Steigenberger Pyramids Cairo
Alexandria Road Pyramids, Giza 11511 Egypt
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Room & Suite (80)
Pool & Beach (30)
About
#4 of 159 hotels in Giza
Location
Cleanliness
Service
Value
Footsteps away from the Great Pyramids of Giza, the Steigenberger Pyramids Cairo is where the glamorous history of Egypt and its world famous hospitality meet. The hotel is the perfect starting point for sightseeing, relaxation and business meetings alike, featuring elegantly appointed rooms and suites, two swimming pools and a variety of bars and restaurant
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Free breakfast
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Conference facilities
Secured parking
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Poolside bar
Car hire
Banquet room
Meeting rooms
Spa
24-hour security
Concierge
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Bidet
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Charming
Languages Spoken
English, Arabic
Location
52Somewhat walkable
Grade: 52 out of 100
11Restaurantswithin 1 km
0Attractionswithin 1 km
Contact
Alexandria Road Pyramids, Giza 11511 Egypt
Name/address in local language
Getting there
Car HireSee all Giza car hire
1312Reviews16Q+A44Room tips
Reviews
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If you are planning on staying here make sure you are aware that this is in fact two hotels disguised as one online. I haven't seen reviews mention this so beware! We booked and paid for two classic (standard) rooms at the Steigenberger Pyramids Cairo (exactly as my booking says, linked to this exact tripadvisor page) but when we arrived the reception transferred to a different hotel named "Cairo Pyramids Hotel". This hotel is 'linked' to the Steigenberger via a footpath with its own lobby, restaurant, pool and rooms that are shadowed by the big Steigenberger complex and really is no more than a 3 star hotel at a stretch. There is even a sign that separates the two, and the differences are night and day. None of this is shown on tripadvisor or any other booking site so be extremely hesitant when booking here, as we turned up to a place which we had definitely not been sold. Regardless, we arrived at 4am completely sleep-deprived and so went to sleep in a noisy room that was unclean, reeked of paint, had ripped curtains, no safe, deafening AC, non-functioning lights and a bathroom door that could not physically be closed. Also we were woken up by room service at 8am. After taking this up with management in the morning, we were told that this situation could only be rectified via our travel agent, which we had wasted our entire day attempting to do. The lobby staff were even shocked when we told them the price we paid! Inquiring about this at the Steigenberger (the hotel we had actually been sold and paid for), they had told us that our booking was only for the neighbouring hotel (which is apparently under the same management but it really operates completely differently) and all of the rooms were fully booked anyways so we couldn't even stay if our booking was fixed. No effort was made by either hotel to solve our dilemma directly apart from the Cairo Pyramids Hotel moving us to identical rooms as the ones prior that did not have the same problems (still not the ones we were actually sold), although the AC in this room did begin to leak, causing a slippery floor which wasn't resolved for at least 2 hours. Contacting our travel agent, they informed us that the hotel manager had reached out to us which was news to me as this certainly wasn't true. They also claimed this "upgrade" of our rooms was what the hotel believed was a sufficient resolution to our situation, which it definitely was not as we paid for a 5 star hotel. Neither our travel agent nor the hotel are willing to compensate us with the requested refund for this false advertising even though we certainly wouldn't have booked here if what we got was displayed on the booking page, so avoid this place at all costs to escape the same scam!…
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel very poor. We paid extra for Pryamid View. View was lovely. Air conditioing control was falling off wall. Drawe fronts on chest of drawers were falling off. The door between the toiler and sink did not close. So much for privacy! Food choice waz VERY POOR. The first night I struggled to find anything I wanted to eat. After eating we went to the bar. I promptly threw up my meal. The barman helped me cope with this. If you are going here please try to change your hotel. I do not recommend this hotel at all. It is more like a 3 star hotel.
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Do not go here.
NotLuxury Hotel, more like poor qualuty budget Hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Hotel and rooms lovely. Food ok. Facilities good. Location amazing and will be even better when the new museum opens. Definitely coming back. Made a couple of visits to the pyramids using Viator and the taxis outside the hotel. The driver we had (Mohamed!!) was brilliant and very cheap.
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Shereen Anis, Marketing at Steigenberger Pyramids Cairo
Responded 1 week ago
Dear Culture, I would like to seize this opportunity to thank you for choosing Steigenberger Pyramids as your place of stay and sharing with us such a great review. We are delighted that you had an enjoyable stay with us. Looking forward to welcome you back at our hotel in the near future. Yours Sincerely, Hotel Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I really enjoyed staying here, the rooms and beds are really comfy and have great views overlooking the pyramids. The food buffet for morning, lunch and dinner is excellent, the best ive found in Cairo. And the service and staff are very professional. There are 2 things for me that let this hotel down: 1. No fresh juices - such as Orange, Grapefruit, Guava - they bring you an orange juice and tell you its freshly made, but its not, and its highly acidic like they have been storing it for a long time. 2. No heated pool - they have a beautiful pool but NOBODY SWIMS IN IT! i wonder why, oh thats because its VERY COLD. A 5 star hotel should not leave their pool unheated. A heated pool will allow the pool to be actually used, and increase customer satisfaction. If these improvements were made, this would be a 5 star hotel for me. …
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Shereen Anis, Marketing at Steigenberger Pyramids Cairo
Responded 1 week ago
Dear Melissa, I would like to seize this opportunity to thank you for choosing Steigenberger Pyramids as your place of stay and sharing with us such a great review. We are delighted that you had an enjoyable stay with us. Rest assured that your comments concerning Juices and pool shared with the management team for investigation, improvement and action. Looking forward to welcome you back at our hotel in the near future. Yours Sincerely, Hotel Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a very good hotel - spotlessly clean, excellent security and very efficient. We had a spacious comfortable room and it was great to wake up to view of the pyramids. Breakfasts were fabulous with a huge choice including lovely local dishes. We enjoyed eating at Il Giardino. The only thing brochures/website don't mention is that outside the hotel is a huge building site as a metro extension is being built. Also, several lanes of noisy traffic beyond that. There is no way you could risk walking to the pyramids or the museum unless an underpass is built.
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Date of stay: February 2023
Value
Location
Service
Room Tip: All rooms have views of the pyramids.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Shereen Anis, Marketing at Steigenberger Pyramids Cairo
Responded 2 weeks ago
Dear Lavender, I would like to seize this opportunity to thank you for choosing Steigenberger Pyramids as your place of stay and sharing with us such a great review. We are delighted that you had an enjoyable stay with us. Looking forward to welcome you back at our hotel in the near future. Yours Sincerely, Hotel Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at this hotel for 3 nights and all I would like to say is the hotel itself is very clean and rooms are amazing especially with the pyramid view. The service was very poor. The receptionist was very rude when checking us in and not welcoming at all, no smiles. Breakfast was cold the first day. The staff at the restaurant had no smile on there faces serving with no smile. We stayed and the Steigenberger in cairo city centre the service there was the best compared to this hotel. Would not stay again mainly to sldo with the service.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Shereen Anis, Marketing at Steigenberger Pyramids Cairo
Responded 2 weeks ago
Dear Jesr, I would like to seize this opportunity to thank you for choosing Steigenberger Pyramids as your place of stay and sharing with us your comments concerning the Restaurant & Reception staff and hotel service. Rest assured that your comments shared with the management team for improvement. Looking forward to welcome you back at our hotel in the near future. Yours Sincerely, Hotel Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Such a great hotel: the staff are amazing and helpful, the room is so nice, and it's incredible to see the pyramids while sitting beside the pool! The staff were lots of fun, thank you to Shaimaa and Alaa for the exercises, the stretching and yoga is the perfect way to wind down after a big sight-seeing day.
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Date of stay: February 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Shereen Anis, Marketing at Steigenberger Pyramids Cairo
Responded 3 weeks ago
Dear Amanda, I would like to seize this opportunity to thank you for choosing Steigenberger Pyramids as your place of stay and sharing with us such a great review. We are delighted that you had an enjoyable stay with us. Looking forward to welcome you back at our hotel in the near future. Yours Sincerely, Hotel Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This is a sprawling hotel . It was lovely amd we enjopyed our 4 night stay very much. For 3 nights we stayed in a regular suite . The last night we stayed in a large suite with two bathrooms and two balconies. The regulr rooms are nice and very comfortable . The suite was beautiful ! We had a pyramid view which we just loved being our first time in Egypt. Breakfast buffet isnt huge but the food is fresh and delicious. Service is great in the restaurant. It is about a 30 minute drive from downtown.
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Corridors are not heated so bring a sweater or jacket f you visit in winter .
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Shereen Anis, Marketing at Steigenberger Pyramids Cairo
Responded 4 weeks ago
Dear Gleny, I would like to seize this opportunity to thank you for choosing Steigenberger Pyramids as your place of stay and sharing with us such a wonderful and a nice review. We are delighted that you had an enjoyable stay with us. Looking forward to welcome you back at our hotel in the near future. Yours Sincerely, Hotel Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is what is expected for a 4 stars hotel in a Western Country. Good cost-benefit. But my friend got sick. Gastroenteritis. 3 nights and 2 days vomiting and diarea. She had been attended by another doctor in Luxor, quite rude. Gave injections for stop with the symptoms. The hotel doctor in Steigenberger Hotel was called 9:30 pm. Arrived not long after that. My friend went to his clinic, where he would have more assistance. He took care of the medicine. Was very very gentle and caring, taking all symptoms, explaining with patience what she had and being as gentle and sincerely caring as no men had been so far in Egypt, after 8 days. Next 2 days the doctors went to check on her several times, how was she responding to the treatment. I highly recommend the hotel specially for this extra care, sooo required when we are away from home, and even more important in such a different country as Egypt is for us, Brazilians…
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Shereen Anis, Marketing at Steigenberger Pyramids Cairo
Responded 15 Feb 2023
Dear Romenaarias, I would like to seize this opportunity to thank you for choosing Steigenberger Pyramids as your place of stay and sharing with us such a wonderful and a nice review concering the hotel medical assistant. We are delighted that you had an enjoyable stay with us. Looking forward to welcome you back at our hotel in the near future. Yours Sincerely, Hotel Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms are nice. The view of the pyramids is great! The clerk who showed us to the room didn’t explain how the thermostat worked. Or anything else. After calling her help, it took over an hour for someone to show up. No washcloths in the room. When they were brought up, one looked as if someone had used it to check the oil in a car, literally! Dinner was buffet style. Almost everything was bland.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Shereen Anis, Marketing at Steigenberger Pyramids Cairo
Responded 13 Feb 2023
Dear John, Thank you for choosing Steigenberger Pyramids as your place of stay and taking the time to share with us you feedback concerning the hotel bad service and bad food. Rest assured that we will take this issue seriously and share it with our management team for investigation and action. Looking forward to welcome you back in our hotel in the near future. Your Sincerely, Hotel Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$93 - US$732 (Based on Average Rates for a Standard Room)
LOCATION
EgyptGiza GovernorateGiza
NUMBER OF ROOMS
132
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Frequently Asked Questions about Steigenberger Pyramids Cairo
What are some of the property amenities at Steigenberger Pyramids Cairo?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Steigenberger Pyramids Cairo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Steigenberger Pyramids Cairo?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Steigenberger Pyramids Cairo?
Yes, paid private parking on-site, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Steigenberger Pyramids Cairo?
Conveniently located restaurants include Felfela, Alfredo Restaurant, and The Moghul Room.
Are there opportunities to exercise at Steigenberger Pyramids Cairo?
Yes, guests have access to a pool during their stay.
Does Steigenberger Pyramids Cairo have airport transportation?
Yes, Steigenberger Pyramids Cairo offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Steigenberger Pyramids Cairo?
Yes, dry cleaning and laundry service are offered to guests.
Does Steigenberger Pyramids Cairo offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Steigenberger Pyramids Cairo?
The staff speaks multiple languages, including English and Arabic.
Are there any historical sites close to Steigenberger Pyramids Cairo?
Many travellers enjoy visiting Khafre's Pyramid (1.9 km), Great Sphinx (2.2 km), and Pyramids of Giza (1.8 km).