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I was visiting Nairobi the second time and had the pleasure of staying at Crowne Plaza for about 3 days. I instantly regretted why I had stayed at different hotel the first time because my stay at crowne plaza was fitted for a king. I...More
The hotel itself was alright. There was nothing bad about it, there was nothing significant. The service however made a difference in our stay. You could stay in a really expensive hotel in New York and not be as happy as I was at Crowne...More
Response from Titus K, Manager at Crowne Plaza Hotel NairobiResponded 8 January 2018
Thank you for taking the time to write a review. We strive to make each stay as pleasant and comfortable as possible.
It gives me great pleasure to read of your exceptional experience, especially the service from the staff who aim to deliver...More
I and my wife had a pleasant stay for one night at this hotel before starting our wildlife safari. Room was clean and spacious with a comfortable bed, staff was polite and friendly. We had a fast and efficient room service dinner with very good...More
Thank Vahid T
Response from Makandi L, Manager at Crowne Plaza Hotel NairobiResponded 2 days ago
It warms our hearts to read such a wonderful review of your Crowne Plaza Nairobi experience that we gave your Safari a great start, as it should be. Such wonderful comments about the polite and friendly service you received is motivation for the...More
I had a great experience at the Crowne Plaza Hotel in Nairobi between June and November 2017. My greatest memory of the place is the warm reception I received from all staff members. Everyone I met there was warm, helpful and kind. I will always...More
Thank Samuel A
Response from Makandi L, Manager at Crowne Plaza Hotel NairobiResponded 3 days ago
We're very happy to read that you had a great experience!
We strive for excellence in everything we do so we're extremely pleased you appreciated the warm, helpful and kind reception from all staff members. Our associates are our pride and we are...More
Pleasant waitresses with attention to detail (Aggie a lovely lady in your restaurant) very helpful and made our experience just wow! The rest of the hotel staff were quite good and very well trained in handling guests.More
Thank Omwami O
Response from Makandi L, Manager at Crowne Plaza Hotel NairobiResponded 6 days ago
Thank you for your great review.
We are happy to read that you enjoyed your experience with us. We're also glad to note that Agnes was very helpful and that you found the rest of our associates good and well trained in handling...More