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Sheraton Riyadh Hotel & Towers

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#14 of 203 Hotels in Riyadh
Certificate of Excellence
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Sheraton Riyadh Hotel & Towers
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320 Reviews from our TripAdvisor Community

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Showing 299: English reviews
Reviewed 2 weeks ago via mobile

Very tidy and clean hotel with excellent facilities . buffet always fantastic and excellent room service . staff always very helpful. Stayed here for 4 weeks through work and have no complaints . also close to local attractions and shops

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Helpful?
Thank Ritchie G
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Hi Ritchie G, Thank you so much for your great comments! We are always especially proud to hear from guests who have stayed here for a long time, as this means that we are really able to make your stay feel like the home away from home! Rest assured that we will share your comments with the rest of the...

Denver
Reviewed 2 weeks ago

Good location and very nice and friendly staff. The conference center need refreshing. The AC ducts should be cleaned. Not walking distance to shopping, etc. You will need a car to go shopping. The place in nice and it was recently remodelled

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Helpful?
Thank notsohappyDenver
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear notsohappyDenver, Thank you so much for your review and sharing of your experience in the hotel! We are so glad to hear that you keep coming back to our hotel and that you appreciate the great location and, especially, the friendly staff. Rest assured that I will relay your comments to them personally! Reading from your previous review of...

Sofia, Bulgaria
Reviewed 4 weeks ago

This was my first trip to Saudi Arabia and I was pleasently surprised by the high quality of service in this hotel! Although the bell boys was not offering to carry your luggage and pass thru the security screening on the entrance... I had a package sent from my company for an event we were helding at the hotel and...

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Helpful?
Thank Teodor_Petkov
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Hey Teodor_Petkov, Was great to hear from you here on Tripadvisor and thanks for the great comments in regards to the high quality service! It was a pleasure hosting your event here in the hotel and we hope to see you soon back in 2017, so you can enjoy our facilities and food again! With warm regards, Matthias Paans Director...

Kuwait City, Kuwait
Reviewed 4 weeks ago

The food was very good, services was excellent. Some promotions were there for other food items, for local customers. Above all the staff all are very cordial, soft spoken and in time service delivery

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Helpful?
Thank mustaquimkhan
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Hi mustaquimkhan, We are happy to hear that you enjoyed the food and service in our La Piazza Restaurant. We are extremely proud to hear that you were so happy with the service of our staff! Rest assured that we will relay this personally to them! Next time when you are back, try our pizzas as well... we heard they...

Reviewed 10 December 2016

Have met some of the best people who treat you like family. Absolutely loved the hospitality here. Strongly recommend. Thanks to Mr.Nawaz Akhter and Mr.Faisal for making it such good experience. Awesome Gym, pool and Tower Lounge.

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Helpful?
1Thank Yella R
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Yella R, Thank you so much for your glowing reference and sharing it here on Tripadvisor! Rest assured that we will share these personal mentions with them directly; I am sure that they will be extremely proud! We hope to see you soon back at your home away from home! With warm regards, Matthias Paans Director of Rooms Sheraton...

Munich, Germany
Reviewed 9 December 2016

A very nice hotel with everything that you would expect in a 5 star hotel. The breakfast buffet is excellent and dinner as well. The staff is very attentive and helpful. The rooms are large and comfortable and have fast wifi. The gym is also respectable and you can get in a good workout there.

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Helpful?
Thank Anthony H
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Anthony H, Thank you so much for sharing your great experience in the Sheraton Riyadh! We are sincerely glad to hear that you thoroughly enjoyed the breakfast and dinners in our outlets, as well as the spacious rooms! Most of all, we are proud that you recognized the attentiveness and helpfulness of the staff, something we strive for every...

Potsdam, Germany
Reviewed 18 November 2016 via mobile

I stayed there for two nights together with a group of colleagues. It is one of the no thrills hotels but most annoying was that the water in the shower for some of us was boiling hot and quite to the other extreme mine was rather cold - I had a very refreshing start into the day. Well after complaining...

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Helpful?
Thank Manfred H
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Manfred H, First and foremost, thank you for sharing your feedback. Please do accept our sincerest apologies that we were not able to live up to your expectation this particular stay. We would love the opportunity to hear a bit more about the issue you encountered. Would it be possible to reach out to us on the email address...

San Francisco, California
Reviewed 4 November 2016

Clean room. Comfortable bed. Great fitness center. Friendly front desk staff. No free wifi in the lobby. Decent Arabic buffet in the primary restaurant. Stay here if its convenient for your meetings; otherwise, there are better options for similar cost.

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Helpful?
Thank Reston10
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Hi Reston10, Thank you for your review here at Tripadvisor! Good hearing from you. We greatly appreciated your positive feedback, especially in regards to the friendly staff, which we find extremely important. In regards to the wifi, if you are staying in the hotel, there actually free wifi throughout the entire property at your disposal. My sincerest apologies should that...

Dubai, United Arab Emirates
Reviewed 3 October 2016 via mobile

This must be my 10 to 15 visit and the hotel is consistent when it comes to service and expectations. The Italian restaurant is a good place to settle to with nice "ambiance" for KSA and healthy salad bar if you have been stuffing yourself with junk all day. Their main courses are also lovely. One day, I will try...

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Helpful?
Thank Madone3
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Hi Madone3, Thank you so much for your compliments and feedback here on Tripadvisor! Such raving comments surely make the day of all associates involved in making your stay memorable! Rest assured that I will share your comments about our Italian Restaurant with the employees there, as well as those who work in the background preparing the food. And as...

Riyadh, Saudi Arabia
Reviewed 28 September 2016 via mobile

Ok, first of all i am here for a business meeting the lobby is small and never reflecting Sheraton as it suppose to be,secondly car parking service is bad but as for the staff they are helpful. Hotel location is good but crowded

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Helpful?
Thank rayed5000
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Rayed5000, Thank you so much for sharing your feedback on Tripadvisor! It is great to hear that you really enjoy the overall helpful service attitude of our associates, as well as the great location that we have! As you mention in your feedback, we do get busy, especially in the evenings, as both our local guests and hotel guests...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Laundry Service
Official Description (provided by the hotel)
Sheraton Riyadh Hotel & Towers is one of the leading hotels in Riyadh with 193 spacious rooms & suites. Warm and comforting, our rooms are Arabian yet international, traditional yet contemporary. Each will keep you connected to what is most important to you. Located in the heart of the city centre and modern business district, Sheraton Riyadh is two kilometers from the Riyadh Exhibition Center, five kilometers from the diplomatic quarter, and only 30 kilometers from King Khalid International Airport. We are also convenient to the city’s bustling commercial centers and industrial areas – making us a great choice for international business travelers.We look forward to your stay with us at the Sheraton Riyadh ... more   less 

Additional Information about Sheraton Riyadh Hotel & Towers

Address: King Fahad Road | P.O. Box 90807, Riyadh 11623, Saudi Arabia
Region: Saudi Arabia > Riyadh Province > Riyadh
Price Range: RM727 - RM1,718 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Riyadh Hotel & Towers 5*
Number of rooms: 192
Reservation Options:
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Also Known As:
Sheraton Riyadh Hotel And Towers
Riyadh Sheraton
Hotel Style:
#13 Luxury Hotel in Riyadh
#15 Business Hotel in Riyadh
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Riyadh Hotel & Towers staff and other travellers.
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Questions? Get answers from Sheraton Riyadh Hotel & Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors will be away from street noise”
 of 5 bubbles notsohappyDenver, 30 Dec 2016 | Read review
“choose eastern side rooms”
 of 5 bubbles mustaquimkhan, 21 Dec 2016 | Read review
“Executive lounge on the 6th floor offers a nice spread at dinner and breakfast”
 of 5 bubbles Reston10, 4 Nov 2016 | Read review
“6th floor is a favorite with direct Lounge access”
 of 5 bubbles O1631TCmichael_, 18 Jun 2016 | Read review
“Ask for a room in the back of the property to avoid lots of street noise”
 of 5 bubbles 193tm, 28 May 2016 | Read review
5 of 5
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