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Sheraton Seoul Palace Gangnam Hotel

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#89 of 451 Hotels in Seoul
Certificate of Excellence
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Sheraton Seoul Palace Gangnam Hotel
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413 Reviews from our TripAdvisor Community

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Showing 215: English reviews
Reviewed 1 week ago NEW

This place is easy to check in and comfortable. What makes this place stand out is their breakfast buffet. It's not cheap, like $50 per person. So if there is an option to get breakfast included, do it! The food is so good. There's American food which is ok good. I'm not really a big fan of American breakfasts anyway....

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Helpful?
Thank Dawn K
ThePalaceHotelSeoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear Dawn K, Thank you for taking the time to complete such a wonderful review for your experience at Sheraton Seoul Palace Gangnam. We are more than pleased and excited to learn about great comments and you have shared, especially the quality of breakfast buffet. We will be sharing this with our team,this will make all our associates encouraged and...

Singapore, Singapore
Reviewed 1 week ago via mobile

Stayed here for 3 nights in a room on the SPG floor. Room is very small with little space to open your luggage. Toilet feels claustrophobic. However, room is refurbished and new. Housekeeping is inconsistent as they forgot to replace the toiletries on one of the days. Gym is huge and well equipped. I also loved the breakfast with a...

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Helpful?
Thank sporetravel01
ThePalaceHotelSeoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear sporetravel01, Thank you for taking the time to complete a review on Tripadvisor regarding your experience at Sheraton Seoul Palace Gangnam. Despite of your warm compliment on our refurbished room, well equipped gym and diverse menus on breakfast, it is very disappointing to know that certain parts of your experience with us did not meet your expectations such as...

Taipei, Taiwan
Reviewed 1 week ago

Stayed for several nights. I was trying to figure out if it was a new hotel or a rebranded hotel. Some parts were obviously new but some parts looked slightly older. I finally found out it is a rebranded hotel. Please don't take that to mean the hotel is in any way in disrepair. It was all in quite good...

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Helpful?
Thank jchanlifat
ThePalaceHotelSeoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear jchanlifat, Thank you for letting us know what highlighted your recent experience at Sheraton Seoul Palace Gangnam. Your valuable review will definitely enlighten our future guests. We are thrilled to know how you enjoyed our hotel with its comfortable room, nice gym, convenient location, and club lounge with great atmosphere and excellent food offering. We also took a note...

Reviewed 1 week ago via mobile

I stayed in this hotel a couple of times before. I liked the location and the service level, so booked again. The service level is not there anymore and for only the location, the price is way too high.

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Helpful?
Thank theartpart
ThePalaceHotelSeoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear theartpart, Thank you for choosing to stay at Sheraton Seoul Palace Gangnam and I appreciate the time you have taken to let us hear your feedback. As we pride ourselves on personal service and taking care of our guests, I'm surprised and very disappointed to know that your experience with us was not up to your satisfaction. Please accept...

Bangkok, Thailand
Reviewed 2 weeks ago

I enjoyed my experience at the Sheraton Gangnam Hotel. Despite my many times in Gangnam, this was my first experience ever at this hotel. My initial impressions were good in that this is the first bus stop coming from the airport which I appreciate. My 2nd impression is that despite this being an old hotel, it has recently been renovated...

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Helpful?
Thank jazsacher
ThePalaceHotelSeoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear jazsacher, Thank you for taking the time to share your recent experience with us at Sheraton Seoul Palace Gangnam and we always appreciate hearing back from our guests. Whilst we are glad to have your positive feeback regarding our convenient location as the first stop of limousine from airport, renovation completion, practical guest rooms and wifi, we have noted...

Zionsville, Indiana
Reviewed 3 weeks ago via mobile

Visit to the Sheraton Seoul Palace Gangnam was filled with disappointment at check in and never improved. At check in, was reluctant to recognize my membership number. Once recognize my status, was quick to advise no changes available for today and to check back in tomorrow. Had to request lounge access which is a normal perk. Lounge questioned my status...

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Helpful?
Thank wood7indiana
ThePalaceHotelSeoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear wood7indiana, Thank you for taking the time to complete the valuable review regarding your experience with us. It is very disappointed to learn of your comments in relation to your recent stay at the hotel and the service that was provided upon your arrival. I can empathise that your experience has been sub-standard and has left you dissatisfied, and...

Singapore, Singapore
Reviewed 3 weeks ago

It's only my first night in the hotel but I have to say, I am very disappointed with my choice of hotel. I will keep this review only to the main points. 1. Was told hotel is new, but furniture are old and worn out. Room is dark even with all lights on. Worse off, room is super small for...

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Helpful?
1Thank Twinnystarz
ThePalaceHotelSeoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear Twinnystarz, Thank you for taking the time to share this feedback regarding your Sheraton Seoul Palace Gangnam experience. I am extremely disappointed to learn that your expectations were not met during your time with us, as it is certainly not our intention to cause you any frustration. Please accept my most sincere apologies for the shortfalls and rest assured...

Los Angeles, California
Reviewed 3 weeks ago via mobile

The hotel is actually known as the Palace hotel instead of Sheraton. It's a little old but it does have all the normal amentitiea. Room is a little on the small side. No shuttle to the airport so make sure you book your own car. Convenient location

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Helpful?
Thank kc0lettek
ThePalaceHotelSeoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear kc0lettek, Thank you for choosing to stay at Sheraton Seoul Palace Gangnam and for providing us with your valuable feedback. I am pleased our location was convenient for your needs, and please kindly note that our hotel has completed massive refurbishment last year, and we are happy to provide new guest rooms, club lounge, and a fitness club including...

Fort McMurray, Canada
Reviewed 4 weeks ago

Excellent front desk/door services and friendly staff, great breakfast combination of Korean and western food. beautiful view from 12th floor lounge. recently renovated and hotel is clean and well maintained.

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Helpful?
Thank edirisinghe52
ThePalaceHotelSeoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear edirisinghe52, Thank you for taking the time to share your experience with us at Sheraton Seoul Palace Gangnam Hotel. We appreciate your kind compliments about your experiences during your stay with us and are truly excited to learn that you were able to enjoy services and quality levels which we pride ourselves on. It is always a great pleasure...

Singapore River, Singapore
Reviewed 4 weeks ago

the location of this hotel is good, customer service is good. however, if you are booking this hotel for business, it is a No No, the room is too small, and I suggest to Sheraton if they do not have a queen size bed for the single guest, they should highlight to their guest in advance...

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Helpful?
Thank Hazycheung
ThePalaceHotelSeoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear Hazycheung, Thank you for taking the time to share your valuable feedback about your experience at Sheraton Seoul Palace Gangnam. Despite of your endorsement on our convenient location and the high level of customer service, I was very disappointed to know that we were not able to meet your expectations. Regarding bed types in our guest rooms, we certainly...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Experience exquisite and world-class service only fit for Sheraton's reputation at Sheraton Seoul Palace Gangnam (previously The Palace Hotel Seoul) at the heart of cultural trends and business districts. Sheraton Seoul Palace Gangnam is located near government offices such as courts and prosecutor's offices, international convention centers including COEX and SETEC, Seoul Arts Center, Central City, Seoul St. Mary's Hospital, and more. It offers guests a quality, cultural experience and safe retreat. With subway lines 3, 7, and 9 nearby, which connect to key tourist sites throughout Seoul, and a nationwide bus terminal just five minutes away, guests have easy access to business, shopping, touring, and leisure. With its convenient location, Sheraton Seoul Palace Gangnam is ideal for holding small business meetings, seminars, weddings and conferences with nine different banquet halls including two grand ballrooms. Visitors can recharge in the hotel's 341 rooms including 22 suites, Club Lounge, fitness center with advanced equipment, indoor swimming pool with an expansive view, world-class spa, and other renovated facilities. The hotel offers the finest cuisine with four restaurants including famous Japanese restaurant "TA BONG" and Chinese restaurant "SUH GOONG" in addition to nearby restaurants and trendy tourist spots such as Seorae Village, Itaewon, and Garosugil. As Gangnam's first luxury hotel, Sheraton Seoul Palace Gangnam provides a special experience that you will remember through its innovative and detailed service with a systematic expertise that belongs to Sheraton's brand and long history. ... more   less 

Additional Information about Sheraton Seoul Palace Gangnam Hotel

Address: 160, Sapyeong-daero, Seocho-gu, Seoul 06578, South Korea
Region: South Korea > Seoul
Price Range: RM510 - RM1,166 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Seoul Palace Gangnam Hotel 5*
Number of rooms: 345
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Starwood APAC, Orbitz, Cheap Tickets, Priceline, Odigeo, Agoda and Travelocity so you can book your Sheraton Seoul Palace Gangnam Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#27 Spa Hotel in Seoul
#36 Business Hotel in Seoul
#52 Luxury Hotel in Seoul
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Seoul Palace Gangnam Hotel staff and other travellers.
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Questions? Get answers from Sheraton Seoul Palace Gangnam Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the south side are quieter, North side have better view”
 of 5 bubbles edirisinghe52, 8 Nov 2016 | Read review
“this is not for business”
 of 5 bubbles Hazycheung, 7 Nov 2016 | Read review
“Executive Level, floors 10 to 12.”
 of 5 bubbles michaelsZ3438BS, 4 Oct 2016 | Read review
“Best tip don't stay at this hotel.”
 of 5 bubbles 788donaldl, 9 Sep 2016 | Read review
“Try to get a room in the upper floor. It's quieter up there, and the view at night is great!”
 of 5 bubbles MICHAELK710, 8 Aug 2016 | Read review
5 of 5
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