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Nairobi Serena Hotel

916 reviews
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Traveller (368)
Room & Suite (112)
Dining (72)
Overview
  • Excellent55%
  • Very good37%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (916)Write a Review
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Traveller rating
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451
303
49
14
12
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All reviewsleading hotels of the worldroom servicevery nice hotelturn down servicelong flightbreakfast buffetan oasisbusy cityrooms are comfortablecentral locationgift shopmain restaurantbusiness hotelmasai maramaghrebsafarisecurity
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331 - 335 of 829 reviews
Reviewed 27 February 2015 via mobile

I like hotels with themes, an old colonial style with big garden, big nice pool and nice Restaurants, the rooms are really nice and the staff is very kind, at this hotel you can meet and connect with the a lot of business fellows, the...More

1  Thank Darra2007
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 23 April 2015

Thank you for giving us the opportunity to host you at our hotel. I will be sure to share your comments with our team who will be greatly encouraged and motivated by them. I am glad your experience was one to remember and would be...More

Reviewed 23 February 2015

Good location opposite Uhuru Park and an easy walk in to the City Centre. Very safe hotel and the staff are helpful and polite. Wanted to organise a trip to the National park and the staff sorted it out quickly. Would recommend either for business...More

Thank JulianofNorwich
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 26 February 2015

It gives us great pleasure that you took time to give us feedback regarding your recent stay with us. We are glad that you found us helpful and that your stay was memorable. I will share your positive comments with the team to encourage them...More

Reviewed 22 February 2015 via mobile

My wife and I were on our honeymoon and due to timings, we had to spend a night in Nairobi city before we set off to Amboseli the next day. Our one night was spent in Nairobi Serena Hotel and the experience couldn't be more...More

Thank Soohan H
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 27 February 2015

It is indeed an honor that you chose to stay with us recently during your honeymoon. My team is really encouraged by your positive feedback and they derive great motivation from such amazing comments. As a member of the Leading Hotels of the World, we...More

Reviewed 22 February 2015

Although expensive this hotel is always good to stay in. Good food, good location and good security. Always nice having a drink from the bar and going outside as the frogs make crazy noises. Always has a nice feel to it.More

Thank TMRH
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 26 February 2015

May I take this opportunity to convey our sincere appreciation for giving us the chance to be of service to you during your recent trip to Nairobi. Your positive feedback is well received and noted; it gives us the impetus to continually improve on our...More

Reviewed 19 February 2015

The hotel lies within Nairobi. We stayed here for our last two days after we had enjoyed five days of safari in the Mara. It's a nice, older hotel with arts from all over Africa to set the mood. The hotel also provides a secure...More

Thank Mariann N
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 26 February 2015

We are indeed delighted that you chose to stay with us after your recent Safari in the Mara. We are particularly thankful for the feedback you have shared with us regarding you stay. Such feedback motivates the team to perform even better. As a member...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$233 - US$318 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#7 Spa Hotel in Nairobi
#9 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$233 - US$318 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#7 Spa Hotel in Nairobi
#9 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (368)
Room & Suite (112)
Dining (72)
Pool & Beach (34)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Nate05
12 January 2018|
AnswerShow all 2 answers
Response from PappyManson | Reviewed this property |
It’s downtown. I have no idea where the international convention center is. Check it out on google maps!
0
Votes
Ahmed F
17 September 2017|
AnswerShow all 8 answers
Response from angeldust54 | Reviewed this property |
we only stayed for one day and night but there is other lounges and out side space and the bar you could have meetings, lovely hotel
1
Vote
joankogo84
15 June 2017|
AnswerShow all 4 answers
Response from vivian m | Reviewed this property |
Hi Joan,question concerning job,internship,attachments can only be address by human resource management.visit the hotel website for further information or visit the hotel and talk to human resource department.trip adviser is... More
0
Votes
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123456
Room Tips
"rooms overlooking entrance and road are noisy those overlooking the Park are better"
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"During renovation request a room as far away from the construction area....It is a bit more quiet."
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"Ask for a room overlooking the park if you like to see the big birds!"
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"Try to get a room with no adjacent occupant behind the TV wall."
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