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Nairobi Serena Hotel

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#3 of 162 Hotels in Nairobi
Certificate of Excellence
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1 room 2 adults 0 children
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830 Reviews from our TripAdvisor Community

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Showing 751: English reviews
Memphis, Tennessee
Reviewed 18 June 2014

We stayed here two nights at the start of a Kenyan safari and returned here again at the very end of the safari for a "day room" to stay for several hours before our international flights back home. First, the property itself is stunning.. the pool, the breakfast area, gift shops, bars & lounges, top notch in every regard. It's...

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1Thank LeighTennessee
Cape Town
Reviewed 17 June 2014

A really great hotel to stay in for business. Late checking in was fast and got to my room, which as usual was great, and a 4am start with an on time wake up call and breakfast delivered to my room before leaving for the airport. Really good service.

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Thank lilhobbs
Highland Beach, Florida
Reviewed 17 June 2014

A wonderful elegant hotel characterized by the unique flavors of africa with efficient service, good location and luxury amenities. Arrived late in the evening to find our room ready for sleep with mineral water bedside, a small fresh fruit tray, and welcoming turn down service. The checkin process including metal detector scanning of all luggage and handbags upon arrival was...

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Thank highlandbeachflorida
Kampala, Uganda
Reviewed 7 June 2014

I stayed for one night in Early June. Nice food, gym, spacious room. I stayed in a small deluxe which was still so spacious for me and looked newly fitted. Internet was fast enough and had to work on the night I arrived but still found good food in the restaurants downstairs. The hi-tech Gym is quite busy in the...

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Thank kintu z
Dubai, United Arab Emirates
Reviewed 5 June 2014

The Serena Nairobi is a wonderfully charming hotel. Its location is fantastic near the centre and not far from the Nairobi National Park and many other tourist attractions in Nairobi. The rooms were very nice (ask for a garden view) and had the amenities you would want when staying in a hotel. Very quick internet connection as well. The hotel...

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Thank Andyhud
Hyderabad, India
Reviewed 1 June 2014

I recently stayed at Serena for 2 nights. It was a comfortable stay and the staff was courteous and meeting expectations. The restaurants were good and offered choice for the vegetarians. I recommend the Hotel and this is well located and closer to the business centre. The price is a bit higher otherwise it is a wonderful place to stay.

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Thank Sharadd
Liverpool, United Kingdom
Reviewed 28 May 2014

We stayed at the Serena Hotel for one night between our Masai Mara safari and flying to the Seychelles. It felt very safe and the staff were great. It was our honeymoon, and we had a bottle of champagne waiting fir us in the room. The rooms are spacious, clean and well appointed with huge comfy beds. We had dinner...

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1Thank Mary L
Manassas, Virginia
Reviewed 22 May 2014

Single woman traveling alone for research on first trip to Kenya and Nairobi felt safe and well cared for. Serena is central to everything and staff was amazing - courteous, caring and met all my needs. This is not budget, but nothing in Nairobi is and I was happy to know I was safe. Amidst all the noise and traffic...

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1Thank Nancy H
Washington DC, District of Columbia
Reviewed 16 May 2014

A wonderful hotel which offers a lovely atmosphere and great service. Things work seamlessly which is perfect for the business travel. The food is good and the gym facilities excellent. Would recommend it highly.

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Thank Ree R
London, United Kingdom
Reviewed 13 May 2014

Stayed in this hotel over the Easter Week 2014. I had a business suit, which was really nice, albeit on the pricy side, but worth it. The hotel is clean. Breakfast is varied and good. They have a nice sunny outdoor pool and a well equipped Gym. Overall I found this hotel to be a real pleasure to stay in,...

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Thank hhendron

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 

Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue, Nairobi, Kenya
Region: Kenya > Nairobi
Price Range: RM963 - RM1,400 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Reservation Options:
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Hotel Style:
#3 Spa Hotel in Nairobi
#3 Luxury Hotel in Nairobi
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#7 Family Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Nairobi Serena Hotel staff and other travellers.
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Questions? Get answers from Nairobi Serena Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I preferred the 5th floor rooms. Could the the city skyline. Can be noisy though if there is a function downstairs”
 of 5 bubbles ahappyspark, 8 Jan 2017 | Read review
“all rooms have good views and are sound proof so any room depending on your budget is good and comfortable.”
 of 5 bubbles Mwihaki27, 15 Dec 2016 | Read review
“best to be on the back (pool) side of the hotel to avoid traffic noise.”
 of 5 bubbles jadedtravelista, 28 Nov 2016 | Read review
“If you have a choice find yourself another hotel”
 of 5 bubbles Hagopyouredjian, 1 Nov 2016 | Read review
“5th floor over looking the park..”
 of 5 bubbles RickT235, 18 Oct 2016 | Read review
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