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Hilton Nairobi

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Traveller (382)
Room & Suite (189)
Dining (58)
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Overview
  • Excellent22%
  • Very good35%
  • Average25%
  • Poor12%
  • Terrible6%
Travellers talk about
“pool level”(12 reviews)
“central location”(28 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
Offers from Hilton Nairobi
Special Offer:Advance Purchase
Offers from Hilton Nairobi
Special Offer:Advance Purchase
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,354)
There are newer reviews for Hilton Nairobi
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Traveller rating
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301 - 305 of 1,192 reviews
Reviewed 1 August 2016 via mobile

Good facilities and secure. On arrival for the pre-booked room they do a hard sell on upgrading the room for a "great deal" but in the process won't write anything down, gave misleading information and put you under pressure to decide quickly. They also quote...More

Thank nicksturge
Response from martin v, General Manager at Hilton NairobiResponded 5 August 2016

Dear Guest, It was a pleasure for us having you as our guest at the Hilton Nairobi. We thank you and appreciate your review about your recent stay with us. Unfortunately we have not been able to fully meet your expectation as you indicated in...More

Reviewed 1 August 2016 via mobile

Hello, the Hilton is an old building and unfortunately the location is not ideal. It's in the middle of the busy city of Nairobi. Good for business deals but not a place to stay with family. I upgraded to the business executive Lounge access. Some...More

Thank Salma M
Response from martin v, General Manager at Hilton NairobiResponded 5 August 2016

Dear Guest, We thank you for taking the time to share your value feedback with us; It was truly a pleasure to serve you. At Hilton Nairobi, we constantly strive to achieve the highest quality standards, I therefore regret to read that we have not...More

Reviewed 31 July 2016

The Hilton is not the newest hotel and in particular the furniture is a bit tired ... however the bed is excellent and the room very practical with a nice seating area. Everything is in full working order, the elevators are fast, the wifi works...More

Thank Hermes_NL
Response from martin v, General Manager at Hilton NairobiResponded 1 August 2016

Dear Guest, Thank you very much for your review about your recent stay at Hilton Nairobi. We are glad to note that you were satisfied with your overall experience and sincerely appreciate your compliments about our facilities and great services. We ara happy that the...More

Reviewed 30 July 2016

The journey from the airport to the hotel with the shuttle bus driver (james) was interesting and educational .he really made me feel welcomed to Nairobi .his customer service was excellent .i look forward to riding with him on my next visit to NairobiMore

Review collected in partnership with Hilton Hotels & Resorts
1  Thank 609olufemis
Response from martin v, General Manager at Hilton NairobiResponded 1 August 2016

Dear Guest, Thank you very much for your review about your recent stay at Hilton Nairobi. We sincerely appreciate your compliments about the great hospitality and warm welcome accorded to you by our team member James. I am personally delighted to read that his excellent...More

Reviewed 26 July 2016

Stayed here 3 separate nights in between excursions around the country. Staff always very friendly and attentive at all times, remembering our names and what we've been up to each time we arrived back. Is looking a little tired on the inside, but perfectly acceptable...More

Thank Mark H
Response from martin v, General Manager at Hilton NairobiResponded 27 July 2016

Dear Guest, Thank you very much for your excellent review. It was a pleasure for us having you as our guest and we are happy that you enjoy every moment of your stay with us. We are happy with your compliments about our team members...More

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Most Booked Properties in Nairobi, Kenya
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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Outdoor pool
Details
Price range
US$107 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Spa Hotel in Nairobi
#32 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$107 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Spa Hotel in Nairobi
#32 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (382)
Room & Suite (189)
Dining (58)
Pool & Beach (23)
Business Centre & Event Rooms (5)
Family and Play Areas (3)
Questions & Answers
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Evan K
2 August 2017|
AnswerShow all 7 answers
Response from Mark W | Reviewed this property |
Hi, the hotel is indeed a great base and is in the centre of town. The hotel has it's own travel agency but I would suggest shopping around. I am not sure from your question if you are on a budget or looking for a luxury... More
2
Votes
RachaelMcFar
31 July 2016|
AnswerShow all 4 answers
Response from rotimi o | Reviewed this property |
I must say I'm not sure what the service charge amount is though. I last stayed early this month but can't remember how much was charged
0
Votes
RachaelMcFar
31 July 2016|
AnswerShow all 6 answers
Response from Hatteras H | Reviewed this property |
Absolutely. There are both within five minutes walk or less. There are also restaurants in the hotel.
1
Vote
Room Tips
"Take the room with City/Main road View"
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"Poolside view with smoking room."
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"I stayed in Room 1508 on Executive Floor. Great views of the CBD"
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"Choose another hotel"
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