, very attentive staff although it was a busy season for them. Overall : Excellent

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank baqsheer
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear guest, Thank you very much for the lovely review, We are glad that you enjoyed our service, Makkah Clock Royal Tower, A Fairmont Hotel staff at your disposal. We are looking forward to welcoming you again at your home away from home. Best regards, More 

Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 week ago via mobile

I stayed in Junior suite with Haram view at Fairmount... The rooms is beautifully decorated with extremely comfortable bed Washroom are v well designed Breakfast is good as well although doesnt have a lot of variety But biggest turn off was the service had to call several times to request for basic facilities I would have missed my flight waiting... More 

Helpful?
Thank Amna S
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest, Thank you for the lovely review, We are glad you experienced luxury at its finest and we hope those moments will turn into memories. We are looking forward to welcoming you again at your home away from home. Makkah Clock Royal Tower, A Fairmont Hotel. Regards, More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

This hotel has an ideal location when staying in Makkah as it is right across from the haram. I didn't have a view of the haram but my brother did in his room have a view into the masjid. The bedroom had a few issues. As we stayed in the busy hajj period they kept the rooms on a rolling... More 

Helpful?
Thank sanh123
Makkah S, Owner at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest, Thank you for reviewing us. We are glad you enjoyed our services. Furthermore, we will be sharing your comments with the relevant department and rest assured your next stay with us will be will be a more memorable one Regards, More 

Dubai, United Arab Emirates
Level Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago via mobile

I booked this room through booking.com at an excellent rate we were 2 adults and 2 kids it's a great room with a great service - parking was important - had breakfast in a fantastic 29th Restaurant The missing star is because I wish they clean the windows as the view is priceless (100 m from the Haram)

Helpful?
Thank Ahmed S
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear guest, We would like to thank you for the lovely review. We are glad that you enjoyed the view and staying at our location and rooms. Furthermore, we will be sharing your comments with the relevant department to assure that next visit will be flawless. Best Regards, More 

Jakarta
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

Just a step a way from the mosque,very convenient. A mall is underneath the hotel. No need to go around, everything is complete in the building. But the price does not match the service to the customers. Some of the staff is rude.

Helpful?
Thank juliuscr2016
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest. Thank you for the lovely review, We are glad you experienced luxury at its finest and we hope those moments will turn into memories. We are looking forward to welcoming you again at your home away from home. Makkah Clock Royal Tower, A Fairmont Hotel. Regards, More 

Level Contributor
137 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 2 weeks ago via mobile

The hotel building and interior is very good. But that's it, nothing more. Rooms are tired and non functional. Safe box was not working, bathroom was leaking, even no drinking glasses in the room. Service is absolute Zero. No one returns your call and if you ask for something you have to chase for it. Upon check in they asked... More 

Helpful?
Thank DrHabib
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest, Thank you for reviewing us . We apologize for unconvinced caused from our side. Please send us your contact details as a private message to socialmediamakkah@Fairmont.com to better understand and resolve the issues you faced. Rest assured your next stay with us will be a more memorable one. Regards, More 

Dubai, Dubai, United Arab Emirates
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 2 weeks ago

The most remarkable thing about this hotel is the ability to see an amazing view of Kaaba from your room if it is overlooking the Kaaba. Generally speaking it was a wonderful stay; but for the money that people pay, you expect more attention to details. I was fortunate, I did not pay from my own pocket; I was invited... More 

Helpful?
Thank Asmaa A
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest Thank you for reviewing us. We are glad you enjoyed the view. Looking forward to hosting you again at your second home. Regards, More 

Vancouver, Canada
1 review
Reviewed 2 weeks ago

You pay a lot but don't get the services what you paid for Not worth it. Staff at reception was very rude. Very unpleasant experience. Tried to call for room service waited hours to get the required service.

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank usmamk2016
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest, Thank you for reviewing us. We are glad you enjoyed our services. Furthermore, we will be sharing your comments with the relevant department and rest assured your next stay with us will be will be a more memorable one Regards, More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Just steps away from the holiest site in Islam, Makkah Clock Royal Tower, A Fairmont Hotel is the iconic symbol of hospitality for people from around the globe who have gathered to worship, reflect and contemplate. Standing as the tallest concrete building in the world with 76 floors, Makkah Clock Royal Tower is the focal point of the Abraj Al Bait Complex, part of the King Abdulaziz Endowment project. Its soaring height and proximity to Al Masjid Al Haram allow guests to enjoy unmatched breathtaking views from 945 rooms and suites, while 76 elevators provide easy access to and from Al Masjid Al Haram. The hotel also offers 10 delicious dining options ranging from innovative Asian fusion to the first five-star Saudi restaurant in Makkah. Other amenities include: a female and male fitness center, a Kids Corner playroom, a 24-hour business center, more than 3200 meter squared of flexible function space, and eight state-of-the-art meeting rooms. For the height of exclusive service and privacy, Fairmont Gold promises guests a ‘hotel within a hotel’ experience through a range of privileges like a private reception and 24-hour butler service.. A seamless fusion of Arab hospitality, modern comfort and signature Fairmont service, combine to create an unforgettable experience in this divine setting. ... more   less 

Additional Information about Makkah Clock Royal Tower, A Fairmont Hotel

Address: King Abdul Aziz Endowment, Abraj Al Bait Complex | P. O. Box 762, Mecca 21955, Saudi Arabia
Region: Saudi Arabia > Makkah Province > Mecca
Price Range: RM827 - RM2,307 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Makkah Clock Royal Tower, A Fairmont Hotel 5*
Number of rooms: 945
Reservation Options:
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Also Known As:
Makkah Clock Royal Tower, A Fairmont Hotel Mecca
Hotel Style:
#5 Romantic Hotel in Mecca
#6 Family Hotel in Mecca
#10 Luxury Hotel in Mecca
#20 Best Value Hotel in Mecca
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Questions & Answers

Here's what travellers have asked, with answers from Makkah Clock Royal Tower, A Fairmont Hotel staff and other travellers.
17 questions
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Questions? Get answers from Makkah Clock Royal Tower, A Fairmont Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Order the rooms facing the haram.”
 of 5 bubbles juliuscr2016, 21 Nov 2016 | Read review
“Select HARAM view and you will love it.”
 of 5 bubbles 953waleeda, 14 Nov 2016 | Read review
“dot bother requesting anything, its like hitting your head against the wall.”
 of 5 bubbles MA375, 13 Nov 2016 | Read review
“Try a Haram facing room on a higher floor.”
 of 5 bubbles ShaikhZilla, 31 Oct 2016 | Read review
“use the back elevators.”
 of 5 bubbles mixtureem, 29 Oct 2016 | Read review
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