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Holiday Inn - Citystars

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#17 of 139 Hotels in Cairo
Certificate of Excellence
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Holiday Inn - Citystars
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497 Reviews from our TripAdvisor Community

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Showing 368: English reviews
Seattle, Washington
Reviewed 4 October 2014

After reading some of the reviews below mine, we were a little worried about our plans to come to the Holiday Inn. All I can say, is that in our experience they are completely wrong! (And this is coming after staying a month at luxury Hyatt hotels in Europe). Check in was prompt. Great recognition for an elite member. Happy...

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Helpful?
Thank CultureCouple2
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Sir / Mme, Thank you very much for sharing your experience at Holiday Inn Cairo Citystars! Your lovely comments came as a great reward for the whole team at the Hotel, it is our utmost goal to see our loyal customers like yourself having memorable stays with us. We highly appreciate your confidence and for choosing us as your...

Egypt
Reviewed 2 October 2014

the best Suite i have stayed in since loongggg time, very clean and has a lot of TV channels:-D, room service is excellent and very quick when i ordered food, the bathroom is specious, amazing place, best food ever, and the restaurant down (can not recall the name unfortunatly) had very nice dishes too

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Helpful?
Thank sherin4569
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Mrs. Sherine, Thank you very much for sharing your experience at Holiday Inn Cairo Citystars! Your lovely comments came as a great reward for the whole team at the Hotel, it is our utmost goal to see our loyal customers like yourself having memorable stays with us. Looking very much forward to welcoming you again in the very near...

Cape Town
Reviewed 24 September 2014

Well located hotel adjacent to the City Stars mall, but service and cleanliness leave a lot to be desired for. Check-in and Check-out are painfully slow processes despite having made bookings well in advance, it almost seems they need to complete the entire reservation again on the computer while you wait for at least 10 - 15 minutes as they...

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Helpful?
4Thank Zabubu
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Zabubu, Thank you very much for taking the time to share your experience at Holiday Inn Cairo Citystars! I am awfully sorry to learn that our service were not up to your expectations and assure that this is not the norm of our Hotel; all team members are being coached and refreshed with various training sessions. I do appreciate...

Alexandria, Al Iskandariyah, Egypt
Reviewed 23 September 2014

We have been stolen in this hotel (mobile and a tablet device) without any reaction from the managers .... Who consultant Dr.Ahmed a Ramadan room 701 And there was a trial to steal the safe box of the Who financial manager .... As she couldn't open the safe box and she discovered that there was a 3 time code error.......

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5Thank Najwan R
IHGCare, Guest Relations Manager at Holiday Inn - Citystars, responded to this review

Dear Najwan R, First of all, thank you very much for your recent stay at our hotel. We are sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should...

Riyadh, Ar Riyad, Saudi Arabia
Reviewed 18 September 2014 via mobile

I like the hotel... It is my favorit in Cairo... All shops & resturants around you.. Cinamas theaters as well..As usual... Staff is very friendly. Abdullah, Sherief, Ahmed Attar and Nour at reseption are awesome staff. Alaa and Atef at the resturant are very helpful. My stay was nice. But i have a comment on breakfast buffet.. It is good...

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Helpful?
Thank Tamer N
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Mr. Tamer, Thank you very much for sharing your experience at Holiday Inn Cairo Citystars! Your lovely comments came as a great reward for the whole team at the Hotel, it is our utmost goal to see our loyal customers like yourself having memorable stays with us. We highly appreciate your confidence and for choosing us as your lodging...

Reviewed 15 September 2014

The best customer service i have received in a long time this place i stayed for over 10 days could not fault it friendly helpfull staff room service was great getting calls from mangers after serving food in my room if everything was ok pool bar mohammad was great reception que when i came in dealt with me on reservation...

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Helpful?
Thank SA51FAZ
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear SA51FAZ, Thank you very much for sharing your experience at Holiday Inn Cairo Citystars! Your lovely comments came as a great reward for the whole team at the Hotel, it is our utmost goal to see our loyal customers like yourself having memorable stays with us. We highly appreciate your confidence and for choosing us as your lodging whenever...

Jeddah, Saudi Arabia
Reviewed 11 September 2014

Spent a couple of nights on a business trip. The hotel is part of a huge mall that can keep the family entertained all day, and provide what I need at night. The main restaurant for breakfast and lunch is barely ok. The layout is not friendly, the staff are friendly but lack training. If you need the actual spa,...

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Helpful?
1Thank Jedtraveller12
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Jedtraveller12, Thank you for taking the time to fill in a survey about your recent stay at Holiday Inn Cairo Citystars. I apologize if you found some of our colleagues not up to your expectations in some areas and assure you that corrective measures are taking place as you read my reply. I would appreciate another opportunity to improve...

Reviewed 30 August 2014 via mobile

Was an Average experience! With Very slow help-desk services..however room was convenient for quick business trips! Also its closiness to citystar mall was a major plus..i didnt try the food there hence I cant judge on the food!

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Thank Yasmin R
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Yamin R, Thank you so much for your review of our hotel. I am deeply sorry if our services were not up to your expectations. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the...

Laoag, Philippines
Reviewed 29 August 2014

we stayed here at the 13-14 August for some business in Cairo. the check in was anything than smooth, long waiting due the unprofessionalism of the reception staff Samy, poor English, no smile, no eye contact, unfriendly to my wife as she booked the room, I interfered than he improved a bit, but the damage was done (first impression), we...

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1Thank Foodie226
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Foodie226, Thank you so much for your review of our hotel. I am deeply sorry for the unacceptable service you have received during your stay. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the...

Dubai, Dubai, United Arab Emirates
Reviewed 23 August 2014

I have been staying at holiday inn for the past 4 years, with an average experience that was overall good. However, I have to say, this time was the worse i have experienced at Holiday Inn and probably in all Hotels i ever stayed in. The staff were not hospitable what so ever, they actually seemed very sad for some...

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Helpful?
1Thank Tarek S
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Tarek S, Thank you so much for your review and for being a loyal guest to our Hotel over the past few years. I am deeply sorry for the bad experience you had during your recent stay. I assure you that this is not the norm you should expect from our hotel. Your feedback is quite concerning to me...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
The Holiday Inn Cairo City Stars is part of the exciting CityStars Complex, the largest shopping and entertainment centre in the Middle East, and the latest integrated project and landmark in Cairo. The hotel is ideally located 7 minutes from Cairo International Airport, 10 minutes from Cairo International Conference Centre and 30 minutes from downtown Cairo. The hotel is ideal location to start many tours and also enjoy the vibrant life of Cairo.Guests are assured of a comfortable and relaxing stay in 311 guestrooms including superior rooms, executive rooms and suites. Executive Floor guests will have access to the Executive Lounge where they can check in and our privately and enjoy breakfast, snacks and drinks on complimentary basis. Holiday Inn Cairo City Stars offers various dining options, coffee shop, bar, lounge and 24 hour room service. Also 4 banquet rooms with flexible spacing.Facilities and services at Holiday Inn Cairo City Stars include fully equipped Business Center. The hotel offer Complimentary High Speed Internet Access and WIFI in all guest rooms, and Health Club offers the latest state-of-the-art fitness equipment. ... more   less 

Additional Information about Holiday Inn - Citystars

Address: Ali Rashid Street, Cairo 11511, Egypt
Region: Egypt > Cairo Governorate > Cairo
Price Range: RM536 - RM965 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Holiday Inn - Citystars 4.5*
Number of rooms: 311
Reservation Options:
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Also Known As:
Holiday Inn - Citystars Hotel Cairo
Holiday Inn Cairo
Cairo Holiday Inn
Hotel Style:
#15 Family Hotel in Cairo
#17 Luxury Hotel in Cairo
#22 Business Hotel in Cairo
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn - Citystars staff and other travellers.
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Questions? Get answers from Holiday Inn - Citystars staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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