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Nairobi Serena Hotel

909 reviews
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Traveller (368)
Room & Suite (103)
Dining (72)
Overview
  • Excellent56%
  • Very good37%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
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Reviews (909)Write a Review
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449
302
47
14
12
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All reviewsleading hotels of the worldroom servicevery nice hotelturn down servicelong flightbreakfast buffetan oasisbusy cityrooms are comfortablecentral locationgift shopmain restaurantbusiness hotelmasai maramaghrebsafarisecurity
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11 - 15 of 824 reviews
Reviewed 22 November 2017

I visited Serena Hotel - Nairobi whilst they were busy with renovations that tended to make the hotel accessibility tricky. The hotel is a bit old-ish, and located close to the city centre. The staff at this hotel are very friendly, and the general condition...More

Thank Regular6
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 23 November 2017

Thank you for taking the time to share your experience on your stay with us. Kindly note that we were delighted to know that you found our offer and service delivery to your satisfaction and sincerely apologize for the inconvenience caused to you as a...More

Reviewed 21 November 2017

Another superb visit to the Serena for me. I use this as my landing spot when I arrive from Jomo and it's always wonderful to get there, be refreshed after a great nights sleep and then have a fabulous breakfast before heading off to whatever...More

Thank Lincoln H
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 23 November 2017

We appreciate the time taken to share your experience. Kindly note that we were delighted to know that you found our offer and service delivery to your satisfaction and we look forward to another opportunity to be of service to you, hopefully, in the not...More

Reviewed 18 November 2017 via mobile

We started our safari trip at this hotel. The hotel staff were quite helpful arranging an afternoon visit to a local museum and the Masai Market. The Hotel has a small but lovely gift shop where we found several souvenirs including some etched wine glasses....More

Thank 529james
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 23 November 2017

Thank you for taking the time to share your experience on your stay with us. We were delighted to know that you found our offer and service delivery to your satisfaction and we look forward to another opportunity to be of service to you, hopefully,...More

Reviewed 14 November 2017

We have stayed here a number of times over the past several years and have loved it. The best feature for us is the staff -- very courteous and attentive. Second is the beautiful heated pool and the gym. Food is generally fine with excellent...More

1  Thank Edwin K
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 23 November 2017

Thank you for taking the time to share your experience on your stay with us. Kindly note that we were delighted to know that you found our offer and service delivery to your satisfaction. On that note, kindly allow us to sincerely apologize for the...More

Reviewed 31 October 2017 via mobile

We spent 3 separate nights at the Serena in October 2017 and got to try 3 different type of rooms ! First of all regarding the food: Breakfast: a lot of choices not only for continental breakfast but also some more local options. Great live...More

Thank olynessa
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 23 November 2017

Thank you for taking the time to share your experience with us and for choosing us to share your wedding celebration with. Indeed, the team and I are always at the service of our guests and we get inspired to continue to improve when we...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$217 - US$307 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Nairobi
#6 Spa Hotel in Nairobi
#6 Business Hotel in Nairobi
#8 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$217 - US$307 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Nairobi
#6 Spa Hotel in Nairobi
#6 Business Hotel in Nairobi
#8 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (368)
Room & Suite (103)
Dining (72)
Pool & Beach (34)
Hotel & Grounds (239)
Bathroom (9)
Business Centre & Event Rooms (6)
Questions & Answers
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Nate05
12 January 2018|
AnswerShow all 2 answers
Response from PappyManson | Reviewed this property |
It’s downtown. I have no idea where the international convention center is. Check it out on google maps!
0
Votes
Ahmed F
17 September 2017|
AnswerShow all 8 answers
Response from angeldust54 | Reviewed this property |
we only stayed for one day and night but there is other lounges and out side space and the bar you could have meetings, lovely hotel
1
Vote
joankogo84
15 June 2017|
AnswerShow all 4 answers
Response from vivian m | Reviewed this property |
Hi Joan,question concerning job,internship,attachments can only be address by human resource management.visit the hotel website for further information or visit the hotel and talk to human resource department.trip adviser is... More
0
Votes
Room Tips
"rooms overlooking entrance and road are noisy those overlooking the Park are better"
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"During renovation request a room as far away from the construction area....It is a bit more quiet."
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"Ask for a room overlooking the park if you like to see the big birds!"
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"Try to get a room with no adjacent occupant behind the TV wall."
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