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Grand Walkerhill Seoul

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#117 of 456 Hotels in Seoul
Certificate of Excellence
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Grand Walkerhill Seoul
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489 Reviews from our TripAdvisor Community

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Showing 184: English reviews
Brugge
Reviewed 3 days ago NEW

The Walkerhill Hotel environment is a park on a Hill close to the centre of Seoul. The Hotel is a luxury hotel adjacent to The Vista Walkerhill (which is now not open). The Grand has a seperate building called the Douglas. I stayed in that building, which I really loved. The building is build on the mountain slope so all...

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Helpful?
Thank ZepposBrugge
WalkerhillSeoul, General Manager at Grand Walkerhill Seoul, responded to this review

Dear ZepposBrugge, Thank you for your recent stay at Grand Walkerhill Seoul and we appreciate you taking the time to provide us a positive feedback. We are pleased that your overall stay at Douglas House, which is so called ‘cottage in the forest’ met your expectations and that you enjoyed our rooms and service. We look forward to welcoming you...

Reviewed 6 days ago NEWvia mobile

I have stayed at this hotel for years when it was part of the Starwoods group. It s no longer in that system. The staff us still as friends they used to be, but some of the guest services seem to have changed. I was moved into the Douglas House annex, had a lot of issues with the room. I...

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Helpful?
Thank Frank M
WalkerhillSeoul, General Manager at Grand Walkerhill Seoul, responded to this review

Dear Mr. Frank M, Thank you for your resent stay at the Grand Walkerhill Seoul and taking time to provide us your valuable feedback which help us in monitoring our services and facilities. We sincerely apologize for the delayed action about your request to move your reserved room, the Douglas House Annex to the main building, a Deluxe room. Please...

Hong Kong, China
Reviewed 2 weeks ago

I am impressed by the great hospitality and service of the hotel. All necessary items are available though some of those are chargeable (e.g. tooth brush). Wi-Fi is available free of charge in the lobby, and chargeable in rooms. I have tried out the sauna and took a look at the indoor swimming pool and fitness centre, which are very...

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Helpful?
Thank PSCHAN
Walkerhill_Hotel, General Manager at Grand Walkerhill Seoul, responded to this review

Hello PSCHAN, Thank you for your recent stay at the Grand Walkerhill Seoul and taking the time to provide us a positive feedback. We are pleased that you enjoyed our service and breakfast buffet. We have shared your comments with our associates to further motivate them towards providing warm and friendly service. We look forward to welcoming you back once...

Hong Kong, China
Reviewed 9 December 2016

Got informed that my room will be at the annex building during checkin. They have a 'shuttle' to get you there which is a normal car. The ride only 3 minutes, but sometimes need to wait 5-10 minutes for the car. Need to pay for the wifi. Need to pay for the tooth brush. Staff were very helpful and friendly...

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Helpful?
Thank NLK_HK
SheratonWalkerhill, General Manager at Grand Walkerhill Seoul, responded to this review

Dear NLK_HK, Thank you for sharing your valuable feedback with us. Our team will continually work towards providing most exceptional service to all our guests. Thank you again and we look forward to your return. Sincerely, Jungsup Do General Manager

Los Angeles, California
Reviewed 9 December 2016

There isn't a lot to do right around the hotel so it's not the best location for walking. The rooms are very utilitarian and so is the lobby. The food options nearby are incredibly expensive. I would only recommend staying here if a business meeting required it.

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Helpful?
Thank StationToStation
SheratonWalkerhill, General Manager at Grand Walkerhill Seoul, responded to this review

Dear StationToStation, Thank you for your recent stay with us and providing us with your valuable feedback. We are very disappointed to hear that your stay was not up to your satisfaction. Sheraton Grande Walkerhill always strives to exceed our guests' expectations at all times and will continue to seek ways of further improvement in all areas. Please give us...

Madison, New Jersey
Reviewed 23 November 2016

I stayed at this property recently for work as it was recommended by our local partner due to close proximity to their office. I normally share a room with a close work colleague and never have issues with having enough room for suitcases, toiletries, etc. I travel monthly and this was the first time in about 20 years of traveling...

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Helpful?
Thank lacatlin88
SheratonWalkerhill, General Manager at Grand Walkerhill Seoul, responded to this review

Dear lacatlin88, Thank you for your stay at Sheraton Grande Walkerhill and and taking the time to provide your feedback. We have noted the points mentioned and all of your comments have been shared with our team for further improvements. I do apologize for any inconveniences. We hope to have another opportunity to welcome you back in the future. Jungsup...

Augusta, Georgia
Reviewed 18 November 2016

Stayed at the Sheraton Walkerhill Nov 3-8 on my first visit to Seoul. Hotel staff are excellent and the many restaurants in the hotel are outstanding. Only downside is a limited wine selection in the lobby bar, but the draft Estrella provides some compensation! Walkerhill is a great spot in Seoul located on a heavily wooded hillside with several walking...

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Helpful?
Thank hammer851
SheratonWalkerhill, General Manager at Grand Walkerhill Seoul, responded to this review

Dear hammer851, First of all thank you very much for your review. It's our pleasure to hear that you had a wonderful stay at Sheraton Grande Walkerhill. Your compliments motivate us to continuously strive for providing the best service to our guests. We will look forward to welcoming you in near future! With best regards, Jungsup Do, General Manager

Toronto, Canada
Reviewed 7 November 2016

This hotel, pricey, comes across with an intense feeling of resort. We took advantage of the hiking trail, enjoyed the breath taking view of city of Seoul on top of the hill and visited the few buildings / restaurants along the way. The lobby of the hotel is spectacular, beautiful and grand. The room itself is a true luxury in...

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Helpful?
Thank Onechip
SheratonWalkerhill, General Manager at Grand Walkerhill Seoul, responded to this review

Dear Onechip, Thank you for visiting Sheraton Grande Walkerhill which is much loved as urban destination resort, and taking the time to share your wonderful experience. Our hotel is famous of Autume seasons in colored red & yellow, and mind blowing scenary in cherry blossom spring seasons. I hope you can visit Walkerhill in near future so that you can...

Reviewed 6 November 2016 via mobile

For the money you pay you don't even get breakfast or wi fi in your room. Yiur have to pay extra for these. You can use the WI Fi in the lobby, but there is hardly anywhere to sit. My partner & I sat in empty seats in what looked like a bar in the lobby, but was asked to...

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2Thank Ellie S
SheratonWalkerhill, General Manager at Grand Walkerhill Seoul, responded to this review

Dear Ellie S, Thank you for taking the time to share your feedback. First of all, please accept my sincere apology for unpleasant experience at lobby lounge. Just for your information, in 2017, Sheraton Grande Walkerhill will be launching new branding and we plan to open new loyalty program which includes WiFi benefit for member. I wish you have chance...

Bangkok, Thailand
Reviewed 29 October 2016

The entrance, lobby, and conference facilities are grand and nothing short of impressive...but the room was from 1990s, and bathroom looked tired and outdated, with only bathtub and no separate shower (unlike what is advertised on booking sites and on hotel's website and nothing like the photos posted on these sites). Apparently some rooms/bathroom are renovated, but when I asked...

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Helpful?
Thank Globagard
SheratonWalkerhill, General Manager at Grand Walkerhill Seoul, responded to this review

Dear Globagard, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Nestled amid the picturesque Hangang River and Achasan Mountain, Grand Walkerhill Seoul is an urban destination providing guests soothing relaxation in nature, as well as banquets, entertainment, and leisure facilities accompanied by its five-star service. ... more   less 

Additional Information about Grand Walkerhill Seoul

Address: 177, Walkerhill-ro, Gwangjin-gu, Seoul 04963, South Korea
Region: South Korea > Seoul
Price Range: RM532 - RM1,300 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Walkerhill Seoul 5*
Number of rooms: 557
Reservation Options:
TripAdvisor is proud to partner with Starwood APAC, Agoda and Travelocity so you can book your Grand Walkerhill Seoul reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Grande Walkerhill Hotel Seoul
Sheraton Grande Walker Hill Hotel
Sheraton Seoul
Seoul Sheraton
Hotel Style:
#5 Casino Hotel in Seoul
#29 Spa Hotel in Seoul
#67 Luxury Hotel in Seoul
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Questions & Answers

Here's what travellers have asked, with answers from Grand Walkerhill Seoul staff and other travellers.
3 questions
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Questions? Get answers from Grand Walkerhill Seoul staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms in the Douglas building have a terrace, which I liked”
 of 5 bubbles ZepposBrugge, 15 Jan 2017 | Read review
“Indoor swimming pool, fitness centre and sauna located near convention centre B2/F,”
  • Night View, Room Type: Deluxe Twin
  • Toiletries
  • Room Type: Deluxe Twin
  • Morning View, Room Type: Deluxe Twin
  • Room Type: Deluxe Twin
  • Room Type: Deluxe Twin
  • Room Type: Deluxe Twin
  • Room Type: Deluxe Twin
 of 5 bubbles PSCHAN, 30 Dec 2016 | Read review
“Stay at the main block instead of the annex building”
 of 5 bubbles NLK_HK, 9 Dec 2016 | Read review
“Choose a larger category room”
 of 5 bubbles lacatlin88, 22 Nov 2016 | Read review
“rooms overseeing the river have beautiful view”
 of 5 bubbles Onechip, 6 Nov 2016 | Read review
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