호텔, 객실의 상태 모두 너무나 훌륭햡니다. 호텔에 도착하자마자 만난 모든 하얏트 직원들은 친절했으며 어떠한 불편함도 없도록 도와주었습니다. 객실은 미리 준비되어 있어 체크인 하는데 전혀 불편함이 없었으며 침구 또한 푹신해 휴식을 취하기 너무 좋았습니다. 화장실 또한 군더더기 없이 깨끗했고 수압 또한 좋았습니다. 추후 룸서비스를 주문하였는데 룸서비스 오더를 받아주신 직원은 물론 룸서비스를 가져다 주신 직원도 너무 친절하였습니다. 서비스면으로도 너무나 만족스러웠습니다. 체크인부터 체크아웃까지 어떠한 불편함도 없었을 뿐 아니라 객실은 깨끗했으며, 뷰 또한 너무나 아름다웠습니다.
This was my first time staying at a Hyatt property and you guys exceeded my expectations. I initially reserved another five-star hotel with an outdoor pool in the city, but during the pre-arrival process, I felt that they were not so welcoming and accommodating, hence I tried your hotel. And I can honestly say I am glad I did! A big shout out to So-Yi, Jacob, and Ian (especially So-Yi), who were so patient with all my pre-arrival questions and answered them so kindly. I was there with my niece to celebrate her 12th birthday and you made such an impression. She even said numerous times that everyone she encountered was so kind. So, THANK YOU from the bottom of my heart. You all made our stay very enjoyable and, especially, you made my niece feel special.
The Grand Hyatt in Seoul is one of my favorite layovers in the world, and I travel extensively. The staff are nearly perfect in friendliness and willingness to help. The hotel itself is beautiful and commands an amazing view of the city from the hillside, which you can enjoy in the Terrace Dining Room. Breakfast is excellent in quality, quantity, and diversity (western, Korean, and Asian dishes in abundance). The rooms are clean and well laid out for travelers.
This is probably my favorite hotel. The view is fantastic, the food delicious and the pool spectacular. The staff was also incredible helpful and, although it is not in the city center, it is a short taxi ride away!
This is a very good business hotel. A proper five star property with great service and very good facilities. It sits on top of a steep hill above Itaewon so any walking involves a steep climb but that does afford it fabulous views. Worth getting a Mountain View room for these views. Breakfast is great, as are the spa and gym. There are a few expensive restaurants in the hotel but plenty within walking distance which are much cheaper. The lobby is grand and impressive but not as much as the beautifully lit up trees on the driveway at night time. Rooms are very well equipped, modern and well thought out. All in all a great base for a trip to Seoul. Highly recommended.
Imagine arriving in Seoul after a 12 hour flight. You check into the hotel around 830pm, so not unreasonably late, and you’d like to have a quick bite to eat. The very pleasant hotel staff advises that the only two options are the 114 USD per person buffet that is nearly closed so you’d have to race to put food on a plate before they take it away, or cost-prohibitive room service. Every other restaurant in the hotel was fully booked or already closed for dinner!?&@$!!, including the small take-away market with gourmet sandwiches.. Apart from that, the hotel is beautiful, the staff helpful and friendly and it was a nice stay, but what limited food options exist are very costly, then again it’s $eoul, so I knew we’d be paying at least something..
I was visiting from U.S.A. I stay here for 2 days.i wish i could have stay longer at Hyatt.. I don't have anything to say, This Grand Hyatt Seoul is the best experience Hotel chain I had, Thank You Hyatt.
Impeccable service but rooms need to be refurbished especially bathrooms. Bathrooms are not tidy and toilet bowls are not clean with dark shades. Hope to see improvement. Very decent club floor. It’s huge vs many other hotels. No more shuttle service understandably for cost control. Overall decent experience.
Staying at this hotel was truly a magical experience. Perched atop Namsan mountain, the location is simply breathtaking. From the moment we stepped into our room and saw the stunning views of the city and Namsan, we knew we had made the perfect choice. The staff were nothing short of exceptional, always going above and beyond to ensure we had the best experience possible. They even surprised my wife with a special cake for her birthday and provided early check-in service. The complimentary cake from the hotel's bakery was truly a work of art, both visually and in taste. But the real icing on the cake (no pun intended) was the exceptional service provided by the staff. They were friendly, attentive, and always willing to help with anything we needed. We felt like royalty during our stay and it made our trip to Seoul that much more special. Overall, this hotel exceeded all of our expectations and we can't wait to come back.…
Friendly and helpful staff, comfortable bed, nice view from my rood at high floor which is facing N Seoul Towel. Since I fractured my foot, staff helped me proactively to get transportation. Good breakfast on ground floor with stunning view, also the steak house/bar at night is good, I really enjoy the staying.