Al Ain Palace Hotel
Corniche Street Zone 1E9-01, Abu Dhabi United Arab Emirates
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Did you already book this hotel?
Tell us so we can help you plan.
Avg. RM 204 /night, 3/20 - 3/21
RM 439
per night
RM 306
per night
RM 173
per night
Mar
Apr
20 Mar
Today
22 Mar
24 Mar
26 Mar
28 Mar
30 Mar
1 Apr
3 Apr
5 Apr
7 Apr
9 Apr
11 Apr
13 Apr
15 Apr
17 Apr
19 Apr
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
#39 of 154 hotels in Abu Dhabi
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Abu Dhabi's earliest landmark blending heritage and contemporary experience. Settled just on Corniche road, Al Ain Palace Hotel provides an unmatched hotel experience in Abu Dhabi. Our comfortable rooms with modern amenities will provide you a truly enjoyable stay in Abu Dhabi city center. Some of the world-class facilities that the hotel offers include convenient and offer facilities that include: outdoor & indoor pool, Spa, well-equipped gym, squash court. Al Ain Palace Hotel hosts exquisite dining establishments of 8 restaurants offering a varied culinary selection of international food and drinks. Built in the year 1967, the hotel has hosted Presidents, Film Stars, Leisure travelers, Businessmen, and varied personalities, as we know Abu Dhabi like no other Hotel in the Capital.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Squash
Evening entertainment
Kids stay free
Paid public parking on-site
Wifi
Fitness / spa changing rooms
Personal trainer
Sauna
Adult pool
Outdoor pool
Plunge pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Wine / champagne
Poolside bar
Karaoke
Nightclub / DJ
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Photo copier / fax In business centre
Spa
Manicure
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Dining area
Coffee / tea maker
Flatscreen TV
Bath / shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Wake-up service / alarm clock
Electric kettle
Complimentary toiletries
Hair dryer
Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Budget
Classic
Languages Spoken
English, Arabic, Bosnian, Filipino and 5 more
Location
Corniche Street Zone 1E9-01, Abu Dhabi United Arab Emirates
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 75 out of 100
75
55 Restaurants
within 0.5 kilometers
1 Attraction
within 0.5 kilometers
Reviews
4.5
1,200 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI
The Al Ain Palace Hotel is frequently lauded for its excellent location, with easy access to the beach and nearby attractions. Guests are charmed by the hotel's inviting atmosphere and consistently commend the spotless rooms and meticulous housekeeping.
Although some guests mention issues with mattress comfort and noise, the overall cleanliness and the professionalism of the staff receive high marks. The hotel's amenities, including a well-maintained pool and gym, contribute to its reputation for providing good value, despite occasional remarks about the need for room updates and food pricing.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Affordable
Cleanliness
Immaculate
Service
Attentive
Amenities
Well-appointed
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
Traveller rating
- 900
- 161
- 57
- 38
- 44
Time of year
Traveller type
Language
Selected filters
- Filter
- English
Popular mentions
Sort by:
Detailed Reviews
Nando has consistently provided outstanding cleaning services. He is always punctual and takes great care to ensure that every space is meticulously cleaned. From high-traffic areas to smaller details like corners and surfaces, Nando doesn’t miss a spot. His attention to detail is exceptional, and he goes above and beyond to maintain a high standard of cleanliness. He is also very responsive to specific requests and always ensures that the job is done to our satisfaction.
Read more
Date of stay: September 2024Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mazhar SIDDIQUI, Guest Services / Front Office at Al Ain Palace Hotel
Responded 13 Sept 2024
Dear Patrick, Thank you for your thoughtful review! We’re thrilled to hear that Nando’s dedication to maintaining high standards of cleanliness made a positive impact during your stay. It’s fantastic to know that his meticulous attention to detail and responsiveness to your requests were appreciated. At Al Ain Palace Hotel, we pride ourselves on providing excellent service, and it’s wonderful to see that Nando exemplifies this with his outstanding work. We’ll be sure to share your kind words with him and the rest of our team. Thank you for taking the time to share your experience. We look forward to welcoming you back and ensuring another memorable stay! Best regards, Mazhar Siddiqui Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I needed a cheap hotel for an overnight stay whilst in transit in Abu Dhabi and that is exactly what I got. I thought the hotel provided excellent value for money.
I took a taxi from the airport which cost around £22 and took approx half an hour to the hotel. Walked into the very no nonsense lobby (it is not a luxury hotel) and were greeted by two very friendly receptionists who swiftly checked me in. During check in I enquired how much a late check out would cost and without hesitation they offered me a 2pm check out free of charge which was nice.
I had a HUGE room on the first floor with kitchenette (including microwave and espresso machine), sitting area and separate bedroom. The room was great and very comfortable. The hotel does seem to have a couple quite lively bars in the evening and I could hear the music in my room but it did not continue until too late.
Wifi was fast and free, had no issues.
I went to breakfast in the morning which was around £12 and again whilst not a lavish spread it represented great value for money. Poached eggs etc were available to order included in the rate and also included barista coffee.
The gym at the hotel was very good also.
All staff very friendly and helpful.
Would definitely return.
I took a taxi from the airport which cost around £22 and took approx half an hour to the hotel. Walked into the very no nonsense lobby (it is not a luxury hotel) and were greeted by two very friendly receptionists who swiftly checked me in. During check in I enquired how much a late check out would cost and without hesitation they offered me a 2pm check out free of charge which was nice.
I had a HUGE room on the first floor with kitchenette (including microwave and espresso machine), sitting area and separate bedroom. The room was great and very comfortable. The hotel does seem to have a couple quite lively bars in the evening and I could hear the music in my room but it did not continue until too late.
Wifi was fast and free, had no issues.
I went to breakfast in the morning which was around £12 and again whilst not a lavish spread it represented great value for money. Poached eggs etc were available to order included in the rate and also included barista coffee.
The gym at the hotel was very good also.
All staff very friendly and helpful.
Would definitely return.
Read more
Date of stay: February 2023
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mazhar SIDDIQUI, Guest Services / Front Office at Al Ain Palace Hotel
Responded 1 Mar 2023
Dear Bebej1976 Thanks a million for your heartfelt words - this really made me smile a lot. I am delighted to read that you truly enjoyed your stay with us at the Al Ain Palace Hotel and that you found everything to your liking. Our main aim is to ensure our guests have a perfect stay with us and I couldn’t be happier to read that our efforts did not go unnoticed. Thank you for your heartfelt comments. Thank you again for sharing your positive feedback with other travelers I do hope we will have the opportunity to welcome you back in the near future. Stay Safe! With all good wishes, Mazhar Siddiqui Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Wonderful hospitality. Very kind mr Ameer .One of the best hotel in Abu dhabi. Very good room service.
The bed was incredibly comfortable, ensuring a restful night’s sleep, and the bathroom was spotless, stocked with high-quality toiletries. The hotel’s attention to detail was evident, from the thoughtful decor to the complimentary welcome treats that added a personal touch to my stay.
The bed was incredibly comfortable, ensuring a restful night’s sleep, and the bathroom was spotless, stocked with high-quality toiletries. The hotel’s attention to detail was evident, from the thoughtful decor to the complimentary welcome treats that added a personal touch to my stay.
Read more
Date of stay: January 2025Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mazhar SIDDIQUI, Guest Services / Front Office at Al Ain Palace Hotel
Responded 18 Jan 2025
Dear amohamad4, Thank you for your lovely review! We’re delighted to hear you enjoyed our wonderful hospitality and found your stay so comfortable. It’s great to know the room service, cozy bed, and attention to detail, such as the thoughtful decor and welcome treats, made your visit special. Ameer shares this note: "Your kind words mean a lot! It was my pleasure to assist you during your stay, and I’m glad you had a wonderful experience." We look forward to welcoming you back to one of the best spots in Abu Dhabi. Your kind words inspire us to keep delivering memorable stays. See you again soon! Warm regards, Mazhar Siddiqui Operations Manager Al Ain Palace Hotel
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently stayed at Al Ain Palace in Abu Dhabi and was thoroughly impressed by the housekeeping team’s exceptional service. Special shout out to housekeeping staff "SOHAIL". My room was impeccably clean and well-maintained throughout my stay, with attention to every detail, from fresh linens to spotless surfaces. The staff was prompt in responding to any requests, always courteous, and displayed a genuine commitment to guest comfort. It was heartwarming to return to such a pristine and welcoming space every day. Small touches, like neatly arranged toiletries and perfectly folded towels, truly enhanced the experience. I sincerely appreciate the effort and dedication of the housekeeping team, as they made my stay memorable. Thank you for maintaining such high standards
Read more
Date of stay: December 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mazhar SIDDIQUI, Guest Services / Front Office at Al Ain Palace Hotel
Responded 7 Dec 2024
Dear subham223, Thank you so much for your wonderful review! We’re delighted to hear that you had an excellent stay with us at Al Ain Palace. It’s fantastic to know that our housekeeping team, especially Sohail, made such a positive impact on your experience with their exceptional service and attention to detail. Sohail is incredibly grateful for your kind words and wanted to send you this note: "Thank you for recognizing my efforts! It was a pleasure ensuring your room was always clean and welcoming. I look forward to assisting you again in the future!" We truly appreciate your feedback and are thrilled that the little touches like fresh linens and neatly arranged toiletries added to your stay. We hope to welcome you back again soon for another memorable experience! Warm regards, Mazhar Siddiqui Front Office Manager Al Ain Palace Hotel
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thanks to all the staff. Specially thanks to the house Keeping team to make my long stay comfortable. I always found my room squeaky clean and they were attentive to all my needs. Thanks to everyone including Emilia and Goma. Always thankful!!
Read more
Date of stay: January 2025Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mazhar SIDDIQUI, Guest Services / Front Office at Al Ain Palace Hotel
Responded 10 Feb 2025
Dear tzununo, Thank you for your kind words and for recognizing our team’s efforts! It means a lot to us that you felt truly comfortable during your long stay. Ensuring a clean and welcoming environment is always our priority, and we’re delighted to hear that our housekeeping team took good care of you. Emilia and Goma will be especially happy to know their attentiveness made a difference. They, along with the rest of our team, work hard to provide the best experience for our guests, and your appreciation will surely make their day! Notes from the team: "Thank you so much for your kind words! It was a pleasure to take care of your room, and we’re always happy to help. Hope to see you again soon!" – Emilia & Goma We’re always here to make your stays as pleasant as possible. Looking forward to welcoming you back soon for another comfortable and memorable experience. Safe travels until then! Warm regards, Mazhar Siddiqui Operations Manager Al Ain Palace Hotel
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently visited Al Ain Palace Hotel and was staying in room no. 244. I would rate the overall services as very responsive and good. I really want to appreciate the room cleaning staff specially Mr. Sohail (from housekeeping) as he leaves no stone unturned in fulfilling his duties and keeping the guests happy and satisfied about room cleaning
Read more
Date of stay: August 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mazhar SIDDIQUI, Guest Services / Front Office at Al Ain Palace Hotel
Responded 19 Aug 2024
Dear Muhammad Murtaza, Thank you for choosing Al Ain Palace Hotel and for taking the time to share your experience. We’re delighted to hear that you found our services responsive and satisfactory during your stay in room 244. Your positive feedback is greatly appreciated. We’re especially pleased to know that Mr. Sohail from our housekeeping team made a lasting impression on you with his dedication to keeping your room clean and ensuring your comfort. Your kind words will certainly be shared with him as recognition of his hard work. We look forward to welcoming you back for another excellent stay in the future. Best regards, Mazhar Siddiqui Front Office Manager Al Ain Palace Hotel, Abu Dhabi
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are currently staying at Al Ain Palace, so this is a review during our stay. We paid for full board. The full board menu is extremely limited. When I say limited, it’s limited to 3 options at dinner and all of them are curry. Now, I love a curry but not in this heat. So we’ve paid for full board and now having to pay for food. Yes. You read that right.
I will say one positive. The bands at PJs are amazing. Every band we’ve heard so far are brilliant.
We decided to bring insulated water bottles either us as we drink a lot of water. We were told we couldn’t have more water so was told to go to the local supermarket to buy water. Which we did. Whilst enjoying the band at PJs, we’ve had our water bottles confiscated! Outrageous. I’m actually pretty disgusted at this. Everyone needs to hydrate. It’s not enough that we’ve paid for full board and having to pay for food, we’re not even allowed to drink the WATER we’ve paid for! I would not recommend this place, at all. We were actually looking to move hotels the day we checked in but the cost was above what we could afford. Stay away. Stay somewhere else. Just don’t bother.
I will say one positive. The bands at PJs are amazing. Every band we’ve heard so far are brilliant.
We decided to bring insulated water bottles either us as we drink a lot of water. We were told we couldn’t have more water so was told to go to the local supermarket to buy water. Which we did. Whilst enjoying the band at PJs, we’ve had our water bottles confiscated! Outrageous. I’m actually pretty disgusted at this. Everyone needs to hydrate. It’s not enough that we’ve paid for full board and having to pay for food, we’re not even allowed to drink the WATER we’ve paid for! I would not recommend this place, at all. We were actually looking to move hotels the day we checked in but the cost was above what we could afford. Stay away. Stay somewhere else. Just don’t bother.
Read more
Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mazhar SIDDIQUI, Guest Services / Front Office at Al Ain Palace Hotel
Responded 5 Nov 2023
Dear SopMar123, Thank you for sharing your feedback during your stay at Al Ain Palace Hotel, Abu Dhabi. We genuinely appreciate your valuable input, as it allows us to continually improve our services and offerings. We apologize for the inconvenience you faced regarding the limited full board menu options. It's important to us that our guests have a satisfying dining experience. We are currently reviewing and revising our menu to provide a more diverse selection that caters to a wider range of preferences. We appreciate your patience during this process. We are delighted to hear that you enjoyed the live bands at PJs. It's always our aim to offer entertaining experiences to our guests. Regarding the issue with your water bottles, we understand the importance of staying hydrated, especially in the Abu Dhabi heat. Please accept our apologies for the confusion and any inconvenience you experienced. Rest assured, we will be reviewing our policies to ensure a more seamless experience for our guests. We are truly sorry to hear about your overall experience, and it's disappointing that you wouldn't recommend our hotel. We take your feedback seriously and will work diligently to make the necessary improvements to ensure a better experience for our guests. Once again, we apologize for the inconveniences you faced during your stay and thank you for taking the time to share your comments with us. We hope you would consider giving us another opportunity in the future to provide you with an improved experience that meets your expectations. Warm regards, Mazhar Siddiqui Al Ain Palace Hotel, Abu Dhabi
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Zeeshan for his exceptional work and attention to detail in housekeeping. Zeeshan consistently goes above and beyond to ensure that every area is spotless and well-organized. His commitment to maintaining high standards of cleanliness truly stands out, and his friendly, positive attitude makes a great difference. It's clear he takes pride in his work, and his dedication enhances the overall experience.
Read more
Date of stay: October 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mazhar SIDDIQUI, Guest Services / Front Office at Al Ain Palace Hotel
Responded 30 Oct 2024
Dear Gouravj296, Thank you for your wonderful feedback! We’re so happy to hear that you had a pleasant stay and enjoyed the warm atmosphere at Al Ain Palace Hotel. Your kind words mean a lot to us, as we’re committed to delivering an exceptional experience for every guest. It’s fantastic to hear about the impression Zeeshan left on you with his meticulous housekeeping service. He shared a note, “Ensuring a spotless and welcoming environment for our guests is always my priority. I’m glad my efforts added to your comfort and experience with us.” Zeeshan’s dedication shines through, and we’re delighted it enhanced your stay. We look forward to welcoming you back soon, where we hope to create more memorable moments for you! Warm regards, Mazhar Siddiqui Front Office Manager Al Ain Palace Hotel
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Worst Service ever encountered.....
Booked the hotel for 1 night. Checked in late evening and asked the receptionist to give me quite room. She has assigned the room road side where whole night u can hear the noise from vehicles.
Asked for 1 bath towel, dental kit thrice to deliver the room however finally came only dental kit in the morning. Supervisor came along with the staff said they do not have any single towel in the hotel.
Another disaster in the morning when I went for the breakfast, 2 employee literally fighting in the kitchen area where you can see from the restaurant. Top of that you need to fill the form to order your breakfast which would have informed at the time of check-in. I could have ordered in the room. I have ordered Masala Ouellette which came to table literally dipped in curry. Wasted money to include breakfast in the room.
Thought to relax on the pool after all this horrific experience.
The pool attendant litterly offended that you are not allowed to swim cause you are wearing a jeans short. He doesn't have any idea what kind of material I was wearing to swim
Booked the hotel for 1 night. Checked in late evening and asked the receptionist to give me quite room. She has assigned the room road side where whole night u can hear the noise from vehicles.
Asked for 1 bath towel, dental kit thrice to deliver the room however finally came only dental kit in the morning. Supervisor came along with the staff said they do not have any single towel in the hotel.
Another disaster in the morning when I went for the breakfast, 2 employee literally fighting in the kitchen area where you can see from the restaurant. Top of that you need to fill the form to order your breakfast which would have informed at the time of check-in. I could have ordered in the room. I have ordered Masala Ouellette which came to table literally dipped in curry. Wasted money to include breakfast in the room.
Thought to relax on the pool after all this horrific experience.
The pool attendant litterly offended that you are not allowed to swim cause you are wearing a jeans short. He doesn't have any idea what kind of material I was wearing to swim
Read more
Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mazhar SIDDIQUI, Guest Services / Front Office at Al Ain Palace Hotel
Responded 7 Jul 2022
Dear RamRj14, Thank you for taking the time to share your feedback and for having stayed at the Al Ain Palace Hotel, Abu Dhabi. We are exceptionally concerned that you have encountered such a situation whilst in our hospitality, the hotel strives to ensure that all areas and services of the hotel are maintained to a high standard and we ensure that we put in place strict processes to manage any guest issues. We have thoroughly checked all areas and added additional precautions to resolve the situation, I would like to sincerely apologize for any distress that you may have encountered and I would like to assure you that the hotel has taken measures to ensure that the issue will never occur again. Your feedback has been a very good learning for us and we will reemphasize the need to be attentive and consistent. Please feel free to reach out to mazhar.siddiqui@alainpalacehotel.com with any further comments, concerns, or suggestions you wish to share. Thank you once again and we do hope that you will give us another opportunity to provide you with a more positive impression. Thank you once again. Stay Safe! With all good wishes, Mazhar Siddiqui Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked in for a one week business stay. Overall the housekeeping staff are helpful and friendly.
Severe rain and storm caused a long power outage causing some discomfort but which was out of the hotels management control and not to blame for.
It would have been nice if the hotel front desk had arranged some token small complimentary gift to guests or arranged coffee/refreshments in lobby instead of wondering about in the dark doing nothing during the 6-7 hour power outage.
Room service related to food was good and the butter chicken , beef burger ordered was excellent compliments to the kitchen staff and chef.
Breakfast buffet was reasonable at AED 45.
The mattresses in this hotel however are thin and uncomfortable and well below international standards as I have experienced as a frequent traveller and I had to go purchase a mattress topper just to get a good nights sleep as the front desk management where not abel to provide a better mattress.
The hotel senior management should be made aware of this as for business traveler's a good nights rest is paramount.
Severe rain and storm caused a long power outage causing some discomfort but which was out of the hotels management control and not to blame for.
It would have been nice if the hotel front desk had arranged some token small complimentary gift to guests or arranged coffee/refreshments in lobby instead of wondering about in the dark doing nothing during the 6-7 hour power outage.
Room service related to food was good and the butter chicken , beef burger ordered was excellent compliments to the kitchen staff and chef.
Breakfast buffet was reasonable at AED 45.
The mattresses in this hotel however are thin and uncomfortable and well below international standards as I have experienced as a frequent traveller and I had to go purchase a mattress topper just to get a good nights sleep as the front desk management where not abel to provide a better mattress.
The hotel senior management should be made aware of this as for business traveler's a good nights rest is paramount.
Read more
Date of stay: April 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mazhar SIDDIQUI, Guest Services / Front Office at Al Ain Palace Hotel
Responded 8 May 2024
Dear Nomad18989329978, Thank you for taking the time to share your experience following your recent one-week business stay at Al Ain Palace Hotel, Abu Dhabi. Your detailed feedback is greatly appreciated as it allows us to identify areas where we can improve and better meet the needs of our guests. We are pleased to hear that you found our housekeeping staff to be helpful and friendly, and that you enjoyed the food served through room service, particularly the butter chicken and beef burger. We apologize for any inconvenience caused by the severe rain and resulting power outage during your stay. While such situations are beyond our control, we understand the impact they can have on our guests' comfort. Your suggestion regarding arranging complimentary gifts or refreshments during the outage is noted, and we will consider how we can better handle similar situations in the future. Regarding your feedback on the mattresses, we apologize for any discomfort you experienced. Your comments have been shared with our senior management for their review and consideration. Ensuring our guests have a comfortable stay is of utmost importance to us, and we will take steps to address this issue promptly. We appreciate your feedback on the breakfast buffet pricing, and we will review this internally to ensure it remains reasonable and competitive. Once again, thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back to Al Ain Palace Hotel in the future for a more seamless and enjoyable stay. If you have any further comments or if there's anything specific we can assist you with, please don't hesitate to reach out to us directly. We're here to ensure your future stays are as pleasant as possible. Warm regards, Mazhar Siddiqui Front Office Manager Al Ain Palace Hotel, Abu Dhabi
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
"Parking available. Ok breakfast buffet at 49 AED. 3 pin plug point like UK Late check out possible with left luggage facilities "Read full review
"I do recommend this hotel for any traveller who wants to have a luxury stay and near everything you want."Read full review
…
PRICE RANGE
RM 226 - RM 537 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of Abu DhabiAbu Dhabi
NUMBER OF ROOMS
110
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingAL AIN PALACE HOTEL (R̶M̶ ̶3̶0̶6̶) RM 191: UPDATED 2025 Reviews, Price Comparison and 320 Photos (Abu Dhabi, United Arab Emirates) - Tripadvisor
Frequently Asked Questions about Al Ain Palace Hotel
Which popular attractions are close to Al Ain Palace Hotel?
Nearby attractions include Grand Al Mariah Cinema (0.3 km).
What are some of the property amenities at Al Ain Palace Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Al Ain Palace Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Al Ain Palace Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Al Ain Palace Hotel?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Al Ain Palace Hotel?
Conveniently located restaurants include Cafe Palmier, Pj O'reilly's, and Market Kitchen.
Are there opportunities to exercise at Al Ain Palace Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Al Ain Palace Hotel have airport transportation?
Yes, Al Ain Palace Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Al Ain Palace Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Al Ain Palace Hotel?
The staff speaks multiple languages, including English, Hindi, Arabic, Filipino, Serbian, Tamil, and Sinhala.
Are there any historical sites close to Al Ain Palace Hotel?
Many travellers enjoy visiting Qasr Al Hosn (2.0 km), Emirates Heritage Village (4.1 km), and Dhafeer Fort (2.9 km).