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Makkah Hilton Towers

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1,023 Reviews from our TripAdvisor Community

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Showing 941: English reviews
Makkah Province, Saudi Arabia
Reviewed 21 March 2017

Needs lot of improvement. Though location is very good. Service is poor. Lack of professional staff. Breakfast is good, but staff are not helpful. Staff need to be trained on how to speak to guests and welcome them. Would not prefer staying again at this Hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Rajiwate
Ibrahim , General Manager at Makkah Hilton Towers, responded to this review

Dear Rajiwate, First of all, please accept my thanks for your stay at Makkah Hilton & Towers and sincerely appreciate your comment and review which enables us to improve our services. we are very displeased to learn that you have experienced difficulties in our service and we sincerely apologize for this... Thank you for your kind understanding and looking forward...

London, United Kingdom
Reviewed 20 March 2017

we recently visited the HILTON TOWERS and were very please with the staff and service .the DUTY MANAGER MR ABDUL RAUF WAS VERY HELPFUL and arrange the check in quickly as we were very tired after a long flight

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank naz7862016
Al Khobar, Saudi Arabia
Reviewed 19 March 2017

I am hooked. The location is perfect. Just what is required in a trip like this. Can't say enough good things about the location. Staff is extremely friendly and sincere. They put your needs first. Obviously I would want more economical rates but still this carries value for money. My experience not just here but also in the UK was...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Aman K
Abu Dhabi, United Arab Emirates
Reviewed 19 March 2017

Wonderful stay at Hilton Towers, very friendly and helpful staff which made my stay very pleasant. Thanks to Duty Managers (Abdul Rauf, Aziz, Mohammad Asif), Bell boy (Azeem/Aziz), waiters (Zeeshan and Abbas), room boy (Aune) and many others.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 19nadeemc
Kasur, Pakistan
Reviewed 19 March 2017

Hilton experience is very good staff is very good and very helpful and rooms are very clean and every services are very good.In future i shall recommend all my friends and family relatives to stay at Hilton

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank ALI S
Karachi, Pakistan
Reviewed 17 March 2017

Hilton Makkah Tower Excellent Place to Stay, Great Location Great Price, Great Service. Best value for money. Ideal location for Handicap as well. Reception is at Basement along with parking, so you donot have to climb to 11th or 12th floor for check in like Zam Zam Tower etc.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Fazal E
Lahore, Pakistan
Reviewed 17 March 2017

Any customer who ever got services in hilton special hilton makkah never forget hhonor.Things which are the strong points of hhonor are respect,responsibility,loyal to work, extra care for cusomers .thanks hilton

Review collected in partnership with Hilton Hotels & Resorts
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Thank yousefm585
Reviewed 16 March 2017

very good location, friendly staff and overall very good. had 2 elderly people with wheelchairs that were catered for. very convenient for going to and coming back from haram. definitely would stay there again. no.1 hotel for price and location

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank mohammedmR6503YU
Cimahi, Indonesia
Reviewed 16 March 2017

I stayed here from March 7th-11th in triple room. The room and bathroom are spacious and clean. We had all the amenities and towels, but there were no sandals in the room. We had windows, but unfortunately it didn't face the masjidil haram. The staffs were very helpful. Foods are plenty and fulfil my appetite. Definitely will come back

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Helpful?
Thank keanurhayati
Ibrahim , General Manager at Makkah Hilton Towers, responded to this review

Dear keanurhayati, We are pleased to read from your comments that you had an enjoyable stay at Makkah Hilton Towers .Your kind feedback is much appreciated. We shall be looking forward to be your host during your next visit to the holy city. Best Regards, Ibrahim Al Fati General Manager Makkah Hilton & Towers

Reviewed 15 March 2017

Makkah Hilton Towers.....Awesome hotel,perfect location, beautiful view of Haram. Stay in this hotel gives the pilgrim more chances for ibada at Haram. Rooms are very spacious, the wifi was good, staff are extremely helpful. Lots of shops and restaurants in the Hotel complex, Makkah Hilton Hotel is highly recommended.

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Helpful?
Thank Syed P

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
With unforgettable views of the Sacred Mosque and Kaabah, Makkah Hilton Towers is an elegant hotel in Makkah, Saudi Arabia with impeccable service and a prime location in the Holy City. Steps from Masjid al Haram, Makkah Hilton Towers is situated in front of the King Fahd entrance to the world's largest mosque. Inside the hotel you’ll find spacious rooms and suites, vibrant dining options, a health center, business facilities and an expansive on-site shopping mall. ... more   less 

Additional Information about Makkah Hilton Towers

Address: Ibrahim El Khalil Street | شارع إبراهيم الخليل, Mecca 21955, Saudi Arabia
Region: Saudi Arabia > Makkah Province > Mecca
Price Range: RM539 - RM2,867 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Makkah Hilton Towers 5*
Number of rooms: 798
Reservation Options:
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Also Known As:
Makkah Hilton Towers Mecca
Hotel Style:
#3 Romantic Hotel in Mecca
#4 Family Hotel in Mecca
#7 Luxury Hotel in Mecca
#15 Best Value Hotel in Mecca
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Questions & Answers

Here's what travellers have asked, with answers from Makkah Hilton Towers staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get room at 5,6,7 floor , because it is easy access to prayer area.”
arshadm337, 22 Apr 2017 | Read review
“Rooms mainly on availability.”
honeymoonadvise2011, 17 Apr 2017 | Read review
“Ask for Tower 2 on high floor”
K8647XWahmeds, 16 Apr 2017 | Read review
“top floors with AlHaram view.”
AbdullahAlkaf, 12 Apr 2017 | Read review
“choose a room with the Al Haram view....its just so beautiful”
aishahsydali, 28 Mar 2017 | Read review
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