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Sheraton Seoul Palace Gangnam Hotel

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#88 of 451 Hotels in Seoul
Certificate of Excellence
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Sheraton Seoul Palace Gangnam Hotel
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413 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Seoul Palace Gangnam Hotel
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Showing 215: English reviews
Windsor, United Kingdom
Reviewed 4 weeks ago

I was very pleased of my stay at this hotel. I greatly appreciated the staff at front desk, concierge, club lounge and housekeeping. They are all extremely polite and caring. The room was smaller than I had imagined but very clean and with everything I needed. The location is also very good, next to shopping area and my favourite dept....

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Helpful?
Thank Nabi007
ThePalaceHotelSeoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear Nabi007, Thank you for sharing such a wonderful review and I would like to express my gratitude for allowing us to learn how our quality of service and overall staff assisted you for pleasant stay. As you already mentioned, our hotel is within walking distance to shopping, dining and entertainment area and the first stop on the limousine bus...

Nelson, New Zealand
Reviewed 4 weeks ago via mobile

I get the feeling this was a domestic hotel which SPG took over. Very understated. Simple. Benz's / Equus often pull in. Stern gentleman of senior years emerges barley acknowledges the surrounding door staff who fuss and fawn. Inside the design is modern with wooden retro feel, has great art. My room had those stark LED lights which omit an...

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Helpful?
1Thank reviewyoutoo
ThePalaceHotelSeoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear reviewyoutoo, Thank you for taking the time to share your feedback about your recent visit at Sheraton Seoul Palace Gangnam. We value your constructive feedback as it helps us to improve the service to deliver to our guests. Despite of your endorsement on our fitness facilities that was newly renovated, modern and pleasant interiors and location with great surroundings,...

Reviewed 5 weeks ago via mobile

The hotel seems new with renovation. The room is small and there is really no good view. But the staffs are friendly and the club lounge is nice. Parking is easy and having an airport bus stop right in front is a plus!

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Helpful?
Thank Seoyoung K
ThePalaceHotelSeoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear Seoyoung K, Thank you for taking time to share your feedback with us and I am very glad to hear that you enjoyed our club lounge, easy parking place and friendly staff during your stay. As you kindly mentioned, our hotel is the first stop on the limousine bus from the Incheon International Airport bound for Gangnam and the...

Sydney Australia
Reviewed 2 November 2016 via mobile

A high standard of customer service is to be expected of hotels across South Korea - Sheraton delivered over and above, in particular the concierge as well as front desk. Our Korean travel agent booked us into a twin room for some reason- the front desk swiftly and graciously found my husband and I an appropriate alternative at no extra...

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Helpful?
Thank prwoo
ThePalaceHotelSeoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear prwoo, Thank you for taking the time to share your feedback about your recent visit at Sheraton Seoul Palace Gangnam and it is heartwarming to learn that your overall experience with us was enjoyable. We are happy that our location and great room condition assist our guests with convenience. Your great comments with special attention to our service team...

Fabriano, Italy
Reviewed 1 November 2016

I staied 2 nights in this hotel (11th floor); really highly appreciated the rooms and corridors quite as well as the room cleaning. Only the bathroom, the shower in particular seems becoming yellow...it's time to renew it!. Breakfast is fantastic with a huge choice of sweets fruits and salads....like a lunch! Good job! Congratulations

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Helpful?
Thank andrea s
ThePalaceHotelSeoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear andrea s, Thank you for taking the time to share your recent experience with us at Sheraton Seoul Palace Gangnam Hotel. We deeply appreciate your kind compliments about our guest room and corridor conditions, cleanliness, and fantastic quality of breakfast, and it is glad to hear that the overall experience at our hotel reached your expectations. As for the...

colrain
Reviewed 1 November 2016

This Sheraton is typically clean and well-appointed, and fairly centrally located (though a bit on the outside of Gingham's main restaurant and shopping area). It has both good and bad: there are no grounds or views to speak of, and with its anonymity it's hard to know where you are when you wake up in the morning! But on the...

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Helpful?
Thank cavalluccia
ThePalaceHotelSeoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear cavalluccia, Thank you for choosing to stay at Sheraton Seoul Palace Gangnam and we appreciate the time you have taken to let us hear your feedback. We are happy to learn that you enjoyed our wonderful pool, sauna and buffet breakfast with extensive menus during your stay. On the other hand, I personally shared your comments about a quality...

Asia
Reviewed 31 October 2016 via mobile

The hotel location is good it's in Gangnam and you can walk to a couple of places. Hotel deco- clean and new a little boring. Staff - the front desk were great conversational English very helpful. Either than that no real customer interaction. Gym - very average weights and treadmill. Club lounge - is nice good selection Restaurant - tried...

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Helpful?
Thank Boyde Thomas S
SheratonPalace, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear Boyde Thomas S, First of all, thank you for choosing us as your accommodation and sharing the feedback of your stay. Also, please allow us to express our sincere apologies for all the inconveniences you experienced during your stay. It is disappointing to learn that your view of the hotel was not one of complete satisfaction in terms of...

Munich, Germany
Reviewed 28 October 2016

This hotel came under Starwood(/Marriott and Sheraton) management only 2 months ago. I booked this property for a week's business trip because of its location/brand but for once was paying for the stay myself. This property is still work in progress but I think it could all turn out very well. The staff are a mixture of old and new....

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Helpful?
Thank SPG_JJ
SheratonPalace, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear SPG_JJ, Thank you very much for sharing your time to leave us with your constructive feedback, which is truly appreciated. Whilst I am delighted to know that you enjoyed your stay with us, it is yet with the deepest regret to learn that your disappointment on the service needed to be improved. Me and our team, we are committed...

Guangzhou, China
Reviewed 25 October 2016

Found this "new" hotel from the Starwood website and decided to give it a go. The hotel itself was an old hotel which has been refurbished and rebranded from Seoul Palace Gangnam Hotel into Sheraton Seoul Palace Gangnam Hotel. Being our first trip to Seoul and knowing this is a rebranded hotel, we decided to be adventurous even though there...

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Helpful?
Thank Gary Y
ThePalaceHotelSeoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear Gary Y, Thank you very much for sharing your time to leave us with your constructive feedback, which is truly appreciated. I was very glad to hear that overall you enjoyed your stay with us and shared your warm compliments with our Sheraton Club team, especially Gloria and Kate, as there is no better motivation than the warm comments...

Madrid, Spain
Reviewed 24 October 2016 via mobile

I was 4 days for business trip, the room is big, the hotel is in a quiet area. The staff is really nice, always try to help you without problem I recommend this hotel and I will probably come back the next time

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Helpful?
Thank aitor462
ThePalaceHotelSeoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear aitor462, We deeply appreciate your valuable comments and it is very glad to hear that we were able to meet all your needs during your stay and the overall experience at our hotel reached your expectations. It is always a great pleasure reading such wonderful reviews from our guests, which gives our team great motivation. All of our dedicated...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Experience exquisite and world-class service only fit for Sheraton's reputation at Sheraton Seoul Palace Gangnam (previously The Palace Hotel Seoul) at the heart of cultural trends and business districts. Sheraton Seoul Palace Gangnam is located near government offices such as courts and prosecutor's offices, international convention centers including COEX and SETEC, Seoul Arts Center, Central City, Seoul St. Mary's Hospital, and more. It offers guests a quality, cultural experience and safe retreat. With subway lines 3, 7, and 9 nearby, which connect to key tourist sites throughout Seoul, and a nationwide bus terminal just five minutes away, guests have easy access to business, shopping, touring, and leisure. With its convenient location, Sheraton Seoul Palace Gangnam is ideal for holding small business meetings, seminars, weddings and conferences with nine different banquet halls including two grand ballrooms. Visitors can recharge in the hotel's 341 rooms including 22 suites, Club Lounge, fitness center with advanced equipment, indoor swimming pool with an expansive view, world-class spa, and other renovated facilities. The hotel offers the finest cuisine with four restaurants including famous Japanese restaurant "TA BONG" and Chinese restaurant "SUH GOONG" in addition to nearby restaurants and trendy tourist spots such as Seorae Village, Itaewon, and Garosugil. As Gangnam's first luxury hotel, Sheraton Seoul Palace Gangnam provides a special experience that you will remember through its innovative and detailed service with a systematic expertise that belongs to Sheraton's brand and long history. ... more   less 

Additional Information about Sheraton Seoul Palace Gangnam Hotel

Address: 160, Sapyeong-daero, Seocho-gu, Seoul 06578, South Korea
Region: South Korea > Seoul
Price Range: RM516 - RM1,182 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Seoul Palace Gangnam Hotel 5*
Number of rooms: 345
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Starwood APAC, Hotels.com, Booking.com, Cheap Tickets, Agoda, Travelocity, Odigeo and Priceline so you can book your Sheraton Seoul Palace Gangnam Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#27 Spa Hotel in Seoul
#36 Business Hotel in Seoul
#52 Luxury Hotel in Seoul
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Seoul Palace Gangnam Hotel staff and other travellers.
9 questions
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Questions? Get answers from Sheraton Seoul Palace Gangnam Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the south side are quieter, North side have better view”
 of 5 bubbles edirisinghe52, 8 Nov 2016 | Read review
“this is not for business”
 of 5 bubbles Hazycheung, 7 Nov 2016 | Read review
“Executive Level, floors 10 to 12.”
 of 5 bubbles michaelsZ3438BS, 4 Oct 2016 | Read review
“Best tip don't stay at this hotel.”
 of 5 bubbles 788donaldl, 9 Sep 2016 | Read review
“Try to get a room in the upper floor. It's quieter up there, and the view at night is great!”
 of 5 bubbles MICHAELK710, 8 Aug 2016 | Read review
5 of 5
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