We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Hotel And Casino

Save
Traveller (392)
Room & Suite (257)
Pool & Beach (74)
You may also like
See all
Nearby Hotels
Overview
  • Excellent35%
  • Very good44%
  • Average16%
  • Poor4%
  • Terrible1%
Travellers talk about
“iririki island”(56 reviews)
“panorama suite”(25 reviews)
“central location”(26 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
You may also like
See all
Nearby Hotels
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (568)
Filter reviews
533 results
Traveller rating
191
219
90
25
8
Traveller type
Time of year
LanguageEnglish
More languages
191
219
90
25
8
Show reviews that mention
All reviewsiririki islandpanorama suitecentral locationsmall casinopool areathird floorbuffet breakfastclose to townbalconyvilapokiesvanuatuportfoyersylvieferrytours
FilterEnglish
Updating list...
1 - 5 of 533 reviews
Reviewed 1 week ago

This hotel is in desperate need of a good clean and refurbishment. While it is in a good location and the staff are very friendly, it's very tired and neglected. It is not a cheap hotel and we expected a bit better than what we...More

Thank JanineC58
Response from BMahieu, General Manager at Grand Hotel And CasinoResponded 5 days ago

Dear JanineC58 We are pleased to hear that you enjoyed the location of the property and views of the harbour. Our new lobby and restaurant furniture is due to arrive shortly to Vila and plan to be in place by end of July'18. Thank you...More

Reviewed 3 weeks ago

If you like thick soap scum and cold water showers - this is the place for you. Bathroom flooding after shower. Internet dropped off all the time. Linen needs replacing. Did not get all towels replaced after housekeeping. Breakfast was below average. Will not be...More

Thank Bob W
Response from BMahieu, General Manager at Grand Hotel And CasinoResponded 3 weeks ago

Dear BobW Thank you for your time to review your recent stay with us and of course disappointing to hear of your negative experiences and feedback. Your comments have been taken on board and noted. We are in the process of upgrading the hot water...More

Reviewed 4 weeks ago

We booked this hotel as a transit hotel. Like many places in Port Vila, externally, it is showing age but was open minded regardless. We arrived at nearly midnight from our flight and the conceirge was friendly and helpful. Our bags were taken to our...More

1  Thank Carmel S
Response from BMahieu, Manager at Grand Hotel And CasinoResponded 3 weeks ago

Dear Carmel S, Many thanks for your time to write a review and bring to our attention certain aspects of the operation that we need to focus and improve on. We do apologise for hot water not being available, as we are in the transition...More

Reviewed 4 weeks ago via mobile

This is an adequate transit hotel that showing its age Because ofthe casino the whole hotel reeks of cigarettes The annoying part was the continual attempts by the hotel to increase costs or charge for things that had bern set as part of the booking...More

Thank Aussiedavewitta
Response from BMahieu, General Manager at Grand Hotel And CasinoResponded 4 weeks ago

Dear Aussiedavewitta, We appreciate your comments and feedback and they have been noted. If you would like to discuss further the issues in regards to your hotel account, than I would be pleased to be able to assist you further and to ensure that all...More

Reviewed 21 May 2018

We escaped the Vila heat by visiting the Lobby Lounge Bar inside the Grand and got some snacks for the kids, cool drinks, aircon and some complimentary wifi to make sure the rest of the world still existed!

Thank Tim W
Response from BMahieu, General Manager at Grand Hotel And CasinoResponded 5 weeks ago

Dear TimW Pleased to hear that you welcomed the air condition comfort and could enjoy some food and beverage options whilst reconnecting. Thank you for stopping by, until when next passing through. with thanks and regards Bettina Mahieu

View more reviews
Most Booked Properties in Efate
See allSee all
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Free Parking
Hotel Amenities
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Free Parking
Babysitting
Room amenities
Air Conditioning
Things to do
Restaurant
Pool
Bar/Lounge
Spa
Casino and Gambling
Outdoor pool
Details
Price range
US$121 - US$186 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Spa Hotel in Port Vila
#18 Luxury Hotel in Port Vila
#20 Romantic Hotel in Port Vila
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$121 - US$186 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Spa Hotel in Port Vila
#18 Luxury Hotel in Port Vila
#20 Romantic Hotel in Port Vila
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (392)
Room & Suite (257)
Pool & Beach (74)
Dining (50)
Amenities (3)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
OilAndGasEX
4 July 2016|
AnswerShow all 4 answers
Response from BMahieu | Property representative |
Good Morning Unfortunately we no longer have a gymnasium to offer though can make recommendations for both running groups and city based gymnasiums for your boss to utilise. Kind regards Carey
0
Votes
Travis L
25 February 2016|
AnswerShow all 3 answers
Response from vomo2i | Reviewed this property |
We have had friends visit. No problem for the hotel. But run it past the Kiwi Manager if you want the use of the pool etc for your friends.
0
Votes
Chrishol1
16 January 2016|
AnswerShow all 2 answers
Response from John D | Reviewed this property |
Yes they have a balcony.
0
Votes
Room Tips
"No comment or tips to advise travelers."
Read review
"Every room has pool and ocean view!"
Read review
"didn't actually stay at the hotel - just the went to the bar and had lunch"
Read review
"All the rooms are nice."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing