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Al Rawda Umm Al Qura Hotel

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25 Reviews from our TripAdvisor Community

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Showing 22: English reviews
A TripAdvisor Member
Dhahran, Saudi Arabia
1 review
3 helpful votes
Reviewed 31 August 2011

I do not recmmend this hotel to any one, it is very bad hotel, when I arrived with my family, the room was not ready and it was not clean although I arrived @ 10:00 pm and I should take the room @ 2:00 pm but all that time the room was not ready and not clean, the service is...

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3Thank A TripAdvisor Member
London
Reviewed 31 August 2011

Went for last few days of Ramadan. Other hotels were either packed or just too expensive (£300 a night) so got this hotel although it was expensive too (~£130 for a double bed) but still a lot cheaper than other 5-star hotels. But this isn't really a 5-star. Staff is nice. They were flexible in changing my dates and also...

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2Thank TangoBuzz
Blacksburg, Virginia
Reviewed 26 August 2011

We went for Umrah during Ramadan. Unfortunately, the hotel is not what is described on the website. It is for sure not 5 stars as claimed. Neither the furniture, the style of the rooms, the facilities, breakfast, nor the service is 5 stars. 1. The hotel is on a steep hill, it is not easy access. It is not known...

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2Thank PANAM-Air
A TripAdvisor Member
Kerbala
1 review
1 helpful vote
Reviewed 6 May 2011

Travelling to Mecca soon, is it the high season, do you mind walking or taking the bus? If your answer is yes then book mercure grand umm qura hotel....with an excellent view of Jannat moala graveyard the hotel is an excellent value for money with a 24 hour bus service to the haram. The rooms are nice, clean and spacious...

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1Thank A TripAdvisor Member
An Accor traveller
Riyadh
1 review
Reviewed 2 May 2011

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Thank An Accor traveller
Dubai
Reviewed 6 September 2010

I stayed at this hotel for 3 night. The staff are excellent. The room was very small with old furniture, an old TV set.The room is dark so is the hallways They advertise themselves are Five star but in fact they are more 2+ after all Mercure in Europe is 4 star. The Restaurant is in a pathetic situation. The...

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1Thank RashDubai
Southampton, United Kingdom
Reviewed 8 May 2010

No on in this place knows what they are doing. You can trust no one, simply no one. My first night was booked through tripadvisor based on the reviews of some of the other travellers. Although I had plans of staying in Makkah for 3 days but decided to just book for one night in this hotel and extend my...

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1Thank Traveler659
An Agoda Traveller
Reviewed 19 January 2010

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2Thank An Agoda Traveller
Manchester
Reviewed 30 October 2009

I stayed here after my whole family and I got turned away from the Saudi check in desk. So we had an unplanned extra week. Since I hadn't budgeted for an extra week I had to find somewhere quick and cheap. Was really surprised with this, given the cost of Al Massa hotel and its shabbyness and poor quality of...

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2Thank doctorinthedesert
guildford
Reviewed 1 September 2009

Stayed 3 nights in Ramadhan in which this was by far the cheapest hotel available for the class. the hotel claims it is 5 stars but I would say it is a comfortable 4 star hotel; maybe 5 star for Saudi standard but not really international standard. Paid about $100 a night for a twin room while other hotels were...

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2Thank audi21

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Near Al Rawda Umm Al Qura Hotel

Amenities

Highlights
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
This 4 star hotel is equipped with 307 air-conditioned, elegantly equipped rooms and luxurious executive, deluxe and royal suites. It is located in the capital of Islam, the prayer place for all Muslims. It is only a five minute walk to the Holy Haram.The Mercure Umm Al Qura features 2 traditional local restaurants, a 24 hour room service, mini fridges, laundry and valet service, secured safe deposit and free parking. ... more   less 

Additional Information about Al Rawda Umm Al Qura Hotel

Address: Al Masjed Al Haram Road End Hojoun Bridge | PO Box 964, Mecca 21955, Saudi Arabia (Formerly Mercure Umm Al Qura)
Region: Saudi Arabia > Makkah Province > Mecca
Price Range: RM145 - RM172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Al Rawda Umm Al Qura Hotel 3*
Number of rooms: 307
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Also Known As:
Mercure Umm Al Qura Hotel Mecca
Al Rawda Umm Al Qura Hotel Makkah/Mecca
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Questions & Answers

Here's what travellers have asked, with answers from Al Rawda Umm Al Qura Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?