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Citymax Hotel Aswan

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Sheyakhah Thalethah Kornish Al Nile, Aswan 81718 Egypt
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US$72
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Traveller (103)
Dining (3)
Room & Suite (2)

About

#13 of 39 hotels in Aswan
Location
Cleanliness
Service
Value
Citymax Hotel Aswan is centrally located in Aswan City by the Nile river, just steps from the Cornish road. A walking distance to two major historical areas of Aswan city and traditional markets as well shopping malls, the hotel is also a stone's throw away from the historical sites of the old city, Aswan Airport is 15 minutes away. Citymax Hotel Aswan is perfectly located for exploring the city and its natural beauty. Choose from multiple food & beverage options such as City Cafe Restaurant, 24-hour Lavazza coffee shop and the Infantine rooftop Cafe and restaurant overseeing the stunning sunset on Nile River. Each of the 79 guest rooms provides contemporary comforts such as free WiFi and much more. Unwind by our glorious rooftop pool and stay fit with our state-of-the-art gym.
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Full view
Property amenities
Free High Speed Internet (WiFi)
Internet
Pool
Hot bath
Fitness Centre with Gym / Workout Room
Restaurant
Children Activities (Kid / Family Friendly)
Laundry service
Outdoor pool
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Room features
Air conditioning
Desk
Interconnected rooms available
Room service
Coffee / tea maker
Refrigerator
Bath / shower
Complimentary toiletries
Safe
Sofa
Telephone
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English, French, Arabic
65Reviews1Q+A9Room tips
Traveller rating
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Popular mentions
Mahmoud S wrote a review Feb 2021
Aswan, Egypt3 contributions
Location was wonderful but the service very bad food are the worst food ever. Very bad test and no good items. Poor housekeeping standards. The manager was very friendly. Hotel need a lot of improvement morning restaurant staff dealing with improper manner. Overall it was not good staying experience
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Date of stay: February 2021Trip type: Travelled with family
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Response from mohamed moghazy, Guest Services / Front Office at Citymax Hotel Aswan
Responded 1 week ago
Dear Valued Guest Good Day from Citymax Hotel Aswan. First of all, many thanks for your stay and the time you have taken in order to share your feedback. I wish I was able to see more details in regards to your stay, which will help us to comprehend your feedback and especially get the chance for improvements. Nevertheless, I am very sorry to learn from your review that it seems that we were not able to provide the service you could expect from Citymax Hotel Aswan, it would be great to get in touch to figure out this in detail and we hope to get the chance to welcome you back sometime and to make it right for you. Best Regards, Guest Relations Team.
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Margaret M wrote a review Jan 2021
7 contributions1 helpful vote
Very nice hotel. The customer service is excellent! My husband and I stayed there for four days and they treated us so well. Superb location, close to everything plus it's connected to a nice indoor mall. Anytime we called for any type of service they came to our room so fast. Very clean and excellent room service. Amazing view and roof top food/hangout area. Fitness area could use some updating but I love how it's partially outside. Overall had a great experience!
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Date of stay: January 2021Trip type: Travelled as a couple
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Response from mohamed moghazy, Guest Services / Front Office at Citymax Hotel Aswan
Responded 1 week ago
Dear Valued Guest Greetings from Citymax Hotel Aswan, Thank you so much for your wonderful review in regards to your recent stay at Citymax Hotel Aswan! We are so thrilled to know of your enjoyable stay with us at our hotel We look forward to welcoming you back to Citymax Hotel Aswan again in the near future. Warm Regards, Guest Relations Team.
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Tom L wrote a review Jan 2021
Klein, Texas39 contributions7 helpful votes
The room was comfortable with a side sitting room. Both had TVs. These small balcony has a nice view of the Nile but ni place to sit and enjoy the view. The shower drain was very slow forcing me stop the water twice so it would not overflow. The restaurant was a major disappointment with overcooked meat and plastic ware.
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Date of stay: January 2021Trip type: Travelled with family
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Response from mohamed moghazy, Guest Services / Front Office at Citymax Hotel Aswan
Responded 23 Jan 2021
Dear Valued Guest Good day from Citymax Hotel Aswan. First of all, many thanks for your stay and the time you have taken in order to share your feedback. I wish I was able to see more details in regards to your stay, which will help us to comprehend your feedback and especially get the chance for improvements. Nevertheless, I am very sorry to learn from your review that it seems that we were not able to provide the service you could expect from Citymax Hotel Aswan, it would be great to get in touch to figure out this in detail and we hope to get the chance to welcome you back sometime and to make it right for you. Best Regards, Guest Relations Team.
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Mahmoud H wrote a review Dec 2020
Cairo, Egypt6 contributions1 helpful vote
+1
I'm sorry to write this but i just feel deceived. When I checked out the hotel online and called to make reservation for executive suite. I made that decision based on your details posted on the website but this was not the case in real. I arrived to hotel to find my self on floor one in that very old poor maintained so not called executive suite. I have lots of concerns that irritate my stay and make me unhappy.
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Date of stay: December 2020Trip type: Travelled with family
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Response from mohamed moghazy, Guest Services / Front Office at Citymax Hotel Aswan
Responded 30 Dec 2020
Dear Valued Guest. greetings from Citymax Hotel Aswan. First of all, I would like to seize this opportunity to thank you very much for your interest to stay at Citymax Hotel Aswan. Secondly, I would like to most sincerely apologize for the inexcusable experience that encountered you during your recent stay at Citymax Hotel Aswan. I was indeed disturbed to hear about your bad experience, but I do very much appreciate that you brought this matters to our attention, as only through construction criticism we are able to restore and straighten any shortcoming that might occasionally occur. Rest assured that your valuable comments were noted and circulated to the departments concerned; whereby necessary commitment were made to ensure that these incidents will not reoccur in the future. Finally, I hope we will have an opportunity to demonstrate our commitment and regain your confidence in Citymax Hotel Aswan services in the near future. Wishing you a Good day. Best Regards,
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Luke wrote a review Nov 2020
5 contributions
Do not stay at this hotel !! We booked a trip to Abu simbel temple at reception. They told us the entry was included , but when we arrived at the temple we were told it was not . We had to pay an extra $50 . We called the person we booked with at reception & his tune completely changed . He was aggressive & said he never told us tickets were included . He did .. I even asked him to repeat it & he said normally 240 Egyptian pound each but it’s is included. I said great & booked . He also demanded cash . Our driver provided nearly killed us , spending more time on the opposite side of the rd than ours . Then was upset we didn’t tip him . Stay away .
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Date of stay: November 2020Trip type: Travelled as a couple
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Response from mohamed moghazy, Guest Services / Front Office at Citymax Hotel Aswan
Responded 8 Nov 2020
Dear Mr. lukage21 Greetings from Citymax Hotel Aswan. Kindly note that your Comments had been investigated to put our hands on your complains, but us discovering the follow: You staying in another hotel (Happi Hotel), and you came to our hotel to organize tour to Abu Simble Temple, which the hotel only offer transportation for 2 ways only . Our employee has been told you that this cost just transportation and you accepted and you refused to pay in cash and you insist to pay by credit card to avoid the bank's Commission, then the hotel already organized car as agreed. after that driver informed the hotel that you complaining that this amount not including entrance fees to the temple and you told our representative that you deal with the hotel's employee that cost including entrance fees, which he call you and informed you that's not true . after this case you already text hotel's employee and informed him that you need entrance fees amount deducted from transportation fees which employee refused, so you text him again and blackmailing him & Hotel ,if you didn't received that Money , you will never stop Complaining in Everywhere . Finally Citymax Hotel, if deal with anything, we must respect the deal. Best Regards, Guest relation team
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PRICE RANGE
US$104 - US$141 (Based on Average Rates for a Standard Room)
LOCATION
EgyptNile River ValleyAswan GovernorateAswan
NUMBER OF ROOMS
79
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Frequently Asked Questions about Citymax Hotel Aswan
Which popular attractions are close to Citymax Hotel Aswan?
Nearby attractions include Kitchner's Island (1.0 km), Aswan Botanical Garden (1.0 km), and Aswan Market (0.7 km).
What are some of the property amenities at Citymax Hotel Aswan?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Citymax Hotel Aswan?
Top room amenities include air conditioning, a refrigerator, and a desk.
What food & drink options are available at Citymax Hotel Aswan?
Guests can enjoy an on-site restaurant during their stay.
What are some restaurants close to Citymax Hotel Aswan?
Conveniently located restaurants include Mezze Restaurant, Panorama Restaurant & Bar, and El Masry.
Are there opportunities to exercise at Citymax Hotel Aswan?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Citymax Hotel Aswan located near the city centre?
Yes, it is 1.0 km away from the centre of Aswan.
Which languages are spoken by the staff at Citymax Hotel Aswan?
The staff speaks multiple languages, including English, French, and Arabic.
Are there any historical sites close to Citymax Hotel Aswan?
Many travellers enjoy visiting Temple of Philae (1.8 km), Nubian Village (5.3 km), and Unfinished Obelisk (2.3 km).