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Fairmont Towers Heliopolis

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#13 of 139 Hotels in Cairo
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Fairmont Towers Heliopolis
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708 Reviews from our TripAdvisor Community

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Showing 575: English reviews
Dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

very nice, helpful and smiley staff, spacious, very nice and clean rooms, a great collection of restaurants, an amazing atmosphere and very nice food. what else would you need?? we loved the hotel and our stay there. its definitely my favorite hotel in Cairo.

Helpful?
Thank Naglaa Y
Level Contributor
7 reviews
Reviewed 5 days ago NEW via mobile

I like everything about the hotel especially the Brazilian chef Eduardo.. at least once in life time you should try his restaurant "Aqua E Luce".. if u go Wednesday you gonna enjoy the one and only comprehensive sea food buffet in Egypt..

Helpful?
Thank Kamel S
Budapest, Hungary
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

I really enjoyed my stay at the Fairmont Towers Heliopolis Hotel, from the check-in to the check-out. Staff was really friendly, the Deluxe room was spacious and clean, the bed was the best one I ever tried, the breakfast (included) was varied and had the best natural juices I have ever tasted. I could only recommend the stay in this... More 

Helpful?
Thank Daniel M
Sara K, Manager at Fairmont Towers Heliopolis, responded to this review

Dear Daniel M, We are so glad to know that you enjoyed your stay at our hotel. Thank you again for choosing Fairmont Towers Heliopolis and looking forward to welcome you again. Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis! Instagram:FairmontHeliopolisTowers Sincerely, Sara Kassem Digital Marketing Manager More 

Level Contributor
3 reviews
3 hotel reviews
Reviewed 1 week ago via mobile

It's a preferred place for me in Cairo to enjoy & celebrate my private occasions & Business meetings. It is a cute place with luxury environment & excellent service. I like the smiley team & their nice spirit.

Helpful?
Thank Ahmed S
Sara K, Manager at Fairmont Towers Heliopolis, responded to this review

Dear Ahmed S, We are pleased to hear that you enjoyed your stay at our hotel. Your feedback is valuable to us. Looking forward to welcome you soon. Sincerely, Sara Kassem Digital Marketing Manager Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis! Instagram:FairmontHeliopolisTowers Sincerely, Sara Kassem Digital Marketing Manager More 

Beirut
1 review
Reviewed 1 week ago

great hotel. clean. luxury.diversoty of restaurants.nice casino.nice and friendly staff.i would certainly go back s again and checknin at fairmont. location near the airport is very important especialy for security reasons

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Elie A
Sara K, Manager at Fairmont Towers Heliopolis, responded to this review

Dear Elie A, We are so pleased to know that you enjoyed your most recent stay with us. Your valuable feedback is highly appreciated. Thank you for choosing Fairmont Towers Heliopolis and looking forward to welcome you again soon. Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis! Instagram:FairmontHeliopolisTowers Sincerely, Sara Kassem... More 

Dubai, United Arab Emirates
1 review
Reviewed 2 weeks ago

Very expensive, was not even handed over a receipt for my stay. I felt I was over charged comparing to other hotel prices. I don't recommend it. All their concerns to collect the money from the guest regardless of your opinion or how you find your stay. They don't even ask you.

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank 89raniam
Sara K, Manager at Fairmont Towers Heliopolis, responded to this review

Dear 89raniam, Thank you for your feedback. We are concerned about your comment and tried calling you through your mobile number, but we couldn't reach you. We would like your goodself to contact us for more details Sincerely, Sara Kassem Digital Marketing Manager More 

Minsk, Belarus
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 weeks ago

It's a good hotel for business trips if you have your partners locater in this part of Cairo or neighbourhood. The only draw-back for me is that windows cannot be open. The rest is ok: service, staff and food are good.

Helpful?
Thank Natallia-BY
Sara K, Manager at Fairmont Towers Heliopolis, responded to this review

Dear Natallia-BY, Thank you for your review and feedback. We are looking forward to welcome you back again. Sincerely, Sara Kassem More 

Dubai, United Arab Emirates
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

Could have been much better, unfortunately hygiene is not on their checklist. The room wasn't clean and the shower had hair everywhere, I was really disappointed. I went for a massage, the therapist was great, yet again the facilities smelled like sewers. If Fairmont hotels really cared about their brand, they should put a new guy in charge.

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Majed S
Sara K, Manager at Fairmont Towers Heliopolis, responded to this review

Dear Majed S, Thank you for your time taken to post a review for Fairmont Towers Heliopolis. We regret any inconvenience that have happened during your stay. Kindly note that this has been communicated to the hotel management to take a very good care of it and make it up to you by the next stay. Thank you again for... More 

Dubai, United Arab Emirates
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago via mobile

Huge hotel has 3 different entrances with 3 different lobbies I was confused at the beginning of my stay. The staff are friendly and welcome you whenever you pass by them. The pool was nice but didn't have a chance to use it as it was cold when I was there. The breakfast was really nice so much to choose... More 

Helpful?
Thank moe k
Sara K, Owner at Fairmont Towers Heliopolis, responded to this review

Dear moe K, Thank you for your above review and feedback. We are pleased to hear that you enjoyed your stay. Regarding your concern about the parking, could you please give us more details about the reservation details to investigate in this issue and get back to your good-self. Sincerely , Sara Kassem Digital Marketing Manager More 

Cairo, Egypt
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

This time I've stayed 2 days. As usual, the hospitality is wonderful. Thanks to all teams, especially Mr. Ibrahim & Shaimaa and all Dabke restaurant team,, Mr. Mahmoud & Yahya work for Egyptian Nights team, Cecile works for Lantania team. Marwa works for My Kind Place restaurant.

Helpful?
Thank Tarek E
Sara K, Manager at Fairmont Towers Heliopolis, responded to this review

Dear Tarek E, Thank you very much for your comments. We are glad to hear that you enjoyed our services. Moreover, we are happy to read that you met the renowned service our colleagues are known for. Looking forward to welcoming you again soon. Sincerely, Sara Kassem Digital Marketing Manager More 

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
At the heart of Cairo’s diplomatic and presidential neighborhood, few minutes away from Cairo International Airport elegantly stands the Fairmont Towers, Heliopolis, a luxury Cairo, Egypt hotel.The design of Fairmont Towers, Heliopolis, Cairo, Egypt hotel comprises a unique mix of contemporary art and authentic décor that echoes modern Cairo along with the distinct Egyptian heritage. From the unequalled spacious guest rooms to the state-of-the-art conference facilities, from the water passages across diverse array of restaurants’With 835 guest rooms and suites providing the most lavish Cairo, Egypt accommodation, 15 superlative dining choices, 69 thousand square feet of Cairo banquet space, unrivalled range of guest services and recreational facilities that incorporate squash, tennis, and beach-volley courts, fully-equipped health club, 3 swimming pools, kids pool and play ground, beauty salon, and convenient shopping choices, Fairmont Towers, Heliopolis portray a destination on its own. ... more   less 

Additional Information about Fairmont Towers Heliopolis

Address: El Shaheed Sayed Zakaria Street | Horreya, Heliopolis, Cairo 2480, Egypt
Region: Egypt > Cairo Governorate > Cairo
Price Range: RM738 - RM1,098 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Towers Heliopolis 5*
Number of rooms: 247
Reservation Options:
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Also Known As:
Fairmont Towers Heliopolis Hotel Cairo
Fairmont Hotel Cairo
Fairmont Cairo
Cairo Fairmont
Hotel Style:
#8 Business Hotel in Cairo
#12 Luxury Hotel in Cairo
#16 Romantic Hotel in Cairo
#22 Family Hotel in Cairo
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Towers Heliopolis staff and other travellers.
2 questions
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Chester, United Kingdom

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Questions? Get answers from Fairmont Towers Heliopolis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms with Garden view”
 of 5 bubbles 588naglaay, 3 Dec 2016 | Read review
“Should be non smoking room as you can't even breath at the smoking room”
 of 5 bubbles dezz721, 14 Sep 2016 | Read review
“Choose Towers”
 of 5 bubbles leprotto1961, 4 Sep 2016 | Read review
“there is new wing - this is where I stayed - was great - I can not comment on the older wing”
 of 5 bubbles TheDragonUSMC, 28 Aug 2016 | Read review
“Signature floor rooms are best”
 of 5 bubbles GSSCD, 1 Aug 2016 | Read review
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