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Pyramisa Island Aswan

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Isis Island, Aswan Egypt
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Traveller (883)
Room & Suite (109)
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About

#5 of 41 hotels in Aswan
Location
Cleanliness
Service
Value
Everyone needs a place to lay their weary head. For travelers visiting Aswan, Pyramisa Isis Island Resort & Spa is an excellent choice for rest and rejuvenation. Well-known for its romantic environment and proximity to great restaurants and attractions, Pyramisa Isis Island Resort & Spa makes it easy to enjoy the best of Aswan. The rooms offer air conditioning, and getting online is possible, as free internet access is available, allowing you to rest and refresh with ease. Pyramisa Isis Island Hotel features room service. In addition, as a valued Pyramisa Isis Island Hotel guest, you can enjoy a pool and free breakfast that are available on-site. Close to some of Aswan's most popular landmarks, such as El-Tabia Mosque (1.4 mi) and Nubian Village (1.6 mi), Pyramisa Isis Island Resort is a great destination for tourists. While staying in Aswan, you can get some delicious shrimp at Chef Khalil, which is a short distance from Pyramisa Isis Island Resort. There is no shortage of things to do in the area: explore popular monuments and statues such as Sound and Light Show - Philae. Pyramisa Isis Island Hotel is sure to make your visit to Aswan one worth remembering.
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Full view
Property amenities
Free internet
Pool
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Spa
Concierge
Internet
Hot bath
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Poolside bar
Banquet room
Meeting rooms
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
Languages Spoken
Arabic
945Reviews17Q+A100Room tips
Traveller rating
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Popular mentions
Annew wrote a review Mar 2020
London, United Kingdom33 contributions25 helpful votes
This hotel is delightful. The setting is very tranquil- it was where the former President Mubarak stayed in Aswan. The staff and hospitality and service were extremely good. Very nice spa and massage too
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Date of stay: March 2020Trip type: Travelled with friends
1 Helpful vote
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Response from Culture41019191934, Manager at Pyramisa Island Aswan
Responded 6 Mar 2020
Dear valued client Thank you for choosing Isis Island Aswan Hotel. Looking forward welcoming you once again. Kindly accept our sincere regards. The Management.
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Basma El Sheikh wrote a review Mar 2020
1 contribution1 helpful vote
I was coming from luxor with my husband to spend the rest of our honeymoon trip in aswan from 29 feb 2020 to 3rd of march 2020. First of all, I've requested a deluxe double room nile view halfboard with an extra large bed preference. I got a room with 2 single beds with a bad view so I went back to the reception and they changed me the room. After that, ony first day still, at 8:30pm we had a problem with the air conditioning, it stopped working and the weather was too hot w kept contacting the reception and they kept telling us they will send us the technician more than 4 calls for more than an hour and at last but not least they told us that the technician had an emergency and he left early! So we spent the whole night in a very hot weather with no air conditioning. The second day, we had a problem with the tv (very bad signal) and it was the classico match and we called the reception 2 hours before the match to fix the problem. They sent us a technician after one hour who came to our room, checked the tv, and gave us his phone number and took my husband phone number to go up on the roof and fix the signal. We kept calling him he said yes,I'll fix it immediately and call you back and all of a sudden after 50 min we called him as nothing changed and the tv screen is horrible we were surprised that his mobile was switched off. And when my husband got back to the receptionist (Mostafa),mosatafa told him that the technician left and that he will come after 20 minutes and it's no need to follow-up with him, he will call us back if there's something new!!! My husband got mad! Is that seriously happening? We are here to spend last 3 nights in our honeymoon trip to get a room with 2 beds and change it then spend the first night with no air conditioning then the reception guy mostafa is having a very bad and unhelpful attitude, he doesn't want us to disturb him again! While we are spending 3 nights and all these issues are happening in the first 2 nights without providing any quick solution. Are we in a 5 stars hotel really!!!????? And after having a fight with my husband, my husband insisted on meeting the hotel manager so an engineer (i don't know his name) interfered and he tried to handle my husband by offering him to move to another room. My husband accepted as this move should be immediately. But this engineer came after 15 minutes telling my husband that we can change the room but this move can't be done before tomorrow morning (which gonna be our last day in this terrible hotel). I really don't know what to say! What a bad customer service!!!! What a bad attitude from employees supposed to be trained to solve such problems immediately and make sure to obtain customer satisfaction. I'm really unsatisfied specially that this is the last part of our honeymoon. I didn't expect by all means it could ends sadly like this !
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Date of stay: February 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from Culture41019191934, Manager at Pyramisa Island Aswan
Responded 3 Mar 2020
Dear Mrs,Basma. Thank you for sharing us the experience at Pyramisa Island Aswan. We do regret that your experience has not lived up to your expectations. Let us express our most sincere apologies. In our hotel we strive to provide excellent service for every customer so your feedback is very important to us. Please rest assured that we are taking measures to solve the problems you already faced and prevent the occurrence in the future. A severe action had been taken already with all concerned mentioned in your comment avoiding such either negative or unhelpful attitude. We appreciate accepting our sincere apology once again Best regards, Hotel Management
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Carry O wrote a review Feb 2020
Cairo, Egypt180 contributions126 helpful votes
We booked this hotel last minute It had a four star and we had been in the past like 10 years ago It was the most furry hotel we ever stayed in everything was dirty from the rooms The public areas the china wear in the Restaurant.
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Date of stay: February 2020Trip type: Travelled as a couple
3 Helpful votes
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Response from Culture41019191934, Manager at Pyramisa Island Aswan
Responded 24 Feb 2020
Dear Carry. Regret that your last visit was not reaching your expections. Appreciate your valued feedback which indicate us improving our services. Kindly accept our sincere apology for inconvenience happened during your stay . Sincere regards The Management.
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sarajhobbs wrote a review Feb 2020
Leeds, United Kingdom26 contributions7 helpful votes
Room was fine, and clean. We had a breakfast box as we had a very early start, this was generous portion and included water. Our shower fitting was loose and water was dripping through the bathroom ceiling. Terrible WIFI. Nice grounds, with a pleasant walkway overlooking the Nile. Generally though looks like the hotel needs a bit of TLC.
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Date of stay: February 2020
Value
Location
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2 Helpful votes
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Response from Culture41019191934, Guest Relations Manager at Pyramisa Island Aswan
Responded 21 Feb 2020
Dear Ms. Sara, It was our pleasure having the chance to have you with us, I am extremely sorry that your experience didn't meet your expectations for this stay, please be informed that we are in the process of renovating the hotel and within a short period of time it will be completely renovated and your low rating is shared with concerned department heads for improvement. we look forward to welcome you again at Pyramisa Island Aswan. The Management.
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Ahmad O wrote a review Feb 2020
23 contributions3 helpful votes
We spend avery nice time in this beautiful place .. the view from the room was amazing , the stuff are vty kind .. the room is very nice but the bed are quite small .. the food in the restaurant is very good .. we enjoied the trip to and from the hotel by the free boat of the hotel.
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Date of stay: January 2020Trip type: Travelled with family
1 Helpful vote
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Response from Culture41019191934, Guest Relations Manager at Pyramisa Island Aswan
Responded 18 Feb 2020
Dear sir, Thank you for choosing pyramisa Isis Island Aswan , we truly value your feedback and comments, we will work hard to fix the issue you experienced and thank you for letting us knows, we hope to welcome you soon. The Management.
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Previous
PRICE RANGE
US$62 - US$136 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
lti - pyramisa isis island hotel aswan, lti - pyramisa isis island resort and spa
LOCATION
EgyptNile River ValleyAswan GovernorateAswan
NUMBER OF ROOMS
450
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Frequently Asked Questions about Pyramisa Island Aswan
Which popular attractions are close to Pyramisa Island Aswan?
Nearby attractions include Animalia (1.5 km), Temple of Philae (1.4 km), and Nubian Museum (0.9 km).
What are some of the property amenities at Pyramisa Island Aswan?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
What food & drink options are available at Pyramisa Island Aswan?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Pyramisa Island Aswan?
Conveniently located restaurants include 1902 Restaurant, The Terrace, and Panorama Restaurant & Bar.
Are there opportunities to exercise at Pyramisa Island Aswan?
Yes, guests have access to a pool during their stay.
Does Pyramisa Island Aswan have an airport shuttle?
Yes, Pyramisa Island Aswan offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pyramisa Island Aswan?
Yes, dry cleaning and laundry service are offered to guests.
Does Pyramisa Island Aswan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Pyramisa Island Aswan?
Many travellers enjoy visiting Temple of Philae (1.4 km), Nubian Village (2.6 km), and Unfinished Obelisk (1.6 km).
Does Pyramisa Island Aswan have any great views?
Yes, guests often enjoy the river view available here.