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Hilton Nairobi

PricelineUS$84*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$130*
US$84*
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US$87*
US$87*
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Hilton Nairobi
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1,194 Reviews from our TripAdvisor Community

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Showing 1,048: English reviews
Addis Ababa, Ethiopia
Reviewed 28 August 2015

Hilton Hotel front office staff should undergo thorough customer relations training; Room rate policy should be revised to be more user friendly; It is an extortion to say that an extra person in the room pays USD 50 for bed and additional USD 40 for breakfast, a total of USD 90 which is more than enough for standard room charges...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Chris O
martin v, General Manager at Hilton Nairobi, responded to this review

Dear guest Thank you for taking the time to share your experience about your recent stay with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We are very sorry you were unhappy with our room rate policy and customer relations at the front desk. Our Executive Team is reviewing...

Ethiopia
Reviewed 24 August 2015

My Debitcard which i used to pay at the hotel showed a cash withdrawal not far from the hotel which i did not make. The only other people who had access to my card was at check in. I did however use ATMs while in Nairobi.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 361idaj
London, United Kingdom
Reviewed 24 August 2015

We stayed one night at this hotel. We arrived at Nairobi airport at night and we were flying to the Maasai Mara early in the morning, so we needed a hotel for one night. As most hotels of this chain, you get what you need. The staff is very friendly and helpful. There is some weird security control with metal...

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Helpful?
Thank BELTRAN76
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for coming back to us with your review about your stay at Hilton Nairobi. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. I regret to see that we did not fully meet your expectation during your recent stay with us. Our Executive Team has...

Malindi, Kenya
Reviewed 24 August 2015

This hotel would benefit from a thorough refurbishment but regardless of that it does work very well. Staff are pleasant and experienced. Rooms are clean and functional. Security is excellent. The location is good if you need to be in the Central Business District. Prices seem reasonable.

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Helpful?
Thank grantrita
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are glad to read your excellent comment about our team members’ hospitality and professionalism. We sincerely appreciate your compliments about our housekeeping and security teams and I am glad to see that the location was to your liking. In regards to the physical condition...

christchurch
Reviewed 22 August 2015 via mobile

I stayed here for 1 night before joining an overland truck safari. The hotel is lovely. Staff are happy and very friendly. Hotel is a bit dated but it has charm and character. Restaurants have great selection which caters for everyone. Wifi strong but only free in lobby. Good water pressure in shower. Would definitely recommend and stay again

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Helpful?
Thank travelbunny75
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are glad to read your excellent comment about our team members’ hospitality and professionalism. We sincerely appreciate your compliments about our housekeeping and security teams and I am glad to see that the location was to your liking. In regards to the physical condition...

Reviewed 16 August 2015

Hilton Nairobi is the place to be in Nairobi esp with its central location, friendly staff and nice surroundings. Be it for business or leisure; and at a decent price, Hilton Nairobi is highly recommended.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank gowtamrajc
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your excellent review. It was a pleasure for us having you as our guest and we are happy that you enjoyed your recent stay with us. We are delighted about the nice compliments appreciating our team members friendliness and location of the facility. Your comment about Hilton Nairobi being a reference hotel is...

Mumbai (Bombay), India
Reviewed 16 August 2015

I had stayed in this hotel for a business visit to Nairobi and i found it to be good. The hotel has high level of security and the staff is courteous. The rooms are good for a business traveler. The food served in the restaurant is also nice. Overall a god business hotel to stay.

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Helpful?
Thank Pawan_Prabhat
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your experience about your recent stay with us at the Hilton Nairobi. We are glad that you were very satisfied with your overall experience, and we appreciate your compliments about our food servings, security and team members hospitality. I am happy to read that the location of our facility is to your liking. It...

Johannesburg, South Africa
Reviewed 14 August 2015

This hotel is old and tired and needs urgent work. The neighboring room geysers kept waking me all night with its noise. The shower heads are shocking. The walls are paper thin and porous to noise. Even a party on the ground floor permeated my 6th floor room. Getting to the hotel is very time consuming given the terrific traffic...

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Helpful?
Thank Les P
martin v, General Manager at Hilton Nairobi, responded to this review

Dear guest, We thank you for taking the time to share your valuable feedback with us. We do appreciate your constructive feedback which will go a long way to improve our standards and service delivery to our guests. I regret to read that the physical state of our property did not meet your expectation during your recent stay with us;...

Middelfart, Denmark
Reviewed 11 August 2015

Hotel is in a poor condition and should be renovated. I had expected significantly more from the name and rate. Rooms are definately not up to date - aircon very noisy, bathroom in a bad shape etc etc. No wifi in the room, unless you pay at least 20 USD/day - much more if you require high speed. Pool area...

Review collected in partnership with Amoma.com
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Helpful?
Thank Marc M
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, We thank you for taking the time to share your valuable feedback with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. I am sincerely sorry to see that the physical state of the hotel did not meet your expectation, but I am pleased to advise that we...

Budapest, Hungary
Reviewed 7 August 2015

The Hotel staff was very friendly. Excellent small coffee bar on the grand floor! Very nice fitness and gym with sauna. Perfect pool area. The hotel was clean, no any problem with cleaning. The extra-or double rooms were much more comfortable. Internet was OK in the special rooms.

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Helpful?
Thank Zoltan B
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for coming back to us with your review about your stay at the Hilton Nairobi. We are glad that you were satisfied with your overall experience, and enjoyed our teams friendliness, housekeeping and facilities. Believe me, it is comments such as yours that make all efforts truly worthwhile. Our team takes great pride in...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Experience Kenya from the Hilton Nairobi hotel, situated in the city's central business district, one block away from the Kenyatta International Convention Centre and only 25 minutes from Jomo Kenyatta International Airport. The hotel enjoys proximity to several major banking institutions, universities and government offices, including the Parliament and the High Court of Kenya ... more   less 

Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Price Range: RM402 - RM710 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, Booking.com, Travelocity, Priceline, Hotels.com, Agoda, Hotwire, Cheap Tickets, Cancelon, TripOnline SA, HotelQuickly and HRS so you can book your Hilton Nairobi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International
Hotel Style:
#16 Spa Hotel in Nairobi
#26 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Nairobi staff and other travellers.
9 questions
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Questions? Get answers from Hilton Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher view”
zunigamiguel, 17 May 2017 | Read review
“The views of Nairobi from the upper floors are spectacular.”
edcarol, 16 May 2017 | Read review
“Any floor is good, and the elevators are quick so you don't have to wait long to get to where you are going.”
444ruthy, 1 May 2017 | Read review
“The top most room have the best view of Nairobi”
victork2542016, 20 Apr 2017 | Read review
“Rooms are quite well furnished and comfortable.”
Nyiel, 12 Apr 2017 | Read review
5 of 5
Priceline
US$84* /night
View Deal
HiltonUS$87
TravelocityUS$87
CancelonUS$130
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*Disclaimer
Prices are for 1 room, 2 adults
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