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Sheraton Riyadh Hotel & Towers

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#15 of 199 Hotels in Riyadh
Certificate of Excellence
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Sheraton Riyadh Hotel & Towers
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314 Reviews from our TripAdvisor Community

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Showing 293: English reviews
Reviewed 2 weeks ago via mobile

I stayed there for two nights together with a group of colleagues. It is one of the no thrills hotels but most annoying was that the water in the shower for some of us was boiling hot and quite to the other extreme mine was rather cold - I had a very refreshing start into the day. Well after complaining...

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Helpful?
Thank Manfred H
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Manfred H, First and foremost, thank you for sharing your feedback. Please do accept our sincerest apologies that we were not able to live up to your expectation this particular stay. We would love the opportunity to hear a bit more about the issue you encountered. Would it be possible to reach out to us on the email address...

San Francisco, California
Reviewed 4 weeks ago

Clean room. Comfortable bed. Great fitness center. Friendly front desk staff. No free wifi in the lobby. Decent Arabic buffet in the primary restaurant. Stay here if its convenient for your meetings; otherwise, there are better options for similar cost.

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Helpful?
Thank Reston10
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Hi Reston10, Thank you for your review here at Tripadvisor! Good hearing from you. We greatly appreciated your positive feedback, especially in regards to the friendly staff, which we find extremely important. In regards to the wifi, if you are staying in the hotel, there actually free wifi throughout the entire property at your disposal. My sincerest apologies should that...

Dubai, United Arab Emirates
Reviewed 3 October 2016 via mobile

This must be my 10 to 15 visit and the hotel is consistent when it comes to service and expectations. The Italian restaurant is a good place to settle to with nice "ambiance" for KSA and healthy salad bar if you have been stuffing yourself with junk all day. Their main courses are also lovely. One day, I will try...

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Helpful?
Thank Madone3
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Hi Madone3, Thank you so much for your compliments and feedback here on Tripadvisor! Such raving comments surely make the day of all associates involved in making your stay memorable! Rest assured that I will share your comments about our Italian Restaurant with the employees there, as well as those who work in the background preparing the food. And as...

Riyadh, Saudi Arabia
Reviewed 28 September 2016 via mobile

Ok, first of all i am here for a business meeting the lobby is small and never reflecting Sheraton as it suppose to be,secondly car parking service is bad but as for the staff they are helpful. Hotel location is good but crowded

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Helpful?
Thank rayed5000
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Rayed5000, Thank you so much for sharing your feedback on Tripadvisor! It is great to hear that you really enjoy the overall helpful service attitude of our associates, as well as the great location that we have! As you mention in your feedback, we do get busy, especially in the evenings, as both our local guests and hotel guests...

Dubai, United Arab Emirates
Reviewed 12 September 2016 via mobile

I have spent over 50 nights at the Sheraton Riyadh since 2014 and have to give them credit for a real transformation. The rooms have been renovated and are now modern and fresh (too bad about the views but not much to be done about that). The food has seen a real change, especially in the Italian restaurant that now...

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Helpful?
Thank CCF_love2travel
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Hi CCF_love2travel, Thanks for your feedback here on Tripadvisor! We are extremely happy to hear from such a regular that you saw such changes in the property! Really glad to see that the hard work is paying off! Keep the feedback coming at any given time, as we don't plan to stop here! We are here for you! Hope to...

Kuala Lumpur, Malaysia
Reviewed 10 September 2016 via mobile

Having spent well over 50 nights at this hotel on several business trips since 2014, I have to say there is a marked improvement. Before it was mainly for the Starwood points, but now I have to say the service, room quality and food quality is a step above what it used to be. The gym is still a but...

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Helpful?
Thank Kilt_Wanderer
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Hi Kilt_Wanderer, Thanks for your feedback here on Tripadvisor! We are thrilled to hear that you have seen markeable improvements over the last few years, especially considering your regularity here at the Sheraton. Please feel free to reach out to me on my email below for suggestions for the menus or what you feel that is still missing in the...

Kuwait City, Kuwait
Reviewed 27 August 2016

please visit there & stay there. Nice location, recently refurbished with elegant design, lapiaza restaurant, good food, timely room service, staff is well mannered. good cleaning, best hotel to stay. excellent

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Helpful?
Thank mustaquimkhan
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Mustaquimkhan, Thank you so much for sharing your great experience in our hotel! It is fantastic to hear that you enjoyed your stay with us, as well as the services that we offer. Let me know when you are back in town, we would be glad to host you again! With warm regards, Matthias Paans Director of Rooms Sheraton...

Al Khobar, Saudi Arabia
Reviewed 4 August 2016 via mobile

I was visiting Riyadh to attend a family wedding last month. I prefer the Sheraton in Riyadh because of its Location. Riyadh is a very big and crowded city. So you have to be very careful where to stay to avoid traffic. The Sheraton is in very good location. It's close to city centre, Airport, and Diplomatic Quarter. The hotel...

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Helpful?
Thank Alhodaithy
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Alhodaithy, Thanks for your review here on Tripadvisor; it is always a pleasure hearing that our valued guests enjoyed their stay. We were especially happy to hear that you enjoyed the friendly and helpful approach of our staff, which is for us the key to make your stay memorable. We are looking forward to have you back in our...

Reviewed 3 July 2016 via mobile

this maybe a 2nd hotel i visit in this city, but i dont know why i always have great experience from this city and always have a great and quick service from hotel staff. i would like to thanks to all staff for helping me during my stay and set up a meeting room for me. keep it up.

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Helpful?
Thank ahmedalms
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear ahmedalms, Thank you so much for your feedback on this platform! We are sincerely happy to hear that you enjoyed the quick service and, especially, the staff. Rest assured that we will share your comments with our teams to show the appreciation of their hard work. Hope to see you soon back! Warm regards, Matthias Paans Director of Rooms...

Vaasa, Finland
Reviewed 19 June 2016

As I have been here for last months for more nights than home, this place has really become my second home. The facilities are great, offering everything you need, meals, snacks, pool, gym, sauna, you name it. I'm thankful going there again this week :)

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Helpful?
Thank Michael Å
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Michael A, So great to hear from you and thank you for sharing your great experience with all the other travelers coming to Riyadh! It is truly the greatest compliment that we can get... Although we try to make everybody feel at home as much as possible, it is the biggest challenge to come even close. We are sincerely...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Sheraton Riyadh Hotel & Towers is one of the leading hotels in Riyadh with 193 spacious rooms & suites. Warm and comforting, our rooms are Arabian yet international, traditional yet contemporary. Each will keep you connected to what is most important to you. Located in the heart of the city centre and modern business district, Sheraton Riyadh is two kilometers from the Riyadh Exhibition Center, five kilometers from the diplomatic quarter, and only 30 kilometers from King Khalid International Airport. We are also convenient to the city’s bustling commercial centers and industrial areas – making us a great choice for international business travelers.We look forward to your stay with us at the Sheraton Riyadh ... more   less 

Additional Information about Sheraton Riyadh Hotel & Towers

Address: King Fahad Road | P.O. Box 90807, Riyadh 11623, Saudi Arabia
Region: Saudi Arabia > Riyadh Province > Riyadh
Price Range: RM668 - RM1,669 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Riyadh Hotel & Towers 5*
Number of rooms: 192
Reservation Options:
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Also Known As:
Sheraton Riyadh Hotel And Towers
Riyadh Sheraton
Hotel Style:
#13 Luxury Hotel in Riyadh
#15 Business Hotel in Riyadh
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Riyadh Hotel & Towers staff and other travellers.
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Questions? Get answers from Sheraton Riyadh Hotel & Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive lounge on the 6th floor offers a nice spread at dinner and breakfast”
 of 5 bubbles Reston10, 4 Nov 2016 | Read review
“6th floor is a favorite with direct Lounge access”
 of 5 bubbles O1631TCmichael_, 18 Jun 2016 | Read review
“Ask for a room in the back of the property to avoid lots of street noise”
 of 5 bubbles 193tm, 28 May 2016 | Read review
“Ask for a higher floor facing the Kingdom Tower”
  • Stunning view of Kingdom Tower
 of 5 bubbles CalvinP228, 27 Feb 2016 | Read review
“Ask for what you need, staff will sincerely get out of their way to help. be kind in asking.”
 of 5 bubbles Georgesdubai, 26 Feb 2016 | Read review
5 of 5
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