Novotel Abu Dhabi Al Bustan

Novotel Abu Dhabi Al Bustan

Sheikh Rashid Bin Saeed Street Corner Rabdan Street, Abu Dhabi 95208 United Arab Emirates
Abu Dhabi modernísimo.
Traveller (914)
Superior Room with Sofa Bed
Room & Suite (223)
Novotel Abu Dhabi Al Bustan
Videos (1)
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About

4.5
#46 of 150 hotels in Abu Dhabi
4.4 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Ideally located, 10 mins from Bateen Beach, 25 mins from amusement parks such as, Yas Waterworld and Ferrari World and 20 mins from the Louvre AD, Novotel Abu Dhabi Al Bustan is a perfect place to stay. This mid-scale property features 361 rooms and suites suitably designed either for business or leisure travelers. Guests can choose from 4 on-site food & beverage outlets offering several dining options from “à la carte”, buffet, steakhouse or healthy selections. The hotel also features a well-equipped mixed gym, outdoor temperature controlled swimming pool for kids and adults with outdoor Jacuzzi, treatment rooms for men and ladies, offering diverse massage choices, sauna, steam bath, indoor Jacuzzi, and kids corner. 7 spacious meeting rooms and 1 big ballroom are also available for events, weddings, and banquets with free high speed internet access available in all areas. A web corner featuring Mac computers is available in the lobby for easy access to Internet for hotel guests.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Kids stay free
Children's television networks
Valet parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Happy hour
Kids' meals
Outdoor dining area
Swimup bar
Poolside bar
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids pool
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Foot massage
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
ATM on site
Butler service
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Shoeshine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Minibar
Flatscreen TV
Sofa bed
Bidet
Soundproof rooms
Housekeeping
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
4.0 of 5 stars
HOTEL STYLE
Art Deco Style
City View
Languages Spoken
English, French, Russian, Arabic and 8 more

Location

Sheikh Rashid Bin Saeed Street Corner Rabdan Street, Abu Dhabi 95208 United Arab Emirates
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 56 out of 100
56
Abu Dhabi Intl Airport
22.4 km
See all flights
1 Attraction
within 1 kilometer
2,797Reviews37Q+A100Room tips
Traveller rating
  • 2,165
  • 410
  • 107
  • 47
  • 69
Time of year
Traveller type
Language
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Detailed Reviews
Imara Samsudeen wrote a review Jun 2023
3 contributions2 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
Suite was clean and comfortable. We enjoyed delicious food in_ room dining. Very good breakfast spread. Staff was excellent specially Ms.Akissi who gave us an amazing service from the time we stepped into the hotel. Thank you AKISSI ,you made our stay more memorable 💖.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mourad Brahmi, General Manager at Novotel Abu Dhabi Al Bustan
Responded 2 Jul 2023
Dear Mr/s Imara Samsudeen, Thank you for being our guests at Novotel Abu Dhabi Al Bustan and for your review here. I am glad to know that you enjoyed your time with us and look forward to welcoming you back again. Best regards, Mourad Brahmi General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mladen R wrote a review Sept 2020
Pancevo, Serbia4 contributions6 helpful votes
5.0 of 5 bubbles
I spent a month at this hotel and I am really thrilled with the service. One of the most important things in any hotel is room maintenance. I was staying on the 11th floor where Towseef works. This young professional is extremely polite and pleasant in every conversation. He unobtrusively takes care of his guests and has always fulfilled our wishes with pleasure. Whenever he cleaned our room, he paid attention to the smallest details and took care of our privacy and personal belongings. The hotel is excellent as is the staff employed. Best recommendations.
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Date of stay: September 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Rooms on the steam side overlook the pool and the street
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager Novotel Abu Dhabi Al Bustan, General Manager at Novotel Abu Dhabi Al Bustan
Responded 26 Sept 2020
Dear Prolaznik, Thank you for your positive feedback after your stay at Novotel Abu Dhabi Al Bustan. We are happy that you were satisfied with your stay and impressed with our team and their hospitality during your visit. We will make sure to share your kind words with the team and especially with Touseef from our housekeeping team. Thank you very much for your positive feedback, and we look forward to having you with us again soon. Best Regards, Souffian Zaeraoui General Manager
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cathycoyme wrote a review Jun 2020
Abu Dhabi, United Arab Emirates1 contribution
5.0 of 5 bubbles
Good service and friendly staff, with affordable rate.

Clean rooms, suggest to have bath robs in the rooms, requested two towels during booking but was provided with one only. And no sound proof, can hear the noise from the next room which disturbed me during online business meeting, maybe I was heared in next room as well.
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Review collected in partnership with Accorhotels.com
Date of stay: June 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager Novotel Abu Dhabi Al Bustan, General Manager at Novotel Abu Dhabi Al Bustan
Responded 16 Jun 2020
Dear cathycoyme, Thank you for leaving a review about your stay at the Novotel Abu Dhabi Al Bustan here on TripAdvisor. We are delighted that you were overall pleased with your stay. Many thanks for your kind feedback and we look forward to welcoming you again in the near future. Best regards, Souffian Zaeraoui General Manager
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Andy C wrote a review Mar 2022
Spring, Texas11 contributions
2.0 of 5 bubbles
Don't be fooled by the relatively low price that this hotel advertises, what they don't extract from you in room fees they'll hit you with an extortionate cost of breakfast. Checking-in you'll be met by a miserable member of the front desk team, three separate experiences with the front desk have yielded the same grumpy response. Not 4 Star. I was asked which floor I wanted, which was novel, but it would have been polite to have let customers know that a loud private party was going to be taking place below their second floor window, and perhaps offer an alternative room/floor. The parties weren't advertised either, so I had no Plan B.
Beware, if you decide to have breakfast in the hotel, pay for it when you check in, paying at the restaurant is 30% more expensive... but they don't tell you that (or ask whether you want breakfast at all). Not 4 Star treatment.

The breakfast staff however are lovely, polite, accommodating and efficient. The food is very good, finally a 4 Star kitchen, well done Chef. Likewise the food in the Waves Restaurant is very good and the staff are very efficient. The Lifeguard, James, was a credit to the hotel, constantly vigilant, quick to correct misconduct in a firm but polite manner.

Housekeeping is hit and miss, sometimes I get a hand towel, sometimes not. The plastic containers for soap and shampoo went empty for two weeks, not 4 Star treatment. Laundry was supposed to be returned the same day (if you advise the front desk that you have laundry to collect before 10am, which I did, twice). On both occasions I had to ask why it hadn't been delivered. It arrived... the next day.

Hot water in the shower and wash basin is very, very slow to come through, maybe rooms on the upper floors would get it sooner.

The gym was very well equipped, one of the better ones I've experienced, a big plus.

On the whole, a disappointing experience. Some elements reached 4 Star status, but many more did not, not through lack of attempts by some members of staff, per se, but a definite air of a lack of management direction.

Interestingly, if I hadn't had an extended stay, some of these shortfalls wouldn't have manifested themselves, but that doesn't diminish the fact that when they did it left a very poor impression.
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Date of stay: March 2022
2.0 of 5 bubblesValue
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Lower, east facing rooms enjoy the sunrise, but suffer restaurant noise. West facing rooms look...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mourad Brahmi, General Manager at Novotel Abu Dhabi Al Bustan
Responded 25 Aug 2022
Dear andycL88769HZ, Thank you for being our guest at Novotel Abu Dhabi Al Bustan, though I am very sorry to hear that your experience fell short of expectations. Your feedback is extremely important to us and I have shared your comments with my team so that we may continue to improve. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I do hope that you will give us the opportunity to change your impression of Novotel Abu Dhabi Al Bustan should your travels bring you back to Abu Dhabi in the future. Sincerely, Mourad Brahmi General Manager
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Alshehi M wrote a review Dec 2020
1 contribution1 helpful vote
5.0 of 5 bubbles
Stay was awesome, guys over there very accommodating and always friendly and looking after their guests, certainly recommend hotel, a praise to reception guys.
The room was modern, hotel facilities was top notch, they know what it takes to reinforce hygiene and safety, they strictly following precautionary measures.
Indeed you will be choice for the next visit
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Date of stay: December 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager Novotel Abu Dhabi Al Bustan, General Manager at Novotel Abu Dhabi Al Bustan
Responded 31 Dec 2020
Dear mohamedaR3958GA, Thank you for taking the time to share your recent experience at the Novotel Abu Dhabi Al Bustan. We are glad that you had a memorable stay. It is also a pleasure to see that you were pleased with the room, facilities, reinforced hygiene and safety precautions as well as the teams hospitality. We hope to welcome you again soon. Best Regards, Souffian Zaeraoui General Manager
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Esta O wrote a review Jun 2020
Abu Dhabi, United Arab Emirates6 contributions1 helpful vote
4.0 of 5 bubbles
The hotel was clean and temperature were checked upon entry. Face masks were given to those that didn't have and there were hand sanitisers everywhere which gave some reassurance of health safety.
The hotel ground is lovely and the kids enjoyed cycling around the hotel. The room was big enough for the family and had a sofa bed which the housekeepers help set up. It was quieter than usual but the bar downstairs was open which was good. Overall a pleasant stay with nice staff will definitely visit again when much livelier.
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Date of stay: June 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager Novotel Abu Dhabi Al Bustan, General Manager at Novotel Abu Dhabi Al Bustan
Responded 30 Jun 2020
Dear LetsAUH, Thank you for sharing your experience at the Novotel Abu Dhabi Al Bustan here on TripAdvisor. We are happy that you were satisfied with your stay and were pleased with our accommodations during your visit. Many thanks for your wonderful feedback, and we look forward to welcoming you again in the near future. Best regards, Souffian Zaeraoui General Manager
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Ric wrote a review Mar 2021
Orangeville, Canada1 contribution1 helpful vote
5.0 of 5 bubbles
Over the years, I have stayed at this hotel on numerous occasions. I was therefore delighted to find out that my employer had chosen the Novotel, Al Bustan for my quarantine period.
These are difficult times for everyone and yet the staff were outstanding in their efforts to make my stay as pleasant as possible in the circumstances.
I must give praise and the highest commendation to Miss Rania at the front desk, not only a very cheerful and pleasant person, but always most helpful when handling my numerous requests and answering my rather frequent questions.
I am thankful to you !!
Quarantine can never be the most pleasant of experiences and being restricted to the confines of one's hotel room for the duration isn't easy to endure.
However, at this hotel every effort seem to be made to make the necessary time as comfortable as can be.
A large cappuccino (w extra shot) each morning being requested on a daily basis and being sent up to my room became something of tradition ..... my thanks to Rania again and also to Marco of Starbucks !!
Housekeeping during these times must present a challenge as with catering, but both departments made every effort to do their best.
I can only imagine the coordination required to produce so many packaged meals and have them delivered (still warm) to those like myself in quarantine.
A job well done !!

I look forward to returning and enjoying this hotels excellent amenities when no longer under such constraints
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Date of stay: March 2021
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Souffian Zaeraoui, General Manager at Novotel Abu Dhabi Al Bustan
Responded 22 Mar 2021
Dear Ric, Thank you for staying at Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with your stay as well impressed by the team's hospitality and guest service during your visit. Thank you for your wonderful comments and it will be our pleasure to welcome you again in the near future. Best Regards, Souffian Zaeraoui General Manager"
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Saily wrote a review Apr 2021
21 contributions5 helpful votes
4.0 of 5 bubbles
We stayed in the Executive room and even though the furniture/bathroom looked old, I have to say that the staff has done a brilliant job keeping everything so clean. Despite being someone with chronic OCD, I was absolutely comfortable and had no complaints. The room had a coffee machine, the bathroom had a bath tub and stand-in shower, and the drain in the stand-in shower prevents the water from running out – something I wish all hotels had!
I've been to another Novotel during the pandemic, and given that experience, I was expecting a basic breakfast. But the buffet spread and service despite covid restrictions were an absolute delight. This is easily one of the nicest breakfasts I've had and trust me, I've done my fair share of breakfast buffets.
The hotel was quiet, the staff was friendly and I really appreciate the fact that the management has chosen to provide guests with toiletries that participate in fair trade. I am definitely visiting again.
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Date of stay: April 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Souffian Zaeraoui, General Manager at Novotel Abu Dhabi Al Bustan
Responded 29 Apr 2021
Dear Sally, "Thank you for staying at Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with your stay as well impressed by the team's hospitality and guest service during your visit. Thank you for your wonderful comments and it will be our pleasure to welcome you again in the near future. Best Regards, Souffian Zaeraoui General Manager"
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narahari t wrote a review Sept 2020
1 contribution1 helpful vote
4.0 of 5 bubbles
Staying in novotel since 2 months, the housekeeping person Mr Touseef has been doing excellent guest service at my room 1127, i appreciate his dedication and sincerity towards his work. He is always helpful in providing accessories on day to day service. Best wishes Mr Touseef.
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Date of stay: September 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager Novotel Abu Dhabi Al Bustan, General Manager at Novotel Abu Dhabi Al Bustan
Responded 13 Sept 2020
Dear naraharit2020, Thank you for sharing your experience at the Novotel Abu Dhabi Al Bustan here on TripAdvisor. We very much appreciate your feedback and glad that you were overall pleased while staying with us. Touseef from our Housekeeping Team will surely be cheered with your kind mentions and compliments and will serve as an inspiration to the rest of the team. Many thanks for your feedback and we wish you a continued pleasant stay. Best Regards, Souffian Zaeraoui General Manager
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Matt Tarry wrote a review May 2021
1 contribution
3.0 of 5 bubbles
Mohan was on my floor and gave me the extra toiletries, he was polite and helpful to all on the floor. Giving cards out for review, then hour later checking if you'd reviewed, which was annoying at time, but funny now. When i called for room service they were welcoming. Thought washing service was very expensive, should have bought clothes from shops for the same price had I known. Food good and lots at each setting. lighting in room was just right, no noises when sleeping. although AC working would be nice to have been able to open a window. Overall satisfied with hotel.
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Date of stay: March 2021
3.0 of 5 bubblesRooms
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Souffian Zaeraoui, General Manager at Novotel Abu Dhabi Al Bustan
Responded 15 May 2021
Dear Matt T, "Thank you for staying with us. We are delighted that you were pleased with your stay. Thank you for your positive feedback and we look forward to welcoming you again in the near future. Best Regards, Souffian Zaeraoui General Manager"
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Answer from Anitzirk
Abu Dhabi, United Arab Emirates27 contributions1 helpful vote
Hi. We stayed last year. No idea how much is the rent this time Please try to contact Novotel AlBustan to make about the rate. Thanks
Ahmed wrote a tip 2 Jun
Bahrain1 contribution
5.0 of 5 bubbles
"Don’t book the room from any other app just visit hotel web and you will get good prices"
Read full review
SUNNY wrote a tip May 2024
Haridwar, India6 contributions
5.0 of 5 bubbles
"Definitely visit wave bar"
Read full review
mima h wrote a tip May 2024
1 contribution
5.0 of 5 bubbles
"Make the room smell good Have enough towels"
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Joeper F wrote a tip May 2024
1 contribution
5.0 of 5 bubbles
"Response time of room service is too slow and reception check in time took so long "
Read full review
Mohammed B wrote a tip May 2024
1 contribution
5.0 of 5 bubbles
"Hey guys whenever you're around chose nowhere else Come to Novotel Abu Dabi and experience it by yourself, I bet you'll never regret it"
Read full review
Not the right property for you?
There are more places to choose from in the Abu Dhabi area.
PRICE RANGE
RM 283 - RM 433 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of Abu DhabiAbu Dhabi
NUMBER OF ROOMS
361
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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NOVOTEL ABU DHABI AL BUSTAN: UPDATED 2024 Hotel Reviews, Price Comparison and 1,038 Photos (United Arab Emirates) - Tripadvisor

Frequently Asked Questions about Novotel Abu Dhabi Al Bustan
Which popular attractions are close to Novotel Abu Dhabi Al Bustan?
Nearby attractions include Fun World (1.1 km) and Toy Town (0.7 km).
What are some of the property amenities at Novotel Abu Dhabi Al Bustan?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Novotel Abu Dhabi Al Bustan?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Abu Dhabi Al Bustan?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Novotel Abu Dhabi Al Bustan?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Novotel Abu Dhabi Al Bustan?
Conveniently located restaurants include Mosaic Restaurant - Al Muroor, Swiss Butter, and Waves Bar & Outdoor Lounge.
Are there opportunities to exercise at Novotel Abu Dhabi Al Bustan?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Novotel Abu Dhabi Al Bustan have airport transportation?
Yes, Novotel Abu Dhabi Al Bustan offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Abu Dhabi Al Bustan?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Abu Dhabi Al Bustan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Abu Dhabi Al Bustan?
The staff speaks multiple languages, including English, French, Russian, Chinese, Hindi, Arabic, and Indonesian.
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