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Ole Sereni

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Ole Sereni
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1,212 Reviews from our TripAdvisor Community

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Showing 1,128: English reviews
Diani Beach, Kenya
Reviewed 31 May 2016

Another short but comfortable stay at Ole Sereni. Glad I chose to stay at this great hotel for my quick stopovers in Nairobi. The team is always friendly, all night dining is a great convenience and the breakfast a perfect start to the day - great variety too. Still looking forward to seeing a Lion from the terrace.

Review collected in partnership with this hotel
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Helpful?
Thank Jeff M
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your positive review. Look forward to welcoming you back (Hopefully with the lion in view:)

Nairobi
Reviewed 30 May 2016

The room was great, the location was awesome, amenities good, Wi-Fi fast enough, enjoyed my breakfast and food in general, ambiance is fantastic as well as the general cleanliness of the property was up to stands. overall the staff were friendly.

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Thank lukengem2015
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for giving us your full points!!!! We look forward to welcoming you back.

Reviewed 27 May 2016 via mobile

Nice hotel amazing views from the breakfast area staff very friendly and helpful. Basic rooms are slightly small but functional and comfortable with all required accessories Near to airport so beats traffic which can be a some times a nightmare in nairobi

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Thank Anand K
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for the positive feedback and we look forward to welcoming you back.

Partenen, Austria
Reviewed 26 May 2016

I chose the hotel because of a good friends recommendation. He told me that he went for dinner to the hotels steak house - the view should be great. Also the close distance to the airport should be a plus especially for a short stop. Unfortunateley the hotel is currentley under construction. Nobody told us this before. We had to...

Review collected in partnership with this hotel
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1Thank mimamu84
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank You for sharing your feedback. Our sincere apologies on the noise pollution. On your comment regarding construction, it's the new hotel and not the existing one. I have take note of your comment regarding the meat quality and we will ensure it is addressed right away. May we request you to reconsider our services in future as I can...

Trondheim, Norway
Reviewed 23 May 2016

The hotel had bad service. It took a long time to get food in restaurants. Towels were not shared out one day but we was told they should come later in the day, but we saw nothing of them. They refused to book a taxi to the airport but insisted that we would use one of the hotels two (!)...

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Thank travelerK2744XK
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your feedback. I regret to learn about your inconveniences. We will ensure the areas you pointed are looked into to ensure superior levels of service delivery. I can assure you that your future stays will be of superior quality and on that note I request you to reconsider our services in your future...

Norfolk, United Kingdom
Reviewed 22 May 2016

Used this hotel extensively for 18 months while working in Kenya, great location for getting to and from the airport. The Eagles restaurant has some great theme nights, or just sit and watch the giraffes on the plain while having a drink in the evening to unwind.

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1Thank Karl G
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for your positive review and moreover I sincerely appreciate you patronising our services. We look forward to welcoming you back.

Kingston upon Thames, United Kingdom
Reviewed 21 May 2016 via mobile

I had such a lovely time. Great staff, so friendly. Lovely gym(a bit hot!) great infinity pool, lovely shredded beef sandwich with fries+a fantastic ambiance. Watched a few animals come to the watering hole. Take your binoculars. Great setting.

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Thank nigel1959
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your positive feedback. We look forward to welcoming you back.

Reviewed 19 May 2016 via mobile

This is the best place I love to go to in Nairobi. It is so beautiful and peaceful especially looking at the park you can't get there any where else. The restaurant has the best food in town I have never had a complaint, great wine list as well and the cheese cake they have here no other in the...

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Thank Musa A
Ghulam S, General Manager at Ole Sereni, responded to this review

I sincerely thank you for sharing your positive experience. Moreover I am very pleased to hear about your feedback on our restaurant. I will surely share your sentiments with the team and look forward to welcoming you back.

Nairobi, Kenya
Reviewed 19 May 2016 via mobile

Dinner with a girl friend at roof top restaurant on fourth floor was amazing. The ambiance is very very nice and cozy. The set up is really world class. They also have a private dinning room that's really beautiful you done. The food was really great with fresh starter of salad. We took a selection of meat cuts and that...

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Helpful?
1Thank Helen K
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for choosing Eagles Steakhouse for your special dinner. I am very pleased to learn about your experience and look forward to having you back with us soon.

Reviewed 19 May 2016

Traffic in NBO can be a major problem, as such an airport hotel is more advsied (depending on departure time) than in other cities in which this is not necessary. The hotel's location means you only have a short drive to the airport. Room are comfortable and day rates are available if you contact hotel management directly (though still expensive).

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Helpful?
Thank Tom M
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for sharing your positive experience. We look forward to welcoming you back.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 

Additional Information about Ole Sereni

Address: Mombasa Road, Nairobi 00500, Kenya
Region: Kenya > Nairobi
Price Range: RM975 - RM1,231 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ole Sereni 4.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Hotel Style:
#9 Spa Hotel in Nairobi
#13 Family Hotel in Nairobi
#15 Business Hotel in Nairobi
#15 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Ole Sereni staff and other travellers.
14 questions
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Questions? Get answers from Ole Sereni staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are there during day time, a room facing the park is nice, even though few animals seem to come close enough to see.”
 of 5 bubbles Plumesie, 28 Mar 2017 | Read review
“Try the Masai suite”
  • Masai suite
  • Masai suite
  • Masai suite
  • Masai suite
  • Masai suite
 of 5 bubbles 188sanac, 23 Mar 2017 | Read review
“Request room with view of Nairobi National Park.”
 of 5 bubbles GBoese, 21 Mar 2017 | Read review
“ask for a room with a national park view”
 of 5 bubbles AgBryn, 12 Mar 2017 | Read review
“Make sure you have a park-view room. And ask for a la carte menus during the buffets.”
 of 5 bubbles PostcardPress, 27 Feb 2017 | Read review
5 of 5