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Crowne Plaza Hotel Nairobi

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#20 of 164 Hotels in Nairobi
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Crowne Plaza Hotel Nairobi
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533 Reviews from our TripAdvisor Community

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Showing 496: English reviews
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Mwanza, Tanzania
Reviewed 3 days ago NEW

Rooms New wing versus old wing: new hotel wing wins. Old wing needs some infrastructure improvements (water pressure and limescale limits rain shower experience and central air filter maintenance). Main restaurant Beware that pricing does not include their extensive buffet breakfast. If you need a pick-me-up, try their Nutella pancakes at the hot station ;-) Service Receptionists are professional and...

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Helpful?
Thank Mimmina1967
Management response:

Dear Mimmina1967, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of...

Reviewed 6 days ago NEWvia mobile

Good stay at hotel however at a time when we needed help to get to airport due to unexpected event hotel staff did not even bother to help in any way. Appears money is the first thing they want in order to show any decent customer service. Shame won't be staying here again and would not recommend to anyone either.

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Helpful?
Thank justsaying1992
Management response:

Dear Justsaying1992, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of...

Reviewed 1 week ago via mobile

The service was awesome,the staff polite and courteous and the meal very enjoyable.The Hotel has ample and secure parking Though we had no reservation,we were ushered into the main restaurant which was really nice with a lovely ambience save for some two guest who came for dinner in their bathrobes.The hotel may need to check on that. Overall,the time was...

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Helpful?
Thank Hedaya K
Management response:

Dear Hedaya K, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kennedy, M Rooms Division Manager

Newbury, United Kingdom
Reviewed 1 week ago

I love Crowne Plaza Nairobi; in fact, in my 12 day trip to Kenya, I stayed there twice, a total of 4 nights. The most outstanding feature, as has been alluded to by many previous posters, is the service. Everyone I came across, was simply glad to see me there. That is very refreshing!!! Although it is unfair to single...

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Helpful?
Thank papalorenzo
Management response:

Dear Papalorenzo, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kennedy, M Rooms Division Manager

Washington, United States
Reviewed 1 week ago via mobile

Rooms are spacious and well appointed. The staff is very friendly and helpful. On site restaurants are quite nice. The hotel is probably a bit too expensive for what you get, but if you want to stay on Upper Hill it is not a bad choice.

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Helpful?
Thank Ari R
Management response:

Dear Ari R, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kennedy, M Rooms Division Manager

Encinitas
Reviewed 1 week ago

I just finished a week's stay at the Crown Plaza and it was fantastic. It is a great value for the money. Every moment of my stay was outstanding. For business travel, the hotel's central location makes it very accessible to all of Nairobi- a real plus given Nairobi's congested traffic. The room was really well designed and comfortable. Staff...

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Helpful?
Thank KarenHEncinitas
Management response:

Dear KarenHEncinitas, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kennedy, M Rooms Division Manager

Nakuru, Kenya
Reviewed 1 week ago

Crowne Plaza Hotel in Nairobi is one of the best hotel to stay in. Very very clean, very friendly staff and very pleasant. It has one of the best breakfasts, lunches and dinners. Their Fine Dine restaurant is an exprience and half. Food very tasty and served in the sliver plates. Over all view very comfortable and beautiful.

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Helpful?
Thank netmatharu
Management response:

Dear Netmatharu, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Crowne Plaza Nairobi

Lagos, Nigeria
Reviewed 1 week ago

Very good food/choices at the restaurant...with very pleasant & friendly staff at the restaurant. Of particular note, with my experience, was Carol Sang, who was very attentive & friendly yet very professional & respectful; the kind of staff anyone would like to keep.

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Helpful?
Thank Durajay
Management response:

Dear Durajay, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kennedy, M Rooms Division Manager

northville, MI
Reviewed 2 weeks ago

We stayed here for 2 nights coming and going from our Kenyan Safari. The place is just beautiful, with all the amenities you could need. Great bars, great staff, good food. Security was tight, which made us feel safe. Everyone we were in contact with was friendly and accommodating. Will stay here again!

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Helpful?
Thank winsumwzl
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Winsumwzl, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kennedy, M Rooms Division Manager

Johannesburg, South Africa
Reviewed 3 weeks ago

Stayed at hotel for business. Its a nice hotel and rooms are adequately appointed. Wifi /Internet works well. Only trouble is service is so slow and often incorrect especially in the restaurants and bar. Main bar also shuts too early so if you are coming back it is difficult to get a drink through room service. Check out takes forever...

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Helpful?
1Thank GOBinSA
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear GOBinSA, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipment make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 206 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra-modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 

Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Region: Kenya > Nairobi > Upper Hill Estate
Price Range: RM791 - RM1,217 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 206
Reservation Options:
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Hotel Style:
#9 Romantic Hotel in Nairobi
#12 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#20 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Nairobi staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Nairobi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try rooms in the new wing”
 of 5 bubbles Mimmina1967, 25 Feb 2017 | Read review
“Smile, be attentive to the staff. Even number club rooms have a better view”
 of 5 bubbles papalorenzo, 18 Feb 2017 | Read review
“All rooms are good. You have can have two big double beds or one big double bed on higher floors. Family rooms are adjoining.”
 of 5 bubbles netmatharu, 16 Feb 2017 | Read review
“Higher up has some great views.”
 of 5 bubbles TravelLass01, 3 Feb 2017 | Read review
“Obviously the rooms up high have a better view of the surrounding area.”
 of 5 bubbles Mark_Horn_CA, 14 Jan 2017 | Read review
5 of 5