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JW Marriott Hotel Seoul

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1,314 Reviews from our TripAdvisor Community

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Showing 885: English reviews
Los Angeles, California
Reviewed yesterday NEW

Pros: 1) Customer service was excellent from start to finish. 2) Room service was great. I fell very ill before I got to the hotel, and the food was fresh and always delivered before the estimated delivery time. 3) The Shinsegae mall is attached to the hotel, which is great. The pastry shop in the hotel had some amazing desserts,...

Thank SCSCSC11111
Reviewed yesterday NEW

Great customer service at this J.W. Marriot. I took my wife here for her birthday and we were blown away by the service the staff provided. They now have a lifelong customer and if I ever am in need of hotel accomodations anywhere in the world, they will always be my first choice.

Thank Joseph U
Sydney, Australia
Reviewed 2 days ago NEW

JW Marriotts are the top of the Marriott range but I’ve generally found the global JW experience to be very inconsistent. The JW Marriott Seoul (176 Sinbanpo-ro) has some great staff but the building is dated and just not up to the standard that meets my expectation. The bed was comfortable but no match for the luxury of its main...

Thank AussieGadabout
Reviewed 3 days ago NEW

I hope this review will reach the eyes of the Bell/Door hotelier in this wonderful hotel called David. Honestly speaking, I was not a guest in the hotel but as I had difficulty in finding a taxi, I walked all the way to this well-known hotel hoping that there would be some taxis in the entrance. Unfortunately it was a...

Thank Lin O
JW_Seoul, General Manager at JW Marriott Hotel Seoul, responded to this review

Dear Lin O, I really appreciate your taking time to share a great story! I am very proud of David, who is indeed an outstanding associate. I am also grateful that we had an opportunity to assist you when you needed. I will make sure to deliver your kind words to David and express my gratitude for the impressive service...

Reviewed 3 days ago NEWvia mobile

Stayed here for 3 nights in early November. Located at Gangnam, didn't have a chance to explore the area. There's a convenience store (family mart) & Starbucks near the hotel. Room is very spacious and comfortable. Bathroom is very spacious with nice toiletries. Bed was comfortable but pillows are too soft for my liking. Breakfast spread was great with both...

Thank Joan N
JW_Seoul, General Manager at JW Marriott Hotel Seoul, responded to this review

Dear Joan N, Thank you for sharing your review with great photos of our room! I am glad you enjoyed our spacious room and breakfast buffet with a wide variety of foods. It is a shame that you did not have a chance to look around. Within the complex connected to our hotel, there are so many things you can...

Ginowan, Japan
Reviewed 5 days ago NEW

I just spend 5 days in your hotel and it was a very enjoyable experience. The staff made my stay great. I'm not really in to fancy living and usually choose hotels that don't have stars, but the staff really know how to make a person feel special, especially me. Thank you for the awesome service and I hope to...

Thank okisink
JW_Seoul, General Manager at JW Marriott Hotel Seoul, responded to this review

Dear okisink, Thank you very much for staying with us! I appreciate your compliments on our services and I am happy to learn that you felt special during your 5-day stay with us. Your words encourage our team to work harder to provide outstanding experiences to our valued guests like you. We look forward to welcoming you back soon and...

Thessaloniki, Greece
Reviewed 6 days ago NEWvia mobile

Marriot hotels guarantee a qualitative and glamorous status. Rooms beautiful, makes you feel special. Excellent breakfast for all tastes, amazing buffet for lunch. Of course extremelly expensive. Personnel should be more flexible and willing to assist. They are to have under mind a regulations book and can't cope without it.

Thank mikalina2013
JW_Seoul, General Manager at JW Marriott Hotel Seoul, responded to this review

Dear mikalina2013, Thank you for choosing us and sharing your review on Trip Advisor. I am pleased to read that our beautiful room made you feel special and that our buffet restaurant was to your satisfaction. However, I am sorry if we were not flexible enough to assist you. As we only want to improve our service, I hope you...

United States
Reviewed 1 week ago NEW

I have lived almost every single 5 star hotels in Seoul, and I can clearly say that it is the worst hotel among the other hotels. Of course, JW Marriott seoul had some advantages; this hotel has a small but a clean room, and the location of the hotel was great. However, be honest, do we really pay amount of...

Thank Sung_Woo_Shon
JW_Seoul, General Manager at JW Marriott Hotel Seoul, responded to this review

Dear Sung_Woo_Shon, Thank you for taking the time to leave your comment and please accept my sincere apologies for the inconveniences you have experienced. Reading your review, I was very disappointed with the level of service you received at our restaurant and lobby which I agree that is not the usual 5 star hotel service guests should receive. I will...

London, England, United Kingdom
Reviewed 1 week ago via mobile

Great location with metro directly below with many restaurants after a long day sightseeing. The hotel arranged a DMZ your for us which was excellent. Rooms clean with amazing views. I would recommend to anyone staying in Seoul :)

Thank Cardy1979
JW_Seoul, General Manager at JW Marriott Hotel Seoul, responded to this review

Dear Cardy1979, Thank you for staying with us and sharing your comments. I am glad that you enjoyed our location, room and the DMZ tour. I hope you had enough time to explore the beautiful city with easy metro access as you mentioned. By the way, I enjoyed reading your review of the dog café! I look forward to welcoming...

Reviewed 1 week ago

I travel to Seoul quite frequently and therefore I have stayed in a number of hotels over the years. This hotel is one of my favorite ones. The hotel staff are very friendly and helpful. The front desk took care of my check-in and check-out needs, the people at the front entrance learned my daily destination and explained to the...

Thank George K
JW_Seoul, General Manager at JW Marriott Hotel Seoul, responded to this review

Dear George K, I really appreciate your taking time to share the review on Trip Advisor. I am pleased to read that JW Marriott Hotel Seoul is one of your favorite hotels in the city and thank you for recommending us to fellow travelers. Your praises about our location and level of service are truly rewarding. I look forward to...

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  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
Food & drink at the hotel
JW's Grill
JW's Grill
Cuisines: Steakhouse, Grill
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Located within Central City, Korea's most extensive multi-purpose complex, featuring a prestigious Shinsegae department store, Go-To Mall underground shopping arcade, a large multiplex movie theater and more and with three subway lines directly linked, the JW Marriott Seoul is in many ways the new heart of Seoul. St. Mary’s Hospital and Banpo Hangang River Park lie just a short distance away and the expressway leading to Gyeonggi-do Province, the heart of Korea's semiconductor industry, begins just next to Central City. JW Marriott Seoul is perfect for discerning travelers. Boasting large, luxurious guest rooms and free internet access for Marriott Rewards members, the hotel houses one of Asia’s most comprehensive fitness centers, the Marquis Thermal Spa and Fitness Club, spanning three floors. With multiple restaurants and bars, versatile meeting rooms and banquet spaces also, the JW Marriott Seoul has so much to offer. ... more   less 

Additional Information about JW Marriott Hotel Seoul

Address: 176, Sinbanpo-ro, Seocho-gu, Seoul 06546, South Korea
Region: South Korea > Seoul
Price Range: RM902 - RM1,427 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Seoul 5*
Number of rooms: 497
Reservation Options:
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Also Known As:
Jw Marriott Seoul
Marriott Hotel Seoul
Marriott Seoul
Seoul Marriott
Hotel Style:
#5 Business Hotel in Seoul
#8 Spa Hotel in Seoul
#10 Family Hotel in Seoul
#13 Luxury Hotel in Seoul
#27 Romantic Hotel in Seoul
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Seoul staff and other travellers.
15 questions
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Questions? Get answers from JW Marriott Hotel Seoul staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I've heard the river side has a better view.”
 of 5 bubbles okisink, 3 Dec 2016 | Read review
“Rooms on the south have a nice view of the sunrise over the southern part of the city.”
  • Sunrise from a south-facing room - Better seen live of course
 of 5 bubbles , 29 Nov 2016 | Read review
“High River Side Rooms are Best”
 of 5 bubbles Koyangie, 29 Nov 2016 | Read review
“I stayed on an Executive Lounge floor which was quiet yet with an amazing Lounge.”
 of 5 bubbles Roza108, 18 Nov 2016 | Read review
“talk with front desk staff”
 of 5 bubbles hckim919, 17 Nov 2016 | Read review
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