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Crowne Plaza Hotel Nairobi

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#17 of 161 Hotels in Nairobi
Certificate of Excellence
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Crowne Plaza Hotel Nairobi
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507 Reviews from our TripAdvisor Community

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Showing 470: English reviews
Reviewed 6 days ago NEWvia mobile

Went to the Baraka restaurant for dinner. The orders were poorly substituted, the dawa was not palatable, the grilled lamb chops were served with dry spaghetti which was not on the order, the rice ( for the Indian dish) was cold. The towels for cleaning hands were brought after the meal was served.

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Helpful?
Thank Ombaka V
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Allan...

Nairobi Region, Kenya
Reviewed 6 days ago NEWvia mobile

Great service. Good food and nice people. I was particularly impressed by service by the staff. I would like to single out Caroline Sang who ensured I was comfortable and who advised on the menu and food available, coming by periodically to check if I was ok. Kudos, Crowne Team.

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Helpful?
Thank emilyaV3360NE
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan C, General Manager

Utrecht, The Netherlands
Reviewed 1 week ago NEW

This is a nice (but quite expensive) hotel in the city center of Nairobi. The hotel is in good condition, clean, with friendly staff. The terras restaurant is fine. I do have however one honest comment. The breakfast was just bad. The quality of the food was of a poor level for a hotel at this level. The breakfast buffet...

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Helpful?
Thank HenkKoppelaar
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,...

Nairobi, Kenya
Reviewed 1 week ago NEWvia mobile

The hotel is now hidden since I last was there, just too many new buildings around. Security could be friendlier. There are options for restaurant but the one we used was a bit pricy. I would think twice before I go back!

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Helpful?
Thank 246ruth
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Allan...

New York City, New York
Reviewed 1 week ago

Enjoyed the stay mainly due to the heated (25 m) pool and the gym. Hotel is in good shape and the staff is welcoming. Location wise it´s ok, but due to the normal traffic in the city going anywhere takes at least 45 mins (as it does from any other location in Nairobi). Food variety and quality is ok but...

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Helpful?
Thank LA_traveler_10101
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan C, General Manager

Reviewed 1 week ago via mobile

Hi, I really enjoyed the services at the hotel. For the breakfast services, I say thank you to Carol Sang. Your services were awesome and your kindness. I also enjoyed the conference facilities and the Room was good as well. Nick..

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Helpful?
Thank Nick L
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan C, General Manager

Nairobi, Kenya
Reviewed 1 week ago

The service was good more especially buffet time-the waitress and waiters are professional,especially one Caroline who saved me twice,she is good and knows how to treat clients well. Did have time to visit your rooms,they are wow! The locations of the hotel is cool,no noise from matatus. what i liked most is conference rooms are clean and well maintained

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Helpful?
Thank jeffmasanta
CPNBO_Management, Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan C, General Manager

Italy
Reviewed 2 weeks ago

I went in this hotel for 3 nights for a business travel and I am disappointed: it is strange that Crowne Plaza allows this level. The hotel is generally clean and the staff supportive, however (i) breakfast has a small selection, compared to other international hotels and (ii) the door of my room was not working and they fixed it...

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Helpful?
Thank c-napoli1
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear c-napoli1, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience....

Newport, United Kingdom
Reviewed 2 weeks ago

This was my first time at the Crowne Plaza. The staff were excellent and sorted out a problem with my bill very efficiently. Food is good and the rooms are to a high standard. It's a bit out of town which is a problem as in my opinion its not a good idea to walk, but the hotel does provide...

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Helpful?
Thank Graham D
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Graham D, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan C. General Manager.

Reviewed 2 weeks ago via mobile

I stayed here for two days while attending a work related function. The place is quite nice and pricey, but being in upper hill, there's not much space for hotel grounds. Food was average. The rooms are well set,and quiet, with a mini bar and a basket of assorted crisps, nuts and chocolates, which are charged for separately. The most...

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Helpful?
Thank iLaw O
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear iLaw O, Many thanks for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again in the future. Sincerely, Allan C. General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipment make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 206 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra-modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 

Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Region: Kenya > Nairobi > Upper Hill Estate
Price Range: RM644 - RM1,320 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 206
Reservation Options:
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Hotel Style:
#9 Romantic Hotel in Nairobi
#11 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#17 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Nairobi staff and other travellers.
5 questions
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Questions? Get answers from Crowne Plaza Hotel Nairobi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the left side of the hotel”
 of 5 bubbles c-napoli1, 22 Nov 2016 | Read review
“Honest opinion we dont like the annex...too bright for us..maybe someone else could love that.”
 of 5 bubbles mambiri, 16 Nov 2016 | Read review
“Top floor guest rooms give a better view of the surrounding areas...”
 of 5 bubbles georgemB7766BJ, 13 Sep 2016 | Read review
“Room Series - 29 and 24 are quite zones you can choose them”
 of 5 bubbles PumaSri, 12 Sep 2016 | Read review
“I stayed in two separate rooms on two occasions and both were excellent”
 of 5 bubbles 533douglasg, 6 Sep 2016 | Read review
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