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Nairobi Serena Hotel

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#4 of 162 Hotels in Nairobi
Certificate of Excellence
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Nairobi Serena Hotel
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860 Reviews from our TripAdvisor Community

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Showing 777: English reviews
Reviewed 22 March 2017

Although the hotel is undergoing major renovations, noise was kept to a minimum and didn't disturb us at all. We checked in late at night and the staff were very helpful. When we requested a room change at check in, they advised there would be a 15 minute wait and offered us complimentary drinks at the bar which was welcome...

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Helpful?
1Thank Susan W
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We appreciate the time taken to share your experience. We are delighted to know that you enjoyed your stay and that our staff were helpful. Please note that the hotel renovation is geared to improve on our offer and guests' comfort in the future and the first phase is on schedule and will be completed by September, 2017. The management...

Washington DC, District of Columbia
Reviewed 19 March 2017 via mobile

This hotel is undergoing major renovation. One entire half of the hotel is being torn down and the noise and dust generated are quite a nuisance. While the renovation per se isn't the issue, the problem is that Serena continues to charge its regular 5 star rate for its rooms. Further, at no stage during the check in process or...

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Helpful?
Thank BZEE_12
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We appreciate the time taken to share your experience. Kindly note that our aim is to exceed our guests' needs and expectations and your feedback is important as this will motivate us to improve. In this regard, we appreciate your comments about the renovation and wish to sincerely apologize for any inconvenience this may have caused you. Kindly note that...

perth
Reviewed 14 March 2017

Rooms nice enough but be wary of construction work. Also a long delay in being allocated a room after a long flight. Staff friendly and helpful. Nice pool kept clean. Not sure how to compare other hotels in Nairobi but the Serena not bad for a short stay.

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Helpful?
Thank dustoff70
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We appreciate the time taken to share your experience. Kindly note that it is our aim to exceed our guests' expectations and your feedback is important as this will continue to motivate us to improve. Please note that the hotel renovation is geared to improve on our offer and guests' comfort in the future and the first phase is on...

Reviewed 12 March 2017

This hotel has everything anybody would want for staying in Nairobi. The staff are on 24 hours standby and very helpful for any small problem that you may have. Superb rooms, superb food and facilities. Vey close to the centre of Nairobi.

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Helpful?
Thank William P
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We thank you for taking time to share your experience. Kindly note that we were delighted to host you and are happy to know that you found our offer and service delivery to your satisfaction. We sincerely thank you for choosing to stay with us and look forward to another opportunity to be of service to you, hopefully, in the...

San Antonio, Texas
Reviewed 11 March 2017

My wife and I stayed for three days on two occasions as part of a safari trip to Kenya and Tanzania. The hotel is very nice but at eight o'clock each morning a crew of workers descended on the hotel with hammers, picks, and other tools to make a headache causing noise that persisted all day. The room we arranged...

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Helpful?
1Thank DFHENDY
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We appreciate the time taken to share your experience. Kindly note that it is our goal to surpass our guests' expectations and your feedback is important as this will inspire us to improve. In this regard, we appreciate your comment about the hotel renovation and sincerely apologize for the inconvenience this may have caused you. Kindly note that the aim...

Bournemouth, United Kingdom
Reviewed 6 March 2017

We have stayed at the Serena Nairobi before and had no hesitation on making a return visit at both the start and end of our Kenyan safari. We arrived very early in the morning after flying overnight from London to Nairobi with Kenya Airways, despite our room not being available (we were not expecting it to be) the reception staff...

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Helpful?
1Thank fletch1
SerenaHotels, Front Office Manager at Nairobi Serena Hotel, responded to this review

We appreciate the time taken to share your experience. Kindly note that we are delighted to know that you enjoyed your stay and that our offer and service delivery met your satisfaction. Further, the hotel renovation is aimed at improving our offer and guests' comfort in the future and the first phase is on schedule and expected to be completed...

Istanbul, Turkey
Reviewed 2 March 2017

We started our safari from Nairobi which was tailored by Serena. Everything went smoothly. We enjoyed our stay in Kenya. Nairobi Sereba was a nice, clean and comfortable hotel with very polite staff! Dinner and breakfast were good.

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Helpful?
Thank DrHacer
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time to share your experience. We aim to exceed our guests' expectations and nothing makes us happier than to receive such high rating from you. This feedback will inspire us to improve on our offer and service delivery. We thank you for choosing to stay with us and look forward to another opportunity to be of...

Lima, Peru
Reviewed 1 March 2017

A nice classic hotel with an African touch, great service, and convenient central location. A bit below the Leading Hotels of the World status, however. Great buffet breakfast and reliable internet. Nice pool and gardens.

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Helpful?
Thank Gazap0
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

We appreciate the time taken to share your experience. Kindly note that our aim is to exceed our guests' needs and expectations and your feedback is important as this will motivate us to improve. In this regard, we appreciate your comments and are delighted to know that our buffet breakfast offer, the gardens, the internet connection and the pool met...

Reviewed 21 February 2017

Apparently Nairobi's first (upscale) hotel, this Leading Hotels of the World(LHW) property effectively marries a relaxed safari lodge feel with the comfort and amenities of a contemporary business hotel serving a global clientele. Boasting Nairobi's supposedly best restaurant, the hotel's menus provide a very tasty though limited offering. The hotel's service is top-notch throughout, from reception to concierge, housekeeping and...

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Helpful?
Thank Cenz S
Mechanicsburg, Pennsylvania
Reviewed 19 February 2017 via mobile

I was at the Serena two times within 10 days as it was the launch and return spot for a Safari I was going on at the Maasai Mara. The night I arrived at the Serena I was tired, having just completed 2 8+ hour flights and having navigated arrivals etc at Nairobi Airport. My arrival couldn't have been easier...

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Helpful?
1Thank Lincoln H
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review

Thank you for taking time to share your experience. We are delighted to know that you enjoyed your stay and that our offer and service delivery met with your satisfaction. We look forward to another opportunity to be of service to you, hopefully, in the not too distant future. Sincerely, Daniel Kang'u General Manager Nairobi Serena Hotel

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 

Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue, Nairobi, Kenya
Region: Kenya > Nairobi
Price Range: RM939 - RM1,434 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Reservation Options:
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Hotel Style:
#3 Spa Hotel in Nairobi
#4 Luxury Hotel in Nairobi
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#7 Family Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Nairobi Serena Hotel staff and other travellers.
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Questions? Get answers from Nairobi Serena Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose on the opposite side of the construction are rooms are quieter.”
716dineshj, 8 Apr 2017 | Read review
“Some rooms have a great view of the adjacent leisure park.”
Wachira44, 3 Apr 2017 | Read review
“If you are a smoker book here, great place all rounf”
465PeterB, 29 Mar 2017 | Read review
“With a small garden.”
pradipkumarp, 17 Feb 2017 | Read review
“I always recommend the Garden Suites with access to an own enclosed little garden and and exit gate to the main gardens and pool”
Safariafficionado, 14 Feb 2017 | Read review
5 of 5