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Crowne Plaza Hotel Nairobi

626 reviews
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Traveller (168)
Room & Suite (86)
Dining (40)
Overview
  • Excellent40%
  • Very good44%
  • Average11%
  • Poor3%
  • Terrible2%
Travellers talk about
“big joe”(7 reviews)
“upper hill”(31 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4.0 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (626)Write a Review
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All reviewsbig joebaraka restaurantupper hillclub floorpillow menubusiness hotelihg memberfitness centerbusiness triproom servicethe hotel is cleanmain restaurantcomfortable roomstaxi serviceairport transferan upgradeconference facilities
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1 - 5 of 587 reviews
Reviewed 2 days ago

I was visiting Nairobi the second time and had the pleasure of staying at Crowne Plaza for about 3 days. I instantly regretted why I had stayed at different hotel the first time because my stay at crowne plaza was fitted for a king. I...More

Thank M_krooner10
Hotel's Favourite
Reviewed 31 December 2017 via mobile

The hotel itself was alright. There was nothing bad about it, there was nothing significant. The service however made a difference in our stay. You could stay in a really expensive hotel in New York and not be as happy as I was at Crowne...More

Thank ShekD
Response from Titus K, Manager at Crowne Plaza Hotel NairobiResponded 8 January 2018

Dear ShekD, Thank you for taking the time to write a review. We strive to make each stay as pleasant and comfortable as possible. It gives me great pleasure to read of your exceptional experience, especially the service from the staff who aim to deliver...More

Reviewed 2 days ago

I and my wife had a pleasant stay for one night at this hotel before starting our wildlife safari. Room was clean and spacious with a comfortable bed, staff was polite and friendly. We had a fast and efficient room service dinner with very good...More

Thank Vahid T
Response from Makandi L, Manager at Crowne Plaza Hotel NairobiResponded 2 days ago

Dear Vahid, It warms our hearts to read such a wonderful review of your Crowne Plaza Nairobi experience that we gave your Safari a great start, as it should be. Such wonderful comments about the polite and friendly service you received is motivation for the...More

Reviewed 5 days ago

I had a great experience at the Crowne Plaza Hotel in Nairobi between June and November 2017. My greatest memory of the place is the warm reception I received from all staff members. Everyone I met there was warm, helpful and kind. I will always...More

Thank Samuel A
Response from Makandi L, Manager at Crowne Plaza Hotel NairobiResponded 3 days ago

Dear Samuel, We're very happy to read that you had a great experience! We strive for excellence in everything we do so we're extremely pleased you appreciated the warm, helpful and kind reception from all staff members. Our associates are our pride and we are...More

Reviewed 1 week ago

Pleasant waitresses with attention to detail (Aggie a lovely lady in your restaurant) very helpful and made our experience just wow! The rest of the hotel staff were quite good and very well trained in handling guests.More

Thank Omwami O
Response from Makandi L, Manager at Crowne Plaza Hotel NairobiResponded 6 days ago

Dear Omwami, Thank you for your great review. We are happy to read that you enjoyed your experience with us. We're also glad to note that Agnes was very helpful and that you found the rest of our associates good and well trained in handling...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Restaurant
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Heated pool
Outdoor pool
Details
Price range
US$156 - US$260 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Romantic Hotel in Nairobi
#10 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#17 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$156 - US$260 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Romantic Hotel in Nairobi
#10 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#17 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (168)
Room & Suite (86)
Dining (40)
Pool & Beach (5)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
goodkaiya
7 February 2018|
AnswerShow all 3 answers
Response from aakbarali00 | Property representative |
Hi, we have a reverse osmosis system for all water at the hotel. This purifies all the water. Thank you for your enquiry
1
Vote
mygutierrez7
23 August 2017|
AnswerShow all 6 answers
Response from danielmbaabu | Property representative |
Yes we do but depends on the time. From 1 am to 5 am, you have to pre-book.Thereafter they will be an extra charge.
1
Vote
goodkaiya
5 May 2017|
AnswerShow all 2 answers
Response from anthonykngunga |
Yes all guestrooms have hairdriers
1
Vote
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Room Tips
"Choose a room facing the city center. The views are amazing!"
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"Fifth floor. Access to an excellent club lounge with full service and breakfast. Order Dawa - hot lemon and..."
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"high floor"
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"Please clean your rooms in time"
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