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Ole Sereni

Expedia.comUS$164*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$193*
US$164*
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US$169*
US$169*
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Ole Sereni
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1,239 Reviews from our TripAdvisor Community

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Showing 1,154: English reviews
Reviewed 23 June 2016

Ole Sereni offers a serene atmosphere for people who want to relax and have fun...There's a great view of the Nairobi National Park. Have great staff and great food. There's a kids playground down stairs. Was there for a day and enjoyed every hour of my stay, from the food to the entertainment.

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Helpful?
Thank Kelvin O
Amsterdam, The Netherlands
Reviewed 21 June 2016

Ole-Sereni is close to the international airport and as such a convenient first stop. However, although pre-paid, they were still trying to charge various things. Only after several phone calls they reverted the charge. One of our group members however did not get the cash deposit back. Bad service in that perspective.

Review collected in partnership with this hotel
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Helpful?
Thank Anneke B
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for posting your feedback. I regret to learn about the inconveniences you faced. Please allow us to touch base with you on the reversal of charges.

Reviewed 21 June 2016 via mobile

Best hotel in Nairobi - close to the airport and business. Good food and exzellent staff. Rooms need an update but are good for a cuple of days. Located directly next to the famous game park with a stunning view from the hotel terrasse. For the next trip to Nairobi Ole Sereni is first choice.

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Helpful?
Thank Christian K
Nairobi, Kenya
Reviewed 15 June 2016

We stopped over for lunch at this hotel while at Nairobi National park and I would say its location is perfect. Its inside the park and yet so close to the main highway that leads to Nairobi's international airport. I would definitely recommend it to anyone staying in Nairobi and looking for a hotel close to the airport or with...

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Helpful?
Thank Seanling800
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to experience our culinary offerings. I am pleased you enjoyed our services and we look forward to welcoming you back.

Hartland, Wisconsin
Reviewed 15 June 2016

I just wanted to put this out there for people that are planning on a safari that start or end in Nairobi. This hotel was a great surprise. Right next to the park and very close to the airport. Very nice decor, terrace with views on the park, good meeting facilities, and helpful staff. Highly recommended for retreats, meetings, as...

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Helpful?
Thank MIKE AND GINA W
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for choosing our services as your transit stop before proceeding to Safari. Ole-Sereni's unique vista offers a slice of Safari and that has been our USP since ever and we look forward to having you back with us soon.

Honolulu, Hawaii
Reviewed 14 June 2016

We had a 12-hour layover at NBO so we booked a room at the Ole-Sereni Hotel. The staff was accommodating and the room clean and quiet. The Hotel is about 30-minutes from NBO and they will provide a car and driver for $35 each way. We used booking.com and paid for a full night; not sure if they offer a...

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Helpful?
Thank hokuahonolulu
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you choosing our services for your short stay. I a pleased you had a pleasant experience and we look forward to welcoming you back. Yes, we do offer Day Room rates as well.

Rome, Italy
Reviewed 14 June 2016

A nice, clean and comfortable hotel not far from Nairobi airport. The rooms are a bit small and the bathroom is definitely...interesting (basin within the room, WC and walk in shower separated just by a glass door and wall). Room service was efficient, quick and the food was good. The staff is very friendly and polite.

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Helpful?
Thank enryfal
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for sharing your positive sentiments and we look forward to welcoming you back.

Dubai, United Arab Emirates
Reviewed 14 June 2016

Great place to stay. The staff is extremely friendly and the location is ideal: close to the airport and a short drive from town. Sitting out on the terrace for a meal or a drink feels like being on holiday every evening after getting back from work. General facilities are great, I've had to spend a few weekends at the...

Review collected in partnership with this hotel
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Helpful?
Thank laurakS4140CR
Ghulam S, General Manager at Ole Sereni, responded to this review

I sincerely thank you for taking time to share your much valuable feedback. I am very pleased that you continue to find our services up-to your expectations except the time where we had to move to the neighbouring hotel and for that we do apologise. I agree, you being our Priority guest should be treated with priority on every level...

Herning, Denmark
Reviewed 13 June 2016

NO atmosphere at all. Average food. Fine but not to the price. Rooms fine but small. Fine Wi-Fi and, if you are lucky (VERY lucky), you might see animals in Nairobi National park. NEW road is just in front of the hotel. NOISE!!!

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Helpful?
Thank Blixensafari
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your sentiments. It's unfortunate that your stay was not up-to your expectation. At Ole-Sereni, we continue to add value across all services and I am sure your future visits will realise it. We look forward to welcoming you back.

Addis Ababa, Ethiopia
Reviewed 11 June 2016

We stayed with my wife and son for 6 nights. Our rooms were cleaned every afternoon not before 5pm and sometimes after reminders, The breakfast was served on tables without table napkins often to be asked for and the restaurant tables on the veranda were regularly dirty with stains always to be requested for a clean up The business centre...

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Helpful?
Thank hrairbeh
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your feedback. I sincerely regret to learn about your experience. Ole-Sereni surely stands for far better service delivery. Please allow me to contact you to further understand your complaint.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 

Additional Information about Ole Sereni

Address: Mombasa Road, Nairobi 00500, Kenya
Region: Kenya > Nairobi
Price Range: RM796 - RM1,198 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ole Sereni 4.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Hotel Style:
#9 Spa Hotel in Nairobi
#13 Family Hotel in Nairobi
#15 Business Hotel in Nairobi
#15 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Ole Sereni staff and other travellers.
15 questions
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Questions? Get answers from Ole Sereni staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“facing national park”
aliakberjamali, 18 May 2017 | Read review
“Rooms with even numbers have a lovely view of the park.”
EdwintheGray, 15 May 2017 | Read review
“Definitely try a room that faces the park for a lovely view.”
Martin_Wahogo, 9 May 2017 | Read review
“All rooms are off corridors - try and get one far away from the doors connecting to the main stair way.”
Dom9610, 23 Apr 2017 | Read review
“Ask for a room overlooking the National Park”
stevefI4622GQ, 11 Apr 2017 | Read review
5 of 5
Expedia.com
US$164* /night
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Orbitz.comUS$169
CheapTicketsUS$169
getaroom.comUS$193
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Prices are for 1 room, 2 adults
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