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Hilton Nairobi

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Hilton Nairobi
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1,171 Reviews from our TripAdvisor Community

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Showing 1,029: English reviews
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London, United Kingdom
Reviewed 2 days ago NEW

I've stayed in many hiltons but this was first in Africa. The staff, all, are committed to service excellence across the globe. And they are the people that make these palaces come alive. It's a slightly different environment to Switzerland, yes, where Swiss fastidiousness makes the hotel environment sharp and Swiss. This one....it's on a different continent and the culture...

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Thank mrsP7741
Washington DC, District of Columbia
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

I used this hotel as my stopover for a two day safari trips. The hotel is right in downtown close to all the government offices. The Wilson airport is 10 minutes drive away. The international airport about 30 minutes drive. Around the hotel there is a weekend market selling traditional goods, a few good restaurants, and shopping. The hotel is...

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Thank Sundncr
About Hotel's Favourite Review
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, It is a pleasure for us having you as our guest at the Hilton Nairobi, and thank you very much for your positive feedback. We are delighted to hear that you enjoyed every moment of your short stay with us and truly appreciate to hear that you enjoyed the spectacular view of the city from your room and...

Nairobi, Kenya
Reviewed 3 days ago NEW

The hotel is centrally located in Nairobi city center. It has a very nice swimming pool. The hotel interior is kind of old and dated. the rooms a really nice though. anytime you visit Nairobi and would want to stay within the city center this would be a very nice location.

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Thank victork2542016
Stockholm, Sweden
Reviewed 4 days ago NEW

I visited Hilton only two nights with my grandkids and the treatment was the best. The staff were very helpful from the entrance staff, front office, restaurant and the pool staff. Telefon service was excellent.

Review collected in partnership with Hilton Hotels & Resorts
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Thank norahk937
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your experience about your stay with us at the Hilton Nairobi. We are glad to note that you were very satisfied with your overall experience and appreciate your gratitude to our team in various departments for their great hospitality and care they accorded you during your stay. We are indeed delighted to see you...

Reviewed 5 days ago NEWvia mobile

I visit Nairobi a lot of times this is my first time to the Hilton hotel, cannot fault it even through the lounge was close but we were given the bar down stairs instead, Faith and William at reception was so friendly we knew straight away that me made a good choice.The pool is lovely,just a great all round hotel.

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Helpful?
Thank Larry G
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we are glad to note that you were satisfied with...

A TripAdvisor Member
2 reviews
Reviewed 1 week ago NEWvia mobile

Very nice hotel good location friendly staff and very informative Edwin the doorman help us out so much thank you again. Travel agency on location another help place. The travelers restaurant good a little high in cost.

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Thank A TripAdvisor Member
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your experience about your stay with us at the Hilton Nairobi. Truly, we appreciate the fine compliments you make about our team members friendliness and customer care, with a special mention to our doorman Edwin for his outstanding hospitality; I have gladly shared your feedback with him and management. Dear Guest, It is indeed...

Mumbai (Bombay), India
Reviewed 1 week ago

Old property in the heart of the CBD of Nairobi. Very close to KICC - good for business travellers in the area. The hotel service is friendly but slow, the property is very old. Veg food, very few options available without fish, meat, beef, egg. They upgraded my room and that was a good thing, but even the Executive room...

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Thank Punit29
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, On behalf of our entire Hilton Nairobi team, we would like to extend you a warm greetings. We refer to your detailed review of your stay, and I am sincerely sorry to see that we have not been able to fully meet your expectation. We note your highlighted areas of concern, slow service, variety of food offerings and...

Gaborone, Botswana
Reviewed 1 week ago

Experience quality service at this hotel in Nairobi during my work trip. everything was super - reception, rooms, linen quality, food. the hotel is centrally located within the mall and market centres, security is very tight too

Review collected in partnership with Hilton Hotels & Resorts
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Thank abiggail7977
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking a moment to share your experience about your stay with us here at Hilton Nairobi. I am happy to note that you enjoyed every moment of your stay. We are grateful of the great compliments you make about outstanding hospitality and efficient customer service from our team members, comfort of the room, food offering...

Juba, South Sudan
Reviewed 1 week ago

The customer care was wonderful, especially in the restaurant. Staff were very friendly and provided services promptly. I like that kind of attitudes of putting the customer first. I would encourage people to stay at Hilton Nairobi because of the staff I met there. Even me I would like to stay there the next time I visit Nairobi. I particularly...

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Helpful?
Thank Nyiel
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking a moment to share your experience. Delightedly, we read that you were satisfied with your overall experience. We are very happy to know that you enjoyed every moment of your stay with us and truly, we appreciate your applauding of our team members great customer service and friendliness. We are glad to note that,...

Perth, United Kingdom
Reviewed 1 week ago

A great experience with the usual Hilton service. Staff are very attentive, food is excellent with a great choice for breakfast. The interior of the hotel is beginning to show it's age and could do with a refurb.

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Helpful?
Thank Ian S
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your experience about your stay with us at the Hilton Nairobi. We appreciate the fine compliments you make about our consistent customer service and attentiveness of our team members. We are also happy to see, you enjoyed our food offerings esp. breakfast. However, we note your observation about the state of the interior of...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Internet
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Experience Kenya from the Hilton Nairobi hotel, situated in the city's central business district, one block away from the Kenyatta International Convention Centre and only 25 minutes from Jomo Kenyatta International Airport. The hotel enjoys proximity to several major banking institutions, universities and government offices, including the Parliament and the High Court of Kenya ... more   less 

Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Price Range: RM563 - RM757 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Reservation Options:
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International
Hotel Style:
#15 Spa Hotel in Nairobi
#25 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Nairobi staff and other travellers.
9 questions
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Questions? Get answers from Hilton Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The top most room have the best view of Nairobi”
victork2542016, 20 Apr 2017 | Read review
“Rooms are quite well furnished and comfortable.”
Nyiel, 12 Apr 2017 | Read review
“The higher the better”
IanS521, 12 Apr 2017 | Read review
“Room on the top floors to get excellent views of downtown Nairobi”
Sundncr, 28 Mar 2017 | Read review
“I advise travelers to choose room from 7th floor and above”
benjamind467, 9 Mar 2017 | Read review
5 of 5