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InterContinental Nairobi

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InterContinental Nairobi
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940 Reviews from our TripAdvisor Community

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Showing 853: English reviews
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Mumbai (Bombay), India
Reviewed 4 days ago NEW

This is one of the best hotels in Nairobi near to the market place and with some good sight seeing options.. ratewise as well this hotel is easy on budjet and not overboardly expensive the food is good especially Continental food and African local food the staff is good and overall nice hospitality received it was value for money stay...

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Helpful?
Thank ganeshbhandari2011
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear ganeshbhandari2011 I am delighted to hear, that you had a very nice experience while staying with us at InterContinental Nairobi. Your detailed review and feedback is much appreciated and I am pleased to know that you enjoyed our food and hospitality. We are looking forward welcoming you again soon. Kind regards, Dieter Franke General Manager

Reviewed 6 days ago NEWvia mobile

Great hotel and super friendly staff. They are very attentive and helpful. Always smiling which makes you feel at home. The buffet near pool area with tasty food. Will for sure come back and the location is great too

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Helpful?
Thank Faa1984
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Faa1984, Thank you for taking the time to write your most outstanding review. It was a great pleasure hosting you. I am so delighted to know that you found our colleagues welcoming and supportive. I am glad to also hear that our delightful F&B offerings at Makuti met your expectations. At InterContinental Nairobi, we always strive to meet and...

Reviewed 2 weeks ago via mobile

Very good for meetings and conference. Cool and quiet for leisure, meals by the pool is Awesome. Incomparable with any other within the Nairobi CBD. Ample and secure parking. Book a room to the east wing and enjoy the magnificent scenery of the Kenyan Landmark Parliament.

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Helpful?
Thank Bonface K
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Boniface K, Thank you very much for taking the time to write your review. It was a great joy having you stay with us. I am so pleased to receive wonderful feedback about our hotel’s ideal location, serene atmosphere and F&B offerings. It is great to hear that your room offered you a fantastic view of Parliament buildings. I...

Kampala, Uganda
Reviewed 2 weeks ago

It has a quiet environment yet it in the middle of town. Loved their rooms and they have friendly and professional staff. Everything functions as it is supposed to and not forgetting great food. Planning to go back soom

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Helpful?
Thank AgBryn
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear AgBryn, I am so pleased to receive wonderful feedback about your recent stay with us. It was a great pleasure hosting you. I am so happy to hear that you found our colleagues welcoming and proficient. Thank you for your kind remarks about the hotel’s tranquil environment, comfort of our facilities and great F&B offerings. At InterContinental Nairobi, it...

Bengaluru, India
Reviewed 2 weeks ago

Stayed here when I visited Nairobi as part of an Indian delegation in 2016....and what a lovely experience it turned out to be! Airport pick up was courteous and prompt. Gate security was tight and reassuring.Check in was extremely smooth. I forgot the name of the gentleman who accompanied me to the room, but he was simply brilliant and so...

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Helpful?
Thank SunilNambiar
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear SunilNambiar, Thank you for taking the time to write your exceptional review about our hotel. It was a great joy hosting you. I am so pleased to hear wonderful comments on our colleagues’ outstanding service and thoughtfulness, hotel facilities and delightful F&B offerings. Our supreme goal is to ensure that our guests are able to wind down in a...

Doha, Qatar
Reviewed 2 weeks ago via mobile

Very nice place, firendly atmosphere and great customer service. Central location and comfortable rooms. Already planning a new trip but this time Ill take the family with me. Pretty close to the parks within Nairobi.

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Helpful?
Thank Erick S
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Erick S, Thank you for taking the time to give us feedback on your stay. It was a great pleasure hosting you. I am delighted to receive positive remarks on our colleagues’ outstanding service, tranquil and comfortable hotel environment. At InterContinental Nairobi, we always strive to meet and exceed our guests’ expectations – I am delighted to see that...

Reviewed 3 weeks ago via mobile

The hotel is centrally located and the breakfast buffet is quite nice. Staff are very friendly and helpful as well but the rooms need serious renovation. Quite outdated. Water in the shower just gets hotter and hotter. Getting my charger was tricky as I had to make sure it's connected in a certain angle to the plug

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Helpful?
Thank Don Ozzie
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Don Ozzie, Thank you for taking the time to write your review about our hotel. It was a great pleasure hosting you. I am so pleased to receive wonderful commendation in regards to our colleagues’ outstanding service and delightful F&B offering. Thank you for highlighting the condition of shower facilities in your room and make a sincere apology for...

Reviewed 4 weeks ago via mobile

I was more than happy with the helpfullnes and organisation of the InterContinental's staff. We travel very often but these people made my friend's stay a memorable one. Especially the lady named Caroline Josef who is very professional, responsible and more than polite. I would deffenitely choose this hotel among all the rest in Nairobi because, more than anything, I...

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Helpful?
Thank Danka D
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Danka D, Thank you for taking the time to give us feedback on your recent stay. It was great having you staying with us. I am pleased to note that your friend's stay was unforgettable. It gives me joy hear that our Colleague Caroline Joseph was outstanding. Our aspiration is to provide supreme service, accommodation and a memorable experience...

Reviewed 4 weeks ago via mobile

Personally I do not like to celebrate my birthday but when you get 3 sweet ladies with sincere smiles on their faces in front of your room to wish you a birthday you can see that don't do theirs jobs just because they have too. Amazing service. Thank you

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Helpful?
Thank Kenan B
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Kenan B, Thank you for taking the time to post your most outstanding review. It was a great joy hosting you. I am delighted to hear that you found our colleagues’ service exceptional. At InterContinental Nairobi, we always strive to meet and exceed our guest’s expectations – It is great to know that we seem to head in the...

Reviewed 18 February 2017 via mobile

Intercontinental Nairobi; my Nairobi home over several decades. I write reviews in Trip Adviser. But never have written one about InterContinental Nairobi! I suddenly remembered that strange fact! Is it taking for granted your favorite? In fact Intercontinental Nairobi is the safest, neatest, kindest and most beautiful of the hundreds of hotels I visited during a career of continued traveling...

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Helpful?
Thank Nubian H
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Nubian H I am really grateful for this wonderful review. It was a great pleasure hosting you again and grateful for your loyalty. I am delighted to receive positive remarks about our team’s exceptional service, great security and that our diverse F&B offering met your nutritional prospects. I appreciate you giving us an opportunity to serve you and do...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
A haven in the city, this Nairobi hotel is ideally located for business, next to the Parliament building,walking distance to Kenyatta International Convention Centre and the government hub.This hotel is the ideal choice for discerning business travelers boasting an award winning Indian restaurant - Bhandini, a dine by the pool restaurant, coffee shop and bars.Explore attractions close to our hotel whether it is handmade African artifacts at Maasai market or the beautiful Nairobi National Park. ... more   less 

Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: RM695 - RM1,076 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Reservation Options:
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#21 Luxury Hotel in Nairobi
#21 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Nairobi staff and other travellers.
13 questions
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Questions? Get answers from InterContinental Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose the rooms facing the poolside for pleasant views”
 of 5 bubbles ganeshbhandari2011, 24 Mar 2017 | Read review
“Ask for a room away from the lift shafts”
 of 5 bubbles BRYANP541, 29 Jan 2017 | Read review
“Certain floors are refurbished recently. So may be ask for rooms in one of those floors.”
 of 5 bubbles GodwinT3, 14 Jan 2017 | Read review
“quiet rooms away from casino!”
 of 5 bubbles MonaB1980, 27 Nov 2016 | Read review
“Outstanding Service Just ask if any assistant required”
 of 5 bubbles magam123, 22 Oct 2016 | Read review
5 of 5