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Not a five star hotel at all. A worthless african half a star hole in the wall. The credit card machine they have does not work. So the african non trained lobby lounge manager forces you to go to the bank and he insists on...More
Response from Essam N, Manager at The Nile Ritz-Carlton, CairoResponded today
Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further.
We spent 3 nights at the Ritz. This year prices have increased in the restaurants etc.
Lobby is full of smiling faces - not all are fluent in English. Rooms are a good size
Location is terrific. Breakfast Buffer - superb with excellent service. Live...More
The main problem in Nile ritz is that they changed everything from Nile Hilton hotel . The charm of the hotel is not like before , to be honest the stuff are very professional and the service is good .More
Thank Marc H
Response from Essam N, Assistant Director Of Rooms at The Nile Ritz-Carlton, CairoResponded 1 week ago
Dear Valued guest
We are delighted to have been your chosen hotel during your recent stay in Cairo. It was
truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with
the hotel team as...More
This hotel is amazing. Very elegant. Lovely lobby, lovely flowers all around. Cosy music in the evening. Breakfast is woooow. The place is huge and there is a large variety. The Garden outside has a daily great belly dancing and singing entertainment, serving good food....More
We always staying at Ritz Dubai and London, However me and my husband we came for lunch the lady standing at the lobby guided us to Italian restaurant in the uber floor which after we went upstairs we found it closed, and then we passed...More
Thank Omaima I
Response from Essam N, Manager at The Nile Ritz-Carlton, CairoResponded 2 weeks ago
Dear Guest ,
Thank you for choosing to stay at the Nile Ritz-Carlton, Cairo and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your...More
That was probably my review. I was just there in June and there is nothing after breakfast. I was told by the staff that because of the lack of demand they do not put out any buffet. However, they do allow you to order room... More
That was probably my review. I was just there in June and there is nothing after breakfast. I was told by the staff that because of the lack of demand they do not put out any buffet. However, they do allow you to order room service menu food directly to the club lounge complementary. That sounds like a pretty good deal but I don't know how long it would take to arrive. I was really disappointed to see just how empty the place was and I'm sure it's due to the economy but also could've been because I was there during Ramadan. Good luck and report back if things are different then I say but it looks like a relatively permanent change. As each time I visited the lounge we were the only ones in the lounge at about 6 PM! Very surprising at 6 PM to be the only ones looking out over the Nile and the pyramids at sunset! Sorry for my delay in responding to your question.